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Content
2020, Volume 52, Issue C
- v:52:y:2020:i:c:s0969698918309561 Investigating consumer attitudes and intentions toward online fashion renting retailing
by Lee, Stacy H.N. & Chow, Pui-Sze
- v:52:y:2020:i:c:s0969698919302668 Forecasting client retention — A machine-learning approach
by Schaeffer, Satu Elisa & Rodriguez Sanchez, Sara Veronica
- v:52:y:2020:i:c:s0969698919302280 Feelings of ownership and volunteering: Examining psychological ownership as a volunteering motivation for nonprofit service organisations
by Ainsworth, Jeremy
- v:52:y:2020:i:c:s0969698919300888 Intentionality and transformative services: Wellbeing co-creation and spill-over effects
by Finsterwalder, Jörg & Kuppelwieser, Volker G.
- v:52:y:2020:i:c:s0969698919301870 An investigation into the link between consumer's product involvement and store loyalty: The roles of shopping value goals and information search as the mediating factors
by Rokonuzzaman, Md & Harun, Ahasan & Al-Emran, Md & Prybutok, Victor R.
- v:52:y:2020:i:c:s0969698918311688 Money-back guarantee and pricing decision with retailer's store brand
by Huang, Zongsheng & Feng, Ting
- v:52:y:2020:i:c:s0969698919303558 Effects of perceived interactivity of augmented reality on consumer responses: A mental imagery perspective
by Park, Minjung & Yoo, Jungmin
- v:52:y:2020:i:c:s0969698918309962 The effects of match-ups on the consumer attitudes toward internet celebrities and their live streaming contents in the context of product endorsement
by Park, Hyun Jung & Lin, Li Min
- v:52:y:2020:i:c:s0969698919301614 Dissatisfaction after service failures as a realized transaction risk: Customer opportunism as a function of external and internal rewards
by Khantimirov, Denis & Karande, Kiran & Ford, John
- v:52:y:2020:i:c:s0969698919301262 Examining older consumers’ loyalty towards older brands in grocery retailing
by Phua, Peilin & Kennedy, Rachel & Trinh, Giang & Page, Bill & Hartnett, Nicole
- v:52:y:2020:i:c:s0969698919301201 Retailer selection compulsion in the subsistence markets
by Mukherjee, Srabanti & Jebarajakirthy, Charles & Datta, Biplab
- v:52:y:2020:i:c:s0969698919304734 Shedding light on sharing ECONOMY and new materialist consumption: An empirical approach
by Alonso-Almeida, MarÃa del Mar & Perramon, Jordi & Bagur-FemenÃas, Llorenç
- v:52:y:2020:i:c:s0969698918309160 Positive emotion bias: Role of emotional content from online customer reviews in purchase decisions
by Guo, Junpeng & Wang, Xiaopan & Wu, Yi
- v:52:y:2020:i:c:s0969698919302978 Examining the antecedents and consequences of perceived shopping value through smart retail technology
by Adapa, Sujana & Fazal-e-Hasan, Syed Muhammad & Makam, Sathyaprakash Balaji & Azeem, Muhammad Masood & Mortimer, Gary
- v:52:y:2020:i:c:s0969698919300256 Opening the black box of gameful experience: Implications for gamification process design
by Leclercq, Thomas & Poncin, Ingrid & Hammedi, Wafa
- v:52:y:2020:i:c:s0969698917307385 Does parasocial interaction with weight loss vloggers affect compliance? The role of vlogger characteristics, consumer readiness, and health consciousness
by Sakib, MD Nazmus & Zolfagharian, Mohammadali & Yazdanparast, Atefeh
- v:52:y:2020:i:c:s0969698919302607 Consumer perceived value, involvement, trust, susceptibility to interpersonal influence, and intention to participate in online group buying
by Sharma, Varinder M. & Klein, Andreas
- v:52:y:2020:i:c:s0969698919304047 Exploring different airport users’ service quality satisfaction between service providers and air travelers
by Hong, Seock-Jin & Choi, Dongho & Chae, Junjae
- v:52:y:2020:i:c:s0969698918306477 Shopping centre clusters: Competition or synergies? The case of the region of murcia (Spain)
by Padilla, Armando Ortuño & Blanco, Jairo Casares
- v:52:y:2020:i:c:s0969698919300050 The role of culture and purchasing power parity in shaping mall-shoppers’ profiles
by Gilboa, Shaked & Mitchell, Vince
- v:52:y:2020:i:c:s0969698919304345 Visual attention to the main image of a hotel website based on its position, type of navigation and belonging to Millennial generation: An eye tracking study
by Espigares-Jurado, Francisco & Muñoz-Leiva, Francisco & Correia, Marisol B. & Sousa, Carlos M.R. & Ramos, Célia M.Q. & FaÃsca, LuÃs
- v:52:y:2020:i:c:s0969698917307567 Impact of sales Promotion's benefits on perceived value: Does product category moderate the results?
by Sinha, Somesh Kumar & Verma, Priyanka
- v:52:y:2020:i:c:s0969698919303236 The impact of daily weather on retail sales: An empirical study in brick-and-mortar stores
by Badorf, Florian & Hoberg, Kai
- v:52:y:2020:i:c:s0969698918311135 How situational circumstances modify the effects of frontline employees’ competences on customer satisfaction with the store
by Lucia-Palacios, Laura & Pérez-López, Raúl & Polo-Redondo, Yolanda
- v:52:y:2020:i:c:s0969698919301158 Understanding the drivers of organic foods purchasing of millennials: Evidence from Brazil and Spain
by Molinillo, Sebastian & Vidal-Branco, Murilo & Japutra, Arnold
- v:52:y:2020:i:c:s0969698919302589 Acceptance and use of big data techniques in services companies
by Cabrera-Sánchez, Juan-Pedro & Villarejo-Ramos, à ngel F.
- v:52:y:2020:i:c:s0969698919306940 Brand fidelity: Scale development and validation
by Grace, Debra & Ross, Mitchell & King, Ceridwyn
- v:52:y:2020:i:c:s0969698918307252 Customer response toward employees’ emotional labor in service industry settings
by Gong, Taeshik & Park, JungKun & Hyun, Hyowon
- v:52:y:2020:i:c:s0969698918311494 On-shelf availability and logistics rationalization. A participative methodology for supply chain improvement
by GarcÃa-Arca, Jesús & Prado-Prado, J. Carlos & González-Portela Garrido, A. Trinidad
- v:52:y:2020:i:c:s0969698918306799 Visual merchandising of pastries in foodscapes: The influence of plate colours on consumers’ flavour expectations and perceptions
by Kpossa, Monyédodo Régis & Lick, Erhard
- v:52:y:2020:i:c:s0969698918310725 The roles of perceived risk, attractiveness of the online store and familiarity with AR in the influence of AR on patronage intention
by Bonnin, Gaël
- v:52:y:2020:i:c:s0969698918311524 Searching offline and buying online – An analysis of showrooming forms and segments
by Schneider, Patricia J. & Zielke, Stephan
- v:52:y:2020:i:c:s0969698918309512 ‘I'm like you, you're like me, we make a great brand community!’ Similarity and children's brand community participation
by Hook, Margurite & Baxter, Stacey & Kulczynski, Alicia
- v:52:y:2020:i:c:s0969698919300591 The role of fundamental motivations in willingness-to-pay online
by Salonen, Ville & Munnukka, Juha & Karjaluoto, Heikki
- v:52:y:2020:i:c:s0969698918300948 Private label shoppers between fast fashion trends and status symbolism – A customer characteristics investigation
by Bockholdt, Katrin & Kemper, Jan & Brettel, Malte
- v:52:y:2020:i:c:s0969698918310452 Consumer reactions to olfactory congruence with brand image
by Errajaa, Karim & Daucé, Bruno & Legohérel, Patrick
- v:52:y:2020:i:c:s0969698919302814 How store managers can empower their teams to engage in constructive deviance: Theory development through a multiple case study
by Mertens, Willem & Recker, Jan
- v:52:y:2020:i:c:s0969698919304084 The bandwagon luxury consumption in Tunisian case: The roles of independent and interdependent self concept
by Bahri-Ammari, Nedra & Coulibaly, Daouda & Ben Mimoun, Mohamed Slim
- v:52:y:2020:i:c:s0969698919304540 Locally-owned convenience stores and the local economy
by Rybaczewska, Maria & Sparks, Leigh
- v:52:y:2020:i:c:s0969698919300827 The congruence effect between product emotional appeal and country-based emotion: The moderating role of country-of-origin
by Septianto, Felix & Chiew, Tung Moi & Thai, Nguyen T.
- v:52:y:2020:i:c:s0969698919305442 Explicating the privacy paradox: A qualitative inquiry of online shopping consumers
by Bandara, Ruwan & Fernando, Mario & Akter, Shahriar
- v:52:y:2020:i:c:s0969698919304990 Smartphone preferences and brand loyalty: A discrete choice model reflecting the reference point and peer effect
by Kim, Junghun & Lee, Hyunjoo & Lee, Jongsu
- v:52:y:2020:i:c:s0969698919303091 FsQCA versus regression: The context of customer engagement
by Gligor, David & Bozkurt, Siddik
- v:52:y:2020:i:c:s0969698918308749 Investigating the impact of Internet of Things services from a smartphone app on grocery shopping
by Fagerstrøm, Asle & Eriksson, Niklas & Sigurdsson, Valdimar
- v:52:y:2020:i:c:s0969698918304879 An examination of the role of review valence and review source in varying consumption contexts on purchase decision
by Tata, Sai Vijay & Prashar, Sanjeev & Gupta, Sumeet
- v:52:y:2020:i:c:s0969698918307045 How do electronic word of mouth practices contribute to mobile banking adoption?
by Shankar, Amit & Jebarajakirthy, Charles & Ashaduzzaman, Md
- v:52:y:2020:i:c:s0969698918310002 Mediating role of customer forgiveness between perceived justice and satisfaction
by Muhammad, Lakhi & Gul-E-Rana,
- v:52:y:2020:i:c:s0969698918308774 Elements of destination brand equity and destination familiarity regarding travel intention
by Chi, Hsin-Kuang & Huang, Kuo-Chung & Nguyen, Huan Minh
- v:52:y:2020:i:c:s0969698919302826 How perceived trust mediates merchant's intention to use a mobile wallet technology
by Singh, Nidhi & Sinha, Neena
- v:52:y:2020:i:c:s0969698918304132 The effect of benign and malicious envies on desire to buy luxury fashion items
by Loureiro, Sandra Maria Correia & de Plaza, Maria Alejandra Pinero & Taghian, Mehdi
- v:52:y:2020:i:c:s0969698919303455 The role of customer online brand experience in customers' intention to forward online company-generated content: The case of the Islamic online banking sector in Palestine
by Yasin, Mahmoud & Liébana-Cabanillas, Francisco & Porcu, Lucia & Kayed, Rasem N.
- v:52:y:2020:i:c:s0969698919301900 How consumers form product quality perceptions in absence of fixed posted prices: Interaction of product cues with seller reputation and third-party reviews
by Narwal, Preeti & Nayak, J.K.
- v:52:y:2020:i:c:s0969698918302911 The Devil might wear Prada, but Narcissus wears counterfeit Gucci! How social adjustive functions influence counterfeit luxury purchases
by Ngo, Liem Viet & Northey, Gavin & Tran, Quan & Septianto, Felix
- v:52:y:2020:i:c:s0969698919304564 Second-hand shopping and brand loyalty: The role of online collaborative redistribution platforms
by Abbes, Intissar & Hallem, Yousra & Taga, Nadia
- v:52:y:2020:i:c:s0969698919300992 Combining channels to make smart purchases: The role of webrooming and showrooming
by Flavián, Carlos & Gurrea, Raquel & Orús, Carlos
- v:52:y:2020:i:c:s096969891930219x The effect of credit card versus mobile payment on convenience and consumers’ willingness to pay
by Boden, Joe & Maier, Erik & Wilken, Robert
- v:52:y:2020:i:c:s096969891930205x Disclosure and assessment of unrecorded food waste at retail stores
by Cicatiello, Clara & Franco, Silvio
- v:52:y:2020:i:c:s096969891830746x Understanding consumers’ behavior to adopt self-service parcel services for last-mile delivery
by Zhou, Min & Zhao, Lindu & Kong, Nan & Campy, Kathryn S. & Xu, Ge & Zhu, Guiju & Cao, Xianye & Wang, Song
- v:52:y:2020:i:c:s096969891830938x US small retail businesses’ perception of competition: Looking through a lens of fear, confidence, or cooperation
by Byun, Sang-Eun & Han, Siyuan & Kim, Hyejeong & Centrallo, Carol
2019, Volume 51, Issue C
- 1-7 On the applicability of the BDM mechanism in product evaluation
by Lichters, Marcel & Wackershauser, Verena & Han, Shixing & Vogt, Bodo
- 8-13 The myth of retail pricing policy for developing organic vegetable markets
by Wu, Xiang & Xiong, Jie & Li, Haitao & Wu, Han
- 14-18 Motivations for customer revisit behavior in online review comments: Analyzing the role of user experience using big data approaches
by Park, Eunil
- 19-32 Online second-hand shopping motivation – Conceptualization, scale development, and validation
by Padmavathy, Chandrasekaran & Swapana, Murali & Paul, Justin
- 33-41 Pursuing personal constructs through quality, value, and satisfaction
by Babin, Barry J. & James, Kevin W. & Camp, Kerri & Jones, Robert Paul & Parker, Janna M.
- 42-50 Is money the biggest driver? Uncovering motives for engaging in online collaborative consumption retail models for apparel
by Park, Hyejune & Joyner Armstrong, Cosette M.
- 51-61 The influence of goal attainment and switching costs on customers’ staying intentions
by Temerak, Mohamed Sobhy & El-Manstrly, Dahlia
- 62-71 Personal value vs. luxury value: What are Chinese luxury consumers shopping for when buying luxury fashion goods?
by Zhang, Lini & Zhao, Haidong
- 72-82 Why do people share fake news? Associations between the dark side of social media use and fake news sharing behavior
by Talwar, Shalini & Dhir, Amandeep & Kaur, Puneet & Zafar, Nida & Alrasheedy, Melfi
- 83-90 The roles of values and social norm on personal norms and pro-environmentally friendly apparel product purchasing behavior: The mediating role of personal norms
by Kim, Soo Hyun & Seock, Yoo-Kyoung
- 91-101 A customer value perspective to service experiences in restaurants
by Yrjölä, Mika & Rintamäki, Timo & Saarijärvi, Hannu & Joensuu, Johanna & Kulkarni, Gauri
- 102-113 A structural model for investigating the driving and dependence power of supply chain risks in the readymade garment industry
by Chowdhury, Nighat Afroz & Ali, Syed Mithun & Mahtab, Zuhayer & Rahman, Towfique & Kabir, Golam & Paul, Sanjoy Kumar
- 114-128 A game theoretic approach to coordinate price promotion and advertising policies with reference price effects in a two-echelon supply chain
by Malekian, Yaser & Rasti-Barzoki, Morteza
- 129-138 Consumer reactions to price discounts across online shopping experiences
by Sheehan, Daniel & Hardesty, David M. & Ziegler, Alexander H. & Chen, Haipeng (Allan)
- 139-151 The reinforcing and aversive consequences of customer experience. The role of consumer confusion
by Anninou, Ioanna & Foxall, Gordon R.
- 152-164 The unique role of relationship marketing in small businesses’ customer experience
by Gilboa, Shaked & Seger-Guttmann, Tali & Mimran, Ofir
- 165-175 The influence of gender roles in the drivers of luxury consumption for women: Insights from the gulf region
by Semaan, Rania W. & Lindsay, Val & Williams, Paul & Ashill, Nick
- 176-185 Using a productivity function based method to design a new shopping centre
by Suárez-Vega, Rafael & Gutiérrez-Acuña, José Luis & RodrÃguez-DÃaz, Manuel
- 186-190 Determinants of customer satisfaction with airline services: An analysis of customer feedback big data
by Park, Eunil & Jang, Yeonju & Kim, Jina & Jeong, Nam Jeong & Bae, Kunwoo & del Pobil, Angel P.
- 191-201 Judging by the wristwatch: Salespersons’ responses to status signals and stereotypes of luxury clients
by Cervellon, Marie-Cécile & Poujol, Juliet F. & Tanner, J.F.
- 202-211 Store flyer design and the intentions to visit the store and buy: The moderating role of perceived variety and perceived store image
by Prediger, Maciel & Huertas-Garcia, Rubén & Gázquez-Abad, Juan Carlos
- 212-220 Consumer behaviour and disposition decisions: The why and how of smartphone disposition
by Ting, Hiram & Thaichon, Park & Chuah, Francis & Tan, Sharon Rebecca
- 221-230 Why do people use food delivery apps (FDA)? A uses and gratification theory perspective
by Ray, Arghya & Dhir, Amandeep & Bala, Pradip Kumar & Kaur, Puneet
- 231-241 Restaurant information cues, Diners’ expectations, and need for cognition: Experimental studies of online-to-offline mobile food ordering
by Xu, Xianying & Huang, Yinghua
- 242-252 ‘You are where you shop’: Examining stereotypes about town center shoppers
by Tunca, Burak & Anselmsson, Johan
- 253-262 A design analysis for eco-fashion style using sensory evaluation tools: Consumer perceptions of product appearance
by Wagner, Melissa & Curteza, Antonela & Hong, Yan & Chen, Yan & Thomassey, Sebastien & Zeng, Xianyi
- 263-270 Investigating the role of social presence dimensions and information support on consumers’ trust and shopping intentions
by Jiang, Cuiqing & Rashid, Rao Muhammad & Wang, Jianfei
- 271-284 Cost-benefit associations in consumer inventory problem with uncertain benefit
by He, Haonan & Wang, Shanyong
- 285-292 Sounds like a heuristic! Investigating the effect of sound-symbolic correspondences between store names and sizes on consumer willingness-to-pay
by Ketron, Seth & Spears, Nancy
- 293-303 The role of positive psychology in tourists’ behavioural intentions
by Vada, Sera & Prentice, Catherine & Hsiao, Aaron
- 304-310 Store buildings as tourist attractions: Mining retail meaning of store building pictures through a machine learning approach
by Pantano, Eleonora & Dennis, Charles
- 311-319 Young mothers’ acceptance of herbal food supplements: Centred on preventive health behaviour for children
by Marimuthu, Malliga
- 320-330 Exploring purchase intention in cross-border E-commerce: A three stage model
by Zhu, Wenlong & Mou, Jian & Benyoucef, Morad
- 331-343 Revealing customers’ satisfaction and preferences through online review analysis: The case of Canary Islands hotels
by Ahani, Ali & Nilashi, Mehrbakhsh & Yadegaridehkordi, Elaheh & Sanzogni, Louis & Tarik, A. Rashid & Knox, Kathy & Samad, Sarminah & Ibrahim, Othman
- 344-351 Managing service encounters with emotional intelligence
by Prentice, Dr Catherine
- 352-361 Is that coffee mug smiling at me? How anthropomorphism impacts the effectiveness of desirability vs. feasibility appeals in sustainability advertising
by Han, Nah Ray & Baek, Tae Hyun & Yoon, Sukki & Kim, Yeonshin
- 362-377 Me or just like me? The role of virtual try-on and physical appearance in apparel M-retailing
by Plotkina, Daria & Saurel, Hélène
- 378-386 In search of status: Unpacking the relationship of status with individualism-collectivism, counterconformity motivations and life satisfaction
by Nabi, Nazia & Siahtiri, Vida & O'Cass, Aron
- 387-398 Evaluating consumer attitudes toward electromobility and the moderating effect of perceived consumer effectiveness
by Higueras-Castillo, Elena & Liébana-Cabanillas, Francisco José & Muñoz-Leiva, Francisco & GarcÃa-Maroto, Inmaculada
- 399-408 The vice and virtue of on-the-go consumption: An exploratory segmentation
by Sands, Sean & Maggioni, Isabella & Ferraro, Carla & Jebarajakirthy, Charles & Dharmesti, Maria
- 409-420 Experiential quality, experiential psychological states and experiential outcomes in an unmanned convenience store
by Wu, Hung-Che & Ai, Chi-Han & Cheng, Ching-Chan
- 421-427 The effects of out-of-stock, return, and cancellation amounts on the order amounts of an online retailer
by Son, Junghwa & Kang, Ji Hye & Jang, Sungha
- 428-436 Encore consumption: Investigating trends in the apparel expenditures of older consumers in the United States
by Dorie, Amy & Loranger, David & Karpova, Elena
- 437-442 Consumer need for mobile app atmospherics and its relationships to shopper responses
by Lee, Yoojung & Kim, Hye-Young
- 443-449 Going up or down? Effects of power deprivation on luxury consumption
by Koo, Jayoung & Im, Hyunjoo
- 450-457 Variations in consumers’ use of brand online social networking: A uses and gratifications approach
by Lim, Heejin & Kumar, Archana
2019, Volume 50, Issue C
- 1-9 Service employee dress: Effects on employee-customer interactions and customer-brand relationship at full-service restaurants
by Wang, Yao-Chin & Lang, Chunmin
- 10-21 Are you still online or are you already mobile? – Predicting the path to successful conversions across different devices
by Kaatz, Christopher & Brock, Christian & Figura, Lilli
- 22-29 When do-good meets empathy and mindfulness
by Nguyen, Thi Nguyet Que & Ngo, Liem Viet & Surachartkumtonkun, Jiraporn
- 30-41 Relationship quality determinants and outcomes in retail banking services: The role of customer experience
by Fernandes, Teresa & Pinto, Teresa
- 42-49 The effects of trust on consumers’ continuous purchase intentions in C2C social commerce: A trust transfer perspective
by Zhao, Jing-Di & Huang, Jin-Song & Su, Song
- 50-59 The influence of brand experience and service quality on customer engagement
by Prentice, Catherine & Wang, Xuequn & Loureiro, Sandra Maria Correia
- 60-65 On linking socioeconomic status to consumer loyalty behaviour
by White, Christopher J. & Tong, Eudora
- 66-72 Effects of perceived justice of fair trade organizations on consumers’ purchase intention toward fair trade products
by Shih-Tse Wang, Edward & Chen, Yu-Chen
- 73-84 Definition, conceptualization and measurement of consumer-based retailer brand equity
by Troiville, Julien & Hair, Joe F. & Cliquet, Gérard
- 85-93 Analysing the acceptation of online games in mobile devices: An application of UTAUT2
by RamÃrez-Correa, Patricio & Rondán-Cataluña, Francisco Javier & Arenas-Gaitán, Jorge & MartÃn-Velicia, Félix
- 94-102 The effects of inner packaging color on the desirability of food
by van Esch, Patrick & Heller, Jonas & Northey, Gavin
- 103-110 The influence of perceived food quality, price fairness, perceived value and satisfaction on customers’ revisit and word-of-mouth intentions towards organic food restaurants
by Konuk, Faruk Anıl
- 111-121 Go pop-up: Effects of temporary retail on product- and brand-related consumer reactions
by Zogaj, Adnan & Olk, Stephan & Tscheulin, Dieter K.
- 122-130 Creating brand engagement through in-store gamified customer experiences
by Högberg, Johan & Ramberg, Marcus Olsson & Gustafsson, Anders & Wästlund, Erik
- 131-137 The impact of digital books on marketing communications
by Ozuem, Wilson & Howell, Kerry E. & Lancaster, Geoff
- 138-144 What creates trust and who gets loyalty in social commerce?
by Yeon, Jewoo & Park, Inyoung & Lee, Daeho
- 145-153 An extended model of value-attitude-behavior to explain Chinese consumers’ green purchase behavior
by Cheung, Millissa F.Y. & To, W.M.
- 154-162 A new model for assessing the impact of the urban intelligent transportation system, farmers’ knowledge and business processes on the success of green supply chain management system for urban distribution of agricultural products
by Rajabion, Lila & Khorraminia, Marieh & Andjomshoaa, Amineh & Ghafouri-Azar, Mona & Molavi, Homa
- 163-169 Do altruistic and egoistic values influence consumers’ attitudes and purchase intentions towards eco-friendly packaged products? An empirical investigation
by Prakash, Gyan & Choudhary, Sangita & Kumar, Anil & Garza-Reyes, Jose Arturo & Khan, Syed Abdul Rehman & Panda, Tapan Kumar
- 170-178 The role of external reference price in pay-what-you-want pricing: An empirical investigation across product types
by Weisstein, Fei L. & Choi, Pilsik & Andersen, Peter
- 179-188 Coordination through cooperative advertising in a two-period consumer electronics supply chain
by He, Yi & Wang, Hang & Guo, Qiang & Xu, Qingyun
- 189-198 The interactive effect of emotional appeals and past performance of a charity on the effectiveness of charitable advertising
by Septianto, Felix & Tjiptono, Fandy
- 199-214 Assortment optimization with log-linear demand: Application at a Turkish grocery store
by Hekimoğlu, Mustafa & Sevim, Ismail & Aksezer, Çağlar & Durmuş, İpek
- 215-225 Is beauty a premium? A study of the physical attractiveness effect in service encounters
by Li, Yaoqi & Zhang, Chun & Laroche, Michel
- 226-234 Consumption dynamics during recession and recovery: A learning journey
by Sarmento, Maria & Marques, Susana & Galan - Ladero, Mercedes
- 235-248 Building customers’ resilience to negative information in the airline industry
by Augusto, Mário & Godinho, Pedro & Torres, Pedro
- 249-257 Building resistance to brand switching during disruptions in a competitive market
by Appiah, Dominic & Howell, Kerry E. & Ozuem, Wilson & Lancaster, Geoff
- 258-265 Unpacking package free shopping: Alternative retailing and the reinvention of the practice of shopping
by Fuentes, Christian & Enarsson, Petronella & Kristoffersson, Love
- 266-276 David versus Goliath - Service quality factors for niche providers in online retailing
by Brusch, Ines & Schwarz, Benjamin & Schmitt, Rebecca
- 277-285 Customer engagement in the service context: An empirical investigation of the construct, its antecedents and consequences
by Islam, Jamid Ul & Hollebeek, Linda D. & Rahman, Zillur & Khan, Imran & Rasool, Aaleya
- 289-297 The impact of social media campaigns on the success of new product introductions
by Baum, Daniela & Spann, Martin & Füller, Johann & Thürridl, Carina
- 298-304 Gamified in-store mobile marketing: The mixed effect of gamified point-of-purchase advertising
by Högberg, Johan & Shams, Poja & Wästlund, Erik
- 305-313 The promise and perils of the peripheral psychophysiology of emotion in retailing and consumer services
by Lajante, Mathieu & Ladhari, Riadh
- 314-321 Return policies and O2O coordination in the e-tailing age
by Yan, Ruiliang & Pei, Zhi
- 322-332 Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty
by El-Adly, Mohammed Ismail
- 333-341 Enhancing brand relationship performance through customer participation and value creation in social media brand communities
by Carlson, Jamie & Wyllie, Jessica & Rahman, Mohammad M. & Voola, Ranjit
- 342-350 The role of cognitive age in explaining mobile banking resistance among elderly people
by Chaouali, Walid & Souiden, Nizar
- 351-361 Similarities and differences in Asian and Western travelers’ service performance measurement, evaluation and outcomes
by Brush, Gregory J.
- 362-370 Digital product presentation, information processing, need for cognition and behavioral intent in digital commerce
by Kim, Minjeong
- 371-378 Shoppers’ attachment with retail stores: Antecedents and impact on patronage intentions
by Badrinarayanan, Vishag & Becerra, Enrique P.
- 379-385 Consumers’ motives for visiting a food retailer's Facebook page
by Ladhari, Riadh & Rioux, Magalie Christelle & Souiden, Nizar & Chiadmi, Nour-Eddine
- 386-393 Individual preferences of digital touchpoints: A latent class analysis
by Hallikainen, Heli & Alamäki, Ari & Laukkanen, Tommi
2019, Volume 49, Issue C
- 1-10 Weather impact on retail sales: How can weather derivatives help with adverse weather deviations?
by Å tulec, Ivana & Petljak, Kristina & Naletina, Dora
- 11-22 Exploring brand strength's nomological net and its dimensional dynamics
by Wymer, Walter & Casidy, Riza
- 23-34 In-store experience quality and perceived credibility: A green retailer context
by Kumar, Prashant & Polonsky, Micheal Jay
- 35-42 Anthropomorphism and augmented reality in the retail environment
by van Esch, Patrick & Arli, Denni & Gheshlaghi, Mahnaz Haji & Andonopoulos, Vicki & von der Heidt, Tania & Northey, Gavin
- 43-53 Augmented reality marketing: How mobile AR-apps can improve brands through inspiration
by Rauschnabel, Philipp A. & Felix, Reto & Hinsch, Chris
- 54-66 Customers' irrational beliefs: Scale development and validation
by Seger-Guttmann, Tali
- 67-76 Change in your wallet, change your choice: The effect of the change-matching heuristic on choice
by Cheng, Yin-Hui & Chuang, Shih-Chieh & Pei-I Yu, Annie & Lai, Wan-Ting
- 77-85 Getting over discomfort in luxury brand stores: How pop-up stores affect perceptions of luxury, embarrassment, and store evaluations
by Lunardo, Renaud & Mouangue, Emilie
- 86-101 Measuring social media influencer index- insights from facebook, Twitter and Instagram
by Arora, Anuja & Bansal, Shivam & Kandpal, Chandrashekhar & Aswani, Reema & Dwivedi, Yogesh
- 102-113 Sophisticated, iconic and magical: A qualitative analysis of brand charisma
by Semaan, Rania W. & Ashill, Nick & Williams, Paul
- 114-119 Beyond coolness: Predicting the technology adoption of interactive wearable devices
by Kim, Jina & Park, Eunil
- 120-128 Investigating male consumers’ lifestyle of health and sustainability (LOHAS) and perception toward slow fashion
by Sung, Jihyun & Woo, Hongjoo
- 129-142 Same price, different perception: Measurement-unit effects on price-level perceptions and purchase intentions
by Fecher, André & Robbert, Thomas & Roth, Stefan
- 143-153 A multi-analytical approach to peer-to-peer mobile payment acceptance prediction
by Kalinic, Zoran & Marinkovic, Veljko & Molinillo, Sebastián & Liébana-Cabanillas, Francisco
- 154-163 Multichannel integration quality: A systematic review and agenda for future research
by Hossain, Tasnim M Taufique & Akter, Shahriar & Kattiyapornpong, Uraiporn & Dwivedi, Yogesh K.
- 164-172 The Diogenes Effect in retail buyer information processing
by Prince, Melvin & Kwak, Lynn & Priporas, Constantinos Vasilios
- 173-185 Gleaning inferences from soldout products
by Ge, Xin & Messinger, Paul R. & Lin, Yuanfang
- 186-197 Examining pre-purchase intention and post-purchase consequences of international online outshopping (IOO): The moderating effect of E-tailer's country image
by Ramkumar, Bharath & Ellie Jin, Byoungho
- 198-207 Here today, gone tomorrow: The organization of temporary retailscapes and the creation of frenzy shopping
by Spitzkat, Anna & Fuentes, Christian
- 208-218 Customer trust recovery: An alternative explanation
by Bozic, Branko & Kuppelwieser, Volker G.
- 219-230 Determinants of discontinuous intention of attention to mobile instant message services
by Wu, ChienHsing & Kao, Shu-Chen & Chiu, Hsin-Yi
- 231-241 How country of origins of food products compete and grow
by Trinh, Giang & Corsi, Armando & Lockshin, Larry
- 242-252 Response to stockout in grocery stores: A small city case in a changing competitive environment
by Azeem, Muhammad Masood & Baker, Derek & Villano, Renato A. & Mounter, Stuart & Griffith, Garry
- 253-266 Website interactivity may compensate for consumers’ reduced control in E-Commerce
by Wu, Linwan
- 267-278 The extraordinary attraction of being ordinary: A moderated mediation model of purchase for prototypical products
by Scarpi, Daniele & Pizzi, Gabriele & Raggiotto, Francesco
- 279-288 Image-text inconsistency effect on product evaluation in online retailing
by Lee, Kiljae & Choi, Jungsil
- 289-296 Managing point of purchase advertising: Effectiveness in terms of recall and recognition
by Reinares-Lara, Pedro & MartÃn-Santana, Josefa D.
- 297-304 Who is innovating? An exploratory research of digital technologies diffusion in retail industry
by Pantano, Eleonora & Vannucci, Virginia
- 305-315 A pilot study of circulation layout based on perceived retail crowding
by Park, Soobeen & Zhang, Shaoqing
- 316-326 The determinants of customers’ intention to use smart lockers for last-mile deliveries
by Yuen, Kum Fai & Wang, Xueqin & Ma, Fei & Wong, Yiik Diew
- 327-335 Bullseye: An argument for effectively managing retail stakeholder relationships
by Obeng, Efua
- 336-345 How green marketing, perceived motives and incentives influence behavioral intentions
by Chang, Kuo-Chien & Hsu, Chia-Lin & Hsu, Ya-Ti & Chen, Mu-Chen
- 346-356 How unit price awareness and usage encourages grocery brand switching and expenditure
by Mortimer, Gary & Weeks, Clinton S.
- 357-370 Investigating brand visibility in luxury consumption
by Shao, Wei & Grace, Debra & Ross, Mitchell
- 371-379 Is the information of customer types and preferences to personal selling worth the investment in innovative technology? A modeling approach
by Kurata, Hisashi
- 380-388 Multi-sided marketplaces and the transformation of retail: A service systems perspective
by Hänninen, Mikko & Mitronen, Lasse & Kwan, Stephen K.
2019, Volume 48, Issue C
- 1-6 Got a dollar? Locomotion orientation decreases the effect of defaults on charitable giving
by Crow, Kellie & Mathmann, Frank & Greer, Dominique
- 7-15 A study on the reciprocal relationship between user perception and retailer perception on platform-based mobile payment service
by Lee, Jiyoon & Ryu, Min Ho & Lee, Daeho
- 16-27 A “hidden†side of consumer grocery shopping choice
by Namin, Aidin & Dehdashti, Yashar
- 28-40 Consumer perceptions and purchase behavior toward imperfect fruits and vegetables in an immersive virtual reality grocery store
by Lombart, Cindy & Millan, Elena & Normand, Jean-Marie & Verhulst, Adrien & Labbé-Pinlon, Blandine & Moreau, Guillaume
- 41-49 Persuasive brand messages in social media: A mental imagery processing perspective
by Ha, Sejin & Huang, Ran & Park, Jee-Sun
- 50-59 Understanding ethical purchasing behavior: Validation of an enhanced stage model of ethical behavior
by Andersch, Henrike & Arnold, Christian & Seemann, Ann-Kathrin & Lindenmeier, Jörg
- 60-69 The effects of deviant customer-oriented behaviors on service friendship: The moderating role of co-production
by Jung, Jin Ho & Yoo, Jaewon
- 70-86 Consumer perceived value preferences for mobile marketing in China: A mixed method approach
by Huang, Lijuan & Mou, Jian & See-To, Eric W.K. & Kim, Jongki
- 87-99 Multichannel personalization: Identifying consumer preferences for product recommendations in advertisements across different media channels
by Schreiner, Timo & Rese, Alexandra & Baier, Daniel
- 100-104 Modeling customer satisfaction in online hotel booking
by Ullah, Irfan & Rukh, Gul & Zhou, Jin & Khan, Farman Ullah & Ahmed, Zeeshan
- 105-112 The effect of threshold free shipping policies on online shoppers' willingness to pay for shipping
by Huang, Wen-Hsien & Shen, George C. & Liang, Che-Ling
- 113-121 Generation Y and online fashion shopping: Orientations and profiles
by Ladhari, Riadh & Gonthier, Jessica & Lajante, Mathieu
- 122-135 Uncovering the roles of retail brand experience and brand love in the apparel industry: Non-linear structural equation modelling approach
by Nikhashemi, S.R. & Jebarajakirthy, Charles & Nusair, Khaldoon
- 136-143 The examination of virtual reality at the intersection of consumer experience, shopping journey and physical retailing
by Farah, Maya F. & Ramadan, Zahy B. & Harb, Dana H.
- 144-153 Online fashion shopping paradox: The role of customer reviews and facebook marketing
by Kawaf, Fatema & Istanbulluoglu, Doga
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