IDEAS home Printed from https://ideas.repec.org/a/taf/servic/v34y2014i6p530-549.html
   My bibliography  Save this article

What differentiates Internet shoppers from Internet surfers?

Author

Listed:
  • Alicia Izquierdo-Yusta
  • María Pilar Martínez-Ruiz
  • Agustín Álvarez-Herranz

Abstract

This work analyses the motivations behind consumers' online shopping intentions for specific tourism services, such as hotel reservations, across both Internet shoppers and Internet surfers (i.e. those who exit the website before completing the reservation). A structural equation analysis features a sample of 1289 Spanish Internet users (530 shoppers and 759 surfers). The results indicate that perceived usefulness is the most important aspect conditioning the intention to buy online for Internet shoppers, whereas the role of convenience is more significant for Internet surfers. The empirical findings suggest different managerial guidelines for encouraging online reservations by Internet surfers and can help facilitate decision making processes for managers in this industry.

Suggested Citation

  • Alicia Izquierdo-Yusta & María Pilar Martínez-Ruiz & Agustín Álvarez-Herranz, 2014. "What differentiates Internet shoppers from Internet surfers?," The Service Industries Journal, Taylor & Francis Journals, vol. 34(6), pages 530-549, April.
    • Handle: RePEc:taf:servic:v:34:y:2014:i:6:p:530-549
    DOI: 10.1080/02642069.2014.871536
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/02642069.2014.871536
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/02642069.2014.871536?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Robert E. Litan & Alice M. Rivlin, 2001. "Projecting the Economic Impact of the Internet," American Economic Review, American Economic Association, vol. 91(2), pages 313-317, May.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Kwee-Fah Lee & Ahasanul Haque & Suharni Maulan, 2018. "Understanding the Effect of Consumer Perceptions on Buying Intention for Air Tickets Online in Malaysia," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 8(2), pages 423-439, February.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Najarzadeh, Reza & Rahimzadeh, Farzad & Reed, Michael, 2014. "Does the Internet increase labor productivity? Evidence from a cross-country dynamic panel," Journal of Policy Modeling, Elsevier, vol. 36(6), pages 986-993.
    2. Georges Ngnouwal Eloundou & Blaise Ondoua Beyene & Marius Messoh Lonte, 2023. "In pursuit of Happiness in developing countries: does the diffusion of ICT matter?," Economics Bulletin, AccessEcon, vol. 43(4), pages 1730-1740.
    3. Wang, Ke-Liang & Sun, Ting-Ting & Xu, Ru-Yu & Miao, Zhuang & Cheng, Yun-He, 2022. "How does internet development promote urban green innovation efficiency? Evidence from China," Technological Forecasting and Social Change, Elsevier, vol. 184(C).
    4. Peter B. Dixon & Maureen T. Rimmer, 2005. "Explaining a dynamic CGE simulation with a trade-focused back-of-the-envelope analysis: the effects of eCommerce on Australia," Chapters, in: Sisira Jayasuriya (ed.), Trade Theory, Analytical Models and Development, chapter 10, Edward Elgar Publishing.
    5. Boyer, Robert, 2001. "La "nouvelle économie" au futur antérieur : histoire, théories, géographie," CEPREMAP Working Papers (Couverture Orange) 0113, CEPREMAP.
    6. Philippe Aghion & Céline Antonin, 2018. "Technical Progress and Growth since the Crisis," Revue de l'OFCE, Presses de Sciences-Po, vol. 0(3), pages 55-68.
    7. Nathalie Coutinet, 2006. "Définir les TIC pour mieux comprendre leur impact sur l'économie," Post-Print halshs-00199011, HAL.
    8. Kang, Wensheng, 2011. "Housing price dynamics and convergence in high-tech metropolitan economies," The Quarterly Review of Economics and Finance, Elsevier, vol. 51(3), pages 283-291, June.
    9. Liu, Yajie & Cui, Lijuan & Xiong, Yanyan & Yao, Xianguo, 2023. "Does the development of the Internet improve the allocative efficiency of production factors? Evidence from surveys of Chinese manufacturing firms," Structural Change and Economic Dynamics, Elsevier, vol. 66(C), pages 161-174.
    10. Madden, Gary G & Coble-Neal, Grant, 2002. "Internet economics and policy: An Australian perspective," MPRA Paper 10686, University Library of Munich, Germany.
    11. John Van Reenen, 2001. "The new economy: reality and policy," Fiscal Studies, Institute for Fiscal Studies, vol. 22(3), pages 307-336, September.
    12. Lei Dong & Haishan Wu, 2017. "Mobile Internet and regional development in China," Environment and Planning A, , vol. 49(4), pages 725-727, April.
    13. Gilbert Cette & Jacques Mairesse & Yusuf Kocoglu, 2004. "Diffusion des TIC et croissance potentielle," Revue d'économie politique, Dalloz, vol. 114(1), pages 77-97.
    14. V. Brian Viard & Nicholas Economides, 2015. "The Effect of Content on Global Internet Adoption and the Global “Digital Divide”," Management Science, INFORMS, vol. 61(3), pages 665-687, March.
    15. M'HENNI, Hatem, 2004. "La fracture numérique Nord-Sud de la méditerranée; une explication néo-institutionnelle [A digital divide between north and south of Mediterranean sea: A neo-institutional explanation]," MPRA Paper 27548, University Library of Munich, Germany.
    16. Firas H. Al-Hammadany & Almas Heshmati, 2011. "Analysis of the Purpose of Using Internet in Iraq: A Multinomial Logit Model," Journal of Knowledge Management, Economics and Information Technology, ScientificPapers.org, vol. 1(6), pages 1-41, October.
    17. Song, Moohoun & Orazem, Peter & Singh, Rajesh, 2006. "Broadband Access, Telecommuting and the Urban-Rural Digital Divide," Staff General Research Papers Archive 12495, Iowa State University, Department of Economics.
    18. Rizov, Marian & Vecchi, Michela & Domenech, Josep, 2022. "Going online: Forecasting the impact of websites on productivity and market structure," Technological Forecasting and Social Change, Elsevier, vol. 184(C).
    19. Yongzheng Liu, 2017. "Internet and income inequality: A research note," Economics Bulletin, AccessEcon, vol. 37(4), pages 2846-2853.
    20. Gilbert Cette & Christian Pfister, 2004. "Challenges of the “New Economy” for Monetary Policy," International Productivity Monitor, Centre for the Study of Living Standards, vol. 8, pages 27-36, Spring.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:servic:v:34:y:2014:i:6:p:530-549. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/FSIJ20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.