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Content
March 2025, Volume 30, Issue 1
- 1-16 The role of sustainable financial behaviors, environmental influences, and personal factors in predicting timely mortgage payments: evidence from the great-recession
by Gloria L. Preece & D. Elizabeth Kiss & Maurice MacDonald - 1-16 The dynamics of financial retirement planning: financial attitude, health literacy, and the role of financial advisors with financial literacy as a moderator
by Wan Mashumi Wan Mustafa & Md Aminul Islam & Md. Sharif Hassan & Muhammad Asyraf Mohd Kassim - 1-16 Factors influencing the intention to use the Nigerian central bank digital currency (E-Naira) among Nigerian retailers
by Mahfooz Ahmed & Abulfathi Ibrahim Saleh Al-Hussaini & Adamu Abubakar Ibrahim
December 2024, Volume 29, Issue 4
- 1197-1206 Psychological needs and financial well-being: the role of consumer spending self-control
by Laureane du Plessis & Yolanda Jordaan & Liezl-Marié van der Westhuizen - 1207-1224 Millennials’ financial behaviour and financial well-being: the moderating role of future orientation
by Long She & Lan Ma & Saeed Pahlevan Sharif & Sitara Karim - 1225-1259 Video marketing for decentralized finance platforms’ services
by Nikolaos T. Giannakopoulos & Dimitrios P. Reklitis & Marina C. Terzi & Damianos P. Sakas & Nikos Kanellos - 1260-1278 The future of non-contact commerce: the role of voice payments
by Nhan-Thanh Thi Nguyen & Phuc-Thien Tran & Tri-Quan Dang & Luan-Thanh Nguyen - 1279-1290 The role of persuasion by significant others and engagement in bank-switching intention
by Øystein Bortne & Jone Bjornestad & Mads Nordmo Arnestad & Tore Tjora & Kolbjørn Kallesten Brønnick - 1291-1303 Investors’ acceptance and use of investment-based crowdfunding platforms: an integrated perspective
by Felix Friederich & Ramon Palau-Saumell & Jorge Matute & José Luis Sánchez-Torelló - 1304-1317 Examining unethical sales practices in retail banking: a hermeneutic analysis of employee perceptions in Brazil
by Roberta Gabriela Basílio & Mateus Canniatti Ponchio & Rafaela Almeida Cordeiro - 1318-1329 Determinants of risky buy-now-pay-later intentions and behaviors of Vietnamese students
by Hoang Phong Nguyen & Thi Bich Duyen Pham - 1330-1344 Investigating the effect of ESG on retail banks’ customer equity
by Matthew Yau Choi Chow & Shirie Pui Shan Ho - 1345-1364 Financial inclusion and sustainable development: A review and research agenda
by Nejla Ould Daoud Ellili - 1365-1376 Education loan repayment: a systematic literature review
by Rakshith Bhandary & Sandeep S. Shenoy & Ankitha Shetty & Adithya D. Shetty - 1377-1395 End-user perspectives on fintech services adoption in the Bangladesh insurance industry: the moderating role of trust
by Md. Sharif Hassan & Md. Aminul Islam & A. B. M. Abdullah & Hussen Nasir - 1396-1413 Mobile banking: a bibliometric analysis
by Kamlesh Kohli & Monika Kashyap & Mahendra Babu Kuruva & Sunil Tiwari - 1414-1431 Examining consumers’ m-wallet service brand choice decisions at the post-adoption stage: an empirical investigation
by Subhajit Bhattacharya & Sasadhar Bera - 1432-1444 Influence of consumption values on adoption of cashless society in emerging economies: the mediating effect of cashless readiness
by Md. Jahidul Islam & Shahedul Hasan & Ather Yeasir Fahim - 1445-1463 The transformative service performance of InsurTech companies: using PLS-SEM and IPMA approach for examining the purchase behavior of InsurTech customers
by Kajul Bharti & Richa Agarwal & Akshay Kumar Satsangi - 1464-1486 Islamic insurance: a review and research agenda
by Wang Tong & Muhammad Ali & Chin-Hong Puah & Choi-Meng Leong & Xiao Yuping - 1487-1502 Decoding the conundrum: exploring complex interlinkages between mobile wallet adoption inhibitors among unorganised retailers
by Ashwarya Kapoor & Rajiv Sindwani & Manisha Goel - 1503-1523 Cyberfraud, usage intention, and cybersecurity awareness among e-banking users in India: an integrated model approach
by Mohammed Afzal & Mohd. Shamim Ansari & Naseem Ahmad & Mohammad Shahid & Mohd. Shoeb - 1524-1541 Exploring the symmetric and asymmetric effects of mobile wallet service experience on brand loyalty in India: evidence from SEM and fsQCA
by Ashwarya Kapoor & Rajiv Sindwani & Manisha Goel - 1542-1558 Pay-per-click (PPC) advertising and continuous banking service intentions
by Sajad Rezaei & Muslim Amin & Halimin Herjanto - 1559-1571 Augmented reality and customer engagement in the context of e-banking
by Kaushik Mukerjee - 1572-1588 Consumers’ attitude toward biometric banking services: an empirical evaluation of determinants and outcomes
by Suhail Ahmad Bhat & Sheikh Basharul Islam & Mansoor Farooq Mir - 1589-1608 Do users' pro-environmental personal norms hold significance in electronic payment adoption context?
by Hassana Hilale & Abdellatif Chakor - 1609-1622 Impact of information technology on Indian banking sector
by Meenakshi Sharma & Akanksha Choubey - 1623-1634 Does enduring brand loyalty in mobile financial service platforms require strong commitment? A stimulus-organism-response (SOR) perspective
by Rajesh Kumar Saha & Md. Borak Ali - 1635-1652 Big data analytics and innovation in e-commerce: current insights and future directions
by Ayman Abdalmajeed Alsmadi & Ahmed Shuhaiber & Manaf Al-Okaily & Anwar Al-Gasaymeh & Najed Alrawashdeh - 1653-1653 Correction to: Customer acceptability towards AI-enabled digital banking: a PLS-SEM approach
by Swaraj S. Bharti & Kanika Prasad & Shwati Sudha & Vineeta Kumari - 1654-1654 Correction to: Experience in financial services: a bibliometric analysis and thematic content analysis
by Dhananjay Bapat & Devika Vashisht - 1655-1656 Correction to: Augmented reality and customer engagement in the context of e‑banking
by Kaushik Mukerjee - 1657-1657 Correction: Consumers’ Attitude towards Biometric Banking Services: An Empirical Evaluation of Determinants and Outcomes
by Suhail Ahmad Bhat & Sheikh Basharul Islam & Mansoor Farooq Khan
September 2024, Volume 29, Issue 3
- 1-15 Does consumer empowerment influence e-payment systems adoption? A digital consumer-centric perspective
by Saurabh Gupta & Sadananda Prusty - 655-682 Determinants of customer recovery in retail banking—lessons from a German banking case study
by Felix Hübner & Tim Alexander Herberger & Michel Charifzadeh - 683-698 Antecedents of robo-advisor use intention in private pension investments: an emerging market country example
by Berrin Arzu Eren - 699-728 Factors affecting user trust and intention in adopting chatbots: the moderating role of technology anxiety in insurtech
by Massilva Dekkal & Manon Arcand & Sandrine Prom Tep & Lova Rajaobelina & Line Ricard - 729-744 Examining personal financial advisors’ knowledge, client recommendations, and personal investments in private real estate and real estate investment trusts (REITs)
by Grant Alexander Wilson & Jason Jogia - 745-762 Mapping marine insurance: a bibliometric review: a taxonomical study using bibliometric visualization and systematic analysis
by Nejla Ellili & Haitham Nobanee & Ahmad Yuosef Alodat & Mehroz Nida Dilshad & Sabiha Nuzhat - 763-787 Effect of COVID-19 health threat on consumer’s perceived value towards mobile payments in India: a means-end model
by C. C. Sreelakshmi & Sangeetha K. Prathap - 788-807 Impact of financial behaviour on financial well-being: evidence among young adults in Malaysia
by Mohamad Fazli Sabri & Mervin Anthony & Siong Hook Law & Husniyah Abdul Rahim & Nik Ahmad Sufian Burhan & Muslimah Ithnin - 808-825 Designing and evaluating insurance customer loyalty programs for different customer groups based on their lifetime value
by Abolghasem Ebrahimi & Kazem Askarifar & Amin Nikbakht - 826-842 Adoption and perception of banking customers towards green mode of banking: a demonstration of structural equation modelling
by Shagun Tyagi & Ashulekha Gupta & Nabila Ansari - 843-854 Impact of financial literacy on savings behavior: the moderation role of risk aversion and financial confidence
by S. Ananda & Raghavendra Prasanna Kumar & Tamanna Dalwai - 855-872 Why can’t we help but love mobile banking chatbots? Perspective of stimulus-organism-response
by Nitin Upadhyay & Aakash Kamble - 888-903 Continuance intention to use smartphone-based payment services: the role of pre-adoption expectancies, usage experience, and conventional inhibitions
by Ashique Ali K. A. & Rameshkumar Subramanian - 904-921 Experience in financial services: a bibliometric analysis and thematic content analysis
by Dhananjay Bapat & Devika Vashisht - 922-935 The impact of COVID-19 on the banking sector’s efficiency and growth trajectory
by Haruna Babatunde Jaiyeoba & Nafiu Olaniyi Oladokun & Razali Haron & Mohammed Ahmed Suleman - 936-945 Trust-building mechanism for promoting mobile payments' continued use by small businesses in a developing country: tackling the perceived risk issue
by Sahid Susilo Nugroho & Widya Paramita - 946-963 Fear of COVID-19 disease and QR-based mobile payment adoption: a protection motivation perspective
by Muhammad Iskandar Hamzah - 964-978 Understanding young consumers’ attitude formation for new-age fintech credit products: an SOR framework perspective
by Chandan Kumar Behera & Ritika Dadra - 979-1001 Financial planning behaviour: a systematic literature review and new theory development
by Kingsley Hung Khai Yeo & Weng Marc Lim & Kwang-Jing Yii - 1002-1016 Relationship between financial innovations and the performance of commercial banks
by Abdul Ghafoor Awan & Janoobia Parveen - 1017-1036 Understanding intention to adopt telematics-based automobile insurance in an emerging economy: a mixed-method approach
by Vikas Chauhan & Rohit Joshi & Vipin Choudhary - 1037-1061 The antecedents of customers’ attitude and behavioral intention of using e-banking: the moderating roles of social influence and customers’ traits
by Ying-Kai Liao & Hong-Loc Thi Nguyen (Rush) & Tuan Cong Dao & Phuong-Thy Thi Nguyen & Hum Sophea - 1062-1076 Technology acceptance model and customer engagement: mediating role of customer satisfaction
by Raghavendra Prasanna Kumar & Arindam Banerjee & Zahran Al-Salti & S. Ananda - 1077-1098 An integrated framework for understanding information disclosure behaviour in mobile payment services
by Sk Abu Khalek & Chandan Kumar Behera & Tamal Samanta - 1099-1114 The impact of reward system on talented employees’ performance in Vietnamese commercial banks: mediating role of job satisfaction
by Hung Manh Pham & Tra Thi Huong Le & Linh Hoai Dang & Linh Thuy Nguyen - 1115-1134 Reviews and directions of FinTech research: bibliometric–content analysis approach
by Avani Raval & Rajesh Desai - 1135-1153 Advertising value and privacy concerns in mobile advertising: the case of SMS advertising in banking
by Hui Shan Lom & Ai Chin Thoo & Weng Marc Lim & Kian Yeik Koay - 1154-1174 The impact of personality traits, barriers and gamification on Gen X continuance intention for mobile credit bill payment apps
by Arghya Ray & Muskan Jain & Lan Ma & Khalid Hussain Alhamzi & Ananya Ray & Long She - 1175-1193 Asymmetric and symmetric approaches to the extension of UTAUT2 in the M-payment adoption of Pakistani apps
by Waseem Anwar & Amir Zaib Abbasi & Mousa Albashrawi & Ghazanfar Ali Abbasi & Umm-e-Habiba - 1194-1194 Correction to: How mutual fund investors’objective and subjective knowledge impacts their information search and processing behaviour
by Sanjay Kumar Mishra & Manoj Kumar - 1195-1195 Correction to: A comprehensive model of information search and processing behaviour of mutual fund investors
by Sanjay Kumar Mishra & Manoj Kumar
June 2024, Volume 29, Issue 2
- 203-213 Consumer complaining behavior in banking: the influence of brand image on brand forgiveness and negative word-of-mouth
by Petek Tosun & Merve Yanar Gürce - 214-228 Consumers' foresight for the digital Turkish lira: an empirical study
by İbrahim Aydın & Zübeyir Çelik & Kaan Yiğenoğlu & Ayhan Cesur - 229-241 Herding the influencers for investment decisions: millennials bust the gender stereotype
by Poornima Gupta & Preeti Goyal - 242-256 The differential impact of cognitive style on the relationship between financial education and financial literacy
by Hooman Estelami & Nicole N. Estelami - 257-275 An integrated framework for mobile payment in Pakistan: drivers, barriers, and facilitators of usage behavior
by Muhammad Ali & Syed Ali Raza & Faiza Hakim & Chin-Hong Puah & Lee Yen Chaw - 276-291 What drives the investment intentions of emerging economy millennials? Examining the effect of financial advertisement with the PLS-SEM
by Pallavi Dogra & Arun Kaushal & Prateek Kalia - 292-305 The role of artificial intelligence in consumers’ brand preference for retail banks in Hong Kong
by Shirie Pui Shan Ho & Matthew Yau Choi Chow - 306-317 Do corporate social responsibility and corporate image influence performance of the financial sector?
by Collins Kankam-Kwarteng & George Nana Agyekum Donkor & Francis Osei & Ofosu Amofah - 318-340 Understanding e-satisfaction, continuance intention, and e-loyalty toward mobile payment application during COVID-19: an investigation using the electronic technology continuance model
by Md. Al Amin & Abureza M. Muzareba & Imtiaz Uddin Chowdhury & Mubina Khondkar - 341-353 Efficiency of Indian banks in fostering financial inclusion: an emerging economy perspective
by Nidhi Agarwala & Sudarshan Maity & Tarak Nath Sahu - 354-363 Influence of fear on purchase of health insurance
by Dipti Saraf & Narayan Baser - 364-376 Consumer resistance to internet banking services: implications for the innovation resistance theory
by Faten Baklouti & Fayçal Boukamcha - 377-391 Religiosity and depositor funds: evidence from Islamic banks in Indonesia
by Ibrahim Fatwa Wijaya & Catur Sugiarto & Nieldya Nofandrilla & Amru Sukmajati - 392-405 Creating customer value through omnichannel service delivery: a study of the French insurance market
by Ilaria Dalla Pozza - 406-422 The effect of customer engagement on customer loyalty: indication from the insurance industry in Jordan
by Raed Ibrahim Mohamad Ibrahim & Pelin Bayram - 423-439 Educational level as a modified variable to the relationship between microfinance services marketing and attracting customers’ attention in Egyptian banks
by Einas Elabbasy & Ahd Bakr - 440-458 Understanding family takaful purchase behaviour: the roles of religious obligation and gender
by Daniel K. Maduku & Steven Mbeya - 459-473 Quest for financial inclusion via digital financial services (Fintech) during COVID-19 pandemic: case study of women in Indonesia
by Budi Setiawan & Thich Dai Phan & Jennifer Medina & Martijn Wieriks & Robert Jeyakumar Nathan & Maria Fekete-Farkas - 474-487 Exploring financial well-being of working professionals in the Indian context
by Shikha Bhatia & Sonali Singh - 488-507 Factors influencing the adoption of cashless transactions during COVID-19: an extension of enhanced UTAUT with pandemic precautionary measures
by L. Vimal Raj & S. Amilan & K. Aparna & Karthick Swaminathan - 508-522 Financial intermediation in banks and the key role of intellectual capital: new analysis from an emerging market
by Thich Nguyen & Chi Huu Lu - 523-535 Consumer perceived corporate social responsibility and electronic word of mouth in social media: mediating role of consumer–company identification and moderating role of user-generated content
by Rajesh Sharma - 536-552 Determinants of continuous intention to use FinTech services: the moderating role of COVID-19
by Kanishka Gupta & Abdul Wajid & Dolly Gaur - 553-567 A model explaining perceived investment value and switching intentions toward FinTech: the case of crowdlending
by Youssef Riahi & Karim Garrouch - 568-581 From bank to P2P lending: switching intention of SME’s: evidence from Indonesia
by Hasan Al-Banna & Izra Berakon - 582-589 Financial literacy and naming a “trusted contact” for U.S. brokerage accounts
by Matthew Sommer & HanNa Lim - 590-606 Financial institutions digital transformation: the stages of the journey and business metrics to follow
by Aristides Papathomas & George Konteos - 607-624 Customer relationship management practices and organisational performance of commercial banks in Ghana: a mediation analysis
by Eric Gonu & Johnson Okeniyi & Gloria Kakrabah-Quarshie Agyapong - 625-635 Psychological capabilities for salespeople’s sustainable work performance in financial services sector
by Soo Yeong Ewe & Helen Hui Ping Ho - 636-652 A systematic review on social currency: a one-decade perspective
by Bruno Nogueira Silva & Wesley Vieira Silva & Alvaro Fabiano Pereira Macêdo & Natallya Almeida Levino & Luciano Luiz Dalazen & Fabíola Kaczam & Claudimar Pereira Veiga - 653-653 Correction: High-performance human resource practices in Indian banks: an examination from the institutional perspective
by Ashutosh Muduli & Sunita Verma & Archana Choudhary & Upasana Singh
March 2024, Volume 29, Issue 1
- 1-16 Marketing financial services in Africa: exploring the heterogeneous middle-class consumer across nine countries
by Tendai Chikweche & James Lappeman & Paul Egan - 17-32 Exploring the barriers to accessing personal financial planning advice
by John Moss & Karen Rowlingson & Andrew Lymer - 33-44 An empirical study to explore the influence of the COVID-19 crisis on consumers' behaviour towards cashless payment in Malaysia
by Ming-Pey Lu & Zunarni Kosim - 45-66 Propensity towards Islamic banking among non-users: a mixed-methods analysis
by Hind Lebdaoui & Youssef Chetioui & Tahar Harkat - 67-78 Predictors of Islamic banking adoption among Muslim customers in Nigeria
by Precious Chikezie Ezeh - 79-96 Examining the dynamics leading towards credit card usage attitude: an empirical investigation using importance performance map analysis
by Bikramjit Rishi & Dilip Kumar Mallick & Atul Shiva - 97-105 How heuristics in judgement influence the securities investment decision process
by Marcel Piotrowski & Christian Bünnings - 106-121 QR code m-payment from a customer experience perspective
by Berrin Arzu Eren - 122-137 Impact of financial literacy on financial well-being: a mediational role of financial self-efficacy
by Umer Mushtaq Lone & Suhail Ahmad Bhat - 138-153 Relationship quality and customer loyalty in the Tanzanian microfinance sector
by Amani Gration Tegambwage & Pendo Shukrani Kasoga - 154-170 The effects of similarity of values, religious values, and empathy on bank commitment to CSR and customers’ internal and behavioral responses: evidence from Guilan Province in Iran
by Maryam Zidehsaraei & Reza Esmaeilpour & Mohsen Akbari - 171-185 Does information seeking moderate the relationship between financial loan inclusion and Fintech P2P lending?
by Rayenda Khresna Brahmana & Maria Kontesa & Josephine Tan-Hwang Yau - 186-198 High-performance human resource practices in Indian banks: an examination from the institutional perspective
by Ashutosh Muduli & Sunita Verma & Archana Choudhary & Upasana Singh - 199-199 Correction to: The effect of attitude and religiosity on tax compliant intention moderated by the utilization of e-Filing
by Kadarisman Hidayat & Mekar Satria Utama & Umar Nimran & Arik Prasetya - 200-200 Correction to: Sustainable financial services: reflection and future perspectives
by Jasman Tuyon & Okey Peter Onyia & Aidi Ahmi & Chia-Hsing Huang - 201-201 Correction to: Is there any association between FinTech and sustainability? Evidence from bibliometric review and content analysis
by Nejla Ould Daoud Ellili
December 2023, Volume 28, Issue 4
- 627-630 Disruptions, innovations and transformations in the global financial services market: the impacts of emerging cybersecurity, geopolitical and sustainability risks
by Okey Peter Onyia & Jasman Tuyon - 631-648 Bibliometric analysis and visualization of green, sustainable, and environmental insurance research
by Haitham Nobanee & Fayrouz Aksam Elsaied & Nouf Alhammadi & Noora Wazir - 649-663 Mobile commerce applications service quality in enhancing customer loyalty intention: mediating role of customer satisfaction
by Nurul Fazleen Mohd Zariman & Norshima Humaidi & Muhammad Hafiz Abd Rashid - 664-690 Sustainable financial services: reflection and future perspectives
by Jasman Tuyon & Okey Peter Onyia & Aidi Ahmi & Chia-Hsing Huang - 691-704 Negative emotions and consumer behavioural intention to adopt emerging e-banking technology
by Masoome Abikari & Peter Öhman & Darush Yazdanfar - 705-711 Reconsideration of behavioral biases in financial markets: comparison of the S&P500 index and TEPIX index of Tehran Stock Exchange
by Saeid Tajdini & Ali Taiebnia & Mohsen Mehrara - 712-723 The effect of attitude and religiosity on tax compliant intention moderated by the utilization of e-Filing
by Kadarisman Hidayat & Mekar Satria Utama & Umar Nimran & Arik Prasetya - 724-747 Navigating the complexities of financial services marketing through a bibliometric analysis of the Journal of Financial Services Marketing (2009–2022)
by Ratikant Bhaskar & Okey Peter Onyia & Dharen Kumar Pandey & S. Ananda - 748-762 Is there any association between FinTech and sustainability? Evidence from bibliometric review and content analysis
by Nejla Ould Daoud Ellili - 763-778 What factors influence the usage of mobile banking among digital natives?
by Tengku Ikmal Hakimi & Johanna Abdullah Jaafar & Nor Azah Abdul Aziz - 779-793 Customer acceptability towards AI-enabled digital banking: a PLS-SEM approach
by Swaraj S. Bharti & Kanika Prasad & Shwati Sudha & Vineeta Kumari - 794-806 Adoption of incentive-based insurance applications: the perspective of psychological ownership
by Antti Talonen & Lasse Koskinen & Raimo Voutilainen & Harri Talonen - 807-821 Why do people continue using mobile wallets? An empirical analysis amid COVID-19 pandemic
by Ajimon George & Prajod Sunny - 822-834 Gender-based conversational interface preferences in live chat systems for financial services
by Muhanad Shakir Manshad & Daniel C. Brannon - 835-852 Utilization of artificial intelligence in the banking sector: a systematic literature review
by Omar H. Fares & Irfan Butt & Seung Hwan Mark Lee
September 2023, Volume 28, Issue 3
- 411-447 The transformative potential of banking service domains with the emergence of FinTechs
by Payam Hanafizadeh & Mojdeh Gerami Amin - 448-465 Moderating and mediating effect of perceived experience on merchant's behavioral intention to use mobile payments services
by Neena Sinha & Nidhi Singh - 466-487 Linking psychological needs, perceived financial well-being and loyalty: the role of commercial banks
by Dung Phuong Hoang & Thi Hong Hai Nguyen & Nham Linh Vuong & Dat Luong - 488-501 Impact of E-service quality on customer satisfaction: a study of internet banking for general and maritime services in Nigeria
by Ogheneochuko Salome Ighomereho & Taofeek Sola Afolabi & Adeniyi Olufemi Oluwakoya - 502-525 Designing for loyalty programme effectiveness in the financial services industry
by Sonja Fourie & Michael Goldman & Michael McCall - 526-543 Consumers’ changing financial behavior during the COVID-19 lockdown: the case of Internet banking use in Greece
by Alexandros P. Bechlioulis & Dimitrios Karamanis - 544-557 The interaction effects of adhocracy culture, work experience on information acquisition and job performance of bank salespeople
by Muhammad Iskandar Hamzah & Abdul Kadir Othman & Amily Fikry & Mohd Zulkifli Abdullah - 558-569 The potential of crowdfunding to promote business in the context of an emerging economy
by Alet C. Erasmus & Geoffrey Tocknell & Flip Schutte - 570-584 A mediation analysis of perceived service quality, customer satisfaction and customer engagement in the banking sector
by S. Ananda & Raghavendra Prasanna Kumar & Dharmendra Singh - 585-598 Exploring the role of commitment in potential absorptive capacity and its impact on new financial product knowledge: a social media banking perspective
by Ree Chan Ho & Muslim Amin - 599-614 Evaluating the relationship between entrepreneurial marketing, competitive advantage, and Islamic banks performance
by Edi Suandi & Herri & Yulihasri & Syafrizal - 615-625 Are SMEs relationship seekers or price watchers? Target marketing implications for banks
by Manpreet Kaur & Kanwaljeet Singh & Sarita Arora
June 2023, Volume 28, Issue 2
- 209-221 Physical proximity as pleasure or pain? A critical review of employee–customer proximity in sales and services settings
by Tobias Otterbring - 222-235 Modeling of factors affecting investment behavior during the pandemic: a grey-DEMATEL approach
by Ritika & Himanshu & Nawal Kishor - 236-254 An integrated model predicting customers’ continuance behavioral intention and recommendations of users: a study on mobile payment in emerging markets
by Shalini Srivastava & Nidhi Singh - 255-269 Enhancing customer satisfaction and experience in financial services: a survey of recent research in financial services journals
by Gamini Gunawardane - 270-284 Customer acceptance toward Islamic personal financing in Pakistan
by Muhammad Ali & Syed Ali Raza & Chin-Hong Puah & Muhammad Shujaat Mubarik - 285-305 The role of customer personality in premium banking services
by Shirie Pui Shan Ho & Amy Wong - 306-320 Building loyalty in Islamic banking relationship: a multiple mediation approach empirically in Indonesia
by Rizaldi Yusfiarto & Septy Setia Nugraha & Galuh Tri Pambekti & Annes Nisrina Khoirunnisa - 321-336 Management of litigation risk by Indian MSMEs
by Hemant Kushwaha & Sanjay Kumar Mishra & Manoj Kumar - 337-357 Trust and digital privacy: willingness to disclose personal information to banking chatbot services
by James Lappeman & Siddeeqah Marlie & Tamryn Johnson & Sloane Poggenpoel - 358-377 Mediating effect of risk management practices in Iraqi private banks financial performance
by Najat Shakir Mahmood & Elsadig Musa Ahmed - 378-395 Customers’ satisfaction with fintech services: evidence from Brazil
by Emerson Wagner Mainardes & Priscilla Maria Ferreira Costa & Silvania Neris Nossa - 396-409 The relationship between business and bank: the role of perceived injustice in complaint behaviour
by Mark Ojeme & Ogechi Adeola
March 2023, Volume 28, Issue 1
- 1-14 Investor’s perceptions on artificial intelligence (AI) technology adoption in investment services in India
by Rishi Manrai & Kriti Priya Gupta - 15-29 Banking sector reforms and customer switching intentions: evidence from the Ghanaian banking industry
by Bright Senanu & Bedman Narteh - 30-42 Determining mobile money service customer satisfaction and continuance usage through service quality
by Kojo Kakra Twum & John Paul Basewe Kosiba & Robert Ebo Hinson & Antoinette Yaa Benewaa Gabrah & Ebenezer Nyarko Assabil - 43-57 Adoption of payments banks: a grounded theory approach
by Rahul Pramani & S. Veena Iyer - 58-73 Factors influencing customer preference of cardless technology over the card for cash withdrawals: an extended technology acceptance model
by Bindu K. Nambiar & Kartikeya Bolar - 74-98 Understanding customers’ usage behavior towards online banking services: an integrated risk–benefit framework
by Simarpreet Kaur & Sangeeta Arora - 99-116 Comprehending the intention to use branchless banking by rural people during the corona pandemic: evidence from Bangladesh
by Mohammad Ali Ashraf - 117-127 Who uses mobile money, and what factors affect its adoption process? Evidence from smallholder households in Cote d’Ivoire
by Gbêtondji Melaine Armel Nonvide & Alastaire Sèna Alinsato - 128-145 Consumer, bank, and stock market reaction to CFPB’s complaint data disclosure
by Abhi Bhattacharya - 146-177 Practitioners’ perspectives on the marketing strategies in Indian banking sector: a framework for strategy formulation
by Archita Pal Choudhury & Amit Kundu & Dev Narayan Sarkar & Arabinda Bhattacharya - 178-188 The effect of cashless payments on the internet and mobile banking
by Hway-Boon Ong & Lee-Lee Chong - 189-207 Unraveling the link between status quo satisfaction and the rejection of digital-only banks
by Jacques Nel & Christo Boshoff
December 2022, Volume 27, Issue 4
- 279-290 Discerning the antecedents determining empowerment of life insurance agents: an empirical examination
by Ramesh Darbha & Abhilash Ponnam & Rik Paul & S. Sreejesh - 291-305 Exploiting context-dependent preferences to protect borrowers
by Linda Dezső & Barna Bakó & Gábor Neszveda - 306-307 Correction to: Exploiting context-dependent preferences to protect borrowers
by Linda Dezső & Barna Bakó & Gábor Neszveda - 308-321 A partial least squares approach to digital finance adoption
by Niyati Jain & T. V. Raman - 322-334 Which factors support trust in the recommendation process of pension products? Trust and pension products
by Philip Maximilian Linhart & Olaf Stotz - 335-345 Identifying potential millennial customers for financial institutions using SVM
by Swati Anand & Kushendra Mishra - 346-359 The mediating role of happiness on the effect of locomotion and effort on salesperson’s performance and cross-selling: the case of financial insurance
by Valter Afonso Vieira - 360-371 Two sides of the same coin: The simultaneous effects of spending and saving needs on budget estimation
by Min Jung Kim - 372-386 Mediating role of trust in the impact of perceived empathy and customer orientation on intention to continue relationship in Indian banks
by Rajeev Kumra & Praveen Kumar Sharma
September 2022, Volume 27, Issue 3
- 167-176 Effects of risk tolerance, financial literacy, and financial status on retirement planning
by Heejung Park & William Martin - 177-189 Exploring usage of mobile banking apps in the UAE: a categorical regression analysis
by Sudipa Majumdar & Vijay Pujari - 190-205 The influence of marketing communications strategy on consumer purchasing behaviour in the financial services industry in an emerging economy
by Kobby Mensah & Fortune Edem Amenuvor - 206-220 A comparison of conventional versus Islamic banking customers attitudes and judgment
by Laila Refiana Said & Kanwal Bilal & Shahab Aziz & Ambreen Gul & Malik Shahzad Shabbir & Aysha Zamir & Hummera Abro - 221-231 The truth will set you free: the perception of South African financial advisors regarding clients' truthfulness when sharing information
by Liezel Alsemgeest - 232-249 Examining emotions linked to live chat services: The role of e-service quality and impact on word of mouth
by Lova Rajaobelina & Isabelle Brun & Nour Kilani & Line Ricard - 250-263 Organizational ambidexterity and financial performance in the banking industry: evidence from a developing economy
by Martin Owusu Ansah & Nicholas Addai-Boamah & Abeeku Bylon Bamfo & Lucy Afeafa Ry-Kottoh - 264-275 Classification of m-payment users’ behavior using machine learning models
by Faheem Aslam & Tahir Mumtaz Awan & Tayyba Fatima - 276-276 Correction to: Impact of anti-discrimination laws on credit scoring
by Galina Andreeva & Jake Ansell & Jonathan Crook - 277-277 RETRACTED ARTICLE: The influence of intensive distribution and sales promotion towards corporate image, customer-based brand equity, repurchase intention and word of mouth using generalized structured component analysis
by Ande Langga
June 2022, Volume 27, Issue 2
- 65-80 Antecedents of brand loyalty in South African retail banking
by Mokgadi Cleopatra Taoana & Emmanuel Silva Quaye & Russell Abratt - 81-95 Customer readiness to co-production of mobile banking services: a customer-only co-production perspective
by Andrews A. Yalley - 96-110 Modeling the key factors influencing the adoption of mobile financial services: an interpretive structural modeling approach
by Shelly Gupta & Sanjay Dhingra - 111-135 Measuring price fairness and its impact on consumers’ trust and switching intentions in microfinance institutions
by Nathan Chubaka Mushagalusa & Eddy Balemba Kanyurhi & Deogratias Bugandwa Mungu Akonkwa & Patrick Murhula Cubaka - 136-146 Addressing Financial Inclusion Challenges in Rural Areas from the Financial Services Marketing Employee Emotional Labor Dimension: Evidence from Nigeria
by Benedict Ogbemudia Imhanrenialena & Ozioma Happiness Obi-Anike & Chikodili Nkiruka Okafor & Ruby Nneka Ike & Chinedu Obiora-Okafo - 147-163 HARI: Characteristics of a new defined lifestyle (DL) retirement planning product
by Rama Malladi - 164-165 Correction to: Brand credibility and customer‑based brand equity: a service recovery perspective
by Azzam Rifi & Rania B. Mostafa
March 2022, Volume 27, Issue 1
- 1-16 Brand credibility and customer-based brand equity: a service recovery perspective
by Azzam Rifi & Rania B. Mostafa - 17-26 Psychological and demographic factors influencing responsible credit card debt payment
by Asli Elif Aydin - 27-40 Adoption of electronic banking services in India: an extension of UTAUT2 model
by Vikas Chauhan & Rambalak Yadav & Vipin Choudhary - 41-51 Factors affecting investors’ intention to purchase gold and silver bullion: evidence from Malaysia
by Joel Verghese & Phaik Nie Chin - 52-64 Aligning employees’ work engagement and behavioral performance with internal branding: the missing link of employees’ perceived brand authenticity
by Abdullah J. Sultan
December 2021, Volume 26, Issue 4
- 203-204 New trends in financial service delivery and corporate/individual customers′ financial adjustments consequent upon the COVID-19 global pandemic
by Okey Peter Onyia - 205-214 Implications of the COVID-19 pandemic on market orientation in retail banking
by Hannele Haapio & Joel Mero & Heikki Karjaluoto & Aijaz A. Shaikh - 215-225 Assessing the effectiveness of Covid-19 financial product innovations in supporting financially distressed firms and households in the UAE
by Florian Gerth & Vikash Ramiah & Elissar Toufaily & Glenn Muschert - 226-236 The role of financial literacy in describing the use of professional financial advisors before and during the COVID-19 pandemic
by Abed Rabbani & Wookjae Heo & John E. Grable - 237-258 Fast, furious and focused approach to Covid-19 response: an examination of the financial and business resilience of the UAE logistics industry
by Balan Sundarakani & Okey Peter Onyia