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Content
August 2011, Volume 32, Issue 4
- 551-569 Does services offshoring boost productivity? Some Canadian evidence on causation
by C. Michael Wernerheim - 657-682 The service industry research imperative
by William B. Beyers
February 2011, Volume 32, Issue 3
- 411-429 The effects of the provision of consulting services on audit reporting quality
by Michael Willoughby & Pedro Carmona & Alexandre Momparler
January 2011, Volume 32, Issue 2
- 231-255 Investigating the determinants of travel blogs influencing readers' intention to travel
by Hsiu-Yuan Wang
December 2011, Volume 31, Issue 16
- 2633-2637 Editorial
by Gary Akehurst - 2639-2640 Introduction
by Domingo Ribeiro Soriano
November 2011, Volume 31, Issue 14
- 2289-2291 Introduction
by Domingo Ribeiro Soriano
October 2011, Volume 31, Issue 13
- 2067-2069 Introduction
by Domingo Ribeiro Soriano
January 2011, Volume 31, Issue 12
- 1907-1919 The importance of management innovation and consultant services on ERP implementation success
by Rafael Lapiedra & Joaquin Alegre & Ricardo Chiva - 1921-1930 Incremental innovation in services through continuous improvement
by David B. Audretsch & Clara Martínez-Fuentes & Manuela Pardo-del-Val - 1931-1942 Innovation and creativity in the automobile industry: environmental proposals and initiatives
by Colin C. Williams & Amadeo Fuenmayor & Sonia Dasí - 1995-2017 Rationality, participation and results: the case of the European excellence model in a Spanish services context
by M. Teresa Canet-Giner & Francisco Balbastre-Benavent - 2019-2032 Innovation in services through learning in a joint venture
by Alistair R. Anderson & María del Mar Benavides-Espinosa & Antonia Mohedano-Suanes - 2051-2066 Exploring working conditions as determinants of job satisfaction: an empirical test among Catalonia service workers
by Juan A. Marin-García & Tomas Bonavia & Josep Maria Losilla
February 2011, Volume 31, Issue 12
- 1903-1905 Editorial-Creativity and innovation
by Marta Peris-Ortiz & Manuel Rodenes Adam
August 2011, Volume 31, Issue 11
- 1699-1701 Introduction
by Domingo Ribeiro Soriano
August 2011, Volume 31, Issue 10
- 1561-1566 Tourism services
by Miguel-Angel Galindo Martin & Ignacio Gil-Pechuan & Domingo Ribeiro Soriano
July 2011, Volume 31, Issue 9
- 1381-1383 Introduction
by Domingo Ribeiro Soriano
June 2011, Volume 31, Issue 8
- 1191-1193 Introduction
by Domingo Ribeiro Soriano
May 2011, Volume 31, Issue 7
- 1011-1014 Introduction
by Domingo Ribeiro Soriano
May 2011, Volume 31, Issue 6
- 847-849 Introduction
by Domingo Ribeiro Soriano
April 2011, Volume 31, Issue 5
- 657-660 Introduction
by Domingo Ribeiro Soriano
March 2011, Volume 31, Issue 4
- 509-512 Introduction
by Markus Scheuer
February 2011, Volume 31, Issue 3
- 323-326 Introduction
by Domingo Ribeiro Soriano
January 2011, Volume 31, Issue 2
- 133-135 Introduction
by Domingo Ribeiro Soriano
January 2011, Volume 31, Issue 1
- 1-6 An overview of the service industries' future (priorities: linking past and future)
by Francesc Solé Parellada & Domingo Ribeiro Soriano & Kun-Huang Huarng
September 2010, Volume 32, Issue 12
- 1991-2004 The true managerial efficiency of international tourist hotels in Taiwan: three-stage data envelopment analysis
by Jonchi Shyu & Sheng-Chieh Hung
November 2010, Volume 32, Issue 12
- 1973-1990 Comparative analysis of experience-oriented customer needs based on the Kano model: an empirical study
by Hsien-Tang Ko & Hsi-Peng Lu & Hueiju Yu
December 2010, Volume 32, Issue 12
- 1923-1936 Rethinking the theory of the hospital: a knowledge-based view
by Chen-Wei Yang & Shih-Chieh Fang & Julia L. Lin - 2005-2025 Service, investment, and risk management performance in commercial banks
by Chih-Ching Yang
December 2010, Volume 32, Issue 11
- 1759-1774 Commitment, satisfaction, and customer loyalty: a theoretical explanation of the ‘satisfaction trap’
by Xiaobo Wu & Haojun Zhou & Dong Wu
September 2010, Volume 32, Issue 9
- 1469-1488 Social relationships and knowledge creation: the mediate of critical network position
by Chih-Hsing Liu & Jun-You Lin
October 2010, Volume 32, Issue 9
- 1451-1468 Online relationship avoidance over time
by Hong-Youl Ha & Je-Won Lee - 1489-1504 A combinative model of behavioural and technical factors affecting ‘Mobile’-payment services adoption: an empirical study
by Abbas Keramati & Rose Taeb & Arad Mousavi Larijani & navid Mojir - 1505-1525 Determinants of user adoption of web ''Automatic Teller Machines': an integrated model of 'Transaction Cost Theory' and 'Innovation Diffusion Theory'
by Yi-Shun Wang & Shun-Cheng Wu & Hsin-Hui Lin & Yu-Min Wang & Ting-Rong He
December 2010, Volume 32, Issue 9
- 1571-1588 Service-selecting approach based on domain-specified 'Quality of Service' model and its application in logistics
by Biqing Huang & Ting Wang & Xiao Xue
November 2010, Volume 32, Issue 9
- 1551-1570 Improving the absorptive capacity through unlearning context: an empirical investigation in hospital-in-the-home units
by Gabriel Cepeda-Carrion & Juan Gabriel Cegarra Navarro & Eva Martinez-Caro
October 2010, Volume 32, Issue 8
- 1209-1227 High-involvement human resource practices, affective commitment, and organizational citizenship behaviors
by Yi-Chun Yang - 1229-1245 Understanding professionals' reactions to strategic change: the role of threatened professional identities
by Annika Schilling & Andreas Werr & Sébastien Gand & Jean-Claude Sardas - 1247-1264 Travel agency employees' career commitment and turnover intention during the recent global economic crisis
by Young-Gook Kim & Soo Kim & Jung-Lim Yoo - 1355-1373 Branding Taiwan for tourism using ‘Decision Making Trial and Evaluation Laboratory’ and ‘Analytic Network Process’ methods
by Chun-An Chen & Ming-Huang Lee & Ya-Hui Yang
November 2010, Volume 32, Issue 8
- 1323-1341 Adherence to customer loyalty programmes and changes in buyer behaviour
by Jesús Collado Agudo & Angel Herrero Crespo & Ignacio Rodríguez del Bosque - 1393-1409 The impact of financial planning designations on financial planner income
by Jesse Arman & Joshua Shackman
September 2010, Volume 32, Issue 8
- 1265-1282 The influence of organisational context on training success in the restaurant industry
by Jose Luis Ballesteros & Petra De Saá - 1283-1303 How does the learning climate affect customer satisfaction?
by Mei-Ling Wang - 1305-1321 From disconfirmation to switching: an empirical investigation of switching intentions after service failure and recovery
by Wen-Hai Chih & Kai-Yu Wang & Li-Chun Hsu & I-Shin Cheng
December 2010, Volume 32, Issue 8
- 1343-1354 The determinants of export market performance in Organisation for Economic Co-operation and Development service industries
by Hwan-Joo Seo & Young Soo Lee & HanSung Kim
December 2010, Volume 32, Issue 6
- 861-882 Reasons for the expansion in franchising: is it all said?
by Francisco Javier Rondan-Cataluña & Antonio Navarro-Garcia & Enrique Carlos Diez-De Castro & Carlos Javier Rodriguez-Rad
November 2010, Volume 32, Issue 6
- 883-897 The effects of incentive types and appeal regulatory framing in travel advertising
by Hsuan-Yi Chou & Nai-Hwa Lien - 899-917 The role of intellectual capital and university technology transfer offices in university-based technology transfer
by Hui-I Feng & Chia-Shen Chen & Chuan-Hung Wang & Hsueh-Chiao Chiang - 919-936 Reasons for implementing certified quality systems and impact on performance: an analysis of the hotel industry
by María del Mar Alonso-Almeida & José Miguel Rodríguez-Antón & Luis Rubio-Andrada
August 2010, Volume 32, Issue 6
- 981-1005 Integrative effects of firms' price and endorsement strategies on consumers' loyalty intention
by Tsui-Yii Shih
October 2010, Volume 32, Issue 6
October 2010, Volume 32, Issue 5
- 719-746 Productivity in the services sector: conventional and current explanations
by Andrés Maroto-Sánchez - 789-806 Introducing management models in service organisations in developed and developing countries
by Juan José Tarí & Carolina Madeleine - 821-843 A balanced scorecard-based composite measuring approach to assessing the performance of a media outlet
by Mesut Kumru
August 2010, Volume 32, Issue 5
- 699-717 The impact of banks and non-bank financial institutions on economic growth
by Hsin-Yu Liang & Alan K. Reichert - 747-771 Technology investments, performance and the effects of size and region in Turkish hospitals
by Ayse Tansel Cetin & Mine Aksu & Gokhan Ozer
September 2010, Volume 32, Issue 5
- 773-787 Effects of ethical sales behaviour, expertise, corporate reputation, and performance on relationship quality and loyalty
by Wei-Ming Ou & Chia-Mei Shih & Chin-Yuan Chen & Chih-Wei Tseng - 807-820 Effects of product quality certification on quality perceptions of stores' own brands
by Hsuan-Hsuan Ku & Po-Jen Wang & Chien-Chih Kuo
November 2010, Volume 32, Issue 3
- 383-410 Partner identification and selection of joint ventures in international retailing
by Martin Owens & Anna Zueva-Owens & Mark Palmer
October 2010, Volume 32, Issue 3
- 353-366 The influence of emotions displayed and personal selling on customer behaviour intention
by Edward Shih-Tse Wang & Bi-Kun Tsai & Tzy-Ling Chen & Shu-Chun Chang - 367-381 The effects of inter-role conflicts on turnover intention among frontline service providers: does gender matter?
by Min-Hsin Huang & Zhao-Hong Cheng
August 2010, Volume 32, Issue 3
- 337-352 The effects of customer contact on organizational structure and performance in service firms
by Bruce C. Skaggs & Alexandra Galli-Debicella - 431-450 The causal correlations among market structure, conduct, and performance of the CPA industry
by Chia-Chi Lee - 451-476 The usage of online tourist information sources in tourist information search: an exploratory study
by Wee-Kheng Tan & Tong-He Chen - 477-497 Learning from the past and present: measuring Internet banking service quality
by Yu-Lung Wu & Yu-Hui Tao & Pei-Chi Yang
August 2010, Volume 32, Issue 2
- 215-229 Performance assessment of Nigerian banks pre and post consolidation: evidence from a Bayesian approach
by A. George Assaf & Carlos Barros & Ade Ibiwoye - 257-271 The effect of service failure types and service recovery on customer satisfaction: a mental accounting perspective
by Shih-Chieh Chuang & Yin-Hui Cheng & Chai-Jung Chang & Shun-Wen Yang - 291-320 Knowledge-exchange strategies between KIBS firms and their clients
by Réjean Landry & Nabil Amara & David Doloreux
September 2010, Volume 32, Issue 2
- 171-196 Job quality in the customer contact centre: conceptual foundation and scale development
by Zanna van Dun & Josée Bloemer & Jörg Henseler - 197-214 The influence of internet customer reviews on the online sales and prices in hotel industry
by Hulisi Öğüt & Bedri Kamil Onur Taş - 273-289 Seeking efficiency through productisation: a case study of small KIBS participating in a productisation project
by Katriina Valminen & Marja Toivonen
July 2010, Volume 32, Issue 2
- 321-335 An integrated solution for benchmarking using DEA, gray entropy, and Borda count
by Wei-Wen Wu
August 2010, Volume 32, Issue 1
- 105-125 The role of customer affection and trust in loyalty rebuilding after service failure and recovery
by Suna La & Beomjoon Choi
October 2010, Volume 32, Issue 1
- 5-16 Customer orientation as a buffer against job burnout
by Emin Babakus & Ugur Yavas - 17-36 The impact of high-performance work systems in the health-care industry: employee reactions, service quality, customer satisfaction, and customer loyalty
by Sang M. Lee & DonHee Lee & Chang-Yuil Kang - 37-58 Value-driven customer share of visits
by Wansoo Kim & Chihyung Ok & Deborah D. Canter - 127-149 A framework for new solution development: an adaptive search perspective
by Bongsug (Kevin) Chae - 151-169 Multiple stakeholders and middle managers: the role of the hotel financial controller
by Cathy Burgess
July 2010, Volume 32, Issue 1
- 59-82 Moderating role of a priori customer--firm relationship in service recovery situations
by Wansoo Kim & Chihyung Ok & Deborah D. Canter - 83-103 Service recovery, satisfaction and behaviour intentions: analysis of compensation and social comparison communication strategies
by Rodolfo Vázquez-Casielles & Víctor Iglesias & Concepción Varela-Neira
July 2010, Volume 31, Issue 16
- 2641-2659 Intellectual capital and new product sale performance of the financial services industry in Taiwan
by Shu-Hua Chien & Min-Chih Chao - 2661-2676 Technical efficiency and human capital in the retail sector
by Vania Sena - 2677-2692 The core-customer concept
by Christina Öberg - 2693-2719 Determinants of efficiency in South East Asian banking
by Edward Gardener & Philip Molyneux & Hoai Nguyen-Linh - 2721-2739 Empirical study of destination loyalty and its antecedent: the perspective of place attachment
by Hung-Jen Su & Kong-Fah Cheng & Hui-Hsiung Huang - 2741-2756 Process of customer interaction during new service development in an emerging country
by Intekhab (Ian) Alam
September 2010, Volume 31, Issue 15
- 2507-2513 Special issue: Consumer behaviour analysis and services
by Victoria K. Wells & Gordon R. Foxall - 2515-2528 Mapping impulse buying: a behaviour analysis framework for services marketing and consumer research
by Sarah Hong Xiao & Michael Nicholson - 2529-2542 Consumer behaviour analysis and social marketing practice
by Michael Nicholson & Sarah Hong Xiao - 2543-2558 The behavioural economics of neutral and upward sloping demand curves in retailing
by Valdimar Sigurdsson & Nils Magne Larsen & Didrik Gunnarsson - 2559-2570 What consumers say and do: planned and actual amounts bought in relation to brand benefits
by Rafael Barreiros Porto & Jorge Mendes de Oliveira-Castro & Diogo Conque Seco-Ferreira - 2571-2585 Effects of background music on consumer behaviour: behavioural account of the consumer setting
by Diogo Conque Seco Ferreira & Jorge Mendes Oliveira-Castro - 2587-2602 An in-store experimental analysis of consumers' selection of fruits and vegetables
by Valdimar Sigurdsson & Nils Magne Larsen & Didrik Gunnarsson - 2603-2615 A study of preferences in a simulated online shopping experiment
by Asle Fagerstrøm & Erik Arntzen & Gordon R. Foxall - 2617-2631 Consumer consideration of non-deceptive counterfeit goods: a contingency matrix approach
by Sarah Hong Xiao & Michael Nicholson
June 2010, Volume 31, Issue 14
- 2455-2485 Benchmarking Indian banks using DEA in post-reform period: a progressive time-weighted mean approach
by Mukesh Kumar & Charles Vincent - 2487-2505 Integrating internal customer orientation, internal service quality, and customer orientation in the banking sector: an empirical study
by Uchenna Paschal Anosike & Riyad Eid
April 2010, Volume 31, Issue 14
- 2309-2319 Reliability evaluation of healthcare services by assessing the technical efficiency
by Caglar S. Aksezer - 2373-2389 Using fuzzy AHP and VIKOR for benchmarking analysis in the hotel industry
by Hsin-Pin Fu & Kuo-Kuang Chu & Pei Chao & Hung-Hsuan Lee & Yen-Chun Liao - 2437-2453 Parent control mechanisms, knowledge attributes, knowledge acquisition and performance of IJVs in Taiwan service industries
by Chi-Cheng Lee & Fu-Sheng Tsai & Lian Chun Lee
May 2010, Volume 31, Issue 14
- 2293-2307 The changing geography of globalized service provision, 2000--2008
by Heidi Hanssens & Ben Derudder & Peter J. Taylor & Michael Hoyler & Pengfei Ni & Jin Huang & Xiaolan Yang & Frank Witlox - 2321-2354 Objective quality and business performance in service environments: moderating effects of entrepreneurs' knowledge and involvement
by Rosa M. Hernández-Maestro & Óscar González-Benito - 2355-2372 Service climate and employee service performance: exploring the moderating role of job stress and organizational identification
by Ruo Yong Zhang & Xin Mei Liu & Hai Zhen Wang & Li Shen - 2391-2410 A unifying view of goods and services supply chain management
by Tarikere T. Niranjan & Miles Weaver - 2411-2435 External shocks and efficiency changes in the US airline industry
by SooCheong (Shawn) Jang & Kyuwan Choi & Kyuseok Lee
May 2010, Volume 31, Issue 13
- 2223-2242 Driving dynamic knowledge articulation and dynamic capabilities development of service alliance firms
by Po-Yen Lee & Hung-Hsin Chen & Yi-Hwan Shyr
April 2010, Volume 31, Issue 13
- 2117-2143 Efficiency and total factor productivity change of Malaysian commercial banks
by Mariani Abdul-Majid & David S. Saal & Giuliana Battisti - 2145-2162 Evaluating the optimal occupancy rate, operational efficiency, and profitability efficiency of Taiwan's international tourist hotels
by Yung-Ho Chiu & Chin-Wei Huang - 2163-2191 An examination of the effects of virtual experiential marketing on online customer intentions and loyalty
by Margaret Meiling Luo & Ja-Shen Chen & Russell K.H. Ching & Chu-Chi Liu - 2193-2221 A generalized theoretical modelling approach for the assessment of economic-capital under asset market liquidity risk constraints
by Mazin A.M. Al Janabi
March 2010, Volume 31, Issue 13
- 2111-2116 Are large banks less risky?
by Chun-Nan Chen & Ming-Yuan Leon Li & Yi Chou & Li-Ling Chen & Wan-Ru Liou
June 2010, Volume 31, Issue 13
- 2091-2109 An examination of cross-border strategies in banking
by John Barry Howcroft & Rehan ul-Haq & Chris Carr - 2243-2272 The HOINCAP scale: measuring intellectual capital in the hotel industry
by Taegoo (Terry) Kim & Joanne Jung-Eun Yoo & Gyehee Lee - 2273-2288 An exploration of the cognitive-affective model of satisfaction in a shopping context: A test of competing models
by Hyunjoo Im & Sejin Ha
February 2010, Volume 31, Issue 13
- 2071-2090 The impact of service innovation on firm-level financial performance
by Tor Helge Aas & Per Egil Pedersen
October 2010, Volume 31, Issue 12
- 1979-1993 Internationalization patterns in fashion retail distribution: implications for firm results
by Alejandro Mollá-Descals & Marta Frasquet-Deltoro & Maria-Eugenia Ruiz-Molina
November 2010, Volume 31, Issue 12
- 1961-1978 The role of the alliance management capability
by Francisco Rocha-Goncalves & Vítor da Conceição Gonçalves
December 2010, Volume 31, Issue 12
- 1943-1960 The measurement of perceived value in higher education: a unidimensional approach
by Helena Alves - 2033-2050 E-corporate social responsibility in socially responsible firms: the case of Spanish firms
by Rafael Chaves & Adoración Mozas & Raquel Puentes & Enrique Bernal
January 2010, Volume 31, Issue 11
- 1749-1768 Part-time restaurant employee perceptions of management practices: An empirical investigation
by Abu Elnasr Sobaih & Philip Coleman & Caroline Ritchie & Eleri Jones - 1769-1792 Consumer satisfaction and services: insights from dive tourism
by Teresa Ince & David Bowen - 1793-1798 Pricing of card payment services in Scandinavian banking: a comment
by Leo Van Hove - 1809-1823 Conceptualizing and managing service supply chains
by Mihalis Giannakis
February 2010, Volume 31, Issue 11
- 1849-1870 Operations flexibility and outsourcing benefits: an empirical study in service firms
by Daniel Arias-Aranda & Oscar F. Bustinza & Vanesa Barrales-Molina - 1871-1885 Risk-adjusted efficiency of the insurance industry: evidence from China
by Wei Huang & Joseph C. Paradi - 1887-1902 An examination of key factors influencing bancassurance success -- Taiwan and mainland China evidence
by Chiang Ku Fan & Chen-Liang Cheng
April 2010, Volume 31, Issue 11
- 1825-1847 FMEA-based portfolio approach to service productivity improvement
by Youngjung Geum & Juneseuk Shin & Yongtae Park
November 2010, Volume 31, Issue 11
- 1799-1807 Reply to: pricing of card payment services in Scandinavian banking: a comment, by Leo Van Hove
by Magnus Willesson
April 2010, Volume 31, Issue 10
- 1627-1643 Applicability of global value chains analysis to tourism: issues of governance and upgrading
by Pilar Tejada & Francisco J. Santos & Joaquín Guzmán - 1645-1657 Cultural compatibility in internal knowledge transfers: an application to hotel chain growth
by Desiderio Juan García-Almeida & Mercé Bernardo-Vilamitjana & Esther Hormiga & Jaume Valls-Pasola - 1683-1698 Understanding travel expenditure by means of market segmentation
by Bo Svensson & Pilar Moreno & Domingo Martín
March 2010, Volume 31, Issue 10
- 1567-1572 Relationship between tourism and economic growth
by Edward Nissan & Miguel-Angel Galindo & María Teresa Méndez - 1573-1587 Online visibility as a source of competitive advantage for small- and medium-sized tourism accommodation enterprises
by Steve Smithson & Carlos Alberto Devece & Rafael Lapiedra - 1589-1601 Half a century of mass tourism: evolution and expectations
by Rosa María González Tirados - 1603-1612 An innovative regime switching model to forecast Taiwan tourism demand
by Kun-Huang Huarng & Tiffany Hui-Kuang Yu & Francesc Solé Parellada - 1613-1625 How to create information management capabilities through web 2.0
by Fiona Carmichael & Daniel Palacios-Marques & Ignacio Gil-Pechuan - 1659-1668 Influence of tourist sector structure on motivations of heritage tourists
by Luca Secondi & María Leticia Meseguer-Santamaría & Jose Mondéjar-Jiménez & Manuel Vargas-Vargas - 1669-1682 What do we know about outsourcing in hotels?
by Reyes Gonzalez & Juan Llopis & Jose Gasco
May 2010, Volume 31, Issue 4
- 513-526 Determinants of the export behaviour of German business services companies
by Alexander Eickelpasch & Alexander Vogel - 527-544 Implementation and effectiveness of strategic actions used to reduce customer variability
by Ching-Chow Yang - 545-558 Managing service subsidiaries through an innovation perspective: a case of standard interpretation in multinational hotels
by Sawitree Sutthijakra - 559-580 Public--private partnership and regional productivity in the UK
by José Luis Navarro-Espigares & José Aureliano Martín-Segura - 581-595 The balance between bricolage and innovation: management dilemmas in sustainable public innovation
by Lars Fuglsang & Flemming Sørensen - 597-612 Services in the Detroit regional economy: implications for a city in transition
by Ellen D. Harpel - 613-628 Systems thinking for call centre service design: affective commitment implications in manufacturing enterprises
by Ayham A.M. Jaaron & Chris J. Backhouse - 643-656 Influence of entry modes and relationship modes on business services internationalisation
by Jean Philippe & Pierre-Yves Léo
March 2010, Volume 31, Issue 4
- 629-641 Revenue creation: business models for product-related services in international markets -- the case of Zwick GmbH & Co. KG
by Daniel Zähringer & Jochen Niederberger & Knut Blind & Alexander Schletz
February 2010, Volume 31, Issue 1
- 21-38 The innovative future of service industries: (anti-)globalization and commensuration
by Carla C.J.M. Millar & Chong Ju Choi - 39-58 Which services support research activities at universities?
by Itxaso del-Palacio & Francesc Sole & Jasmina Berbegal - 59-78 The future of services in a globalized economy
by Edward Nissan & Miguel-Angel Galindo & Maria Teresa Méndez - 79-89 Internet software and services: past and future
by Kun-Huang Huarng & Tiffany Hui-Kuang Yu - 91-105 An overview of revenue management in service industries: an application to car parks
by José Guadix & Luis Onieva & Jesús Muñuzuri & Pablo Cortés - 123-131 Culture and purpose of Web 2.0 service adoption: a study in the USA, Korea and Spain
by SeongBae Lim & Daniel Palacios-Marques
April 2010, Volume 31, Issue 1
- 107-122 Entry mode choice in the internationalisation of the hotel industry: a holistic approach
by Fidel León-Darder & Cristina Villar-García & José Pla-Barber
March 2010, Volume 31, Issue 1
- 7-20 Innovation in services industries: current and future trends
by L. M. Castro & Angeles Montoro-Sanchez & Marta Ortiz-De-Urbina-Criado
December 2010, Volume 30, Issue 14
- 2289-2292 Introduction
by Domingo Ribeiro Soriano
November 2010, Volume 30, Issue 13
- 2111-2113 Introduction
by Domingo Ribeiro Soriano
October 2010, Volume 30, Issue 12
- 1935-1937 Introduction
by Domingo Ribeiro Soriano
April 2010, Volume 30, Issue 4
- 477-478 Foreword
by Walter Ganz
December 2009, Volume 31, Issue 11
- 1703-1724 The elusive effect of bank size on profits
by Meng-Wen Wu & Chung-Hua Shen - 1725-1747 Healthier for whom? Technological service improvement in the healthcare industry
by Yaron Timmor & Talia Rymon & Tali Gal
November 2009, Volume 31, Issue 9
- 1405-1427 Strategic alignment and performance: Brazilian companies in the medical diagnostics sector
by Vanderli Correia Prieto & Marly Monteiro de Carvalho - 1429-1449 Measuring innovation in a ‘low-tech’ service industry: the case of the Dutch hospitality industry
by Pim Den Hertog & Faïz Gallouj & Jeroen Segers - 1451-1469 Mimetic isomorphism and its effect on merger and acquisition activities in Taiwanese financial industries
by Jen-Jen Tseng & Ping-Hung Chou - 1489-1503 Improving competitiveness through city marketing in Spanish hotels
by Juan Gabriel Cegarra Navarro & Aurora Martinez-Martinez - 1519-1532 The role of customer satisfaction in enhancing customer loyalty in Malaysian Islamic banks
by Muslim Amin & Zaidi Isa & Rodrigue Fontaine - 1533-1547 Testing for convergence in bank efficiency: a cross-country analysis
by Arman Kösedağ & Meltem Denizel & Öznur Özdemir - 1549-1559 Bayesian cost efficiency of Luanda, Angola hotels
by A. George Assaf & C. Barros
December 2009, Volume 31, Issue 9
- 1471-1488 Analysing the effect of environmental factors on service performance
by Ricardo Sellers & Juan Luis Nicolau
October 2009, Volume 31, Issue 9
- 1385-1404 Impacts of the borrower's attributes, loan contract contents, and collateral characteristics on mortgage loan default
by Tyrone T. Lin & Chia-Chi Lee & Chun-Hung Chen - 1505-1517 Social responsibility in youth service organizations: Hong Kong evidence
by Kris Law
September 2009, Volume 31, Issue 8
- 1195-1217 Reacting to the demands of service work: emotional resistance in the Coaching Inn Company
by Peter John Sandiford & Diane Seymour - 1219-1235 The preparedness of critical success factors of IT service management and its effect on performance
by Ming-Shian Wu & Sun-Jen Huang & Li-Wei Chen - 1237-1255 How supermarket chains in Taiwan select suppliers of fresh fruit and vegetables via direct purchasing
by Pei-Chun Lin & Liang-Shan Wu - 1257-1278 Disentangling sector and status effects in German employment growth
by Sabine Klinger & Katja Wolf - 1279-1291 Does international specialization in producer services warrant sustainable growth?
by Seo Hwan-Joo & Lee Young Soo & Kim HanSung - 1293-1310 The effect of trust, channel technology, and transaction type on the adoption of self-service bank channels
by Sergios Dimitriadis & Nikolaos Kyrezis - 1327-1345 Modelling job stress as a mediating role in predicting turnover intention
by Mei-Fang Chen & Chieh-Peng Lin & Gin-Yen Lien
October 2009, Volume 31, Issue 8
- 1311-1325 Medical error reduction: the effect of employee satisfaction with organizational support
by DonHee Lee & Sang M. Lee & Marc J. Schniederjans - 1347-1363 Perceived customer contact centre quality: conceptual foundation and scale development
by Zanna van Dun & Josée Bloemer & Jörg Henseler - 1365-1380 Mediating and moderating processes in the relation between problem customer perceptions and work--family conflict
by Hsiu-Hua Hu & Chin-Tien Hsu & Wen-Ruey Lee & Jui-Huang Chang & Meng-Hui Hsu
May 2009, Volume 31, Issue 7
- 1015-1031 Exporter performance in the German business services sector
by Alexander Vogel - 1033-1047 Middle managers' perception of subordinates' customer orientation in the banking sector
by Leonidas A. Zampetakis - 1049-1062 Developing an effective strategic mix of corporate philanthropy
by Namin Kim & EuiSik Cho & Youngchan Kim & Moonkyu Lee - 1063-1074 Why do banks join loan syndications? The case of participant banks
by Yener Altunbaş & Alper Kara - 1075-1092 Please smile, the CCTV is running!
by Tsung-Chi Liu & Cheng-Feng Chen - 1093-1107 Factors affecting successful innovation by content-layer firms in Korea
by Junseok Hwang & Seunghyun Kim - 1109-1123 Logistics service quality and buyer--customer relationships: the moderating role of technology in B2B and B2C contexts
by Irene Gil-Saura & Maria Eugenia Ruiz-Molina
August 2009, Volume 31, Issue 7
September 2009, Volume 31, Issue 7
- 1143-1163 Liberalisation, privatisation and the productivity of Egyptian banks: a non-parametric approach
by Meryem Duygun Fethi & Mohamed Shaban & Thomas Weyman-Jones - 1165-1190 Internet banking loyalty: evaluating the role of trust, satisfaction, perceived risk and frequency of use
by Joaquin Aldas-Manzano & Carla Ruiz-Mafe & Silvia Sanz-Blas & Carlos Lassala-Navarré
May 2009, Volume 31, Issue 6
- 929-939 Identifying key factors affecting consumers' choice of wealth management services: an AHP approach
by Vincent F. Yu & Hsiu-I Ting - 975-996 Dealer spread and portfolio selection under price risks: evidence from the gold service industry
by Jin-Ray Lu - 997-1009 Founding scale and survival: double-edged effects of corporate sponsorship
by Hsien-Jui Chung & Hsuan Lo & Chun-Chung Chen
March 2009, Volume 31, Issue 6
- 851-862 The effect of corporate reputations on customer perceptions and cross-buying intentions
by Shih-Ping Jeng - 863-876 A re-examination of the antecedents and impact of customer participation in service
by Cedric Hsi-Jui Wu