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Consumer patronage and risk perceptions in Internet shopping

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Cited by:

  1. Swapan Kumar Saha & Paulo Duarte & Susana C. Silva & Guijun Zhuang, 2021. "Supporting sustainability by promoting online purchase through enhancement of online convenience," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 23(5), pages 7251-7272, May.
  2. Cao, Xinyu & Mokhtarian, Patricia L., 2005. "The Intended and Actual Adoption of Online Purchasing: A Brief Review of Recent Literature," University of California Transportation Center, Working Papers qt5z75n416, University of California Transportation Center.
  3. Pramono Hari Adi & Faizal Wihuda & Wiwiek Rabiatul Adawiyah, 2017. "The Role of Social Media Browsing Intention for Behavioral Outcomes of Young Consumers," Tržište/Market, Faculty of Economics and Business, University of Zagreb, vol. 29(1), pages 39-57.
  4. Kowalczuk Jessica, 2018. "The Evolvement of Online Consumer Behavior: The ROPO and Reverse ROPO Effect in Poland and Germany," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 26(3), pages 14-29, September.
  5. Kim, Mingyung & Kim, Jeeyeon & Choi, Jeonghye & Trivedi, Minakshi, 2017. "Mobile Shopping Through Applications: Understanding Application Possession and Mobile Purchase," Journal of Interactive Marketing, Elsevier, vol. 39(C), pages 55-68.
  6. Mohapatra, Malaya Ranjan & Moirangthem, Nirmalkumar Singh & Vishwakarma, Pankaj, 2020. "Mobile Banking Adoption Among Rural Consumers: Evidence from India," American Business Review, Pompea College of Business, University of New Haven, vol. 23(2), pages 300-315, November.
  7. Cho, Yoon C., 2011. "Analyzing online customer dissatisfaction toward perishable goods," Journal of Business Research, Elsevier, vol. 64(11), pages 1245-1250.
  8. Ling Ling & Timothy Webb & Zvi Schwartz, 2022. "Risk information and markdowns-induced incentives to participate in hotel room resale schemes," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 21(4), pages 418-430, August.
  9. Zerbini, Cristina & Bijmolt, Tammo H.A. & Maestripieri, Silvia & Luceri, Beatrice, 2022. "Drivers of consumer adoption of e-Commerce: A meta-analysis," International Journal of Research in Marketing, Elsevier, vol. 39(4), pages 1186-1208.
  10. Weng Marc Lim, 2013. "Toward a Theory of Online Buyer Behavior Using Structural Equation Modeling," Modern Applied Science, Canadian Center of Science and Education, vol. 7(10), pages 1-34, October.
  11. Wei-Lun Chang & Li-Ming Chen & Takako Hashimoto, 2022. "Cashless Japan: Unlocking Influential Risk on Mobile Payment Service," Information Systems Frontiers, Springer, vol. 24(5), pages 1515-1528, October.
  12. Sendy Farag & Tim Schwanen & Martin Dijst, 2005. "Shopping online and/or in-store? A structural equation model of the relationships between e-shopping and in-store shopping," ERSA conference papers ersa05p283, European Regional Science Association.
  13. Masood H Siddiqui & Shalini N Tripathi, 2016. "Grocery Retailing in India: Online Mode versus Retail Store Purchase," International Business Research, Canadian Center of Science and Education, vol. 9(5), pages 180-195, May.
  14. Sang Soo Kim, 2020. "Purchase Intention in the Online Open Market: Do Concerns for E-Commerce Really Matter?," Sustainability, MDPI, vol. 12(3), pages 1-21, January.
  15. Hyun-Sun Ryu & Kwang Sun Ko, 2020. "Sustainable Development of Fintech: Focused on Uncertainty and Perceived Quality Issues," Sustainability, MDPI, vol. 12(18), pages 1-18, September.
  16. Doris Morales-Solana & Irene Esteban-Millat & Alejandro Alegret Cotas, 2022. "Experiences in consumer flow in online supermarkets," Electronic Commerce Research, Springer, vol. 22(4), pages 1195-1226, December.
  17. Nicoleta-Dorina RACOLŢA-PAINA & Theodora Alexandra LUCA, 2011. "Nowadays Online Consumers' Rights And Interests. Case Study- The Romanian Educated Online Young Consumer," Management & Marketing, Economic Publishing House, vol. 6(2), Summer.
  18. Rotem-Mindali, Orit & Salomon, Ilan, 2007. "The impacts of E-retail on the choice of shopping trips and delivery: Some preliminary findings," Transportation Research Part A: Policy and Practice, Elsevier, vol. 41(2), pages 176-189, February.
  19. Aghekyan-Simonian, Mariné & Forsythe, Sandra & Suk Kwon, Wi & Chattaraman, Veena, 2012. "The role of product brand image and online store image on perceived risks and online purchase intentions for apparel," Journal of Retailing and Consumer Services, Elsevier, vol. 19(3), pages 325-331.
  20. Mohammad Hasan Galib & Khalid Ait Hammou & Jennifer Steiger, 2018. "Predicting Consumer Behavior: An Extension of Technology Acceptance Model," International Journal of Marketing Studies, Canadian Center of Science and Education, vol. 10(3), pages 1-73, August.
  21. Seyed Rajab Nikhashemi & Farzana Yasmin & Ahasanul Haque & Ali Khatibi, 2011. "Study on Customer Perception towards Online-Ticketing in Malaysia," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 2(6), pages 03-13, September.
  22. Abdul Kabeer Kazi & Muhammad Adeel Mannan, 2013. "Factors affecting adoption of mobile banking in Pakistan: Empirical Evidence," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 2(3), pages 54-61, July.
  23. Sands, Sean & Oppewal, Harmen & Beverland, Michael, 2015. "How in-store educational and entertaining events influence shopper satisfaction," Journal of Retailing and Consumer Services, Elsevier, vol. 23(C), pages 9-20.
  24. Marjolaine Bezançon & Denis Guiot & Emmanuelle Le Nagard, 2019. "Le rôle de la contagion physique négative dans l'achat d'un produit d'occasion vendu en ligne," Post-Print halshs-01957512, HAL.
  25. Sohn, Stefanie, 2024. "Consumer perceived risk of using autonomous retail technology," Journal of Business Research, Elsevier, vol. 171(C).
  26. Park, Eunil & Kwon, Sang Jib, 2017. "What motivations drive sustainable energy-saving behavior?: An examination in South Korea," Renewable and Sustainable Energy Reviews, Elsevier, vol. 79(C), pages 494-502.
  27. Martin Dijst & Sendy Farag & Tim Schwanen, 2008. "A Comparative Study of Attitude Theory and other Theoretical Models for Understanding Travel Behaviour," Environment and Planning A, , vol. 40(4), pages 831-847, April.
  28. Wirawan Dony Dahana & HeeJae Shin & Sotaro Katsumata, 2018. "Influence of individual characteristics on whether and how much consumers engage in showrooming behavior," Electronic Commerce Research, Springer, vol. 18(4), pages 665-692, December.
  29. Yu-Shan Chen & Stanley Y.B. Huang, 2017. "The effect of task-technology fit on purchase intention: The moderating role of perceived risks," Journal of Risk Research, Taylor & Francis Journals, vol. 20(11), pages 1418-1438, November.
  30. Elpida TENIDOU & Dimosthenis PAPPAS & Ioannis KAZANIDIS & Stavros VALSAMIDIS, 2016. "The Usage Of E-Commerce In The Area Of Evros, Greece," Scientific Bulletin - Economic Sciences, University of Pitesti, vol. 15(2), pages 3-19.
  31. Minkyung Choy & Gunno Park, 2016. "Sustaining Innovative Success: A Case Study on Consumer-Centric Innovation in the ICT Industry," Sustainability, MDPI, vol. 8(10), pages 1-13, September.
  32. Zablocki, Agnieszka & Makri, Katerina & Houston, Michael J., 2019. "Emotions Within Online Reviews and their Influence on Product Attitudes in Austria, USA and Thailand," Journal of Interactive Marketing, Elsevier, vol. 46(C), pages 20-39.
  33. Tran, Gina A. & Strutton, David, 2020. "Comparing email and SNS users: Investigating e-servicescape, customer reviews, trust, loyalty and E-WOM," Journal of Retailing and Consumer Services, Elsevier, vol. 53(C).
  34. Ibtissame Abaidi, 2014. "Etude de l’impact du prix sur la valeur globale perçue des journaux digitaux – Proposition d’une typologie des consommateurs," Working Papers 2014-73, Department of Research, Ipag Business School.
  35. Muhammad Fazal Ijaz & Jongtae Rhee, 2018. "Constituents and Consequences of Online-Shopping in Sustainable E-Business: An Experimental Study of Online-Shopping Malls," Sustainability, MDPI, vol. 10(10), pages 1-24, October.
  36. Sidra Abd-ul-wahid & Muhammad Ahmad & Huma Ijaz, 2024. "Impact of Perceived Benefits and Perceived Risks on Online Shopping Behaiour with Mediating Role of Purchase Intention," Bulletin of Business and Economics (BBE), Research Foundation for Humanity (RFH), vol. 13(1), pages 436-455.
  37. Zafer Akýn & Ý. Erdem Seçilmiþ, 2015. "Risk Behavior, Risk Perception and Online Shopping: An Experimental Approach," IPEK Working Papers 1507, Ipek University, Department of Economics, revised Sep 2015.
  38. Tebache, Djamal & Chetbani, Saida, 2022. "Duality between online and offline shopping in the age of Covid-19: what future for e-commerce in Algeria?," MPRA Paper 114989, University Library of Munich, Germany, revised 27 May 2022.
  39. Yang, Seungmi & Kwon, Youngsun, 2022. "Effects of mobile networks and Covid-19 on mobile shopping sales in South Korea," Telecommunications Policy, Elsevier, vol. 46(9).
  40. Xu, Xun & Jackson, Jonathan E., 2019. "Examining customer channel selection intention in the omni-channel retail environment," International Journal of Production Economics, Elsevier, vol. 208(C), pages 434-445.
  41. Urvashi Tandon & Ravi Kiran & Ash N. Sah, 2018. "The influence of website functionality, drivers and perceived risk on customer satisfaction in online shopping: an emerging economy case," Information Systems and e-Business Management, Springer, vol. 16(1), pages 57-91, February.
  42. Chunling Li & Nosherwan Khaliq & Leslie Chinove & Usama Khaliq & Judit Oláh, 2023. "Consumers’ Perception of Risk Facets Associated With Fintech Use: Evidence From Pakistan," SAGE Open, , vol. 13(4), pages 21582440231, October.
  43. Zhuang, Hejun & Popkowski Leszczyc, Peter T.L. & Lin, Yuanfang, 2018. "Why is Price Dispersion Higher Online than Offline? The Impact of Retailer Type and Shopping Risk on Price Dispersion," Journal of Retailing, Elsevier, vol. 94(2), pages 136-153.
  44. Xiaolin Lin & Mauricio Featherman & Stoney L. Brooks & Nick Hajli, 2019. "Exploring Gender Differences in Online Consumer Purchase Decision Making: An Online Product Presentation Perspective," Information Systems Frontiers, Springer, vol. 21(5), pages 1187-1201, October.
  45. Walsh, Gianfranco & Hennig-Thurau, Thorsten & Sassenberg, Kai & Bornemann, Daniel, 2010. "Does relationship quality matter in e-services? A comparison of online and offline retailing," Journal of Retailing and Consumer Services, Elsevier, vol. 17(2), pages 130-142.
  46. Fei-Fei Cheng & Tien-Yin Liu, Institute of Technology Management, National Chung Hsing University, Taiwan & Chin-Shan Wu, 2013. "Perceived Risks and Risk Reduction Strategies in Online Group-Buying," Diversity, Technology, and Innovation for Operational Competitiveness: Proceedings of the 2013 International Conference on Technology Innovation and Industrial Management,, ToKnowPress.
  47. Chong, Lee-Lee & Ong, Hway-Boon & Tan, Siow-Hooi, 2021. "Acceptability of mobile stock trading application: A study of young investors in Malaysia," Technology in Society, Elsevier, vol. 64(C).
  48. Adapa, Sujana & Fazal-e-Hasan, Syed Muhammad & Makam, Sathyaprakash Balaji & Azeem, Muhammad Masood & Mortimer, Gary, 2020. "Examining the antecedents and consequences of perceived shopping value through smart retail technology," Journal of Retailing and Consumer Services, Elsevier, vol. 52(C).
  49. Jhanghiz Syahrivar & Kenny Kusuma & Randy Azhary Pahlevi & Yuling Wei & Chairy Chairy & Genoveva Genoveva, 2023. "No longer look down: investigating second-hand clothing purchase in Indonesia," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 20(2), pages 319-339, June.
  50. Jordan Gašper & Leskovar Robert & Marič Miha, 2018. "Impact of Fear of Identity Theft and Perceived Risk on Online Purchase Intention," Organizacija, Sciendo, vol. 51(2), pages 146-155, May.
  51. Claudia BOBALCA, 2015. "The Loyal Customers’ Perception Regarding The Online Buying Process," CES Working Papers, Centre for European Studies, Alexandru Ioan Cuza University, vol. 7(2), pages 241-255, August.
  52. Herhausen, Dennis & Binder, Jochen & Schoegel, Marcus & Herrmann, Andreas, 2015. "Integrating Bricks with Clicks: Retailer-Level and Channel-Level Outcomes of Online–Offline Channel Integration," Journal of Retailing, Elsevier, vol. 91(2), pages 309-325.
  53. Noort, Guda Van & Kerkhof, Peter & Fennis, Bob M., 2008. "The persuasiveness of online safety cues: The impact of prevention focus compatibility of Web content on consumers’ risk perceptions, attitudes, and intentions," Journal of Interactive Marketing, Elsevier, vol. 22(4), pages 58-72.
  54. Girard, Tulay & Dion, Paul, 2010. "Validating the search, experience, and credence product classification framework," Journal of Business Research, Elsevier, vol. 63(9-10), pages 1079-1087, September.
  55. Vaggelis Saprikis & Giorgos Avlogiaris, 2023. "Modeling users’ acceptance of mobile social commerce: the case of ‘Instagram checkout’," Electronic Commerce Research, Springer, vol. 23(1), pages 511-540, March.
  56. Tebache Djamal & Chetbani Saida, 2022. "Duality between online and offline shopping in the age of Covid-19 What future for e-commerce in Algeria?," Post-Print hal-03723467, HAL.
  57. Lee, Yoojung & Kim, Hye-Young, 2019. "Consumer need for mobile app atmospherics and its relationships to shopper responses," Journal of Retailing and Consumer Services, Elsevier, vol. 51(C), pages 437-442.
  58. Farah Hanna Zawaideh, 2017. "Factors Affecting the Intention to Use e-Marketing: A case Study among Students in Jordan," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 7(1), pages 322-328, January.
  59. Patricea Elena BERTEA, 2015. "From Fearful To Trustful – How Perceived Risk Dimensions In E-Commerce Differentiate Between Consumers," Review of Economic and Business Studies, Alexandru Ioan Cuza University, Faculty of Economics and Business Administration, issue 15, pages 45-54, June.
  60. Tina M. Lowrey, 2008. "The Case for a Complexity Continuum," Working Papers 0051, College of Business, University of Texas at San Antonio.
  61. Kim, Jeeyeon & Kim, Mingyung & Choi, Jeonghye & Trivedi, Minakshi, 2019. "Offline social interactions and online shopping demand: Does the degree of social interactions matter?," Journal of Business Research, Elsevier, vol. 99(C), pages 373-381.
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  63. Figen Ersoy & Nuri Calik, 2016. "Consumer Innovativeness And Information Seeking Behavior As Opposed To Risk Perceptions On Purchases Of Hi-Tec," Proceedings of Economics and Finance Conferences 3205891, International Institute of Social and Economic Sciences.
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  108. Ndichu, Edna G. & Rittenburg, Terri L., 2021. "Consumers’ navigation of risk perceptions in the adoption of stigmatized products," Journal of Business Research, Elsevier, vol. 132(C), pages 340-353.
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  111. Kao, Karen C. & Rao Hill, Sally & Troshani, Indrit, 2021. "A cross-country comparison of online deal popularity effect," Journal of Retailing and Consumer Services, Elsevier, vol. 60(C).
  112. Yin Ma & Athapol Ruangkanjanases & Shih-Chih Chen, 2019. "Investigating the Impact of Critical Factors on Continuance Intention towards Cross-Border Shopping Websites," Sustainability, MDPI, vol. 11(21), pages 1-17, October.
  113. Jeng, Shih-Ping & Lo, Min-Fang, 2019. "Lowest price guarantees on airline websites: Perceived believability, perceived value, and purchase intentions," Journal of Air Transport Management, Elsevier, vol. 75(C), pages 85-91.
  114. Saqib, Zulkaif Ahmed & Rabnawaz, Ambar & Saqib, Khubaib Ahmad & Salma, Umme & Ahmed, Wasim & Hussain, Safdar & Jafar, Rana Muhammad Sohail & Zulqarnain, Muhammad, 2016. "Moderating Role of Consumer’s Demographics on the Relationship between Consumers’ Shopping Orientation and Behavior," MPRA Paper 70384, University Library of Munich, Germany.
  115. Yeonjoo Lee & Sunmee Choi & Joy M. Field, 2020. "Development and validation of the pick-up service quality scale of the buy-online-pick-up-in-store service," Operations Management Research, Springer, vol. 13(3), pages 218-232, December.
  116. Mohd Suki, Norazah & Mohd Suki, Norbayah, 2017. "Modeling the determinants of consumers' attitudes toward online group buying: Do risks and trusts matters?," Journal of Retailing and Consumer Services, Elsevier, vol. 36(C), pages 180-188.
  117. Riegger, Anne-Sophie & Klein, Jan F. & Merfeld, Katrin & Henkel, Sven, 2021. "Technology-enabled personalization in retail stores: Understanding drivers and barriers," Journal of Business Research, Elsevier, vol. 123(C), pages 140-155.
  118. Nahid Malazizi & Habib Alipour & Hossein Olya, 2018. "Risk Perceptions of Airbnb Hosts: Evidence from a Mediterranean Island," Sustainability, MDPI, vol. 10(5), pages 1-23, April.
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