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Retail supply chain management practices in India: A business intelligence perspective

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  • Banerjee, Mohua
  • Mishra, Manit

Abstract

The study surveyed executives of a major food retailer in India and explored their perspectives on supply chain management practices, competitive advantage and firm performance; to assess the importance accorded to application of business intelligence (BI) in their operations. Nine dimensions for SCM practices and four dimensions for competitive advantage are identified which are found to strongly relate to each other. The dimensions of SCM also strongly relate to firm performance. Though information sharing with suppliers and their inclusion in strategic decision-making emerge as key dimensions of SCM, their impact on competitive advantage is perceived to be insignificant by retailers.

Suggested Citation

  • Banerjee, Mohua & Mishra, Manit, 2017. "Retail supply chain management practices in India: A business intelligence perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 34(C), pages 248-259.
    • Handle: RePEc:eee:joreco:v:34:y:2017:i:c:p:248-259
    DOI: 10.1016/j.jretconser.2015.09.009
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    References listed on IDEAS

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    Cited by:

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    2. Vikram Choudhary & Rajesh K Aithal, 2023. "Low-cost Technologies for Kirana (Small) Retail: A Game Changer?," IIM Kozhikode Society & Management Review, , vol. 12(2), pages 250-258, July.
    3. Yapanto, Lis M, 2021. "Supply chain management and logistic presentation: Mediation effect of competitive advantage," OSF Preprints ze96v, Center for Open Science.
    4. Rasool Lavaei Adaryani & Khalil Kalantari & Ali Asadi & Amir Alambeigi & Hesamedin Gholami & Naser Seifollahi, 2023. "Information sharing antecedents in the supply chain: a dynamic network perspective," Operations Management Research, Springer, vol. 16(2), pages 887-903, June.
    5. Rajabion, Lila & Khorraminia, Marieh & Andjomshoaa, Amineh & Ghafouri-Azar, Mona & Molavi, Homa, 2019. "A new model for assessing the impact of the urban intelligent transportation system, farmers’ knowledge and business processes on the success of green supply chain management system for urban distri," Journal of Retailing and Consumer Services, Elsevier, vol. 50(C), pages 154-162.
    6. Ahmed Attia, 2023. "Effect of Sustainable Supply Chain Management and Customer Relationship Management on Organizational Performance in the Context of the Egyptian Textile Industry," Sustainability, MDPI, vol. 15(5), pages 1-16, February.
    7. Chowdhury, Nighat Afroz & Ali, Syed Mithun & Mahtab, Zuhayer & Rahman, Towfique & Kabir, Golam & Paul, Sanjoy Kumar, 2019. "A structural model for investigating the driving and dependence power of supply chain risks in the readymade garment industry," Journal of Retailing and Consumer Services, Elsevier, vol. 51(C), pages 102-113.

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