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Content
2021, Volume 59, Issue C
- S096969892031359X Exploring the impact of different factors on brand equity and intention to take up online courses from e-Learning platforms
by Ray, Arghya & Bala, Pradip Kumar & Chakraborty, Shibashish & Dasgupta, Shilpee A.
- S096969892031362X Validating a consumer-based service brand equity (CBSBE) model in the airline industry
by Sarker, Moniruzzaman & Mohd-Any, Amrul Asraf & Kamarulzaman, Yusniza
- S096969892031376X “I just don't like digital-only banks, and you should not use them either†: Traditional-bank customers' opposition to using digital-only banks
by Nel, Jacques & Boshoff, Christo
- S096969892031393X The unexpected effect of frugality on green purchase intention
by Wang, Hong & Ma, Baolong & Bai, Rubing & Zhang, Lin
- S096969892031403X Profit for friends, fairness for strangers: Social distance reverses the endowment effect in proxy decision making
by Kim, Hyunji & Schnall, Simone
- S096969892031434X Exploring the use of content analysis methodology in consumer research
by Vespestad, May Kristin & Clancy, Anne
2021, Volume 58, Issue C
- S0969698916304398 A commentary on “conceptualising and measuring Consumer-Based Brand–Retailer–Channel Equityâ€
by Pappu, Ravi & Quester, Pascale
- S0969698919304783 Sound-symbolic signaling of online retailer sizes: The moderating effect of shopping goals
by Ketron, Seth & Spears, Nancy
- S0969698919315632 The use of event related potentials brain methods in the study of Conscious and unconscious consumer decision making processes
by Ozkara, Behcet Yalin & Bagozzi, Richard
- S0969698920306238 A detailed behavioral analysis on consumer and customer changing behavior with respect to social networking sites
by Sundararaj, Vinu & Rejeesh, M R
- S0969698920309814 Do social media platforms develop consumer panic buying during the fear of Covid-19 pandemic
by Naeem, Muhammad
- S0969698920311012 Managing service recovery experience: Effects of the forgiveness for older consumers
by Babin, Barry J. & Zhuang, Weiling & Borges, Adilson
- S0969698920312649 Restorative experiences and online tourists’ willingness to pay a price premium in an augmented reality environment
by Huang, Tseng-Lung
- S0969698920312662 Technology product coolness and its implication for brand love
by Tiwari, Amit Anand & Chakraborty, Anirban & Maity, Moutusy
- S0969698920312686 Celebrity endorsements: Investigating the interactive effects of internalization, identification and product type on consumers’ attitudes and intentions
by El Hedhli, Kamel & Zourrig, Haithem & Becheur, Imene
- S0969698920312698 Intellectual property pricing under asymmetric duopoly
by Nie, Pu-yan & Chen, Zi-rui & Wang, Chan
- S0969698920312704 Religious influences in unrestrained consumer behaviour
by Singh, Jaskaran & Singh, Gurbir & Kumar, Satinder & Mathur, Ajeet N.
- S0969698920312716 Estimating small-area demand of urban tourist for groceries: The case of Greater London
by Ye, Zi & Clarke, Graham & Newing, Andy
- S0969698920312728 Transaction factors’ influence on the choice of payment by Polish consumers
by Świecka, Beata & Terefenko, Paweł & Paprotny, Dominik
- S0969698920312741 Does the locomotion technique matter in an immersive virtual store environment? – Comparing motion-tracked walking and instant teleportation
by Schnack, Alexander & Wright, Malcolm J. & Holdershaw, Judith L.
- S0969698920312765 Manufacturer rebate and channel coordination in O2O retailing
by Pei, Zhi & Wooldridge, Barbara Ross & Swimberghe, Krist R.
- S0969698920312789 Does environmentally responsible purchase intention matter for consumers? A predictive sustainable model developed through an empirical study
by Kumar, Anil & Prakash, Gyan & Kumar, Gaurav
- S0969698920312807 A study of antecedents and outcomes of social media WOM towards luxury brand purchase intention
by Park, Jungkun & Hyun, Hyowon & Thavisay, Toulany
- S0969698920312819 Women are more likely to buy unknown brands than men: The effects of gender and known versus unknown brands on purchase intentions
by Karpinska-Krakowiak, Malgorzata
- S0969698920312820 Integrated planning for product selection, shelf-space allocation, and replenishment decision with elasticity and positioning effects
by Kim, Gwang & Moon, Ilkyeong
- S0969698920312832 Rethinking the bottom of the pyramid: Towards a new marketing mix
by Purohit, Sonal & Paul, Justin & Mishra, Rikee
- S0969698920312844 You follow fitness influencers on YouTube. But do you actually exercise? How parasocial relationships, and watching fitness influencers, relate to intentions to exercise
by Sokolova, Karina & Perez, Charles
- S0969698920312856 Duration of price promotion and product profit: An in-depth study based on point-of-sale data
by Li, Zhen & Yada, Katsutoshi & Zennyo, Yusuke
- S0969698920312868 Hurry up! The effect of pop-up stores’ ephemerality on consumers’ intention to visit
by Henkel, Laura & Toporowski, Waldemar
- S0969698920312881 Mobile-assisted showroomers: Understanding their purchase journey and personalities
by Fiestas, Jorge Carlos & Tuzovic, Sven
- S0969698920312893 Impact of auditory sense on trust and brand affect through auditory social interaction and control
by Poushneh, Atieh
- S0969698920312911 Humanizing voice assistant: The impact of voice assistant personality on consumers’ attitudes and behaviors
by Poushneh, Atieh
- S0969698920312923 Using word of mouth data from social media to identify asymmetric competition in food retailing
by Jaeger, Lena-Christin & Höhler, Julia
- S0969698920312935 Refining e-shoppers’ perceived risks: Development and validation of new measurement scale
by Bashir, Shahid & Khwaja, Muddasar Ghani & Mahmood, Asif & Turi, Jamshid Ali & Latif, Khawaja Fawad
- S0969698920312947 Multichannel shopping: The effect of decision making style on shopper journey configuration and satisfaction
by Harris, Patricia & Dall’Olmo Riley, Francesca & Hand, Chris
- S0969698920312959 Managing the effectiveness of e-commerce platforms in a pandemic
by Tran, Lobel Trong Thuy
- S0969698920312960 Go loud or go home? How power distance belief influences the effect of brand prominence on luxury goods purchase intention
by Aw, Eugene Cheng-Xi & Chuah, Stephanie Hui-Wen & Sabri, Mohamad Fazli & Kamal Basha, Norazlyn
- S0969698920312984 A study on China's time-honored catering brands: Achieving new inheritance of traditional brands
by Zhang, Shu-Ning & Li, Yong-Quan & Liu, Chih-Hsing & Ruan, Wen-Qi
- S0969698920312996 Resilience toward supply disruptions: A stochastic inventory control model with partial backordering under the base stock policy
by Taleizadeh, Ata Allah & Tafakkori, Keivan & Thaichon, Park
- S0969698920313011 Enhancing relationships in e-tail: Role of relationship quality and duration
by Dorai, Sriram & Balasubramanian, Nataraj & Sivakumaran, Bharadhwaj
- S0969698920313084 QR code and mobile payment: The disruptive forces in retail
by Yan, Li-Ya & Tan, Garry Wei-Han & Loh, Xiu-Ming & Hew, Jun-Jie & Ooi, Keng-Boon
- S0969698920313096 Social network analysis and domestic and international retailers: An investigation of social media networks of cosmetic brands
by Watanabe, Nicholas M. & Kim, Jiyeon & Park, Joohyung
- S0969698920313102 The association between spatial attributes and neighborhood characteristics based on Meituan take-out data: Evidence from shanghai business circles
by Shi, Yishao & Tao, Tianhui & Cao, Xiangyang & Pei, Xiaowen
- S0969698920313114 Followers' engagement with instagram influencers: The role of influencers’ content and engagement strategy
by Tafesse, Wondwesen & Wood, Bronwyn P.
- S0969698920313126 Consumers’ preferences, attitudes and willingness to pay for bio-textile in wood fibers
by Sandra, Notaro & Alessandro, Paletto
- S0969698920313138 Uncertainty and affluent teenagers’ luxury buying-decision: The role of avoidance-related indecisiveness
by Sanyal, Shamindra Nath & Mazumder, Rabin & Singh, Ramendra & Sharma, Yukti
- S0969698920313217 Competitive location-based mobile coupon targeting strategy
by Luo, Meiling & Li, Gang & Chen, Xudong
- S0969698920313230 Examining the consequences of customer-oriented deviance in retail
by Mortimer, Gary & Fazal-e-Hasan, Syed Muhammad & Strebel, Judi
- S0969698920313242 Emotional labor in a non-isolated service encounter - The impact of customer observation on perceived authenticity and perceived fairness
by Olk, Stephan & Lindenmeier, Jörg & Tscheulin, Dieter K. & Zogaj, Adnan
- S0969698920313254 Everyday “low price†or everyday “value†? The interactive effects of framing and construal level on consumer purchase intentions
by Septianto, Felix & Lee, Michael SW. & Putra, Pragea Geldoffy
- S0969698920313266 Do brands make consumers happy?- A masstige theory perspective
by Kumar, Ajay & Paul, Justin & StarÄ ević, SlaÄ‘ana
- S0969698920313278 Linking transaction-specific satisfaction and customer loyalty – The case of casino resorts
by Ji, Chunli & Prentice, Catherine
- S0969698920313291 Chief stores officer and retailer performance
by Feng, Cong & Fay, Scott
- S0969698920313308 How trust mediate the effects of perceived justice on loyalty: A study in the context of automotive recall in China
by Liu, Yang & Cheng, Peng & Ouyang, Zhe
- S0969698920313321 Omnichannel retailing operations with coupon promotions
by Li, Zonghuo & Yang, Wensheng & Jin, Hyun Seung & Wang, Di
- S0969698920313333 What motivates customers to shop in smart shops? The impacts of smart technology and technology readiness
by Chang, Yu-Wei & Chen, Jiahe
- S0969698920313345 The ramification of dynamic investment on the promotion and preservation technology for inventory management through a modified flower pollination algorithm
by Saha, Subrata & Chatterjee, Debajyoti & Sarkar, Biswajit
- S0969698920313357 Understanding on-the-go consumption: A retail mix perspective
by Jebarajakirthy, Charles & Das, Manish & Maggioni, Isabella & Sands, Sean & Dharmesti, Maria & Ferraro, Carla
- S0969698920313369 Searching online and buying offline: Understanding the role of channel-, consumer-, and product-related factors in determining webrooming intention
by Aw, Eugene Cheng-Xi & Kamal Basha, Norazlyn & Ng, Siew Imm & Ho, Jo Ann
- S0969698920313370 What drives brand love for natural products? The moderating role of household size
by Kumar, Sushant & Dhir, Amandeep & Talwar, Shalini & Chakraborty, Debarun & Kaur, Puneet
- S0969698920313382 Understanding local food consumption from an ideological perspective: Locavorism, authenticity, pride, and willingness to visit
by Kim, Sun-Hwa & Huang, Ran
- S0969698920313400 Exploring the impact of the physical conditions of mannequin displays on mental simulation: An embodied cognition theory perspective
by Yim, Mark Yi-Cheon & Lee, JeongGyu & Jeong, Haeyoung
- S0969698920313412 Thinking inside the box: An empirical exploration of subscription retailing
by Bray, J. & De Silva Kanakaratne, M. & Dragouni, M. & Douglas, J.
- S0969698920313424 Employee Motivation to Co-Create Value (EMCCV): Construction and Validation of Scale
by Amin, Muhammad & Shamim, Amjad & Ghazali, Zulkipli & Khan, Imran
- S0969698920313436 Behavioral changes of multichannel customers: Their persistence and influencing factors
by Li, Xi & Dahana, Wirawan Dony & Li, Tongmao & Yuan, Jingbo
- S0969698920313448 A method for analyzing the daily variation in the spatial pattern of market area
by Sadahiro, Yukio
- S0969698920313473 Ketchup with your fries? Utilizing complementary product displays to transfer attention to a focal product
by Radon, Anita & Brannon, Daniel C. & Reardon, James
- S0969698920313485 Empirical decomposition of customer responses to discount coupons in online FMCG retailing
by Montazeri, Samaneh & Tamaddoni, Ali & Stakhovych, Stanislav & Ewing, Michael
- S0969698920313497 Has financial attitude impacted the trading activity of retail investors during the COVID-19 pandemic?
by Talwar, Manish & Talwar, Shalini & Kaur, Puneet & Tripathy, Naliniprava & Dhir, Amandeep
- S0969698920313503 What type of purchase do you prefer to share on social networking sites: Experiential or material?
by Zhang, Min & Li, Yuzhuo & Gu, Rongjie & Luo, Cheng
- S0969698920313576 An empirical examination of the effects of design elements of email newsletters on consumers’ email responses and their purchase
by Kumar, Ashish
- S096969892031095X Customer experience in the B2B area: The impact of age-related impressions
by Lecoeuvre, Laurence & Turner, Rodney & Kuppelwieser, Volker G.
- S096969892031273X A cross cultural study of gender differences in omnichannel retailing contexts
by Ameen, Nisreen & Tarhini, Ali & Shah, Mahmood Hussain & Nusair, Khaldoon
- S096969892031287X Redesigning after-sales service: Impact on incumbent product distribution channels
by Mehta, Ritu & Balakumar, Karthikeyan
- S096969892031290X Influence of incentive frames on offline-to-online interaction of outdoor advertising
by Wei, Zhiyong & Dou, Wenyu & Jiang, Qingyun & Gu, Chenyan
- S096969892031300X Travel deterrents to regional destinations
by Prentice, Catherine & Hsiao, Aaron
- S096969892031314X Factors affecting luxury consumers’ webrooming intention: A moderated-mediation approach
by Shankar, Amit & Jain, Sheetal
- S096969892031328X When I feel invaded, I will avoid it: The effect of advertising invasiveness on consumers’ avoidance of social media advertising
by Niu, Xingchen & Wang, Xuequn & Liu, Zilong
- S096969892031331X Impact of online convenience on mobile banking adoption intention: A moderated mediation approach
by Jebarajakirthy, Charles & Shankar, Amit
- S096969892031345X A virtual market in your pocket: How does mobile augmented reality (MAR) influence consumer decision making?
by Qin, Hong & Peak, Daniel Alan & Prybutok, Victor
2020, Volume 57, Issue C
- S0969698918306313 ‘Online Omnivores’ or ‘Willing but struggling’? Identifying online grocery shopping behavior segments using attitude theory
by Brand, Christian & Schwanen, Tim & Anable, Jillian
- S0969698918306428 Can gamification increases consumers’ engagement in fitness apps? The moderating role of commensurability of the game elements
by Feng, Wenting & Tu, Rungting & Hsieh, Peishan
- S0969698919302073 The terror of death and consumers’ sustainability attitudes
by Rahimah, Anni & Khalil, Shadab & Dang, Huu Phuc & Ming-Sung Cheng, Julian
- S0969698919302887 Shopping intention at AI-powered automated retail stores (AIPARS)
by Pillai, Rajasshrie & Sivathanu, Brijesh & Dwivedi, Yogesh K.
- S0969698919310665 (Dynamic) willingness to pay and e-commerce: Insights from sparkling wine sector in Russia
by Fedoseeva, Svetlana
- S0969698919311282 Why do people buy organic food? The moderating role of environmental concerns and trust
by Tandon, Anushree & Dhir, Amandeep & Kaur, Puneet & Kushwah, Shiksha & Salo, Jari
- S0969698919311671 What shapes adolescents’ attitudes toward luxury brands? The role of self-worth, self-construal, gender and national culture
by Bakir, Aysen & Gentina, Elodie & de Araújo Gil, Luciana
- S0969698919311786 The phenomenon of purchasing second-hand products by the BOP consumers
by Mukherjee, Srabanti & Datta, Biplab & Paul, Justin
- S0969698919312809 Creating an effective self-managed service climate for frontline service employees
by van Esch, Patrick & Arli, Denni & Gheshlaghi, Mahnaz Haji
- S0969698919312822 Observation of other's preferential treatment as a constructive catalyst for improved repatronize intentions
by Chang, Woojung & Song, Ji Hee & Lee, Sungho
- S0969698919312986 Why visit theme parks? A leisure constraints and perceived authenticity perspective
by Tan, Wee-Kheng & Huang, Shih-Yin
- S0969698919314286 The conditional enjoyment-enhancing effect of shipping box aesthetics
by Schnurr, Benedikt & Wetzels, Martin
- S0969698919314298 Condoms and bananas: Shock advertising explained through congruence theory
by Lee, Michael S.W. & Septianto, Felix & Frethey-Bentham, Catherine & Gao, Esther
- S0969698919314420 Sensory overload in a shopping environment: Not every sensory modality leads to too much stimulation
by Doucé, Lieve & Adams, Carmen
- S0969698919314572 Equilibrium in supply chain network with competition and service level between channels considering consumers' channel preferences
by Zhang, Guangming & Dai, Gengxin & Sun, Hao & Zhang, Guitao & Yang, Zhilin
- S0969698919314882 Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail
by Tyrväinen, Olli & Karjaluoto, Heikki & Saarijärvi, Hannu
- S0969698919315425 Is it all about consumer engagement? Explaining continuance intention for utilitarian and hedonic service consumption
by Hepola, Janne & Leppäniemi, Matti & Karjaluoto, Heikki
- S0969698919315619 A PLS-SEM approach to understanding E-SQ, E-Satisfaction and E-Loyalty for fashion E-Retailers in Spain
by RodrÃguez, Pablo Gutiérrez & Villarreal, Ricardo & Valiño, Pedro Cuesta & Blozis, Shelley
- S0969698919315620 An evolutionary game theoretic model for analyzing retailers’ behavior when introducing economy and premium private labels
by Assarzadegan, Parisa & Hejazi, Seyed Reza & Raissi, Gholam Ali
- S0969698920300230 Managing customer reactions to brand deletion in B2B and B2C contexts
by Shah, Purvi
- S0969698920300643 Analysis of the adoption of customer facing InStore technologies in retail SMEs
by Lorente-MartÃnez, Javier & NavÃo-Marco, Julio & Rodrigo-Moya, Beatriz
- S0969698920301533 The impact of personal, market- and product-relevant factors on patronage behaviour in the automobile tyre replacement market
by Mahama-Musah, Fuseina & Vanhaverbeke, Lieselot & Gillet, Arnaud
- S0969698920301570 Exploring the resources associated with consumer vulnerability: Designing nuanced retail hardship programs
by Glavas, Charmaine & Letheren, Kate & Russell-Bennett, Rebekah & McAndrew, Ryan & Bedggood, Rowan E.
- S0969698920303222 Price image and the sugrophobia effect on luxury retail purchase intention
by Cheah, Jun-Hwa & Waller, David & Thaichon, Park & Ting, Hiram & Lim, Xin-Jean
- S0969698920303428 Investigating pharmaceutical logistics service quality with refined Kano's model
by Chen, Mu-Chen & Hsu, Chia-Lin & Lee, Li-Hung
- S0969698920304203 The small, inventory free retail format: The impact on consumer-based brand equity and purchase behavior
by Slaton, Kelcie & Testa, Danielle & Bakhshian, Sonia & Fiore, Ann Marie
- S0969698920304598 Unusual purchasing behavior during the early stages of the COVID-19 pandemic: The stimulus-organism-response approach
by Laato, Samuli & Islam, A.K.M. Najmul & Farooq, Ali & Dhir, Amandeep
- S0969698920304926 Mall experiences are not universal: The moderating roles of national culture and mall industry age
by Gilboa, Shaked & Vilnai-Yavetz, Iris & Mitchell, Vince & Borges, Adilson & Frimpong, Kwabena & Belhsen, Nourdine
- S0969698920306433 Sharing of fake news on social media: Application of the honeycomb framework and the third-person effect hypothesis
by Talwar, Shalini & Dhir, Amandeep & Singh, Dilraj & Virk, Gurnam Singh & Salo, Jari
- S0969698920307220 Mobile payment and online to offline retail business models
by Liao, Shu-Hsien & Yang, Ling-Ling
- S0969698920307372 Employee norm-violations in the service encounter during the corona pandemic and their impact on customer satisfaction
by Söderlund, Magnus
- S0969698920308262 Persuasive location-based messaging to increase store visits: An exploratory study of fashion shoppers
by Meents, Selmar & Verhagen, Tibert & Merikivi, Jani & Weltevreden, Jesse
- S0969698920308274 Non-immersive virtual reality technologies in real estate: How customer experience drives attitudes toward properties and the service provider
by Pleyers, Gordy & Poncin, Ingrid
- S0969698920309176 Timed intervention in COVID-19 and panic buying
by Prentice, Catherine & Chen, Jinyan & Stantic, Bela
- S0969698920310948 The practitioners’ path to customer loyalty: Memorable experiences or frictionless experiences?
by Williams, Luke & Buoye, Alexander & Keiningham, Timothy L. & Aksoy, Lerzan
- S0969698920310961 A neurophysiological exploration of the dynamic nature of emotions during the customer experience
by Verhulst, Nanouk & Vermeir, Iris & Slabbinck, Hendrik & Larivière, Bart & Mauri, Maurizio & Russo, Vincenzo
- S0969698920310973 Beyond good and bad: Challenging the suggested role of emotions in customer experience (CX) research
by Manthiou, Aikaterini & Hickman, Ellie & Klaus, Phil
- S0969698920310985 Customer experience and commitment in retailing: Does customer age matter?
by Khan, Imran & Hollebeek, Linda D. & Fatma, Mobin & Islam, Jamid Ul & Riivits-Arkonsuo, Iivi
- S0969698920310997 Street harassment is marketplace discrimination: The impact of street harassment on young female consumers’ marketplace experiences
by Rosenbaum, Mark S. & Edwards, Karen L. & Malla, Binayak & Adhikary, Jyoti Regmi & RamÃrez, Germán Contreras
- S0969698920311000 Patient experience in the digital age: An investigation into the effect of generational cohorts
by Alkire (née Nasr), Linda & O'Connor, Genevieve E. & Myrden, Susan & Köcher, Sören
- S0969698920312571 Role of consumption values in the luxury brand experience: Moderating effects of category and the generation gap
by Han, Sang-Lin & Kim, Kihyung
- S0969698920312583 The moderating effect of need for belonging and communal-brand connection on counterfeit purchasing
by Hawkins, Matthew A.
- S0969698920312595 Exploring consumers’ subjective shopping experiences in directly operated luxury brand stores
by Kauppinen-Räisänen, Hannele & Mühlbacher, Hans & Taishoff, Marika
- S0969698920312601 The effect of interior color on customers’ aesthetic perception, emotion, and behavior in the luxury service
by Kim, Dongyoup & Hyun, Hyowon & Park, Jungkun
- S0969698920312613 Online luxury goods with price discount or onsite luxury goods with luxury services: Role of situation-specific thinking styles and socio-demographics
by Ryu, Sann
- S0969698920312625 The consequences of customer-oriented constructive deviance in luxury-hotel restaurants
by Gong, Taeshik & Wang, Chen-Ya & Lee, Kangcheol
- S0969698920312637 Pillars of sustainable food experiences in the luxury gastronomy sector: A qualitative exploration of Michelin-starred chefs’ motivations
by Batat, Wided
- S096969891831138X National versus private brand: A regulatory focus perspective
by Tran, Trang P. & Guzmán, Francisco & Paswan, Audhesh K. & Blankson, Charles
- S096969891931567X Applying the multisensory sculpture technique to explore the role of brand usage on multisensory brand experiences
by Castillo-Villar, Fernando Rey & Villasante-Arellano, Ana Josefina
- S096969892030240X How managerial responses to online reviews affect customer satisfaction: An empirical study based on additional reviews
by Zhao, Yan & Wen, Lingling & Feng, Xiangnan & Li, Ran & Lin, Xiaolin
- S096969892030566X The evolving role of hit and niche products in brick-and-mortar retail category assortment planning: A large-scale empirical investigation of U.S. consumer packaged goods
by Hoskins, Jake D.
- S096969892030713X Enhancing brand coolness through perceived luxury values: Insight from luxury fashion brands
by Loureiro, Sandra Maria Correia & Jiménez-Barreto, Jano & Romero, Jaime
- S096969892031256X The end of the world as we know it? The influence of online channels on the luxury customer experience
by Klaus, Philipp ‘Phil’
2020, Volume 56, Issue C
- S0969698918307860 Why do people use and recommend m-wallets?
by Kaur, Puneet & Dhir, Amandeep & Bodhi, Rahul & Singh, Tripti & Almotairi, Mohammad
- S0969698919303066 The effects of possession- and social inclusion-defined materialism on consumer behavior toward economical versus luxury product categories, goods versus services product types, and individual versus group marketplace scenarios
by Lim, Weng Marc & Phang, Cynthia Su Chen & Lim, Ai Ling
- S0969698919304539 Modelling consumers’ acceptance for the click and collect service
by Milioti, Christina & Pramatari, Katerina & Kelepouri, Ioanna
- S0969698919305508 A multi-country study of bank reputation among customers in Africa: Key antecedents and consequences
by Osakwe, Christian Nedu & Ruiz, Belén & Amegbe, Hayford & Chinje, Nathalie B. & Cheah, Jun-Hwa & Ramayah, T.
- S0969698919307155 Bridging the valuescape with digital technology: A mixed methods study on customers’ value creation process in the physical retail space
by Nöjd, Sture & Trischler, Jessica Westman & Otterbring, Tobias & Andersson, Pernille K. & Wästlund, Erik
- S0969698919307805 Now is the time to embrace interactive electronic applications of Association Pattern Technique
by Diedericks, Lizette & Erasmus, Alet C. & Donoghue, Suné
- S0969698919308756 Do consumers use tipping to monitor service? Role of power and embarrassment
by Lee, Jeonggyu & Aggarwal, Anubhav & Rafieian, Hoori & Korschun, Daniel
- S0969698919309865 Dynamic assortment in the presence of brand heterogeneity
by Qiu, Jiaqing & Li, Xiangyong & Duan, Yongrui & Chen, Mengxi & Tian, Peng
- S0969698919310562 Recipes for achieving customer loyalty: A qualitative comparative analysis of the dimensions of customer experience
by Pekovic, Sanja & Rolland, Sylvie
- S0969698919311221 The pauper wears prada? How debt stress promotes luxury consumption
by Wang, Wangshuai & Ma, Tianjiao & Li, Jie & Zhang, Mo
- S0969698919311269 Gender differences using online auctions within a generation Y sample: An application of the Theory of Planned Behaviour
by McLaughlin, Christopher & McCauley, Laura Bradley & Prentice, Garry & Verner, Emma-Jayne & Loane, Sharon
- S0969698919312135 Social media sentimentas an additional performance measure? Examples from iconic theme park destinations
by Widmar, Nicole Olynk & Bir, Courtney & Clifford, McKenna & Slipchenko, Natalya
- S0969698919312378 Feeling hungry? let's order through mobile! examining the fast food mobile commerce in China
by Akram, Umair & Ansari, Aisha Rehman & Fu, Guoqun & Junaid, Muhammad
- S0969698919312974 A coordination mechanism through relational contract in a two-echelon supply chain
by Liu, Yong & Liu, Zhi-yang & Ren, Wen-wen & Lin Forrest, Jeffrey Yi
- S0969698919313311 Research on the influence of after-sales service quality factors on customer satisfaction
by Shokouhyar, Sajjad & Shokoohyar, Sina & Safari, Sepehr
- S0969698919314523 Revisiting customer analytics capability for data-driven retailing
by Hossain, Md Afnan & Akter, Shahriar & Yanamandram, Venkata
- S0969698919314614 Privacy threats with retail technologies: A consumer perspective
by Pizzi, Gabriele & Scarpi, Daniele
- S0969698919315802 The role of consumer knowledge, experience,and heterogeneity in fish consumption: Policy lessons from Japan
by Kitano, Shinichi & Yamamoto, Naotoshi
- S0969698919316030 Service quality in airport hotel chains through the lens of online reviewers
by Moro, Sérgio & Lopes, Rui J. & Esmerado, Joaquim & Botelho, Miguel
- S0969698920301181 Influence of opinion leadership identification criteria: The purchase of smartphones
by Romero-RodrÃguez, Margarita E. & RodrÃguez-Donate, M. Carolina & Hernández-GarcÃa, M. Carmen & RodrÃguez-Brito, M. Gracia
- S0969698920303143 Visitors’ pro-environmental behavior and the underlying motivations for natural environment: Merging dual concern theory and attachment theory
by Kim, Minseong & Koo, Dong-Woo
- S0969698920303313 Exploring the effect of Starbucks' green marketing on consumers' purchase decisions from consumers’ perspective
by Tsai, Pei-Hsuan & Lin, Guan-Yi & Zheng, Yu-Lin & Chen, Yi-Chong & Chen, Pao-Zhen & Su, Zheng-Cheng
- S0969698920306184 Engaging and retaining customers with AI and employee service
by Prentice, Catherine & Nguyen, Mai
- S0969698920308237 How to increase multichannel shopping satisfaction? An adapted Kano based stage-gate approach to select new technologies
by Baier, Daniel & Rese, Alexandra
- S0969698920308286 Chatbots in retailers’ customer communication: How to measure their acceptance?
by Rese, Alexandra & Ganster, Lena & Baier, Daniel
- S0969698920308298 How do consumers process digital display ads in-store? The effect of location, content, and goal relevance
by van de Sanden, Stephanie & Willems, Kim & Brengman, Malaika
- S096969891831107X Market demand and government regulation for quality grading system of agricultural products in China
by Nie, Wenjing & Li, Taiping & Zhu, Liqun
- S096969891930757X Impact of acculturation to western culture (AWC) on western fashion luxury consumption among Gen-Y consumers in the Asia-Pacific region
by Das, Manish & Jebarajakirthy, Dr Charles
- S096969891930949X It takes two to tango: The role of customer empathy and resources to improve the efficacy of frontline employee empathy
by Ngo, Liem Viet & Nguyen, Thi Nguyet Que & Tran, Nam The & Paramita, Widya
- S096969891931029X Intra-household task allocation in online grocery shopping: Together alone
by Van Droogenbroeck, Ellen & Van Hove, Leo
- S096969891931183X Shopping and cross-shopping practices in Hanoi Vietnam: An emerging urban market context
by Hai Tran, Van & Sirieix, Lucie
2020, Volume 55, Issue C
- S0969698918307847 Exploring hotel brand attachment: The mediating role of sentimental value
by Liu, Yan & Kou, Yan & Guan, Zhenzhong & Hu, JiaJing & Pu, Bo
- S0969698918309494 The effect of alcohol consumption and contextual cues on the evaluation of new brands of alcoholic beverages at the POS
by Khandeparkar, Kapil & Motiani, Manoj
- S0969698918310087 “I'll buy what she's #wearing†: The roles of envy toward and parasocial interaction with influencers in Instagram celebrity-based brand endorsement and social commerce
by Jin, S. Venus & Ryu, Ehri
- S0969698919300396 Store of the future: Towards a (re)invention and (re)imagination of physical store space in an omnichannel context
by Alexander, Bethan & Blazquez Cano, Marta
- S0969698919300475 Designing retail - Unravelling coping strategies through emphatic interviewing owner managers
by Madsen, Signe Mørk & Petermans, Ann
- S0969698919301481 Investigating the link between innovation and mainstream adoption: How to identify consumer trends
by Cloughton, Carol
- S0969698919301535 A holistic competence framework for (future) retail design and retail design education
by Quartier, Katelijn & Claes, Stephanie & Vanrie, Jan
- S0969698919302590 Therapeutic servicescapes: Restorative and relational resources in service settings
by Rosenbaum, Mark S. & Friman, Margareta & Ramirez, Germán Contreras & Otterbring, Tobias
- S0969698919302991 Impact of shared history on customers’ service evaluations
by Al Hakim, Zeina T. & Sengupta, Sanchayan & Cuny, Caroline
- S0969698919303315 Sociodemographic and spatial disaggregation of e-commerce channel use in the grocery market in Great Britain
by Hood, Nick & Urquhart, Ryan & Newing, Andy & Heppenstall, Alison
- S0969698919304011 Exploring the influence of online reviews and motivating factors on sales: A meta-analytic study and the moderating role of product category
by Li, Kunlin & Chen, Yuhan & Zhang, Liyi
- S0969698919304485 Measuring ease of use of mobile applications in e-commerce retailing from the perspective of consumer online shopping behaviour patterns
by Li, Xiong & Zhao, Xiaodong & Xu, Wangtu (Ato) & Pu, Wei
- S0969698919305132 Customer proactive training vs customer reactive training in retail store settings: Effects on script proficiency, customer satisfaction, and sales volume
by Nicod, Lionel & Llosa, Sylvie & Bowen, David
- S0969698919306605 The effect of attribute originality on consumers’ adoption intention of customization: The role of construal level
by Chen, Bo
- S0969698919306794 Retailer corporate social responsibility and consumer citizenship behavior: The mediating roles of perceived consumer effectiveness and consumer trust
by Dang, Van Thac & Nguyen, Ninh & Pervan, Simon
- S0969698919307179 Storytelling, the scale of persuasion and retention: A neuromarketing approach
by Hamelin, Nicolas & Thaichon, Park & Abraham, Christopher & Driver, Nicholas & Lipscombe, Joe & Pillai, Jayarethanam
- S0969698919307465 An innovation resistance theory perspective on mobile payment solutions
by Kaur, Puneet & Dhir, Amandeep & Singh, Naveen & Sahu, Ganesh & Almotairi, Mohammad
- S0969698919307489 Barriers and enablers for innovation in the retail sector: Co-innovating with the customer. A case study in grocery retailing
by Albors-Garrigos, Jose
- S0969698919307982 A synthesis of constructs for modelling consumers’ perception of value from mobile-commerce (M-VAL)
by Dastane, Omkar & Goi, Chai Lee & Rabbanee, Fazlul
- S0969698919308008 “Conflict-performance assumption†or “performance-conflict assumption†: Insights from franchising
by Perrigot, Rozenn & López-Fernández, Begoña & Basset, Guy
- S0969698919308367 Brand preference in the face of control loss and service failure: The role of the sound of brands
by Khenfer, Jamel & Cuny, Caroline
- S0969698919308537 A correlated uniqueness model of service quality measurement among users of cloud-based service platforms
by Boakye, Kwabena G. & Natesan, Prathiba & Prybutok, Victor R.
- S0969698919308793 Mediated-moderated effects: High and low store image, brand awareness, perceived value from mini and supermarkets retail stores
by Graciola, Ana Paula & De Toni, Deonir & Milan, Gabriel Sperandio & Eberle, Luciene
- S0969698919309130 Guilt online vs. offline: What are its consequences on consumer behavior?
by Saintives, Camille
- S0969698919309427 Retail location preferences: A comparative analysis
by Adeniyi, Oluwole & Brown, Abraham & Whysall, Paul
- S0969698919309439 Online anthropomorphism and consumers’ privacy concern: Moderating roles of need for interaction and social exclusion
by Xie, Yi & Chen, Ke & Guo, Xiaoling
- S0969698919309464 Label design of wines sold online: Effects of perceived authenticity on purchase intentions
by Pelet, Jean-Éric & Durrieu, François & Lick, Erhard
- S0969698919309567 Consumer resistance and inertia of retail investors: Development of the resistance adoption inertia continuance (RAIC) framework
by Seth, Himanshu & Talwar, Shalini & Bhatia, Anuj & Saxena, Akanksha & Dhir, Amandeep
- S0969698919310434 Antecedents and consequents of consumers not adopting e-commerce
by Mainardes, Emerson Wagner & Souza, Irailton Melo de & Correia, Rogério Dias
- S0969698919310719 Determining profitable products in the retail market with consideration of cash limitation and exhibition periods
by Kiani, Gholam Hossain
- S0969698919310793 Identifying the critical factors of customer behavior: An integration perspective of marketing strategy and components of attitudes
by Chou, Sheng-Fang & Horng, Jeou-Shyan & Sam Liu, Chih-Hsing & Lin, Jun-You
- S0969698919310902 The effect of 360-degree rotatable product images on purchase intention
by Kim, Seeun & Baek, Tae Hyun & Yoon, Sukki
- S0969698919311099 How self-construal drives intention for status consumption: A moderated mediated mechanism
by Jebarajakirthy, Charles & Das, Manish
- S0969698919311725 Triadic relationship between customers, service providers and government in a highly regulated industry
by Quach, Sara & Thaichon, Park & Hewege, Chandana
Printed from https://ideas.repec.org/s/eee/joreco9.html
