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Inclusive by design: transformative services and sport-event accessibility

Author

Listed:
  • Tracey J. Dickson
  • Simon Darcy
  • Raechel Johns
  • Caitlin Pentifallo

Abstract

This paper examines the service dimensions required to be inclusive of people with access needs within a major-sport event context. The United Nations Convention on the Rights of Persons with Disabilities seeks to counter disability discrimination and enable citizenship rights of people with disabilities, including access to goods and services, across all dimensions of social participation including major-sport events (e.g. Olympic and Paralympic Games, world cups in football, cricket and rugby union). Providing for people with disability and access needs is also an emerging tourism focus with initiatives addressing accessible tourism included in the World Tourism Organizations mission and recent strategic destination plans. To enhance the understanding of service delivery for an accessible tourism market in a major-sport event context, a case study of the Vancouver Fan Zone for the FIFA Womens World Cup Canada, 2015 TM is analyzed through the lens of transformative services. From this analysis future research directions are identified to benefit those with access needs who wish to participate in major-sport events.

Suggested Citation

  • Tracey J. Dickson & Simon Darcy & Raechel Johns & Caitlin Pentifallo, 2016. "Inclusive by design: transformative services and sport-event accessibility," The Service Industries Journal, Taylor & Francis Journals, vol. 36(11-12), pages 532-555, September.
    • Handle: RePEc:taf:servic:v:36:y:2016:i:11-12:p:532-555
    DOI: 10.1080/02642069.2016.1255728
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    Cited by:

    1. Abed Mahmoudian & Saeed Sadeghi Boroujerdi & Yong Jae Ko & Vahid Delshab, 2024. "The Impact of Perceived Team Reputation on Team Identification in the Context of European Football League Teams," Corporate Reputation Review, Palgrave Macmillan, vol. 27(1), pages 70-85, February.
    2. Shinsuke Tamai & Shusei Kuroda & Takayuki Yabe & Tsunehiko Wada, 2021. "Effectiveness of an Assistive Instrument for Physical Therapists with Visual Impairment to Conduct the Muscle Tightness Test," Disabilities, MDPI, vol. 1(4), pages 1-10, December.
    3. Tracey J. Dickson & Simon Darcy & Chelsey Walker, 2020. "A Case of Leveraging a Mega-Sport Event for a Sport Participation and Sport Tourism Legacy: A Prospective Longitudinal Case Study of Whistler Adaptive Sports," Sustainability, MDPI, vol. 13(1), pages 1-19, December.
    4. Itsuro Kaneyama & Kunio Shirahada, 2022. "Eudemonic Servicescapes: Value Co-Creation in Karate Dojos," Sustainability, MDPI, vol. 14(23), pages 1-19, November.

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