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Discerning competitive strategy through an assessment of competitive methods

Author

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  • Carlos F. Gomes
  • Mahmoud M. Yasin
  • João V. Lisboa
  • Michael H. Small

Abstract

This cross-sectional study of Portuguese service organizations seeks to determine the level of alignment of competitive methods with strategy typologies covered in the business literature. Surveyed firms were asked to indicate their level of utilization of several competitive methods. The results of factor analysis of the survey data indicate that 30 of the 33 competitive methods covered in this study represent seven underlying strategy dimensions. Further analysis revealed that there is some congruence between the derived strategy dimensions and established strategy typologies in the literature. Cluster analysis revealed that each of the responding firms could be classified into one of four hybrid or mixed strategy orientations. However, differences in strategy orientation were not statistically significant in explaining differences in the financial performance of these organizations. These findings are discussed in the light of their implications for strategy development, strategy choices and performance evaluation in the Portuguese service sector.

Suggested Citation

  • Carlos F. Gomes & Mahmoud M. Yasin & João V. Lisboa & Michael H. Small, 2014. "Discerning competitive strategy through an assessment of competitive methods," The Service Industries Journal, Taylor & Francis Journals, vol. 34(12), pages 974-998, August.
    • Handle: RePEc:taf:servic:v:34:y:2014:i:12:p:974-998
    DOI: 10.1080/02642069.2014.915946
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    Cited by:

    1. Johannes Hofmeister & Dominik K. Kanbach & Jens Hogreve, 2024. "Service productivity: a systematic review of a dispersed research area," Management Review Quarterly, Springer, vol. 74(3), pages 1249-1281, September.
    2. Tohidi, Amirhossein & Ghorbani, Mohammad & Karbasi, Ali-Reza & Asgharpourmasouleh, Ahmadreza & Hassani-Mahmooei, Behrooz, 2020. "Comparison of Fuzzy Multi-Criteria Decision-Making Methods to Rank Business Strategies and Marketing Resources," AGRIS on-line Papers in Economics and Informatics, Czech University of Life Sciences Prague, Faculty of Economics and Management, vol. 10(3), September.

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