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Lagged effect of daily surface acting on subsequent day’s fatigue

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Listed:
  • Yucheng Zhang
  • Long Zhang
  • Hui Lei
  • Yumeng Yue
  • Jingtao Zhu

Abstract

The present research investigated the causal relationship between daily surface acting and fatigue at the within-person level. With a longitudinal approach – experience sampling method – based on 10 successive days’ data, this study explored the lagged consequence of service employees’ daily surface acting. The results of multilevel analysis showed that the daily performance of surface acting decreased service employees’ subsequent day’s emotional well-being in the form of increased fatigue. Further, sleep conditions were found to alleviate this detrimental effect. This within-person level investigation of the causal lagged effect of daily surface acting and its moderating contextual factor complements the current emotional labor literature that has overly focused on the between-person level. The theoretical and managerial implications were discussed.

Suggested Citation

  • Yucheng Zhang & Long Zhang & Hui Lei & Yumeng Yue & Jingtao Zhu, 2016. "Lagged effect of daily surface acting on subsequent day’s fatigue," The Service Industries Journal, Taylor & Francis Journals, vol. 36(15-16), pages 809-826, December.
    • Handle: RePEc:taf:servic:v:36:y:2016:i:15-16:p:809-826
    DOI: 10.1080/02642069.2016.1272593
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    References listed on IDEAS

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    Cited by:

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    2. Miri Chung & Young-Hye Jang & Steven A. Edelson, 2021. "The path from role clarity to job satisfaction: natural acting and the moderating impact of perceived fairness of compensation in services," Service Business, Springer;Pan-Pacific Business Association, vol. 15(1), pages 77-102, March.
    3. Yucheng Zhang & Long Zhang & Jingtao Zhu & Chih-Hsing Liu & Mengxi Yang & Guangjian Liu, 2023. "Group leader emotional intelligence and group performance: a multilevel perspective," Asian Business & Management, Palgrave Macmillan, vol. 22(2), pages 570-592, April.
    4. Yucheng Zhang & Long Zhang & Jingtao Zhu & Chih-Hsing Liu & Mengxi Yang & Guangjian Liu, 0. "Group leader emotional intelligence and group performance: a multilevel perspective," Asian Business & Management, Palgrave Macmillan, vol. 0, pages 1-23.

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