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Peculiarities of public sector clients in service innovations

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  • Martin Warland
  • Heike Mayer

Abstract

This paper analyses knowledge-intensive business service firms and their innovation activities in the context of federal government procurement with empirical evidence from Swiss information technology firms. The paper contributes to the growing literature on knowledge-intensive business services by expanding the concept to also capture public sector clients. It focuses in particular on the ways in which having a public sector client influences a knowledge-intensive business service firm’s ability to innovate, opportunities for interactive learning with their clients, and ways in which having a public sector client allows a firm to diversify. The paper shows that having a federal agency as a client is quite different from a private sector client particularly with regard to multi-party systems on the client side, the importance of informal interactions, and the role of public reputation.

Suggested Citation

  • Martin Warland & Heike Mayer, 2017. "Peculiarities of public sector clients in service innovations," The Service Industries Journal, Taylor & Francis Journals, vol. 37(2), pages 105-124, January.
    • Handle: RePEc:taf:servic:v:37:y:2017:i:2:p:105-124
    DOI: 10.1080/02642069.2017.1297427
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    References listed on IDEAS

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    1. Dunleavy, Patrick & Margetts, Helen & Bastow, Simon & Tinkler, Jane, 2008. "Digital Era Governance: IT Corporations, the State, and e-Government," OUP Catalogue, Oxford University Press, number 9780199547005.
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    Cited by:

    1. Ali M. Saad & Mohammed Dulaimi & Sambo Lyson Zulu, 2023. "Examining the Influence of UK Public Clients’ Characteristics on Their Own Innovation-Decision towards the Modern Methods of Construction (MMC)," Sustainability, MDPI, vol. 15(5), pages 1-25, February.
    2. Imran Shafique & Masood Nawaz Kalyar, 2018. "Linking Transformational Leadership, Absorptive Capacity, and Corporate Entrepreneurship," Administrative Sciences, MDPI, vol. 8(2), pages 1-17, March.
    3. Simmonds, Hamish & Gazley, Aaron & Kaartemo, Valtteri & Renton, Michelle & Hooper, Val, 2021. "Mechanisms of service ecosystem emergence: Exploring the case of public sector digital transformation," Journal of Business Research, Elsevier, vol. 137(C), pages 100-115.
    4. Peter Adjei‐Bamfo & Hadrian Geri Djajadikerta & Ferry Jie & Kerry Brown & Reza Kiani Mavi, 2023. "Public procurement for innovation through supplier firms' sustainability lens: A systematic review and research agenda," Business Strategy and the Environment, Wiley Blackwell, vol. 32(1), pages 387-407, January.

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