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Content
2017, Volume 38, Issue C
- 96-107 An asymmetrical approach to understanding configurations of customer loyalty in the airline industry
by Prentice, Catherine & Correia Loureiro, Sandra Maria
- 108-117 “Make me feel special†: Are hierarchical loyalty programs a panacea for all brands? The role of brand concept
by Mimouni Chaabane, Aida & Pez, Virginie
- 118-125 A comparison of online and offline gender and goal directed shopping online
by Davis, Robert & Smith, Sandra D. & Lang, Bodo U.
- 126-136 An empirical analysis of demand variations and markdown policies for fashion retailers
by Namin, Aidin & Ratchford, Brian T. & Soysal, Gonca P.
- 137-146 Mobile phones and the practice of shopping: A study of how young adults use smartphones to shop
by Fuentes, Christian & Svingstedt, Anette
- 147-156 Examining the role of store design on consumers’ cross-sectional perceptions of retail brand loyalty
by Murray, John & Elms, Jonathan & Teller, Christoph
- 157-165 Consumer behavior and purchase intention for organic food: A review and research agenda
by Rana, Jyoti & Paul, Justin
- 166-176 Consumer showrooming: Value co-destruction
by Daunt, Kate L. & Harris, Lloyd C.
- 177-185 Consumer emotions: Determinants and outcomes in a shopping mall
by Das, Gopal & Varshneya, Geetika
- 186-193 The depicted service employee in marketing communications: An empirical assessment of the impact of facial happiness
by Söderlund, Magnus & Sagfossen, Sofie
- 194-203 An integrated retailer image and brand equity framework: Re-examining, extending, and restructuring retailer brand equity
by Anselmsson, Johan & Burt, Steve & Tunca, Burak
- 204-209 How organizational identification among retail employees is affected by advertising
by Rosengren, Sara & Bondesson, Niklas
- 210-222 Does brand orientation contribute to retailers’ success? An empirical study in the South African market
by Schmidt, Holger J. & Mason, Roger & Steenkamp, Pieter & Mugobo, Virimai
2017, Volume 37, Issue C
- 1-7 Generic drugs in times of economic crisis: Are there changes in consumer purchase intention?
by Lins Ferreira, Vinicius & Pereira da Veiga, Cássia Rita & Kudlawicz-Franco, Claudineia & Scalercio, Priscila & Ramires, Yohanna & Pontarolo, Roberto & Carvalho, Denise Maria W. & da Veiga, Claudimar Pereira
- 8-22 Understanding the intention to use mobile shopping applications and its influence on price sensitivity
by Natarajan, Thamaraiselvan & Balasubramanian, Senthil Arasu & Kasilingam, Dharun Lingam
- 23-30 Effect of service recovery on customers’ perceived justice, satisfaction, and word-of-mouth intentions on online shopping websites
by Jung, Na Young & Seock, Yoo-Kyoung
- 31-32 A commentary on “conceptualising and measuring consumer-based brand–retailer–channel equity†: A review and response
by Londoño, Juan Carlos & Elms, Jonathan & Davies, Keri
- 33-42 Individual differences in consumer information search for services: A multiple mediation study
by Utkarsh,
- 43-55 Examining the relationships between online store atmospheric color, flow experience and consumer behavior
by Aboubaker Ettis, Saïd
- 56-66 Consumers’ cognitive response to website change
by Ainsworth, Jeremy & Ballantine, Paul W.
- 67-77 Identity (Re)construction through sharing: A study of mother and teenage daughter dyads in France and Japan
by Gentina, Elodie & Hogg, Margaret K. & Sakashita, Mototaka
- 78-88 Customers' relationship with their grocery store: Direct and moderating effects from store format and loyalty programs
by Filipe, Sandra & Marques, Susana Henriques & Salgueiro, Maria de Fátima
- 89-100 The effects of distributive, procedural, and interactional justice on customer retention: An empirical investigation in the mobile telecom industry in Tunisia
by Bahri-Ammari, Nedra & Bilgihan, Anil
- 101-108 Generational and family structural differences in male attitudes and orientations towards shopping
by Funches, Venessa & Yarber-Allen, Annice & Johnson, Kimberly
- 109-118 Mitigating customers’ negative responses to physical presence reduction
by Tojib, Dewi & Khajehzadeh, Saman
- 119-131 Examining the effect of flow experience on online purchase: A novel approach to the flow theory based on hedonic and utilitarian value
by Ozkara, Behcet Yalin & Ozmen, Mujdat & Kim, Jong Woo
- 132-138 The effect of digital design in retail banking on customers’ commitment and loyalty: The mediating role of positive affect
by Reydet, Sabine & Carsana, Laurence
- 139-145 Investigating the direct and indirect effects of corporate hypocrisy and perceived corporate reputation on consumers’ attitudes toward the company
by Arli, Denni & Grace, Anthony & Palmer, Janet & Pham, Cuong
- 146-158 Sensory expectations generated by colours of red wine labels
by Lick, Erhard & König, Bettina & Kpossa, Monyédodo Régis & Buller, Violetta
- 159-167 From perceptions to propositions: Profiling customer value across retail contexts
by Rintamäki, Timo & Kirves, Kaisa
- 168-176 Employee display of burnout in the service encounter and its impact on customer satisfaction
by Söderlund, Magnus
- 177-181 Refugee influx: Repercussions and research agenda for service scholars
by Finsterwalder, Jörg
- 182-194 Fundamental patterns of in-store shopper behavior
by Sorensen, Herb & Bogomolova, Svetlana & Anderson, Katherine & Trinh, Giang & Sharp, Anne & Kennedy, Rachel & Page, Bill & Wright, Malcolm
- 195-203 Verticality in product labels and shelves as a metaphorical cue to quality
by Machiels, Casparus J.A. & Orth, Ulrich R.
2017, Volume 36, Issue C
- 1-7 Understanding determinants and barriers of mobile shopping adoption using behavioral reasoning theory
by Gupta, Anil & Arora, Neelika
- 8-20 Extending the Theory of Planned Behavior to examine the role of anticipated negative emotions on channel intention: The case of an embarrassing product
by Londono, Juan Carlos & Davies, Keri & Elms, Jonathan
- 21-32 Thank you for the music – or not? The effects of in-store music in service settings
by Michel, Anne & Baumann, Chris & Gayer, Leonie
- 33-38 When nature calls: The role of customer toilets in retail stores
by Piha, Samuel & Räikkönen, Juulia
- 39-52 Private label line proliferation and private label tier pricing: A new dimension of competition between private labels and national brands
by Hökelekli, Gizem & Lamey, Lien & Verboven, Frank
- 53-61 Store within a store: Matched versus mismatched image perceptions
by Banerjee, Abhijit & Drollinger, Tanya
- 62-74 Competitiveness vis-Ã -vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
by Baumann, Chris & Hoadley, Susan & Hamin, Hamin & Nugraha, Albert
- 75-85 The influence of satisfaction on customer retention in mobile phone market
by Ruiz DÃaz, Gonzalo
- 86-92 An empirical comparison of two brand personality scales: Evidence from India
by Ahmad, Anees & Thyagaraj, K.S.
- 93-102 Bi-directional and stratified demeanour in value forming service encounter interactions
by Echeverri, Per & Salomonson, Nicklas
- 103-111 Emotion and advertising effectiveness: A novel facial expression analysis approach
by Hamelin, Nicolas & Moujahid, Othmane El & Thaichon, Park
- 112-123 Measuring the shopper's attitude toward the point of sale display: Scale development and validation
by Horstmann, Felix
- 124-136 What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain
by Chuah, Stephanie Hui-Wen & Marimuthu, Malliga & Kandampully, Jay & Bilgihan, Anil
- 137-147 Consumer processing of mobile online stores: Sources and effects of processing fluency
by Sohn, Stefanie
- 148-155 “First in first out†or “last in first out†: Presentation of information order on evaluation of utilitarian products
by Tingchi Liu, Matthew & Phau, Ian & Teah, Min
- 156-163 How motivations for CSR and consumer-brand social distance influence consumers to adopt pro-social behavior
by Mantovani, Danielle & de Andrade, Lucas Magalhães & Negrão, Angela
- 164-171 A structural equation model of impulse buying behaviour in grocery retailing
by Bellini, Silvia & Cardinali, Maria Grazia & Grandi, Benedetta
- 172-179 “I’ll wait for him†: Understanding when female shoppers prefer working with gay male sales associates
by Rosenbaum, Mark S. & Russell, Eric M. & Russell-Bennett, Rebekah
- 180-188 Modeling the determinants of consumers' attitudes toward online group buying: Do risks and trusts matters?
by Mohd Suki, Norazah & Mohd Suki, Norbayah
- 189-196 First-time buyers' subjective knowledge and the attribute preferences of Chinese car buyers
by Qian, Lixian & Soopramanien, Didier & Daryanto, Ahmad
- 197-202 Bankruptcy prediction using Partial Least Squares Logistic Regression
by Ben Jabeur, Sami
- 203-217 Three dimensional product presentation quality antecedents and their consequences for online retailers: The moderating role of virtual product experience
by Algharabat, Raed & Abdallah Alalwan, Ali & Rana, Nripendra P. & Dwivedi, Yogesh K.
- 218-224 Antecedents of peripheral services cross-buying behavior
by Evanschitzky, Heiner & Malhotra, Neeru & Wangenheim, Florian v. & Lemon, Katherine N.
2017, Volume 35, Issue C
- 1-11 Exploring the elements of consumer nostalgia in retailing: Evidence from a content analysis of retailer collages
by Shin, Hyunju & Parker, Janna
- 12-19 Speaking up against service unfairness: The role of negative meta-perceptions
by Ho, Ting Hin & Tojib, Dewi & Khajehzadeh, Saman
- 20-26 Ethical work climate, employee commitment and proactive customer service performance: Test of the mediating effects of organizational politics
by Lau, Patricia Yin Yin & Tong, Jane L.Y. Terpstra & Lien, Bella Ya-Hui & Hsu, Yen-Chen & Chong, Chooi Ling
- 27-35 Comfort in brick and mortar shopping experiences: Examining antecedents and consequences of comfortable retail experiences
by Ainsworth, Jeremy & Foster, Jamye
- 36-45 What drives consumers' online information search behavior? Evidence from England
by Dutta, Champa Bati & Das, Debasish Kumar
- 46-56 Consumers’ relationships with brands and brand communities – The multifaceted roles of identification and satisfaction
by Popp, Bastian & Woratschek, Herbert
- 57-67 Explaining adoption of mobile banking with the theory of trying, general self-confidence, and cynicism
by Chaouali, Walid & Souiden, Nizar & Ladhari, Riadh
- 68-75 An exploratory study of consumers’ perceptions: What are affordable luxuries?
by Mundel, Juan & Huddleston, Patricia & Vodermeier, Michael
- 76-83 Product attributes and preference for foreign brands among Vietnamese consumers
by Lee, Jaeha & Nguyen, Minhthu Jill
- 84-90 Determinants of repurchase intentions of real estate agent services: Direct and indirect effects of perceived ethicality
by Le, Nhat Quang & Supphellen, Magne
- 91-97 Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty
by Kasiri, Leila Agha & Guan Cheng, Kenny Teoh & Sambasivan, Murali & Sidin, Samsinar Md.
- 98-105 Consumer's scepticism of wine awards: A study of consumers’ use of wine awards
by Neuninger, Rosemarie & Mather, Damien & Duncan, Tara
- 106-117 Social bundling: A novel method to enhance consumers’ intention to purchase online bundles
by Doha, Ahmed & Ghasemaghaei, Maryam & Hassanein, Khaled
- 118-126 Unclarity confusion and expiration date labels in the United States: A consumer perspective
by Hall-Phillips, Adrienne & Shah, Purvi
- 127-132 Chewing increases consumers' thought-engagement during retail shopping
by Lee, Seung Hwan (Mark) & Sergueeva, Ksenia
- 133-141 The role of benefits and transparency in shaping consumers’ green perceived value, self-brand connection and brand loyalty
by Lin, Jialing & Lobo, Antonio & Leckie, Civilai
- 142-149 Customer-oriented communication in retail and Net Promoter Score
by Eger, LudvÃk & MiÄ Ãk, Michal
- 150-162 Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services
by Yeo, Vincent Cheow Sern & Goh, See-Kwong & Rezaei, Sajad
2017, Volume 34, Issue C
- 1-9 Purchasing behaviour for environmentally sustainable products: A conceptual framework and empirical study
by Kumar, Bipul & Manrai, Ajay K. & Manrai, Lalita A.
- 10-18 The role of emotions in utilitarian service settings: The effects of emotional satisfaction on product perception and behavioral intentions
by Ladhari, Riadh & Souiden, Nizar & Dufour, Béatrice
- 19-29 Factors affecting current users’ attitude towards e-auctions in China: An extended TAM study
by Li, Rui & Chung, Te-Lin (Doreen) & Fiore, Ann Marie
- 30-37 Beyond the random location of shopping malls: A GIS perspective in Amman, Jordan
by ELSamen, Amjad Ahmad Abu & Hiyasat, Rund Ibrahim
- 38-47 Consumer socialization process: The role of age in children's online shopping behavior
by Thaichon, Park
- 48-57 Experiential value: Multi-item scale development and validation
by Varshneya, Geetika & Das, Gopal
- 58-69 Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry: A multichannel perspective
by Toufaily, Elissar & Pons, Frank
- 70-81 Revisiting customers' perception of service quality in fast food restaurants
by Namin, Aidin
- 82-87 Effects of price reframing tactics on consumer perceptions
by Shirai, Miyuri
- 88-94 Does innovation-orientation lead to retail industry growth? Empirical evidence from patent analysis
by Pantano, Eleonora & Priporas, Constantinos-Vasilios & Sorace, Stefano & Iazzolino, Gianpaolo
- 95-101 A light in the dark: The benefits of co-production in service failures
by Pacheco, Natália Araújo & Becker, Larissa Carine Braz & Brei, VinÃcius Andrade
- 102-116 Portuguese food retailers – Exploring three classic theories of retail location
by Reigadinha, Tânia & Godinho, Pedro & Dias, Joana
- 117-137 Flagship stores for FMCG national brands: Do they improve brand cognitions and create favorable consumer reactions?
by Nierobisch, Tim & Toporowski, Waldemar & Dannewald, Till & Jahn, Steffen
- 138-144 How important is the strategic order of product attribute presentation in the non-life insurance market?
by Dominique-Ferreira, Sérgio
- 145-152 Exploring purchase intention of green skincare products using the theory of planned behavior: Testing the moderating effects of country of origin and price sensitivity
by Hsu, Chia-Lin & Chang, Chi-Ya & Yansritakul, Chutinart
- 153-158 Understanding the antecedents of consumers' attitudes towards doggy bags in restaurants: Concern about food waste, culture, norms and emotions
by Sirieix, Lucie & Lála, Jan & Kocmanová, Klára
- 159-167 Using an ensemble classifier based on sequential floating forward selection for financial distress prediction problem
by Fallahpour, Saeid & Lakvan, Eisa Norouzian & Zadeh, Mohammad Hendijani
- 168-176 Virtue in small business in small places: Organisational factors associated with employee dishonest behaviour in the retail sector
by Jaakson, Krista & Vadi, Maaja & Baumane-Vitolina, Ilona & Sumilo, Erika
- 177-184 Consumer susceptibility to cross-selling persuasion: The roles of self-construal and interpersonal harmony
by Wang, Xuehua & Keh, Hean Tat
- 185-192 Liar, liar, my size is higher: How retailer context influences labeled size believability and consumer responses to vanity sizing
by Ketron, Seth & Spears, Nancy
- 193-200 Is brand alliance always beneficial to firms?
by Yan, Ruiliang & Cao, Zixia
- 201-208 Consumer advocacy: Examining the feeling and doing following a failed service encounter
by Jayasimha, K.R. & Srivastava, Himanshu S.
- 209-218 Brand expertise and perceived consistency reversals on vertical line extensions: The moderating role of extension direction
by Pontes, Nicolas & Palmeira, Mauricio & Jevons, Colin
- 219-228 “Towards a co-creation framework in the retail banking services industry: Do demographics influence?â€
by Cambra-Fierro, Jesús & Pérez, Lourdes & Grott, Emily
- 229-234 Discernible impact of augmented reality on retail customer's experience, satisfaction and willingness to buy
by Poushneh, Atieh & Vasquez-Parraga, Arturo Z.
- 235-239 Work more and indulge more: Exploring the self-licensing effect of hard work on likelihood to purchase hedonic products
by Septianto, Felix
- 240-247 Corporate social responsibility: Findings from the Chinese hospitality industry
by Su, Lujun & Pan, Yue & Chen, Xiaohong
- 248-259 Retail supply chain management practices in India: A business intelligence perspective
by Banerjee, Mohua & Mishra, Manit
- 264-270 Consumer willingness to pay across retail channels
by Chatterjee, Patrali & Kumar, Archana
- 271-277 Not all adaptive selling to omni-consumers is influential: The moderating effect of product type
by Yurova, Yuliya & Rippé, Cindy B. & Weisfeld-Spolter, Suri & Sussan, Fiona & Arndt, Aaron
- 278-286 Consumers' attitudes and intentions toward Internet-enabled TV shopping
by Wagner, Gerhard & Schramm-Klein, Hanna & Steinmann, Sascha
- 287-293 Consumer avoidance of specially priced items during social coupon redemption
by Nakhata, Chinintorn & Kuo, Hsiao-Ching
- 294-301 Effects of pricing strategies and product quality on private label and national brand performance
by Olbrich, Rainer & Jansen, Hans Christian & Hundt, Michael
- 302-308 Extending the resource-based view: Effects of strategic orientation toward community on small business performance
by Campbell, Jeffrey M. & Park, Joohyung
- 311-318 Does shelf space management intervention have an effect on calorie turnover at supermarkets?
by Adam, Abdulfatah & Jensen, Jørgen D. & Sommer, Iben & Hansen, Gitte L.
- 319-325 You can't buy what you can't see: Retailer practices to increase the green premium
by Guyader, Hugo & Ottosson, Mikael & Witell, Lars
- 326-333 Configurations of business strategy and marketing channels for e-commerce and traditional retail formats: A Qualitative Comparison Analysis (QCA) in sporting goods retailing
by Johansson, Tobias & Kask, Johan
- 335-339 Defensive strategy against a private label: Building brand premium for retailer cooperation
by Chan Choi, S.
- 340-348 The role of consumers' attitude towards economic climate in their reaction to ‘PL-only’ assortments: Evidence from the United States and Spain
by Gázquez-Abad, Juan Carlos & MartÃnez-López, Francisco J. & Esteban-Millat, Irene
- 349-357 Buying private label in durables: Gender and other psychological variables
by Miquel, MarÃa-José & Caplliure, Eva-MarÃa & Pérez, Carmen & Bigné, Enrique
- 358-368 Creation of consumer loyalty and trust in the retailer through store brands: The moderating effect of choice of store brand name
by Rubio, Natalia & Villaseñor, Nieves & Yagüe, MarÃa Jesús
2016, Volume 33, Issue C
- 1-7 The clothes make the man: The relation of sociocultural factors and sexual orientation to appearance and product involvement
by Strubel, Jessica & Petrie, Trent A.
- 8-16 The impact of brand health on customer equity
by Mirzaei, Abas & Baumann, Chris & Johnson, Lester W. & Gray, David
- 17-22 Towards the use of chronological age in research – A cautionary comment
by Kuppelwieser, Volker G.
- 23-32 Overcoming information overload in retail environments: Imagination and sales promotion in a wine context
by Ketron, Seth & Spears, Nancy & Dai, Bo
- 33-42 Consumer cynicism and perceived deception in vanity sizing: The moderating role of retailer (dis)honesty
by Ketron, Seth
- 43-52 Perceptions of others, mindfulness, and brand experience in retail service setting
by Ngo, Liem Viet & Northey, Gavin & Duffy, Sarah & Thao, Hoang Thi Phuong & Tam, Le Thi Hong
- 53-61 Segmentation of impulse buyers in an emerging market – An exploratory study
by Mittal, Sheetal & Chawla, Deepak & Sondhi, Neena
- 62-71 Segmenting multichannel consumers across search, purchase and after-sales
by Sands, Sean & Ferraro, Carla & Campbell, Colin & Pallant, Jason
- 72-81 Demand for cinema and diverging tastes of critics and audiences
by Wallentin, Erik
- 82-91 Dark motives-counterfeit purchase framework: Internal and external motives behind counterfeit purchase via digital platforms
by Thaichon, Park & Quach, Sara
- 92-97 Altruistic or egoistic: Which value promotes organic food consumption among young consumers? A study in the context of a developing nation
by Yadav, Rambalak
- 98-108 Pro-environmental purchase behaviour: The role of consumers' biospheric values
by Nguyen, The Ninh & Lobo, Antonio & Greenland, Steven
- 109-119 Impediments to mobile shopping continued usage intention: A trust-risk-relationship
by Groß, Michael
- 120-126 What drives customer loyalty in grocery retail? Exploring shoppers' perceptions through associative networks
by Maggioni, Isabella
- 127-134 Leveraging employee emotional intelligence in casino profitability
by Prentice, Catherine
- 135-142 An experimental study to investigate the impact of image interactivity on the perception of luxury in an online shopping context
by Beuckels, Emma & Hudders, Liselot
- 143-153 Supply and demand on crowdlending platforms: connecting small and medium-sized enterprise borrowers and consumer investors
by Maier, Erik
- 154-163 Switching behavior of U.S. mobile phone service customers after providers shift from contract to no contract mobile phone service plans
by Tesfom, Goitom & Birch, Nancy J. & Culver, Jeffrey N.
- 164-170 Evaluating the effect of corporate social responsibility communication on mobile telephone customers
by Chomvilailuk, Rojanasak & Butcher, Ken
- 171-177 Consumers' acceptance of smart virtual closets
by Perry, Anna
- 178-185 Factors affecting donations in U.S. retail stores: A conceptual framework
by Savas, Selen
- 186-193 Identifying the determinants of online retail patronage: A perceived-risk perspective
by Davari, Arezoo & Iyer, Pramod & Rokonuzzaman, Md
- 194-201 Changing purchasing habits through non-monetary point of sale strategies: The case of Australian oysters
by Lawley, Meredith & Birch, Dawn & Johnson, Lucy
- 202-208 Consumer decision making styles in developed and developing markets: A cross-country comparison
by Mehta, Ritu & Dixit, Gagan
2016, Volume 32, Issue C
- 1-6 Determinants of ex-customer winback in financial services
by Bogomolova, Svetlana
- 7-14 Insights into Vodka consumer attitude and purchasing behaviors
by Prentice, Catherine & Handsjuk, Nikolai
- 15-22 Effect of the fitting room environment on older clothing shoppers
by Seo, Kyungnam & Fiore, Ann Marie
- 23-31 Does the reward match the effort for loyalty program members?
by Danaher, Peter J. & Sajtos, Laszlo & Danaher, Tracey S.
- 32-38 Boundaries of the centrality effect during product choice
by Greenacre, Luke & Martin, James & Patrick, Sarah & Jaeger, Victoria
- 39-45 Celebrity endorsements: Influence of a product-endorser match on Millennials attitudes and purchase intentions
by McCormick, Karla
- 46-59 Hispanics and viral advertising
by Korgaonkar, Pradeep & Petrescu, Maria & Gironda, John
- 60-66 Toward the development of hedonic-utilitarian measures of retail service
by Bradley, Gregory T. & LaFleur, Elizabeth K.
- 67-77 Triggers and outcomes of customer-to-customer aisle rage
by Dorsey, Joshua D. & Ashley, Christy & Oliver, Jason D.
- 78-85 Conceptualising consumer regiocentrism: Examining consumers' willingness to buy products from their own region
by Lee, Wai Jin (Thomas) & Cheah, Isaac & Phau, Ian & Teah, Min & Elenein, Basem Abou
- 86-95 Streaming or stealing? The complementary features between music streaming and music piracy
by Borja, Karla & Dieringer, Suzanne
- 96-108 Assisting consumers in detecting fake reviews: The role of identity information disclosure and consensus
by Munzel, Andreas
- 109-116 Customers' choice of a salesperson during the initial sales encounter
by Lieven, Theo
- 117-130 Are consumers sensitive to large retailers' sustainable practices? A semiotic analysis in the French context
by Kessous, Aurélie & Boncori, Anne-Laure & Paché, Gilles
- 131-138 Enhanced predictive models for purchasing in the fashion field by using kernel machine regression equipped with ordinal logistic regression
by Fallah Tehrani, Ali & Ahrens, Diane
- 139-150 Effects of shopping centre re-investments and improvements on sales and visit growth
by Anselmsson, Johan
- 151-163 Understanding Customer Engagement and Loyalty: A Case of Mobile Devices for Shopping
by Thakur, Rakhi
- 164-170 Consumer motives and impact of western media on the Moroccan luxury buyer
by Hamelin, Nicolas & Thaichon, Park
- 171-174 Time-dependent demand and utility-sensitive sale price in a retailing system
by Afshar-Nadjafi, Behrouz & Mashatzadeghan, Hamidreza & Khamseh, Alireza
- 175-188 A relational performance model for developing innovation and long-term orientation in retail franchise organizations
by Shockley, Jeff & Turner, Tobin
- 189-197 A risk worth taking: Perceived risk as moderator of satisfaction, loyalty, and willingness-to-pay premium price
by Casidy, Riza & Wymer, Walter
- 198-209 Understanding how consumer education impacts shoppers over time: A longitudinal field study of unit price usage
by Weeks, Clinton S. & Mortimer, Gary & Page, Lionel
- 210-217 Creating a compelling brand meaning by orchestrating stories: The case of Scandinavia's largest department store
by Hjelmgren, Daniel
- 218-226 An integrative perspective of closeness in retailing: From retailers' sense-giving to consumers' sense-making
by Schultz, Maryline & Chaney, Damien & Debenedetti, Alain
- 227-233 Do the warning notices decrease or increase opportunistic behavior in cinemas?
by Chen, Yi-Mu & Huang, Tseng-Lung
- 234-243 Internet or store? An ethnographic study of consumers' internet and store-based grocery shopping practices
by Elms, Jonathan & de Kervenoael, Ronan & Hallsworth, Alan
- 244-252 The role of religious leaders on digital piracy attitude and intention
by Casidy, Riza & Phau, Ian & Lwin, Michael
- 253-261 Understanding purchase intention towards Chinese products: Role of ethnocentrism, animosity, status and self-esteem
by Narang, Ritu
- 262-268 The role of fashionability in second-hand shopping motivations
by Ferraro, Carla & Sands, Sean & Brace-Govan, Jan
2016, Volume 31, Issue C
- 1-13 Shopping well-being: Is it just a matter of pleasure or doing the task? The role of shopper's gender and self-congruity
by El Hedhli, Kamel & Zourrig, Haithem & Chebat, Jean-Charles
- 14-21 Service attributes as drivers of behavioral loyalty in casinos: The mediating effect of attitudinal loyalty
by Bilgihan, Anil & Madanoglu, Melih & Ricci, Peter
- 22-31 Satisfaction of mall shoppers: A study on perceived utilitarian and hedonic shopping values
by Kesari, Bikrant & Atulkar, Sunil
- 32-42 Understanding on-the-go consumption: Identifying and quantifying its determinants
by Benoit (née Moeller), Sabine & Schaefers, Tobias & Heider, Raphael
- 43-51 Price transparency reflects assurance and reliability
by Mittal, Divya & Agrawal, Shiv Ratan
- 52-61 The Big Five, happiness, and shopping
by Goldsmith, Ronald
- 62-71 The impact of service failure on brand credibility
by Bougoure, Ursula Sigrid & Russell-Bennett, Rebekah & Fazal-E-Hasan, Syed & Mortimer, Gary
- 72-79 Private label usage and store loyalty: The moderating impact of shopping value
by İpek, İlayda & Aşkın, Nilay & İlter, Burcu
- 80-92 Comparing perceived insecurity among customers and retail staff during service encounters
by Koistinen, Katri & Järvinen, Raija
- 93-102 When less is better than more: Just-below discount in tensile price promotions
by Banerjee, Prantosh J. & Tripathi, Sanjeev & Sahay, Arvind
- 103-108 How impulse buying influences compulsive buying: The central role of consumer anxiety and escapism
by Darrat, Aadel A. & Darrat, Mahmoud A. & Amyx, Douglas
- 109-116 Will they return? Getting private label consumers to come back: Price, promotion, and new product effects
by Abril, Carmen & Sanchez, Joaquin
- 117-126 Rebate redemption requirements – Can they discourage redeeming?
by Currie, Shane & Mizerski, Dick
- 127-142 Please explain why it happened! How perceived justice and customer involvement affect post co-recovery evaluations: A study of Iranian online shoppers
by Gohary, Ali & Hamzelu, Bahman & Alizadeh, Hamid
- 143-156 Role of gratitude and obligation in long term customer relationships
by Dewani, Prem Prakash & Sinha, Piyush Kumar & Mathur, Sameer
- 157-165 The restorative potential of shopping malls
by Rosenbaum, Mark S. & Otalora, Mauricio Losada & RamÃrez, Germán Contreras
- 166-173 How can the word “NEW†evoke consumers' experiences of novelty and interest?
by Sung, Billy & Hartley, Nicole & Vanman, Eric & Phau, Ian
- 174-181 Demand forecasting based on natural computing approaches applied to the foodstuff retail segment
by Veiga, Claudimar Pereira da & Veiga, Cássia Rita Pereira da & Puchalski, Weslly & Coelho, Leandro dos Santos & Tortato, Ubiratã
- 182-198 Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery: An ethnocultural analysis
by Gohary, Ali & Hamzelu, Bahman & Pourazizi, Lida & Hanzaee, Kambiz Heidarzadeh
- 199-206 Influence of salespersons' nonverbal communication cues on consumer shopping behaviour
by Das, Gopal
- 207-216 Quality, Value? – Insights into Medical Tourists’ Attitudes and Behaviors
by Prajitmutita, Lyn Manassannan & Perényi, à ron & Prentice, Catherine
- 217-227 An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context
by El-Adly, Mohammed Ismail & Eid, Riyad
- 228-238 Identifying opportunities for improvement in online shopping sites
by Tontini, Gerson
- 239-245 The influence of sale announcement on the optimal policy of an inventory system with perishable items
by Afshar-Nadjafi, Behrouz
- 246-255 The concept of near money in loyalty programmes
by Chan, May & Kemp, Simon & Finsterwalder, Jörg
- 256-264 Brand loyalty among Norwegian car owners
by Jørgensen, Finn & Mathisen, Terje Andreas & Pedersen, Hassa
- 265-276 Predictors and effects of retail brand equity – A cross-sectoral analysis
by Swoboda, Bernhard & Weindel, Julia & Hälsig, Frank
- 277-286 Exploring the link between customer experience–loyalty–consumer spend
by Srivastava, Mala & Kaul, Dimple
- 287-293 Effect of social support on customer satisfaction and citizenship behavior in online brand communities: The moderating role of support source
by Zhu, Dong Hong & Sun, Hui & Chang, Ya Ping
Printed from https://ideas.repec.org/s/eee/joreco14.html
