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Coping with the risk of internet connectivity in hotels: Perspectives from American consumers traveling internationally

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  • DeFranco, Agnes
  • Morosan, Cristian

Abstract

A reliable and secure Internet connection may represent the only viable solution for international travelers to complete communication tasks in hotels (e.g., talking with loved ones at home, engaging in work-related activities, accessing restricted resources). Yet, the current cyber-environment accessible by connecting a mobile device to the Internet is characterized by a certain degree of risk, to which consumers generally respond via coping mechanisms. Based on data from a sample of 1017 American consumers who traveled internationally, this study validated a conceptual model that explains consumers' intentions to cope with the risk of connecting their mobile devices to hotel networks in order to access the Internet. The study recognizes consumers’ risk-benefit calculative mechanisms that influence coping intentions, and the roles of knowledge, habit, and convenience orientation in influencing the benefit-risk dyad.

Suggested Citation

  • DeFranco, Agnes & Morosan, Cristian, 2017. "Coping with the risk of internet connectivity in hotels: Perspectives from American consumers traveling internationally," Tourism Management, Elsevier, vol. 61(C), pages 380-393.
    • Handle: RePEc:eee:touman:v:61:y:2017:i:c:p:380-393
    DOI: 10.1016/j.tourman.2017.02.022
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    2. Rafał Nagaj & Brigita Žuromskaitė, 2020. "Security Measures as a Factor in the Competitiveness of Accommodation Facilities," JRFM, MDPI, vol. 13(5), pages 1-16, May.
    3. Wang, Jie & Liu-Lastres, Bingjie & Ritchie, Brent W. & Mills, Deborah J., 2019. "Travellers' self-protections against health risks: An application of the full Protection Motivation Theory," Annals of Tourism Research, Elsevier, vol. 78(C), pages 1-1.
    4. Hameed, Irfan & Akram, Umair & Khan, Yamna & Khan, Naveed R. & Hameed, Imran, 2024. "Exploring consumer mobile payment innovations: An investigation into the relationship between coping theory factors, individual motivations, social influence and word of mouth," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
    5. Bo-Hyun Seong & Chang-Yu Hong, 2021. "Does Risk Awareness of COVID-19 Affect Visits to National Parks? Analyzing the Tourist Decision-Making Process Using the Theory of Planned Behavior," IJERPH, MDPI, vol. 18(10), pages 1-14, May.
    6. Olya, Hossein G.T. & Al-ansi, Amr, 2018. "Risk assessment of halal products and services: Implication for tourism industry," Tourism Management, Elsevier, vol. 65(C), pages 279-291.
    7. Hui Zhang & Min Zhuang & Yihan Cao & Jingxian Pan & Xiaowan Zhang & Jie Zhang & Honglei Zhang, 2021. "Social Distancing in Tourism Destination Management during the COVID-19 Pandemic in China: A Moderated Mediation Model," IJERPH, MDPI, vol. 18(21), pages 1-16, October.

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