IDEAS home Printed from https://ideas.repec.org/a/taf/servic/v36y2016i3-4p102-123.html
   My bibliography  Save this article

The relationship among gratitude, hope, connections, and innovativeness

Author

Listed:
  • Ali E. Akgün
  • Oya Erdil
  • Halit Keskin
  • Busra Muceldilli

Abstract

The interwoven relationships among positive emotions and connections among people within the organization, manifested as collective gratitude and hope, and high-quality connections (HQCs), and firm service innovativeness and financial performance have rarely been addressed in the service innovation management literature. By studying 251 service firms, this paper shows that (a) collective gratitude is positively related to development of HQCs among people within the organization and firm service innovativeness, (b) HQCs among people within the organization are positively associated with firm service innovativeness, and (c) firm service innovativeness is positively related to firm financial performance. This paper also demonstrates that the collective hope of people within the organization positively moderates the relationship between collective gratitude and HQCs among them.

Suggested Citation

  • Ali E. Akgün & Oya Erdil & Halit Keskin & Busra Muceldilli, 2016. "The relationship among gratitude, hope, connections, and innovativeness," The Service Industries Journal, Taylor & Francis Journals, vol. 36(3-4), pages 102-123, February.
    • Handle: RePEc:taf:servic:v:36:y:2016:i:3-4:p:102-123
    DOI: 10.1080/02642069.2016.1155113
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/02642069.2016.1155113
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/02642069.2016.1155113?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Pilawa, Joanna & Witell, Lars & Valtakoski, Aku & Kristensson, Per, 2022. "Service innovativeness in retailing: Increasing the relative attractiveness during the COVID-19 pandemic," Journal of Retailing and Consumer Services, Elsevier, vol. 67(C).
    2. Michela Cortini & Daniela Converso & Teresa Galanti & Teresa Di Fiore & Alberto Di Domenico & Stefania Fantinelli, 2019. "Gratitude at Work Works! A Mix-Method Study on Different Dimensions of Gratitude, Job Satisfaction, and Job Performance," Sustainability, MDPI, vol. 11(14), pages 1-12, July.
    3. Mohamad Hisyam Selamat & Yanyu Zhang, 2021. "Organizational Climate and Knowledge Sharing towards Employees’ Innovative Behavior in Design Industry," International Journal of Business and Management, Canadian Center of Science and Education, vol. 14(9), pages 1-76, July.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:servic:v:36:y:2016:i:3-4:p:102-123. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/FSIJ20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.