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Series handle: RePEc:eee:joreco
ISSN: 0969-6989
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Content
2009, Volume 16, Issue 4
2009, Volume 16, Issue 3
- 163-173 Antecedents and consequences of Internet channel performance
by Wolk, Agnieszka & Skiera, Bernd
- 174-180 Product-harm crisis management: Time heals all wounds?
by Vassilikopoulou, Aikaterini & Siomkos, George & Chatzipanagiotou, Kalliopi & Pantouvakis, Angelos
- 181-189 An examination of consumers’ cross-shopping behaviour
by Skallerud, KÃ¥re & Korneliussen, Tor & Olsen, Svein Ottar
- 190-196 Can a positive mood counterbalance weak arguments in personal sales conversations?
by Bambauer-Sachse, Silke & Gierl, Heribert
- 197-206 A value-based perspective of market orientation and customer service
by Chen, Shu-Ching & Quester, Pascale G.
- 207-215 The effects of role strain on the consumer decision process for groceries in single-parent households
by Thiagarajan, Palaniappan & Ponder, Nicole & Lueg, Jason E. & Worthy, Sheri Lokken & Taylor, Ronald D.
- 216-226 Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction
by Söderlund, Magnus & Julander, Claes-Robert
- 227-231 Modelling pedestrian go-home decisions: A comparison of linear and nonlinear compensatory, and conjunctive non-compensatory specifications
by Zhu, Wei & Timmermans, Harry
- 232-238 Information and communication technology in retailing: A cross-industry comparison
by Gil-Saura, Irene & Berenguer-ContrÃ, Gloria & Ruiz-Molina, MarÃa-Eugenia
2009, Volume 16, Issue 2
- 83-91 Online service personalization for apparel shopping
by Lee, Eun-Jung & Park, Jung Kun
- 92-99 Is the Internet a primary source for consumer information search?: Group comparison for channel choices
by Park, JungKun & Chung, HoEun & Yoo, Weon Sang
- 100-108 Customer choices of manufacturer versus retailer brands in alternative price and usage contexts
by Woodside, Arch G. & Ozcan, Timucin
- 109-122 An assessment of operational efficiency of retail firms in China
by Yu, Wantao & Ramanathan, Ramakrishnan
- 123-134 Enhancing value for Chinese shoppers: The contribution of store and customer characteristics
by Wong, Amy & Dean, Alison
- 135-144 A segmentation study of Israeli mall customers
by Gilboa, Shaked
- 145-154 Children's influences on in-store purchases
by Ebster, Claus & Wagner, Udo & Neumueller, Deniese
- 155-162 Perceived service innovativeness, consumer trait innovativeness and patronage intention
by Zolfagharian, Mohammad Ali & Paswan, Audhesh
2009, Volume 16, Issue 1
- 1-9 An examination of consumer embarrassment and repatronage intentions in the context of emotional service encounters
by Grace, Debra
- 10-18 From spending to understanding: Analyzing customers by their spending behavior
by Otto, Philipp E. & Davies, Greg B. & Chater, Nick & Stott, Henry
- 19-24 Development of Finns’ price knowledge after the changeover to the euro
by Raijas, Anu & Aalto-Setälä, Ville
- 25-30 Investigating the dynamics of service attributes in multi-channel environments
by Cassab, Harold
- 31-39 Customer acceptance of RFID technology: Evidence from the German electronic retail sector
by Müller-Seitz, Gordon & Dautzenberg, Kirsti & Creusen, Utho & Stromereder, Christine
- 40-49 When income matters: Customers evaluation of shopping malls’ hedonic and utilitarian orientations
by Allard, Thomas & Babin, Barry J. & Chebat, Jean-Charles
- 50-60 How does shopper-based mall equity generate mall loyalty? A conceptual model and empirical evidence
by Chebat, Jean-Charles & El Hedhli, Kamel & Sirgy, M. Joseph
- 61-67 Efficiency vs. market power in retailing: Analysis of supermarket chains
by Sellers-Rubio, Ricardo & Más-Ruiz, Francisco J.
- 68-74 Utilitarian and hedonic shopping value in the US discount sector
by Carpenter, Jason M. & Moore, Marguerite
- 75-82 Shopping value in online auctions: Their antecedents and outcomes
by Lee, Min-Young & Kim, Youn-Kyung & Fairhurst, Ann
2008, Volume 15, Issue 6
- 429-442 Which retailers adopt a loyalty program? An empirical study
by Leenheer, Jorna & Bijmolt, Tammo H.A.
- 443-451 The retail sector in the Nordic countries: A description of the differences, similarities, and uniqueness in the global market
by Einarsson, à gúst
- 452-468 Linking multi-channel customer behavior with shopping motives: An empirical investigation of a German retailer
by Schröder, Hendrik & Zaharia, Silvia
- 469-479 Exploring the relationship of perceived automotive salesperson attributes, customer satisfaction and intentions to automotive service department patronage: The moderating role of customer gender
by Darley, William K. & Luethge, Denise J. & Thatte, Ashish
- 480-490 Cross-selling: The power of embodied interactions
by Värlander, Sara & Yakhlef, Ali
- 491-499 Shopping values of clothing retailers perceived by consumers of different social classes
by Seo, Sangwoo & Lee, Yuri
- 500-508 Evaluation of technical efficiency among entrant and incumbent firms in the Spanish retailing sector: The effects of deregulation from a regional perspective
by de Jorge Moreno, Justo
- 509-515 Predictors of relationship quality for luxury restaurants
by Meng, Juan (Gloria) & Elliott, Kevin M.
- 516-526 The influence of a retailer's corporate social responsibility program on re-conceptualizing store image
by Gupta, Shruti & Pirsch, Julie
2008, Volume 15, Issue 5
- 335-347 Exploring asymmetric effects in the formation of retail price satisfaction
by Zielke, Stephan
- 348-357 Key influencers and inhibitors on adoption of the Internet for banking
by Durkin, Mark & Jennings, Deirdre & Mulholland, Gwyneth & Worthington, Stephen
- 358-363 Consumer shopping value, satisfaction and loyalty in discount retailing
by Carpenter, Jason M.
- 364-374 Assessing the relationship between loyalty program attributes, store satisfaction and store loyalty
by Bridson, Kerrie & Evans, Jody & Hickman, Melissa
- 375-385 The CRM process in retail and service sector firms in Japan: Loyalty development and financial return
by Minami, Chieko & Dawson, John
- 386-398 On the impact of loyalty cards on store loyalty: Does the customers’ satisfaction with the reward scheme matter?
by Demoulin, Nathalie T.M. & Zidda, Pietro
- 399-409 Shopping trip value: Do stores and products matter?
by Diep, Vien Chau Stephanie & Sweeney, Jillian C.
- 410-419 Shopping enjoyment and store shopping modes: The moderating influence of chronic time pressure
by Kim, Hye-Young & Kim, Youn-Kyung
- 420-428 Do extrinsic cues affect purchase risk at international e-tailers: The mediating effect of perceived e-tailer service quality
by Cheng, Julian Ming-Sung & Wang, Edward Shih-Tse & Lin, Julia Ying-Chao & Chen, Lily S.L. & Huang, Wen Hsien
2008, Volume 15, Issue 4
- 237-249 Effects of design factors on store image and expectation of merchandise quality in web-based stores
by Oh, Jungmi & Fiorito, Susan S. & Cho, Hira & Hofacker, Charles F.
- 250-265 Distribution strategies for volume and premium brands in highly competitive consumer markets
by Parment, Anders
- 266-276 Consumer perceptions of Internet banking in Finland: The moderating role of familiarity
by Mäenpää, Katariina & Kale, Sudhir H. & Kuusela, Hannu & Mesiranta, Nina
- 277-287 The influence of nostalgic memories on consumer exploratory tendencies: Echoes from scents past
by Orth, Ulrich R. & Bourrain, Aurelie
- 288-295 Retail-led regeneration and store-switching behaviour
by Cummins, Steven & Findlay, Anne & Petticrew, Mark & Sparks, Leigh
- 296-305 Technical efficiency of French retailers
by Perrigot, Rozenn & Barros, Carlos Pestana
- 306-314 Effects of retailer post-purchase guarantee policies on consumer perceptions with the moderating influence of financial risk and product complexity
by d’Astous, Alain & Guèvremont, Amélie
- 315-323 Which factory outlet centre? The UK consumer's selection criteria
by Whyatt, Georgina
- 324-333 Experience-based aspects of shopping attitudes: The roles of norms and loyalty
by Meyer, Tracy
2008, Volume 15, Issue 3
- 127-143 The evolving concept of retail attractiveness: What makes retail agglomerations attractive when customers shop at them?
by Teller, Christoph & Reutterer, Thomas
- 144-155 Expert quality evaluation and price of store vs. manufacturer brands: An analysis of the Spanish mass market
by Méndez, José Luis & Oubiña, Javier & Rubio, Natalia
- 156-162 Customer satisfaction and loyalty in service: Two concepts, four constructs, several relationships
by Bodet, Guillaume
- 163-178 Internet strategies and performance of Dutch retailers
by Weltevreden, Jesse W.J. & Boschma, Ron A.
- 179-193 The effects of brand credibility on customer loyalty
by Sweeney, Jill & Swait, Joffre
- 194-210 Consumer learning and its impact on store format selection
by van Waterschoot, Walter & Kumar Sinha, Piyush & Van Kenhove, Patrick & De Wulf, Kristof
- 211-223 Evaluating consumer response to EDLPs
by Bailey, Ainsworth Anthony
- 224-236 An international empirical analysis of the performance of manufacturers and retailers
by Corstjens, Marcel & Steele, Richard
2008, Volume 15, Issue 2
- 63-77 International value chain processes by retailers and wholesalers — A general approach
by Swoboda, Bernhard & Foscht, Thomas & Cliquet, Gérard
- 78-92 Categorizing patterns and processes in retail grocery internationalisation
by Burt, Steve & Davies, Keri & Dawson, John & Sparks, Leigh
- 93-103 The use of buying committees by Chinese retailers: The effects of environment and strategy upon structure
by Sternquist, Brenda & Runyan, Rodney C. & Chen, Zhengyi
- 104-117 Coordinating the international retailing firm: Exploratory models and evaluations of structural, systemic, and cultural options
by Swoboda, Bernhard & Anderer, Michael
- 118-126 The internationalisation of voluntary groups: An exploratory analysis of selected value chain aspects
by Pederzoli, Daniele
2008, Volume 15, Issue 1
- 1-8 An analysis of suppliers’ roles in category management collaboration
by Lindblom, Arto & Olkkonen, Rami
- 9-21 Acquiring and retaining customers in UK banks: An exploratory study
by Farquhar, Jillian Dawes & Panther, Tracy
- 22-31 The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise
by Rod, Michel & Ashill, Nicholas J. & Carruthers, Janet
- 32-41 A model of the antecedents of multiple channel usage
by Coelho, Filipe & Easingwood, Chris
- 42-51 The penetration of retailer brands and the impact on consumer prices—A study based on household expenditures for 35 grocery categories
by Anselmsson, Johan & Johansson, Ulf & Marañon, Antonio & Persson, Niklas
- 52-62 The use of loyalty-cards databases: Differences in regular price and discount sensitivity in the brand choice decision between card and non-card holders
by Cortiñas, Mónica & Elorz, Margarita & Múgica, José Miguel
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