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The restorative potential of shopping malls

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  • Rosenbaum, Mark S.
  • Otalora, Mauricio Losada
  • Ramírez, Germán Contreras

Abstract

This article illustrates that shopping centres can promote individual and societal well-being by offering shoppers restorative servicescapes. The study links attention restoration theory to biophilic store design, thus merging greenery with physical environments, such as urban shopping centres. To date, natural and environmental psychologists have empirically explored the positive impact of green areas on human mental and physical health. This article expands on these findings and shows that shopping centres that incorporate green elements into retailing areas may promote good health. In a mall shopping centre possessing restorative qualities, similar to natural settings, the study empirically demonstrates that shoppers who perceive restorative qualities hold favourable attitudes and exhibit positive behaviours towards the shopping centre. Theoretical and practical implications for enclosed malls are discussed.

Suggested Citation

  • Rosenbaum, Mark S. & Otalora, Mauricio Losada & Ramírez, Germán Contreras, 2016. "The restorative potential of shopping malls," Journal of Retailing and Consumer Services, Elsevier, vol. 31(C), pages 157-165.
    • Handle: RePEc:eee:joreco:v:31:y:2016:i:c:p:157-165
    DOI: 10.1016/j.jretconser.2016.02.011
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    References listed on IDEAS

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    Cited by:

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    3. Esan-Ojuri, Omoleye & You, Hyunwook, 2021. "How does the biophilic design of building projects impact consumers’ responses? – Case of retail stores," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
    4. Rosenbaum, Mark S. & Kelleher, Carol & Friman, Margareta & Kristensson, Per & Scherer, Anne, 2017. "Re-placing place in marketing: A resource-exchange place perspective," Journal of Business Research, Elsevier, vol. 79(C), pages 281-289.
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    6. Luomala, Harri T. & Hellén, Katarina & Jokitalo, Maijastiina, 2018. "Dieting, priming, food meanings and (un)healthy choices: When shoppers fall for pleasure," Journal of Retailing and Consumer Services, Elsevier, vol. 41(C), pages 305-311.
    7. Finsterwalder, Jörg & Chen, Ning (Chris) & Hall, C. Michael & Prayag, Girish & Tombs, Alastair, 2024. "Transformative places and the citizenship experience: A dynamic perspective of disasters, transitional servicescapes, and place attachment," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
    8. Mortimer, Gary & Andrade, María Lucila Osorio & Fazal-e-Hasan, Syed Muhammad, 2024. "From traditional to transformed: Examining the pre- and post-COVID consumers’ shopping mall experiences," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
    9. Tsai-Chiao Wang & Ta-Wei Tang & Chia-Liang Tsai, 2022. "The Visual Attention and Psychological Responses from Older Customers to Wellness Service Pictures of Hotels," IJERPH, MDPI, vol. 19(3), pages 1-12, January.
    10. Rosenbaum, Mark S. & Ramirez, Germán Contreras & Camino, Jaime Rivera, 2018. "A dose of nature and shopping: The restorative potential of biophilic lifestyle center designs," Journal of Retailing and Consumer Services, Elsevier, vol. 40(C), pages 66-73.
    11. Wee-Kheng Tan & Chia-Hua Fan, 2023. "Does destination advertisement affect travel motivation, emotion regulation, and visit intention formation?," Service Business, Springer;Pan-Pacific Business Association, vol. 17(2), pages 579-606, June.
    12. Helm, Sabrina & Kim, Soo Hyun & Van Riper, Silvia, 2020. "Navigating the ‘retail apocalypse’: A framework of consumer evaluations of the new retail landscape," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
    13. Paul, Justin & Rosenbaum, Mark, 2020. "Retailing and consumer services at a tipping point: New conceptual frameworks and theoretical models," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
    14. Wang, Jiawei, 2023. "The relationship between loneliness and consumer shopping channel choice: Evidence from China," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
    15. Jeongah Kim & Wookjae Heo, 2021. "Importance of Interior Design: An Environmental Mediator for Perceiving Life Satisfaction and Financial Stress," IJERPH, MDPI, vol. 18(19), pages 1-15, September.
    16. Huang, Tseng-Lung, 2021. "Restorative experiences and online tourists’ willingness to pay a price premium in an augmented reality environment," Journal of Retailing and Consumer Services, Elsevier, vol. 58(C).
    17. Nanath, Krishnadas & Balasubramanian, Sreejith & Shukla, Vinaya & Islam, Nazrul & Kaitheri, Supriya, 2022. "Developing a mental health index using a machine learning approach: Assessing the impact of mobility and lockdown during the COVID-19 pandemic," Technological Forecasting and Social Change, Elsevier, vol. 178(C).

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