IDEAS home Printed from https://ideas.repec.org/a/taf/servic/v35y2015i15-16p898-917.html
   My bibliography  Save this article

Heritage site management: from dark tourism to transformative service experience?

Author

Listed:
  • Roxanna Magee
  • Audrey Gilmore

Abstract

This paper investigates the managerial perspectives of dark heritage sites and considers how visitors can benefit from and ideally be transformed by the overall experience. Initially the paper provides a review of dark tourism literature and considers the relevance of the servicescape concept for this context. An in-depth case-based method was used to investigate site managers' perspectives and key issues related to visitor's experience and engagement. Heritage sites no longer want to be seen as dark places and are striving to become sites of sensitive heritage where the focus is on visitor and social engagement. The contribution of this study to services theory is in its illumination of the integrative role of socially symbolic dimensions for heritage sites. The role of the servicescape is central to the co-creation of individual, personal socially symbolic experiences and to the longer-term societal mission of social change and global citizenships.

Suggested Citation

  • Roxanna Magee & Audrey Gilmore, 2015. "Heritage site management: from dark tourism to transformative service experience?," The Service Industries Journal, Taylor & Francis Journals, vol. 35(15-16), pages 898-917, November.
    • Handle: RePEc:taf:servic:v:35:y:2015:i:15-16:p:898-917
    DOI: 10.1080/02642069.2015.1090980
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/02642069.2015.1090980
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/02642069.2015.1090980?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Soulard, Joelle & Lundin, Emma, 2023. "Docents as transformative educators of travelers," Annals of Tourism Research, Elsevier, vol. 103(C).
    2. Luna-Cortés, Gonzalo & López-Bonilla, Luis Miguel & López-Bonilla, Jesús Manuel, 2022. "The consumption of dark narratives: A systematic review and research agenda," Journal of Business Research, Elsevier, vol. 145(C), pages 524-534.
    3. Soulard, Joelle & McGehee, Nancy Gard & Stern, Marc, 2019. "Transformative tourism organizations and glocalization," Annals of Tourism Research, Elsevier, vol. 76(C), pages 91-104.
    4. Soulard, Joelle & McGehee, Nancy Gard & Stern, Marc J. & Lamoureux, Kristin M., 2021. "Transformative tourism: Tourists' drawings, symbols, and narratives of change," Annals of Tourism Research, Elsevier, vol. 87(C).
    5. Light, Duncan, 2017. "Progress in dark tourism and thanatourism research: An uneasy relationship with heritage tourism," Tourism Management, Elsevier, vol. 61(C), pages 275-301.
    6. Karina A. Rus & Ștefan Dezsi & Ovidiu R. Ciascai & Florin Pop, 2022. "Calibrating Evolution of Transformative Tourism: A Bibliometric Analysis," Sustainability, MDPI, vol. 14(17), pages 1-40, September.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:servic:v:35:y:2015:i:15-16:p:898-917. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/FSIJ20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.