Printed from https://ideas.repec.org/s/taf/servic3.html
Content
September 2017, Volume 37, Issue 11-12
- 766-782 Conceptual underpinnings for transformative research in a service ecosystems context to resolve social issues – framework foundations and extensions
by Jörg Finsterwalder & Jeff Foote & Graeme Nicholas & Annabel Taylor & Maria Hepi & Virginia Baker & Natasha Dayal - 783-799 The impact of professionalization and partnerships on nonprofit productivity
by María José Sanzo-Perez & Marta Rey-García & Luis Ignacio Álvarez-González
June 2017, Volume 37, Issue 9-10
- 545-566 Human resource management standardisation and adaptation in franchises
by Ashlea Kellner - 567-588 How to reduce coordination failure in option-dated forward contracts: the compensatory role of relational governance
by Tugba Gurcaylilar-Yenidogan - 589-606 Healthcare and hospitality: intangible dynamics for evaluating industry sectors
by G. Scott Erickson & Helen N. Rothberg - 607-627 Effects of service orientation on job embeddedness in hotel industry
by Hüseyin Arasli & Reza Bahman Teimouri & Hasan Kiliç & Iman Aghaei - 628-656 Service providers’ sustainable service innovation: service-dominant logic
by Chun-Liang Chen - 657-680 Designing a medicalized wellness service: balancing hospitality and hospital features
by Rebekah Russell-Bennett & Charmaine Glavas & Josephine Previte & Charmine E. J. Härtel & Geoff Smith - 681-683 Political branding in turbulent times
by The Editors
June 2017, Volume 37, Issue 7-8
- 409-425 Framework for the classification of service standardisation
by Morné Weyers & Louis Louw - 426-447 Customer behavioural intentions towards mobile money services adoption in Ghana
by Bedman Narteh & Mahmoud Abdulai Mahmoud & Simon Amoh - 448-465 Travelling for Umrah: destination attributes, destination image, and post-travel intentions
by Martin Joseph Gannon & Ian W. F. Baxter & Elaine Collinson & Ross Curran & Thomas Farrington & Steven Glasgow & Elliot M. Godsman & Keith Gori & Gordon R. A. Jack & Sean Lochrie & Rebecca Maxwell-Stuart & Andrew Craig MacLaren & Robert MacIntosh & Kevin O’Gorman & Luke Ottaway & Rodrigo Perez-Vega & Babak Taheri & Jamie Thompson & Ozge Yalinay - 466-493 When are strategic orientations beneficial for collaborative service innovation?
by Colin C. J. Cheng & Chwen Sheu - 494-520 Emotional prototypes, emotional memory usages, and customer satisfaction
by Ali E. Akgün & Halit Keskin & Alev Koçak Alan - 521-543 From mandatory to voluntary: consumer cooperation and citizenship behaviour
by Ching-Yi Daphne Tsai & Shih-Hao Wu & Stephen Chi-Tsun Huang
April 2017, Volume 37, Issue 5-6
- 277-295 Store attributes leading customer satisfaction with unplanned purchases
by María Pilar Martínez-Ruiz & Juán José Blázquez-Resino & Giovanni Pino - 296-316 Stochastic service life cycle analysis using customer reviews
by Juram Kim & Changyong Lee - 317-340 Impact of customer experience on loyalty: a multichannel examination
by Isabelle Brun & Lova Rajaobelina & Line Ricard & Bilitis Berthiaume - 341-362 Service innovation as a political process
by Erik Sundström & Jenny Karlsson & Carolina Camén - 363-380 The impact of customer cognitive competence on online service decision-making: an event-related potentials perspective
by Jing Wang & Meina Zhao & Gang Zhao - 381-407 The moderation influence of warranty on customer satisfaction’s antecedents: an empirical evidence from automotive dealerships
by Omar Sabbagh & Mohd Nizam Ab Rahman & Wan Rosmanira Ismail & Wan Mohd Hirwani Wan Hussain
March 2017, Volume 37, Issue 3-4
- 155-166 Offshore responsiveness: theory of Constraints innovates customer services
by Michael Naor & Alex Coman - 167-189 A membership pricing policy to facilitate service scale-expansion
by Hui-Chih Hung & Chung-Yu Chung & Muh-Cherng Wu & Wan-Ling Shen - 190-205 Service industries, growth dynamics and financial constraints
by Cristiana Donati - 206-228 Cost disease in service sector
by Saleh Ghavidel & Asal Narenji Sheshkalany - 229-255 Predicting market orientation through internal market orientation as culture and behaviour: an empirical application in Spanish hotels
by Carmen Domínguez-Falcón & Josefa D. Martín-Santana & Petra De Saá-Pérez - 256-276 Inter-firm relational resources in cloud service adoption and their effect on service innovation
by Cindy Yunhsin Chou & Ja-Shen Chen & Yu-Ping Liu
January 2017, Volume 37, Issue 2
- 105-124 Peculiarities of public sector clients in service innovations
by Martin Warland & Heike Mayer - 125-152 Analysis of the Service Dominant Logic network, authors, and articles
by Sergio Vinhas da Silva & Nelson Antonio & Jose Crespo de Carvalho - 153-154 : cutting edge doctoral research stream
by The Editors
January 2017, Volume 37, Issue 1
- 1-4 Editorial
by Levent Altinay - 5-30 Motivated or empowering antecedents to drive service innovation?
by Chan Hsiao & Yi-Hsuan Lee & Hao-Hsin Hsu - 31-56 Innovation dialectics: an extended process perspective on innovation in services
by Giulia Nardelli - 57-83 Business models for the service transformation of industrial firms
by Federico Adrodegari & Nicola Saccani - 84-104 A transformative service research agenda: a study of workers’ well-being
by Fiona Edgar & Alan Geare & David Saunders & Maike Beacker & Ilai Faanunu
December 2016, Volume 36, Issue 15-16
- 1-1 Editorial Board
by The Editors - 741-756 Performance-only measures vs. performance-expectation measures of service quality
by Sang-June Park & Youjae Yi - 757-788 Managing service employees: literature review, expert opinions, and research directions
by Jochen Wirtz & Christina Jerger - 789-808 Instrumental client relationship development among top-ranking service professionals
by Yvette Taminiau & Julie Ferguson & Christine Moser - 809-826 Lagged effect of daily surface acting on subsequent day’s fatigue
by Yucheng Zhang & Long Zhang & Hui Lei & Yumeng Yue & Jingtao Zhu - 827-845 Impact of tacit knowledge on customer loyalty
by Carla Alexandra Barbosa Pereira & Helena Maria Batista Alves & João José Matos Ferreira - 846-849 Acknowledgements
by The Editors
October 2016, Volume 36, Issue 13-14
- 615-637 Quality function deployment in failure recovery and prevention
by Hsi-Tien Chen - 638-657 Electronic and in-person service quality of hybrid services
by Tien Wang & Ralph Keng-Jung Yeh & David C. Yen & Christyanto Ari Nugroho - 658-674 Interactions, innovation, and services
by Feng Hsu Liu - 675-698 A novel framework for customer complaint management
by Yu-Hsiang Hsiao & Li-Fei Chen & Yoon Leng Choy & Chao-Ton Su - 699-720 Advanced information technology: transforming service innovation and design
by Gabriela Bantau & Steven W. Rayburn - 721-738 Reinforcing customer loyalty through service employees’ competence and benevolence
by Nha Nguyen - 739-739 Statement of Retraction
by The Editors
September 2016, Volume 36, Issue 11-12
- 473-477 Developing a service research agenda in sports
by Rodoula H. Tsiotsou - 478-509 A service ecosystem experience-based framework for sport marketing
by Rodoula H. Tsiotsou - 510-531 How context shapes value co-creation: spectator experience of sport events
by Chris Horbel & Bastian Popp & Herbert Woratschek & Bradley Wilson - 532-555 Inclusive by design: transformative services and sport-event accessibility
by Tracey J. Dickson & Simon Darcy & Raechel Johns & Caitlin Pentifallo - 556-575 Corporate image and a sport’s governing body
by Harjit Sekhon & Sanjit Kumar Roy & Simon Chadwick & James Devlin - 576-594 Innovative marketing in professional baseball teams
by Hui-Chen Chang & Po-Yueh Chiu - 595-613 Collaborative strategy in sports industry: team co-branding
by DongHun Lee & Michael Cottingham & Demetrius Pearson & Soon-Ho Kim & Jungkun Park
July 2016, Volume 36, Issue 9-10
- 375-395 Status demotion in hierarchical loyalty programs: effects of payment source
by B. Ramaseshan & Alisha Stein & Fazlul K. Rabbanee - 396-415 The alignment of service architecture and organizational structure
by Yang Liu & Jiang Wei & Dan Zhou & Ying Ying & Baofeng Huo - 416-437 Do customer participation and cognitive ability influence satisfaction?
by Jingdong Jia & Jing Wang - 438-451 Antecedents of emotional attachment of social media users
by Tien Wang & Ralph Keng-Jung Yeh & David C. Yen & Mirhanna Gabrielle Sandoya - 452-471 A framework for innovative service design
by Olivier Furrer & D. Sudharshan & Rodoula H. Tsiotsou & Ben S. Liu
June 2016, Volume 36, Issue 7-8
- 263-277 Brand attachment and customer citizenship behaviors
by Jui-Chang Cheng & She-Juang Luo & Chang-Hua Yen & Ya-Fang Yang - 278-298 Exploring the influence of envy on service engagement
by Darren Boardman & Maria M. Raciti & Meredith Lawley - 299-318 Three country study: impact of support on employee attitudes
by Priyanko Guchait & Ki-Joon Back - 319-338 Achieving favourable customer outcomes through employee deviance
by Achilleas Boukis - 339-355 Using work design to motivate customer-oriented behaviors
by Steven W. Rayburn & David A. Gilliam - 356-373 Does emotional labor moderate customer participation and buying?
by Tali Seger-Guttmann & Hana Medler-Liraz
April 2016, Volume 36, Issue 5-6
- 163-182 Business-to-business professional service relationships under multiple logics
by Tale Skjølsvik - 183-199 Exploring the use of managerial intuition in retail site selection
by Kendra Fowler - 200-222 Development of new technology-based services
by Heeyong Noh & Youngkeun Song & Ae-Soon Park & Byungun Yoon & Sungjoo Lee - 223-238 A cross-country study of service productivity
by Harjit Sekhon & Andrews Agya Yalley & Sanjit Kumar Roy & Gurvinder Singh Shergill - 239-260 Convenience and satisfaction: mediation of fairness and quality
by Sanjit Kumar Roy & Walfried M. Lassar & Vaibhav Shekhar
February 2016, Volume 36, Issue 3-4
- 81-101 Innovation patterns and their effects on firm performance
by Hyun-Sun Ryu & Jae-Nam Lee - 102-123 The relationship among gratitude, hope, connections, and innovativeness
by Ali E. Akgün & Oya Erdil & Halit Keskin & Busra Muceldilli - 124-141 Error management culture: impact on cohesion, stress, and turnover intentions
by Priyanko Guchait & Ayşın Paşamehmetoğlu & Juan Madera - 142-162 Service value and switching barriers: a personal values perspective
by Pham Ngoc Thuy & Le Nguyen Hau & Felicitas Evangelista
January 2016, Volume 36, Issue 1-2
- 1-20 Antecedents and consequences of co-creation in credence-based service contexts
by Berna Tari Kasnakoglu - 21-36 Factors affecting employee willingness to report customer feedback
by Hsin-Hui (Sunny) Hu & H. G. Parsa & Chi-Ting Chen & Hsin-Yi Hu - 37-57 Competition and demand effects of geographic distance to rivals
by Rosario Silva - 58-79 Applying career concepts to strengthen the work-attitudes of service professionals
by Kate Walsh
November 2015, Volume 35, Issue 15-16
- 801-805 Transformative service research: research that matters
by Mark S. Rosenbaum - 806-825 Consumers' captive service experiences: it's YOU and ME
by Steven W. Rayburn - 826-845 Transformative service networks: cocreated value as well-being
by Hulda G. Black & Andrew S. Gallan - 846-864 Understanding consumers' decisions to adopt technology-enabled transformative services
by Lisa Schuster & Judy Drennan & Ian Lings - 865-882 Consumer transformation through volunteer service experiences
by Mark R. Mulder & Justine M. Rapp & Anne Hamby & Todd Weaver - 883-897 Services for the underserved: unintended well-being
by Luis Javier Sanchez-Barrios & Mario Giraldo & Mahmoud Khalik & Ricardo Manjarres - 898-917 Heritage site management: from dark tourism to transformative service experience?
by Roxanna Magee & Audrey Gilmore
October 2015, Volume 35, Issue 14
- 747-762 An approach to prioritize customer-based, cost-effective service enhancements
by V. Srinivasan & G. Shainesh & Anand K. Sharma - 763-782 Differentiation value through services in a manufacturer's delivery chain
by Essi Huttu & Miia Martinsuo - 783-800 Business incubation: innovative services in an entrepreneurship ecosystem
by M. Teresa Fernández Fernández & Francisco J. Blanco Jiménez & Juan R. Cuadrado Roura
September 2015, Volume 35, Issue 13
- 695-709 Breaking new ground: base-of-pyramid service research
by Javier Reynoso & Ana Valdés & Karla Cabrera - 710-727 External sources for innovation in public organisations
by Hector Javier Lagunes Marin & Luis Rubalcaba Bermejo - 728-745 Do innovation spillovers impact employment and skill upgrading?
by Metka Stare & Jože Damijan
August 2015, Volume 35, Issue 11-12
- 573-590 Social media's contribution to customer satisfaction with services
by Mary Beth Pinto - 591-610 Extending customer relationship management into a social context
by Sarah Diffley & Patrick McCole - 611-632 The value of social presence in mobile communications
by Ji Hee Song & Candice R. Hollenbeck - 633-654 Customer e-complaining behaviours using social media
by M. S. Balaji & Subhash Jha & Marla B. Royne - 655-669 Marketing technology for adoption by small business
by Philip Alford & Stephen John Page - 670-693 Exploring interactive communication using social media
by Chrystal B. Zhang & Yi Hsin Lin
July 2015, Volume 35, Issue 10
- 499-501 Online retail financial services in a changing world
by Des Laffey & Ben Lowe & Anthony Gandy - 502-520 Impact of co-production on consumer perception of empowerment
by Tina Harrison & Kathryn Waite - 521-536 Social media strategy for online service brands
by Adam J. Mills & Kirk Plangger - 537-554 Enjoyment and social influence: predicting mobile payment adoption
by Nicole Koenig-Lewis & Morgan Marquet & Adrian Palmer & Anita Lifen Zhao - 555-572 Trust disposition, trust antecedents, trust, and behavioral intention
by Stephen W. Wang & Waros Ngamsiriudom & Chia-Hung Hsieh
June 2015, Volume 35, Issue 9
- 467-482 On innovation patterns and value-tensions in public services
by Lars Fuglsang & Rolf Rønning - 483-498 Developing learning capabilities through a quality management program
by Claudia A. S. Araújo & Elaine Tavares & Eduardo Raupp de Vargas & Eduardo Rocha
May 2015, Volume 35, Issue 7-8
- 363-367 Transformative service research: focus on well-being
by Mark S. Rosenbaum - 368-387 Service-driven social community and its relation to well-being
by Cindy Yunhsin Chou & Soe-Tsyr Yuan - 388-402 Turning ideas into products: subjective well-being in co-creation
by Rebecca Pera & Giampaolo Viglia - 403-414 Linking service climate to customer loyalty
by Mei-Ling Wang - 415-429 An intersectionality framework for transformative services research
by Canan Corus & Bige Saatcioglu - 430-447 How to encourage social innovations: a resource-based approach
by María José Sanzo-Perez & Luis Ignacio Álvarez-González & Marta Rey-García - 448-466 How transformational leadership fuels employees' service innovation behavior
by Ping-Jen Kao & Peiyu Pai & Tingling Lin & Jun-Yu Zhong
April 2015, Volume 35, Issue 6
- 297-302 Creativity and innovation in the service sector
by Marianna Sigala & Olivia Kyriakidou - 303-324 Exploring the role of front-line employees as innovators
by Marit Engen & Peter Magnusson - 325-344 Making bottom-up and top-down processes meet in public innovation
by Eveliina Saari & Mikko Lehtonen & Marja Toivonen - 345-361 Novelty-focussed document mapping to identify new service opportunities
by Changyong Lee & Hakyeon Lee
March 2015, Volume 35, Issue 5
- 237-254 Re-examining encounter intensity's conceptualisation, measurement and role
by Nabil Ghantous - 255-274 Service encounters as bases for innovation
by Jon Sundbo & Donna Sundbo & Anders Henten - 275-295 Assessing 'meta-services': customer's perceived value and behaviour
by Vikrant Janawade & Daisy Bertrand & Pierre-Yves Léo & Jean Philippe
February 2015, Volume 35, Issue 4
- 179-196 Requirements for developing green services
by Sabrina Cocca & Walter Ganz - 197-216 Integration of planning and execution in service innovation
by Jaakko Siltaloppi & Marja Toivonen - 217-235 Does integration of services differ from integration of goods?
by Peter M. Smith
February 2015, Volume 35, Issue 3
- 115-132 Platform thinking for services: the case of human resources
by Erwin Hofman & Jeroen Meijerink - 133-151 Explicating customer orientation's influence on frontline employee satisfaction
by Elten Briggs & Fernando Jaramillo & Fabrizio Noboa - 152-178 Facility design consequences of different employees' quality perceptions
by Herman Kok & Mark Mobach & Onno Omta
January 2015, Volume 35, Issue 1-2
- 1-4 Editorial
by Eileen Bridges - 5-23 Investigating the formation of service supply chains
by Christoph Friedrich Breidbach & Hendrik Reefke & Lincoln C. Wood - 24-43 Does high supply chain integration enhance customer response speed?
by Ai-Hsuan Chiang & Wun-Hwa Chen & Soushan Wu - 44-61 Process management practices: organizational (dis-)similarities
by Doris Weitlaner & Markus Kohlbacher - 62-80 An integrated model of service experience design improvement
by Chiuhsiang Joe Lin & Lai-Yu Cheng - 81-95 E-service innovation: combining directed and practice-based approaches
by Maria Chiara Di Guardo & Francesca Cabiddu - 96-114 Co-production of service innovations through dynamic capability enhancement
by Ja-Shen Chen & Don Kerr & Seng-Su Tsang & Yu Chieh Sung
December 2014, Volume 34, Issue 16
- 1253-1271 Recovering service failure through resource integration
by Yingzi Xu & Bård Tronvoll & Bo Edvardsson - 1272-1288 Customer orientation, engagement, and developing positive emotional labor
by Jay Jaewon Yoo & Todd J. Arnold - 1289-1306 Effects of local fiscal policy on firm profitability
by Sofie De Schoenmaker & Philippe Van Cauwenberge & Heidi Vander Bauwhede - 1307-1329 Image risks of servitization in collaborative service deliveries
by Sanna Nenonen & Olli Ahvenniemi & Miia Martinsuo
November 2014, Volume 34, Issue 15
- 1185-1198 Marketplace spirituality: challenges for the New Age retailer
by Keri Davies & Paul Freathy - 1199-1218 Non-targeted customers in individualistic versus collectivistic cultures
by Bang Nguyen & Junsong Chen & Cheng-Hao Steve Chen & Xiaoyu (Allen) Yu - 1219-1233 Human resource involvement in developing intellectual capital
by Stephen T.T. Teo & Kira Kristal Reed & Karen Ly - 1234-1252 A resource-advantage perspective on the orchestration of ambidexterity
by Ian R. Hodgkinson & M.N. Ravishankar & Michelle Aitken-Fischer
October 2014, Volume 34, Issue 14
- 1113-1133 Impact of fit, involvement, and tenure on job satisfaction and turnover intention
by Ceyda Maden - 1134-1153 Extra- and intra-organizational drivers of workplace deviance
by Gianfranco Walsh - 1154-1166 Analyzing systemic customer value in scalable business services
by Mikko Pynnönen & Jukka Hallikas & Paavo Ritala & Karri Mikkonen - 1167-1183 Employee satisfaction and long-run shareholder returns
by Chun-Hung (Hugo) Tang & Ji-Eun Lee
September 2014, Volume 34, Issue 13
- 1043-1059 Value co-creation via information and communications technology
by Ana Isabel Polo Peña & Dolores María Frías Jamilena & Miguel Ángel Rodríguez Molina - 1060-1074 Jobs mismatch and productivity impact of information technology
by Francesco D. Sandulli & Paul M.A. Baker & José I. López-Sánchez - 1075-1091 Development and validation of the Customer-Centered Behavior measure
by John W. Michel & Michael J. Tews & Michael J. Kavanagh - 1092-1112 Core service versus relational benefits: what matters most?
by Sergios Dimitriadis & Christos Koritos
August 2014, Volume 34, Issue 12
- 955-973 Quality and productivity: role conflict in the service context
by Gil Luria & Dana Yagil & Iddo Gal - 974-998 Discerning competitive strategy through an assessment of competitive methods
by Carlos F. Gomes & Mahmoud M. Yasin & João V. Lisboa & Michael H. Small - 999-1020 Strategic planning using service roadmaps
by Chanwoo Cho & Sungjoo Lee - 1021-1041 Investigating the different approaches to importance-performance analysis
by Mengying Feng & John Mangan & Chee Wong & Maozeng Xu & Chandra Lalwani
August 2014, Volume 34, Issue 11
- 885-900 Improving customer website involvement through experiential marketing
by Saeed Shobeiri & Ebrahim Mazaheri & Michel Laroche - 901-921 Users' intentions to employ a Point-Of-Sale system
by Yun Ji Moon & Woody Kim & Sunny Ham - 922-937 Customer demotion in hierarchical loyalty programmes
by Geert van Berlo & Josée Bloemer & Vera Blazevic - 938-954 Effects of quality and corporate social responsibility on loyalty
by Rojanasak Chomvilailuk & Ken Butcher
July 2014, Volume 34, Issue 9-10
- 751-756 Franchising in services
by Domingo Ribeiro & Gary Paul Akehurst - 757-771 Franchisee-based brand equity and performance
by J. Augusto Felício & Margarida Duarte & Vítor Caldeirinha & Ricardo Rodrigues - 772-787 Brand and performance signals in the choice of franchise opportunities
by Esther Calderon-Monge & Pilar Huerta-Zavala - 788-795 Franchisors' disclosure duty: market transparency and franchisee protection
by Rosa Lapiedra-Alcamí & Isabel Reig-Fabado & Carlos Rueda-Armengot - 796-810 Analysis of efficiency and profitability of franchise services
by Constantino J. Garcia Martin & Amparo Medal-Bartual & Marta Peris-Ortiz - 811-827 Tourists' purchase intentions: impact of franchise brand awareness
by Yi Hsin Lin & Feng Jyh Lin & Chris Ryan - 828-842 Franchising: the dilemma between standardisation and flexibility
by Manuela Pardo-del-Val & Clara Martínez-Fuentes & José Ignacio López-Sánchez & Beatriz Minguela-Rata - 843-855 Franchise, innovation and entrepreneurship
by María Teresa Méndez & Miguel-Angel Galindo & Miguel-Angel Sastre - 856-866 Analysis of franchisors' expansion strategies and competition
by Kun-Huang Huarng & Tiffany Hui-Kuang Yu - 867-884 Brand equity heterogeneity among strategic groups in service franchising
by Yi-Min Chen & Chien-Tai Su
May 2014, Volume 34, Issue 8
- 659-676 Online service failure and propensity to suspend offline consumption
by Niall Piercy & Chris Archer-Brown - 677-698 Collaborating online: the roles of interactivity and personalization
by Lorena Blasco-Arcas & Blanca I. Hernandez-Ortega & Julio Jimenez-Martinez - 699-714 Customer orientation of frontline employees and organizational commitment
by Kemefasu Ifie - 715-728 Strategic business and network positioning for internationalisation
by Graham Winch - 729-749 Organizational culture as differentiator in international retailing
by Elke Angelika Pioch & Ulrike Gerhard
May 2014, Volume 34, Issue 7
- 567-583 Human capital, diversity, and new firm formation
by Paul Bishop & Steven Brand - 584-603 Corporate sustainability in action
by Roberta Sebastiani & Daniela Corsaro & Francesca Montagnini & Albert Caruana - 604-629 Does service intangibility affect entrepreneurial orientation?
by Fabian L. Sepulveda - 630-644 Salesperson's listening in buyer-seller service relationships
by Sergio Román - 645-658 Understanding the performance of software-as-a-service based on service-dominant logic
by Shih-Wei Chou & Yu-Chieh Chang & Pi-Hui Hsieh
April 2014, Volume 34, Issue 6
- 477-494 The Frontiers in Service Conference: a 20-year retrospective
by Michael J. Dorsch & Raymond P. Fisk & Stephen J. Grove - 495-514 Designing loyalty programs that matter to customers
by Sejin Ha & Leslie Stoel - 515-529 Technological competence and team cohesiveness among travel agencies
by Edward C.S. Ku - 530-549 What differentiates Internet shoppers from Internet surfers?
by Alicia Izquierdo-Yusta & María Pilar Martínez-Ruiz & Agustín Álvarez-Herranz - 550-566 Relative importance and combined effects of attributes on customer satisfaction
by Ziqiong Zhang & Zili Zhang & Rob Law
March 2014, Volume 34, Issue 5
- 373-398 The evolution of service innovation research: a critical review and synthesis
by Per Carlborg & Daniel Kindström & Christian Kowalkowski - 399-421 What motivates professional service firm employees to nurture client dialogues?
by Alban Fischer & Jan Henrik Sieg & Martin W. Wallin & Georg von Krogh - 422-438 Relations between organizational commitment and focal and discretionary behaviours
by Pep Simo & Mihaela Enache & Jose M. Sallan & Vicenc Fernandez - 439-454 The influence of service orientation and interaction orientation on consumer identification
by Wei Tung & Austin Rong-Da Liang & Su-Chang Chen - 455-475 Key drivers of services website loyalty
by Silvia Sanz-Blas & Carla Ruiz-Mafé & Isabel Pérez Perez
February 2014, Volume 34, Issue 4
- 275-294 A comparative analysis of the entrepreneurial orientation/growth relationship in service firms and manufacturing firms
by J.P. Coen Rigtering & Sascha Kraus & Fabian Eggers & Søren H. Jensen - 295-313 Governance and growth of professional service firms
by James Richard Guzak & Abdul A. Rasheed - 314-334 Managing industrial service co-design: identifying challenges from technology firms
by Christopher Durugbo - 335-353 A service sector classification scheme using economic data
by Alex Hugh David - 354-372 Productivity, efficiency and its determinant factors in hotels
by Justo De Jorge & Cristina Suárez
February 2014, Volume 34, Issue 3
- 175-195 Spatial competition and agglomeration in the visitor attraction sector
by Adi Weidenfeld & Allan M. Williams & Richard W. Butler - 196-211 How to support the management of intangibles
by Sara Arancibia Carvajal & Angel Fernández Nogales - 212-229 Measuring customer pre-purchase satisfaction in a retail setting
by W.Y. Huang & A.J. Dubinsky - 230-250 Relational benefits, their consequences, and customer membership types
by Yong-Ki Lee & Byung-Ho Choi & Dong Jin Kim & Sunghyup Sean Hyun - 251-273 Dimensions of customer loyalty in hospitality micro-enterprises
by Azin Mostajer Haghighi & Thomas Baum & Farhad Shafti
January 2014, Volume 34, Issue 2
- 89-102 Declining first-mover advantage in mobile telecommunications markets
by Nakil Sung