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Content
2020, Volume 57, Issue C
- S0969698920310948 The practitioners’ path to customer loyalty: Memorable experiences or frictionless experiences?
by Williams, Luke & Buoye, Alexander & Keiningham, Timothy L. & Aksoy, Lerzan
- S0969698920310961 A neurophysiological exploration of the dynamic nature of emotions during the customer experience
by Verhulst, Nanouk & Vermeir, Iris & Slabbinck, Hendrik & Larivière, Bart & Mauri, Maurizio & Russo, Vincenzo
- S0969698920310973 Beyond good and bad: Challenging the suggested role of emotions in customer experience (CX) research
by Manthiou, Aikaterini & Hickman, Ellie & Klaus, Phil
- S0969698920310985 Customer experience and commitment in retailing: Does customer age matter?
by Khan, Imran & Hollebeek, Linda D. & Fatma, Mobin & Islam, Jamid Ul & Riivits-Arkonsuo, Iivi
- S0969698920310997 Street harassment is marketplace discrimination: The impact of street harassment on young female consumers’ marketplace experiences
by Rosenbaum, Mark S. & Edwards, Karen L. & Malla, Binayak & Adhikary, Jyoti Regmi & RamÃrez, Germán Contreras
- S0969698920311000 Patient experience in the digital age: An investigation into the effect of generational cohorts
by Alkire (née Nasr), Linda & O'Connor, Genevieve E. & Myrden, Susan & Köcher, Sören
- S0969698920312571 Role of consumption values in the luxury brand experience: Moderating effects of category and the generation gap
by Han, Sang-Lin & Kim, Kihyung
- S0969698920312583 The moderating effect of need for belonging and communal-brand connection on counterfeit purchasing
by Hawkins, Matthew A.
- S0969698920312595 Exploring consumers’ subjective shopping experiences in directly operated luxury brand stores
by Kauppinen-Räisänen, Hannele & Mühlbacher, Hans & Taishoff, Marika
- S0969698920312601 The effect of interior color on customers’ aesthetic perception, emotion, and behavior in the luxury service
by Kim, Dongyoup & Hyun, Hyowon & Park, Jungkun
- S0969698920312613 Online luxury goods with price discount or onsite luxury goods with luxury services: Role of situation-specific thinking styles and socio-demographics
by Ryu, Sann
- S0969698920312625 The consequences of customer-oriented constructive deviance in luxury-hotel restaurants
by Gong, Taeshik & Wang, Chen-Ya & Lee, Kangcheol
- S0969698920312637 Pillars of sustainable food experiences in the luxury gastronomy sector: A qualitative exploration of Michelin-starred chefs’ motivations
by Batat, Wided
- S096969891831138X National versus private brand: A regulatory focus perspective
by Tran, Trang P. & Guzmán, Francisco & Paswan, Audhesh K. & Blankson, Charles
- S096969891931567X Applying the multisensory sculpture technique to explore the role of brand usage on multisensory brand experiences
by Castillo-Villar, Fernando Rey & Villasante-Arellano, Ana Josefina
- S096969892030240X How managerial responses to online reviews affect customer satisfaction: An empirical study based on additional reviews
by Zhao, Yan & Wen, Lingling & Feng, Xiangnan & Li, Ran & Lin, Xiaolin
- S096969892030566X The evolving role of hit and niche products in brick-and-mortar retail category assortment planning: A large-scale empirical investigation of U.S. consumer packaged goods
by Hoskins, Jake D.
- S096969892030713X Enhancing brand coolness through perceived luxury values: Insight from luxury fashion brands
by Loureiro, Sandra Maria Correia & Jiménez-Barreto, Jano & Romero, Jaime
- S096969892031256X The end of the world as we know it? The influence of online channels on the luxury customer experience
by Klaus, Philipp ‘Phil’
2020, Volume 56, Issue C
- S0969698918307860 Why do people use and recommend m-wallets?
by Kaur, Puneet & Dhir, Amandeep & Bodhi, Rahul & Singh, Tripti & Almotairi, Mohammad
- S0969698919303066 The effects of possession- and social inclusion-defined materialism on consumer behavior toward economical versus luxury product categories, goods versus services product types, and individual versus group marketplace scenarios
by Lim, Weng Marc & Phang, Cynthia Su Chen & Lim, Ai Ling
- S0969698919304539 Modelling consumers’ acceptance for the click and collect service
by Milioti, Christina & Pramatari, Katerina & Kelepouri, Ioanna
- S0969698919305508 A multi-country study of bank reputation among customers in Africa: Key antecedents and consequences
by Osakwe, Christian Nedu & Ruiz, Belén & Amegbe, Hayford & Chinje, Nathalie B. & Cheah, Jun-Hwa & Ramayah, T.
- S0969698919307155 Bridging the valuescape with digital technology: A mixed methods study on customers’ value creation process in the physical retail space
by Nöjd, Sture & Trischler, Jessica Westman & Otterbring, Tobias & Andersson, Pernille K. & Wästlund, Erik
- S0969698919307805 Now is the time to embrace interactive electronic applications of Association Pattern Technique
by Diedericks, Lizette & Erasmus, Alet C. & Donoghue, Suné
- S0969698919308756 Do consumers use tipping to monitor service? Role of power and embarrassment
by Lee, Jeonggyu & Aggarwal, Anubhav & Rafieian, Hoori & Korschun, Daniel
- S0969698919309865 Dynamic assortment in the presence of brand heterogeneity
by Qiu, Jiaqing & Li, Xiangyong & Duan, Yongrui & Chen, Mengxi & Tian, Peng
- S0969698919310562 Recipes for achieving customer loyalty: A qualitative comparative analysis of the dimensions of customer experience
by Pekovic, Sanja & Rolland, Sylvie
- S0969698919311221 The pauper wears prada? How debt stress promotes luxury consumption
by Wang, Wangshuai & Ma, Tianjiao & Li, Jie & Zhang, Mo
- S0969698919311269 Gender differences using online auctions within a generation Y sample: An application of the Theory of Planned Behaviour
by McLaughlin, Christopher & McCauley, Laura Bradley & Prentice, Garry & Verner, Emma-Jayne & Loane, Sharon
- S0969698919312135 Social media sentimentas an additional performance measure? Examples from iconic theme park destinations
by Widmar, Nicole Olynk & Bir, Courtney & Clifford, McKenna & Slipchenko, Natalya
- S0969698919312378 Feeling hungry? let's order through mobile! examining the fast food mobile commerce in China
by Akram, Umair & Ansari, Aisha Rehman & Fu, Guoqun & Junaid, Muhammad
- S0969698919312974 A coordination mechanism through relational contract in a two-echelon supply chain
by Liu, Yong & Liu, Zhi-yang & Ren, Wen-wen & Lin Forrest, Jeffrey Yi
- S0969698919313311 Research on the influence of after-sales service quality factors on customer satisfaction
by Shokouhyar, Sajjad & Shokoohyar, Sina & Safari, Sepehr
- S0969698919314523 Revisiting customer analytics capability for data-driven retailing
by Hossain, Md Afnan & Akter, Shahriar & Yanamandram, Venkata
- S0969698919314614 Privacy threats with retail technologies: A consumer perspective
by Pizzi, Gabriele & Scarpi, Daniele
- S0969698919315802 The role of consumer knowledge, experience,and heterogeneity in fish consumption: Policy lessons from Japan
by Kitano, Shinichi & Yamamoto, Naotoshi
- S0969698919316030 Service quality in airport hotel chains through the lens of online reviewers
by Moro, Sérgio & Lopes, Rui J. & Esmerado, Joaquim & Botelho, Miguel
- S0969698920301181 Influence of opinion leadership identification criteria: The purchase of smartphones
by Romero-RodrÃguez, Margarita E. & RodrÃguez-Donate, M. Carolina & Hernández-GarcÃa, M. Carmen & RodrÃguez-Brito, M. Gracia
- S0969698920303143 Visitors’ pro-environmental behavior and the underlying motivations for natural environment: Merging dual concern theory and attachment theory
by Kim, Minseong & Koo, Dong-Woo
- S0969698920303313 Exploring the effect of Starbucks' green marketing on consumers' purchase decisions from consumers’ perspective
by Tsai, Pei-Hsuan & Lin, Guan-Yi & Zheng, Yu-Lin & Chen, Yi-Chong & Chen, Pao-Zhen & Su, Zheng-Cheng
- S0969698920306184 Engaging and retaining customers with AI and employee service
by Prentice, Catherine & Nguyen, Mai
- S0969698920308237 How to increase multichannel shopping satisfaction? An adapted Kano based stage-gate approach to select new technologies
by Baier, Daniel & Rese, Alexandra
- S0969698920308286 Chatbots in retailers’ customer communication: How to measure their acceptance?
by Rese, Alexandra & Ganster, Lena & Baier, Daniel
- S0969698920308298 How do consumers process digital display ads in-store? The effect of location, content, and goal relevance
by van de Sanden, Stephanie & Willems, Kim & Brengman, Malaika
- S096969891831107X Market demand and government regulation for quality grading system of agricultural products in China
by Nie, Wenjing & Li, Taiping & Zhu, Liqun
- S096969891930757X Impact of acculturation to western culture (AWC) on western fashion luxury consumption among Gen-Y consumers in the Asia-Pacific region
by Das, Manish & Jebarajakirthy, Dr Charles
- S096969891930949X It takes two to tango: The role of customer empathy and resources to improve the efficacy of frontline employee empathy
by Ngo, Liem Viet & Nguyen, Thi Nguyet Que & Tran, Nam The & Paramita, Widya
- S096969891931029X Intra-household task allocation in online grocery shopping: Together alone
by Van Droogenbroeck, Ellen & Van Hove, Leo
- S096969891931183X Shopping and cross-shopping practices in Hanoi Vietnam: An emerging urban market context
by Hai Tran, Van & Sirieix, Lucie
2020, Volume 55, Issue C
- S0969698918307847 Exploring hotel brand attachment: The mediating role of sentimental value
by Liu, Yan & Kou, Yan & Guan, Zhenzhong & Hu, JiaJing & Pu, Bo
- S0969698918309494 The effect of alcohol consumption and contextual cues on the evaluation of new brands of alcoholic beverages at the POS
by Khandeparkar, Kapil & Motiani, Manoj
- S0969698918310087 “I'll buy what she's #wearing†: The roles of envy toward and parasocial interaction with influencers in Instagram celebrity-based brand endorsement and social commerce
by Jin, S. Venus & Ryu, Ehri
- S0969698919300396 Store of the future: Towards a (re)invention and (re)imagination of physical store space in an omnichannel context
by Alexander, Bethan & Blazquez Cano, Marta
- S0969698919300475 Designing retail - Unravelling coping strategies through emphatic interviewing owner managers
by Madsen, Signe Mørk & Petermans, Ann
- S0969698919301481 Investigating the link between innovation and mainstream adoption: How to identify consumer trends
by Cloughton, Carol
- S0969698919301535 A holistic competence framework for (future) retail design and retail design education
by Quartier, Katelijn & Claes, Stephanie & Vanrie, Jan
- S0969698919302590 Therapeutic servicescapes: Restorative and relational resources in service settings
by Rosenbaum, Mark S. & Friman, Margareta & Ramirez, Germán Contreras & Otterbring, Tobias
- S0969698919302991 Impact of shared history on customers’ service evaluations
by Al Hakim, Zeina T. & Sengupta, Sanchayan & Cuny, Caroline
- S0969698919303315 Sociodemographic and spatial disaggregation of e-commerce channel use in the grocery market in Great Britain
by Hood, Nick & Urquhart, Ryan & Newing, Andy & Heppenstall, Alison
- S0969698919304011 Exploring the influence of online reviews and motivating factors on sales: A meta-analytic study and the moderating role of product category
by Li, Kunlin & Chen, Yuhan & Zhang, Liyi
- S0969698919304485 Measuring ease of use of mobile applications in e-commerce retailing from the perspective of consumer online shopping behaviour patterns
by Li, Xiong & Zhao, Xiaodong & Xu, Wangtu (Ato) & Pu, Wei
- S0969698919305132 Customer proactive training vs customer reactive training in retail store settings: Effects on script proficiency, customer satisfaction, and sales volume
by Nicod, Lionel & Llosa, Sylvie & Bowen, David
- S0969698919306605 The effect of attribute originality on consumers’ adoption intention of customization: The role of construal level
by Chen, Bo
- S0969698919306794 Retailer corporate social responsibility and consumer citizenship behavior: The mediating roles of perceived consumer effectiveness and consumer trust
by Dang, Van Thac & Nguyen, Ninh & Pervan, Simon
- S0969698919307179 Storytelling, the scale of persuasion and retention: A neuromarketing approach
by Hamelin, Nicolas & Thaichon, Park & Abraham, Christopher & Driver, Nicholas & Lipscombe, Joe & Pillai, Jayarethanam
- S0969698919307465 An innovation resistance theory perspective on mobile payment solutions
by Kaur, Puneet & Dhir, Amandeep & Singh, Naveen & Sahu, Ganesh & Almotairi, Mohammad
- S0969698919307489 Barriers and enablers for innovation in the retail sector: Co-innovating with the customer. A case study in grocery retailing
by Albors-Garrigos, Jose
- S0969698919307982 A synthesis of constructs for modelling consumers’ perception of value from mobile-commerce (M-VAL)
by Dastane, Omkar & Goi, Chai Lee & Rabbanee, Fazlul
- S0969698919308008 “Conflict-performance assumption†or “performance-conflict assumption†: Insights from franchising
by Perrigot, Rozenn & López-Fernández, Begoña & Basset, Guy
- S0969698919308367 Brand preference in the face of control loss and service failure: The role of the sound of brands
by Khenfer, Jamel & Cuny, Caroline
- S0969698919308537 A correlated uniqueness model of service quality measurement among users of cloud-based service platforms
by Boakye, Kwabena G. & Natesan, Prathiba & Prybutok, Victor R.
- S0969698919308793 Mediated-moderated effects: High and low store image, brand awareness, perceived value from mini and supermarkets retail stores
by Graciola, Ana Paula & De Toni, Deonir & Milan, Gabriel Sperandio & Eberle, Luciene
- S0969698919309130 Guilt online vs. offline: What are its consequences on consumer behavior?
by Saintives, Camille
- S0969698919309427 Retail location preferences: A comparative analysis
by Adeniyi, Oluwole & Brown, Abraham & Whysall, Paul
- S0969698919309439 Online anthropomorphism and consumers’ privacy concern: Moderating roles of need for interaction and social exclusion
by Xie, Yi & Chen, Ke & Guo, Xiaoling
- S0969698919309464 Label design of wines sold online: Effects of perceived authenticity on purchase intentions
by Pelet, Jean-Éric & Durrieu, François & Lick, Erhard
- S0969698919309567 Consumer resistance and inertia of retail investors: Development of the resistance adoption inertia continuance (RAIC) framework
by Seth, Himanshu & Talwar, Shalini & Bhatia, Anuj & Saxena, Akanksha & Dhir, Amandeep
- S0969698919310434 Antecedents and consequents of consumers not adopting e-commerce
by Mainardes, Emerson Wagner & Souza, Irailton Melo de & Correia, Rogério Dias
- S0969698919310719 Determining profitable products in the retail market with consideration of cash limitation and exhibition periods
by Kiani, Gholam Hossain
- S0969698919310793 Identifying the critical factors of customer behavior: An integration perspective of marketing strategy and components of attitudes
by Chou, Sheng-Fang & Horng, Jeou-Shyan & Sam Liu, Chih-Hsing & Lin, Jun-You
- S0969698919310902 The effect of 360-degree rotatable product images on purchase intention
by Kim, Seeun & Baek, Tae Hyun & Yoon, Sukki
- S0969698919311099 How self-construal drives intention for status consumption: A moderated mediated mechanism
by Jebarajakirthy, Charles & Das, Manish
- S0969698919311725 Triadic relationship between customers, service providers and government in a highly regulated industry
by Quach, Sara & Thaichon, Park & Hewege, Chandana
- S0969698919311865 Forecasting artificial intelligence on online customer assistance: Evidence from chatbot patents analysis
by Pantano, Eleonora & Pizzi, Gabriele
- S0969698919311944 Transnational corporations’ localization strategies via retail attributes: Focus on Chinese market
by Shin, Sanghyup & Kim, Hyun & Kim, Woohyoung
- S0969698919312032 Weathering consumer pricing sensitivity: The importance of customer contact and personalized services in the financial services industry
by Yun, Wonjoo & Hanson, Nicole
- S0969698919312159 Virtual reality through the customer journey: Framework and propositions
by Hollebeek, Linda D. & Clark, Moira K. & Andreassen, Tor W. & Sigurdsson, Valdimar & Smith, Dale
- S0969698919312287 Examining key drivers of consumer experience with (non-financial) digital services—An exploratory study
by Shaikh, Aijaz A. & Alharthi, Majed D. & Alamoudi, Hawazen O.
- S0969698919312779 Emerging cyborg products: An ethical market approach for market segmentation
by Arias-Oliva, Mario & PelegrÃn-Borondo, Jorge & Lara-Palma, Ana MarÃa & Juaneda-Ayensa, Emma
- S0969698919312949 Stock replenishment policies for a vendor-managed inventory in a retailing system
by Taleizadeh, Ata Allah & Shokr, Iman & Konstantaras, Ioannis & VafaeiNejad, Mahyar
- S0969698919312962 Point of adoption and beyond. Initial trust and mobile-payment continuation intention
by Talwar, Shalini & Dhir, Amandeep & Khalil, Ashraf & Mohan, Geetha & Islam, A.K.M. Najmul
- S0969698919313013 Consumers’ purchase decisions and employer image
by Rybaczewska, Maria & Sparks, Leigh & Sułkowski, Šukasz
- S0969698919313153 The differential and synergistic effects of market orientation and entrepreneurial orientation on hotel ambidexterity
by Ghantous, Nabil & Alnawas, Ibrahim
- S0969698919313190 Investigating conflicting online review information:evidence from Amazon.com
by Kordrostami, Elika & Rahmani, Vahid
- S0969698919313220 Quality disclosure in the presence of strategic consumers
by Zhao, Ju & Qiu, Ju & Zhou, Yong-Wu & Hu, Xiao-Jian & Yang, Ai-Feng
- S0969698919314122 Fairness perception of ancillary fees: Industry differences and communication strategies
by Chu, Wujin & Lee, Jeongmin & Baumann, Chris & Kang, Christine
- S0969698919314389 Need-for-touch and online purchase propensity: A comparative study of Portuguese and Chinese consumers
by Duarte, Paulo & e Silva, Susana Costa
- S0969698919314432 Explaining the impact of consumer religiosity, perceived risk and moral potency on purchase intentions
by Mortimer, Gary & Fazal-e-Hasan, Syed Muhammad & Grimmer, Martin & Grimmer, Louise
- S0969698919314973 Does self-esteem matter? A framework depicting role of self-esteem between dispositional mindfulness and impulsive buying
by Dhandra, Tavleen Kaur
- S0969698919315164 Brand addiction in the contexts of luxury and fast-fashion brands
by Mrad, Mona & Majdalani, Joelle & Cui, Charles Chi & El Khansa, Zeinab
- S0969698919315383 The effect of specific discount pattern in terms of price promotions on perceived price attractiveness and purchase intention: An experimental research
by Büyükdağ, Naci & Soysal, Ayşe Nur & Ki̇tapci, Olgun
- S0969698919315668 How social presence drives commitment and loyalty with online brand communities? the role of social commerce trust
by Nadeem, Waqar & Khani, Amir H. & Schultz, Carsten D. & Adam, Nawal Abdalla & Attar, Razaz Waheeb & Hajli, Nick
- S0969698920300059 Influencer marketing: Social media influencers as human brands attaching to followers and yielding positive marketing results by fulfilling needs
by Ki, Chung-Wha (Chloe) & Cuevas, Leslie M. & Chong, Sze Man & Lim, Heejin
- S0969698920300722 Exploring the determinants of usage continuance willingness for location-based apps: A case study of bicycle-based exercise apps
by Chen, Chia-Chen & Hsiao, Kuo-Lun & Li, Wan-Chen
- S0969698920300825 Understanding the inhibitors to consumer mobile purchasing intentions
by Sohn, Stefanie & Groß, Michael
- S0969698920301788 Price competition between green and non green products under corporate social responsible firm
by Sana, Shib Sankar
- S0969698920302496 An exploratory investigation of factors affecting and best predicting the renewed adoption of mobile wallets
by Mombeuil, Claudel
- S096969891831172X When retailers and manufacturers advertise together; examining the effect of co-operative advertising on ad reach and memorability
by Nguyen, Cathy & Romaniuk, Jenni & Cohen, Justin & Faulkner, Margaret
- S096969891930181X Digital piracy among consumers in a developing economy: A comparison of multiple theory-based models
by Koay, Kian Yeik & Tjiptono, Fandy & Sandhu, Manjit Singh
- S096969891930462X Consumer personality and lifestyles at the box office and beyond: How demographics, lifestyles and personalities predict movie consumption
by Palomba, Anthony
- S096969891930671X The quest for consumer engagement via cause-related marketing: A mixed method study in an emerging economy
by Singh, Akansha & Pathak, Govind Swaroop
- S096969891930997X Exploring customer sentiment regarding online retail services: A topic-based approach
by Wu, Jia-Jhou & Chang, Sue-Ting
- S096969891931046X Are there peas in a pod when considering mobile phone and mobile applications use: A quantitative study
by Ameen, Nisreen & Shah, Mahmood Hussain & Sims, Julian & Choudrie, Jyoti & Willis, Robert
- S096969891931224X Do ethics drive value co-creation on digital sharing economy platforms?
by Nadeem, Waqar & Al-Imamy, Saifeddin
- S096969891931330X The effects of benefit-driven commitment on usage of social media for shopping and positive word-of-mouth
by Ryu, Sann & Park, JungKun
- S096969891931505X The effect of time-varying factors on promotional activity in the German milk market
by Holzer, Patrick Sebastian
2020, Volume 54, Issue C
- S0969698918302261 ‘Touch it, swipe it, shake it’: Does the emergence of haptic touch in mobile retailing advertising improve its effectiveness?
by Mulcahy, Rory Francis & Riedel, Aimee S.
- S0969698918302376 Towards a framework for innovation in retailing through social media
by Torres de Oliveira, Rui & Indulska, Marta & Steen, John & Verreynne, Martie-Louise
- S0969698918302546 Can I surprise myself? A conceptual framework of surprise self-gifting among consumers
by Gupta, Aditya & Eilert, Meike & Gentry, James W.
- S0969698918302686 Here Today, Gone Tomorrow? Mapping and modeling the pop-up retail customer journey
by Rudkowski, Janice & Heney, Chelsea & Yu, Hong & Sedlezky, Sean & Gunn, Frances
- S0969698918302777 “Curated subscription commerce: A theoretical conceptualizationâ€
by Bischof, Severin Friedrich & Boettger, Tim M. & Rudolph, Thomas
- S0969698918302789 Navigating the ‘retail apocalypse’: A framework of consumer evaluations of the new retail landscape
by Helm, Sabrina & Kim, Soo Hyun & Van Riper, Silvia
- S0969698918304144 An equity theory perspective of online group buying
by Lim, Weng Marc
- S0969698918307148 Interacting with background music engages E-Customers more: The impact of interactive music on consumer perception and behavioral intention
by Hwang, Angel Hsing-Chi & Oh, Jeeyun
- S0969698918309123 An exploration of celebrity business ventures and their appeal to fans and non-fans
by Teng, Weichen & Su, Yaohua & Liao, Tien-Tien & Wei, Cang-Liang
- S0969698918310270 Comparing the temporal stability of behavioural expectation and behavioural intention in the prediction of consumers pro-environmental behaviour
by Mahardika, Harryadin & Thomas, Dominic & Ewing, Michael Thomas & Japutra, Arnold
- S0969698918311317 The influence of national culture and industry structure on grocery retail customer loyalty
by De Silva Kanakaratne, Maheshan & Bray, Jeffery & Robson, Julie
- S0969698918311445 Examining customer engagement and brand intimacy in social media context
by Wang, Tien & Lee, Fu-Yu
- S0969698918311652 “I don't like wonky carrots†- an exploration of children's perceptions of suboptimal fruits and vegetables
by Makhal, Annesha & Thyne, Maree & Robertson, Kirsten & Mirosa, Miranda
- S0969698919300360 When luxury brands meet China: The effect of localized celebrity endorsements in social media marketing
by Yu, Shubin & Hu, Yangjuan
- S0969698919300402 Effects of online retailer after delivery services on repurchase intention: An empirical analysis of customers’ past experience and future confidence with the retailer
by Javed, Muhammad Kashif & Wu, Min
- S0969698919300438 Do airport staff helpfulness and communication generate behavioral loyalty in transfer passengers? A conditional mediation analysis
by Antwi, Collins Opoku & Fan, Chong-jun & Nataliia, Ihnatushchenko & Aboagye, Michael Osei & Xu, Hangyu & Azamela, John Coffie
- S0969698919300980 Optimal image mix cues and their impacts on consumers’ purchase intention
by Souiden, Nizar & Amara, Nabil & Chaouali, Walid
- S0969698919301213 Retail employee guardianship behaviour: A phenomenological investigation
by Potdar, Balkrushna & Garry, Tony & McNeill, Lisa & Gnoth, Juergen & Pandey, Rakesh & Mansi, Mansi & Guthrie, John
- S0969698919301250 Brand hate and non-repurchase intention: A service context perspective in a cross-channel setting
by Curina, Ilaria & Francioni, Barbara & Hegner, Sabrina M. & Cioppi, Marco
- S0969698919301730 “How does customer perception of salespeople influence the relationship? A study in an emerging economyâ€
by Arditto, Luis & Cambra-Fierro, Jesús J. & Fuentes-Blasco, MarÃa & Jaraba, Ana OlavarrÃa & Vázquez-Carrasco, Rosario
- S0969698919303376 I searched, I collected, I experienced: Exploring how mobile augmented reality makes the players go
by Li, Chia-Ying & Fang, Yu-Hui
- S0969698919303777 It takes two to interact – Service orientation, negative emotions and customer phubbing in retail service work
by Fellesson, Markus & Salomonson, Nicklas
- S0969698919303881 Development of a service blueprint for the online-to-offline integration in service
by Ryu, Do-Hyeon & Lim, Chiehyeon & Kim, Kwang-Jae
- S0969698919303893 Front of pack symmetry influences visual attention
by Lacoste-Badie, Sophie & Gagnan, Arnaud Bigoin & Droulers, Olivier
- S0969698919303911 YouTube vloggers’ popularity and influence: The roles of homophily, emotional attachment, and expertise
by Ladhari, Riadh & Massa, Elodie & Skandrani, Hamida
- S0969698919304199 Elaboration of marketing communication through visual media: An empirical analysis
by John, Surej P. & De'Villiers, Rouxelle
- S0969698919304710 The impact of affective and cognitive app experiences on loyalty towards retailers
by Molinillo, Sebastian & Navarro-GarcÃa, Antonio & Anaya-Sánchez, Rafael & Japutra, Arnold
- S0969698919305168 Trust transfer from manufacturer to private label brand: The moderating role of grocery store format
by Konuk, Faruk Anıl
- S0969698919305296 The influence of sharing versus self-use on the preference for different types of promotional offers
by Yu, Annie Pei-I & Chuang, Shih-Chieh & Cheng, Yin-Hui & Wu, Yi-Chin
- S0969698919305326 The financial advice puzzle: The role of consumer heterogeneity in the advisor choice
by Amaral, Christopher & Kolsarici, Ceren
- S0969698919305740 What drives customers’ post-purchase price search intention in the context of online price matching guarantees
by Lin, Hsin-Hui & Tseng, Timmy H. & Yeh, Ching-Hsuan & Liao, Yi-Wen & Wang, Yi-Shun
- S0969698919306149 How augmented reality affects advertising effectiveness: The mediating effects of curiosity and attention toward the ad
by Yang, Shuai & Carlson, Jeffrey R. & Chen, Sixing
- S0969698919306393 Exploring the acceptance of instant shopping – An empirical analysis of the determinants of user intention
by Brusch, Ines & Rappel, Nina
- S0969698919306411 Does MSRP impact women differently? Exploring gender-based differences in the effectiveness of retailer-provided reference prices
by Vaidyanathan, Rajiv & Aggarwal, Praveen
- S0969698919306666 Understanding the influence of submission devices on online consumer reviews:A comparison between smartphones and PCs
by Zhu, Dong Hong & Deng, Zhong Zhun & Chang, Ya Ping
- S0969698919306708 Business competitive analysis using promoted post detection on social media
by Arora, Anuja & Srivastava, Aman & Bansal, Shivam
- S0969698919306782 Developing personas & use cases with user survey data: A study on the millennials’ media usage
by Lee, Mingyu & Kwahk, Jiyoung & Han, Sung H. & Jeong, Dawoon & Park, Kyudong & Oh, Seokmin & Chae, Gunho
- S0969698919307088 The journey from customer participation in service failure to co-creation in service recovery
by Bagherzadeh, Ramin & Rawal, Monika & Wei, Shuqin & Saavedra Torres, Jose Luis
- S0969698919307441 The “timber box†effect for premium wines
by Sung, Billy & Crawford, Robert & Teah, Min & Stankovic, Michelle & Phau, Ian
- S0969698919307532 Reducing information asymmetry in the auctioning of non-perishable experience goods: The case of online wine auctions
by Onur, Ilke & Bruwer, Johan & Lockshin, Larry
- S0969698919308811 Effort justification for fun activities?: The effect of location-based mobile coupons using games
by Kim, Hee Jin & Song, Hayeon
- S0969698919308951 Enrichment for retail businesses: How female entrepreneurs and masculine traits enhance business success
by Moudrý, Dann VÃt & Thaichon, Park
- S0969698919309087 Multichannel customer journeys and their determinants: Evidence from motor insurance
by Hu, Tun-I & Tracogna, Andrea
- S0969698919309385 How does consumers' Perception of Sports Stars' Personal Brand Promote Consumers’ brand love? A mediation model of global brand equity
by Zhou, Fei & Mou, Jian & Su, Qiulai & Jim Wu, Yen Chun
- S0969698919309518 Customer Participation in Virtual Communities for Local High Streets
by Betzing, Jan H. & Kurtz, Michael & Becker, Jörg
- S0969698919309634 How do destination social responsibility strategies affect tourists’ intention to visit? An attribution theory perspective
by Su, Lujun & Gong, Qi & Huang, Yinghua
- S0969698919310124 Exploring the system of digitised retail design—flattening the ontology
by Madsen, Signe Mørk & Petermans, Ann
- S0969698919310501 Retail entrepreneurs’ exit intentions: Influence and mediations of personality and job-related factors
by Lindblom, Arto & Lindblom, Taru & Wechtler, Heidi
- S0969698919310549 Looking forward, looking back: The impact of goal progress and time urgency on consumer responses to mobile reward apps
by Baek, Tae Hyun & Yoon, Sukki
- S0969698919310690 Fundamental basket size patterns and their relation to retailer performance
by Martin, James & Nenycz-Thiel, Magda & Dawes, John & Tanusondjaja, Arry & Cohen, Justin & McColl, Bruce & Trinh, Giang
- S0969698919310811 Can constructive deviance be empowered? A multi-level field study in Australian supermarkets
by Mertens, Willem & Recker, Jan
- S0969698919310975 The moderating role of demographic variables on customer expectations in airport retail patronage intentions of travellers
by Kosiba, John Paul & Acheampong, Audrey & Adeola, Ogechi & Hinson, Robert E.
- S0969698919311592 Time is money: Field evidence for the effect of time of day and product name on product purchase
by Collinson, Jeremy & Mathmann, Frank & Chylinski, Mathew
- S0969698919311609 Product customization: A profile of consumer demand
by Pallant, Jessica & Sands, Sean & Karpen, Ingo
- S0969698919312263 UK mid-market department stores: Is fashion product assortment one key to regaining competitive advantage?
by Donnelly, Shannon & Gee, Liz & Silva, Emmanuel Sirimal
- S0969698919312573 Retailing and consumer services at a tipping point: New conceptual frameworks and theoretical models
by Paul, Justin & Rosenbaum, Mark
- S0969698919313189 The power of beauty? The interactive effects of awe and online reviews on purchase intentions
by Septianto, Felix & Kemper, Joya A. & Choi, Jinyoung (Jane)
- S0969698919313207 The role of consumer participation readiness in automated parcel station usage intentions
by Chen, Ching-Fu & White, Christopher & Hsieh, Yi-En
- S0969698919314663 Getting a no-reply is also a reply: An investigation of unreplied consumer attributions
by Alba, George & Slongo, Luiz Antonio
- S096969891830777X Drivers of brand community engagement
by Kumar, Jitender & Kumar, Vikas
- S096969891831169X A product-centric data mining algorithm for targeted promotions
by Moodley, Raymond & Chiclana, Francisco & Caraffini, Fabio & Carter, Jenny
- S096969891930596X E-retailers and the engagement of delivery workers in urban last-mile delivery for sustainable logistics value creation: Leveraging legitimate concerns under time-based marketing promise
by de Kervenoael, Ronan & Schwob, Alexandre & Chandra, Careen
- S096969891930863X Contrasting user generated videos versus brand generated videos in ecommerce
by Diwanji, Vaibhav S. & Cortese, Juliann
- S096969891930877X Modelling the effect of store flyers on supermarket sales: An application to olive oil demand
by Boto-GarcÃa, David & Alvarez, Antonio
- S096969891930894X Schema-ing with color and temperature: The effects of color-temperature congruity and the role of non-temperature associations
by Ketron, Seth & Spears, Nancy
- S096969891931197X Is showrooming really so terrible? start understanding showroomers
by Viejo-Fernández, Nuria & Sanzo-Pérez, MarÃa José & Vázquez-Casielles, Rodolfo
2020, Volume 53, Issue C
- S0969698917307907 A Bayesian examination of the relationship of internal and external touchpoints in the customer experience process across various service environments
by Siqueira, Jose Ribamar & ter Horst, Enrique & Molina, German & Losada, Mauricio & Mateus, Marelby Amado
- S0969698918300225 The relevance of interaction choice: Customer preferences and willingness to pay
by Barwitz, Niklas
- S0969698918307458 Exploring flow in the mobile interface context
by Johnson, Clark D. & Bauer, Brittney C. & Singh, Nitish
- S0969698918307501 User engagement for mobile payment service providers – introducing the social media engagement model
by Grover, Purva & Kar, Arpan Kumar
- S0969698918307604 The role of involvement: Investigating the effect of brand's social media pages on consumer purchase intention
by McClure, Clair & Seock, Yoo-Kyoung
- S0969698918307744 Social media marketing: Who is watching the watchers?
by Jacobson, Jenna & Gruzd, Anatoliy & Hernández-GarcÃa, à ngel
- S0969698918307902 A typology of viral ad sharers using sentiment analysis
by Kulkarni, Kalpak K. & Kalro, Arti D. & Sharma, Dinesh & Sharma, Piyush
- S0969698918307914 Comparing email and SNS users: Investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
by Tran, Gina A. & Strutton, David
- S0969698918307926 The effect of characteristics of source credibility on consumer behaviour: A meta-analysis
by Ismagilova, Elvira & Slade, Emma & Rana, Nripendra P. & Dwivedi, Yogesh K.
- S0969698918307938 Up the ante: Electronic word of mouth and its effects on firm reputation and performance
by Nisar, Tahir M. & Prabhakar, Guru & Ilavarasan, P. Vigneswara & Baabdullah, Abdullah M.
- S0969698918307963 Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intentions
by Sokolova, Karina & Kefi, Hajer
- S0969698918307987 Personalized digital marketing recommender engine
by Behera, Rajat Kumar & Gunasekaran, Angappa & Gupta, Shivam & Kamboj, Shampy & Bala, Pradip Kumar
- S0969698918307999 New perspectives on gray sheep behavior in E-commerce recommendations
by Srivastava, Abhishek & Bala, Pradip Kumar & Kumar, Bipul
- S0969698918308002 The interaction between reputation and information search: Evidence of information avoidance and confirmation bias
by Lallement, Jeanne & Dejean, Sylvain & Euzéby, Florence & Martinez, Carole
- S0969698918308816 Investigating the antecedents of customer brand engagement and consumer-based brand equity in social media
by Algharabat, Raed & Rana, Nripendra P. & Alalwan, Ali Abdallah & Baabdullah, Abdullah & Gupta, Ashish
Printed from https://ideas.repec.org/s/eee/joreco10.html
