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Effects of service orientation on job embeddedness in hotel industry

Author

Listed:
  • Hüseyin Arasli
  • Reza Bahman Teimouri
  • Hasan Kiliç
  • Iman Aghaei

Abstract

This research aims to develop and analyze a model that depicts work engagement (WE) as a mediator of the relationship between job embeddedness and service orientation. Specifically, the model examines external environmental factors (EEFs) as moderator of the effects of service orientation and job embeddedness in the hospitality industry. All data used for this study were gathered in Iran from hotels frontline employees with a two-weeks’ time lag. These relationships mentioned above were analyzed using AMOS 22.0. It was discovered in the results that WE was indeed a partial mediator and that EEFs indeed moderated the effects of service orientation on job embeddedness with adequate empirical support. The implications of the findings for the managers, the study limitations, and future research recommendations were also discussed.

Suggested Citation

  • Hüseyin Arasli & Reza Bahman Teimouri & Hasan Kiliç & Iman Aghaei, 2017. "Effects of service orientation on job embeddedness in hotel industry," The Service Industries Journal, Taylor & Francis Journals, vol. 37(9-10), pages 607-627, June.
    • Handle: RePEc:taf:servic:v:37:y:2017:i:9-10:p:607-627
    DOI: 10.1080/02642069.2017.1349756
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    References listed on IDEAS

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    Cited by:

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    3. Emrah Oney & Iman Aghaei, 2024. "Consumer complaint intentions: the impact of general and specific self-confidence," Journal of Marketing Analytics, Palgrave Macmillan, vol. 12(2), pages 390-410, June.

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