IDEAS home Printed from https://ideas.repec.org/a/taf/servic/v36y2016i1-2p58-79.html
   My bibliography  Save this article

Applying career concepts to strengthen the work-attitudes of service professionals

Author

Listed:
  • Kate Walsh

Abstract

Given the nature of employment relationships today, service organizations can strengthen the organization commitment levels and reduce the turnover intentions of its professionals through providing job features important to their careers. These features include opportunities to perform challenging work, experience trusting relationships with customers/clients, and obtain extrinsic rewards. Using a sample of alumni from a hospitality business program, hypotheses that these features impact organizational commitment and turnover intentions, partially through strengthening professionals’ career commitment, are developed and tested. Findings suggest that challenging work opportunities impact these attitudes both directly and indirectly. So too trusting relationships with customers and clients indirectly impact organization commitment and intent to turnover (ITO). Results also suggest that, as a whole, satisfaction with extrinsic rewards has no effect. However, an analysis of multigroup mediation results revealed that for professionals working in professional service firms, satisfaction with pay reduces both attitudes. Implications for research in organization commitment and ITO, specifically the role and impact of career-based antecedents, are discussed.

Suggested Citation

  • Kate Walsh, 2016. "Applying career concepts to strengthen the work-attitudes of service professionals," The Service Industries Journal, Taylor & Francis Journals, vol. 36(1-2), pages 58-79, January.
    • Handle: RePEc:taf:servic:v:36:y:2016:i:1-2:p:58-79
    DOI: 10.1080/02642069.2016.1155115
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/02642069.2016.1155115
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/02642069.2016.1155115?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Durão, Marília & Costa, Carlos & Carneiro, Maria João & Segovia-Pérez , Mónica, 2024. "Perceptions of Quality of Work Life in Hospitality Jobs: The Role of Interpersonal and Supportive Relations at Work," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 12(2), pages 146-166.
    2. Shadi Mohammad Altahat & Tarik Atan, 2018. "Role of Healthy Work Environments in Sustainability of Goal Achievement; Ethical Leadership, Intention to Sabotage, and Psychological Capital in Jordanian Universities," Sustainability, MDPI, vol. 10(10), pages 1-15, October.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:servic:v:36:y:2016:i:1-2:p:58-79. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/FSIJ20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.