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Impact of fit, involvement, and tenure on job satisfaction and turnover intention

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  • Ceyda Maden

Abstract

This study examined the interactive effects of need-supplies fit, job involvement, and job tenure on service sector employees' job satisfaction and turnover intention in Turkey. Survey data collected from 252 employees who worked in three different banks and one logistics company operating in Istanbul, Turkey, confirm the three-way interaction in predicting employees' turnover intention. In particular, the effect of needs-supplies fit on turnover intention was found to be more strongly positive for longer tenured, highly involved employees. Results also reveal that while the three-way interaction does not predict job satisfaction, the two-way interaction between needs-supplies fit and job involvement is significant. Specifically, needs-supplies fit had a stronger effect on the job satisfaction of highly job-involved employees than those with lower levels of involvement. Certain implications of these results, as well as avenues for future research, are discussed.

Suggested Citation

  • Ceyda Maden, 2014. "Impact of fit, involvement, and tenure on job satisfaction and turnover intention," The Service Industries Journal, Taylor & Francis Journals, vol. 34(14), pages 1113-1133, October.
    • Handle: RePEc:taf:servic:v:34:y:2014:i:14:p:1113-1133
    DOI: 10.1080/02642069.2014.939644
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    Cited by:

    1. Nguyen, Long Thang Van & Lu, Vinh Nhat & Hill, Sally Rao & Conduit, Jodie, 2019. "The mediating role of brand knowledge on employees’ brand citizenship behaviour: Does organizational tenure matter?," Australasian marketing journal, Elsevier, vol. 27(3), pages 169-178.
    2. Onesmus Kamau & Stephen Muathe & Lawrence Wainaina, 2021. "Demographic factors and turnover intentions of teachers in public secondary schools in Kenya," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(4), pages 363-374, June.
    3. Wenjing Li & Xuhui Wang & Md Jamirul Haque & Muhammad Noman Shafique & Muhammad Zahid Nawaz, 2020. "Impact of Workforce Diversity Management on Employees’ Outcomes: Testing the Mediating Role of a person’s Job Match," SAGE Open, , vol. 10(1), pages 21582440209, January.

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