A detailed behavioral analysis on consumer and customer changing behavior with respect to social networking sites
Author
Abstract
Suggested Citation
DOI: 10.1016/j.jretconser.2020.102190
Download full text from publisher
As the access to this document is restricted, you may want to search for a different version of it.
References listed on IDEAS
- Chou, Sheng-Fang & Horng, Jeou-Shyan & Sam Liu, Chih-Hsing & Lin, Jun-You, 2020. "Identifying the critical factors of customer behavior: An integration perspective of marketing strategy and components of attitudes," Journal of Retailing and Consumer Services, Elsevier, vol. 55(C).
- Kordrostami, Elika & Rahmani, Vahid, 2020. "Investigating conflicting online review information:evidence from Amazon.com," Journal of Retailing and Consumer Services, Elsevier, vol. 55(C).
- Abhishek Behl & Pankaj Dutta & Stefan Lessmann & Yogesh K. Dwivedi & Samarjit Kar, 2019. "A conceptual framework for the adoption of big data analytics by e-commerce startups: a case-based approach," Information Systems and e-Business Management, Springer, vol. 17(2), pages 285-318, December.
- Hajra Waheed & Maria Anjum & Mariam Rehman & Amina Khawaja, 2017. "Investigation of user behavior on social networking sites," PLOS ONE, Public Library of Science, vol. 12(2), pages 1-19, February.
- Julio C. Mendoza-Tello & Higinio Mora & Francisco A. Pujol-López & Miltiadis D. Lytras, 2019. "Disruptive innovation of cryptocurrencies in consumer acceptance and trust," Information Systems and e-Business Management, Springer, vol. 17(2), pages 195-222, December.
- Khim-Yong Goh & Cheng-Suang Heng & Zhijie Lin, 2013. "Social Media Brand Community and Consumer Behavior: Quantifying the Relative Impact of User- and Marketer-Generated Content," Information Systems Research, INFORMS, vol. 24(1), pages 88-107, March.
- Voon, Thomas Jan P. & Ngui, Kwang Sing & Agrawal, Anand, 2011. "Determinants of Willingness to Purchase Organic Food: An Exploratory Study Using Structural Equation Modeling," International Food and Agribusiness Management Review, International Food and Agribusiness Management Association, vol. 14(2), pages 1-18, May.
- Farek Lazhar & Tlili-Guiassa Yamina, 2016. "Mining explicit and implicit opinions from reviews," International Journal of Data Mining, Modelling and Management, Inderscience Enterprises Ltd, vol. 8(1), pages 75-92.
- Wang, Xia & Yu, Chunling & Wei, Yujie, 2012. "Social Media Peer Communication and Impacts on Purchase Intentions: A Consumer Socialization Framework," Journal of Interactive Marketing, Elsevier, vol. 26(4), pages 198-208.
Citations
Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
Cited by:
- Ming Wang & Jaewon Choi, 2022. "How Web Content Types Improve Consumer Engagement through Scarcity and Interactivity of Mobile Commerce?," Sustainability, MDPI, vol. 14(9), pages 1-18, April.
- Zhu Zhu & Hang Zheng & Zhu Zhu, 2022. "Analysis on the economic effect of Sino-US trade friction from the perspective of added value," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 24(1), pages 180-203, January.
- Noriza Mohd Saad & Erna Farina Mohamed & Mohamad Taufik Mohd Arshad & Ahmad Lutfi Mohayiddin, 2023. "Electricity Tariff Changes and Consumer Sentiment on Household Consumption Expenditure in Malaysia," Journal of Quantitative Economics, Springer;The Indian Econometric Society (TIES), vol. 21(1), pages 175-191, March.
- Huang, Yung-Chuan, 2022. "How marketing strategy, perceived value and brand image influence WOM outcomes—The sharing economy perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
- Mohit Tiwari & Tripti Tiwari & Samuel Sam Santhose & Lokanath Mishra & Rejeesh MR & Vinu Sundararaj, 2023. "Corporate social responsibility and supply chain: A study for evaluating corporate hypocrisy with special focus on stakeholders," International Journal of Finance & Economics, John Wiley & Sons, Ltd., vol. 28(2), pages 1391-1403, April.
- Sunanda Nayak & Vijay Pereira & Bahar Ali Kazmi & Pawan Budhwar, 2024. "To Buy or Not to Buy? Exploring Ethical Consumerism in an Emerging Market—India," Journal of Business Ethics, Springer, vol. 191(4), pages 811-835, May.
- Xue, Zhebin & Li, Qing & Zeng, Xianyi, 2023. "Social media user behavior analysis applied to the fashion and apparel industry in the big data era," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
- Das, Manish & Habib, Mohshin & Saha, Victor & Jebarajakirthy, Charles, 2021. "Bandwagon vs snob luxuries: Targeting consumers based on uniqueness dominance," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
- Heesup Han & Linda-Heejung Lho & Heekyoung Jung & Antonio Ariza-Montes & Luis Araya-Castillo, 2021. "Social Networking Service as a Marketing Technology Tool and Sustainable Business in the Lodging Industry: Investigating the Difference across Older and Younger Age Groups among Tourists," Sustainability, MDPI, vol. 13(10), pages 1-14, May.
- Shuwen Gong & Huiwen Zou, 2023. "Simulation of interactive contagion between depositors' panic and banking risk," International Journal of Finance & Economics, John Wiley & Sons, Ltd., vol. 28(1), pages 392-404, January.
- Han, Shuai & Chen, Hong & Long, Ruyin & Jiskani, Izhar Mithal, 2022. "Can miners' social networks affect their safety commitment? A case study of Chinese coal mining enterprises," Resources Policy, Elsevier, vol. 75(C).
- Lewlisa Saha & Hrudaya Kumar Tripathy & Soumya Ranjan Nayak & Akash Kumar Bhoi & Paolo Barsocchi, 2021. "Amalgamation of Customer Relationship Management and Data Analytics in Different Business Sectors—A Systematic Literature Review," Sustainability, MDPI, vol. 13(9), pages 1-35, May.
- Aversa, Joseph & Jacobson, Jenna & Hernandez, Tony & Cleave, Evan & Macdonald, Michael & Dizonno, Stephanie, 2021. "The social media response to the rollout of legalized cannabis retail in Ontario, Canada," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Nadeem, Waqar & Andreini, Daniela & Salo, Jari & Laukkanen, Tommi, 2015. "Engaging consumers online through websites and social media: A gender study of Italian Generation Y clothing consumers," International Journal of Information Management, Elsevier, vol. 35(4), pages 432-442.
- Atthaphon Mumi & Michael Obal & Yi Yang, 2019. "Investigating social media as a firm’s signaling strategy through an IPO," Small Business Economics, Springer, vol. 53(3), pages 631-645, October.
- Hatice Kizgin & Ahmad Jamal & Bidit Lal Dey & Nripendra P. Rana, 2018. "The Impact of Social Media on Consumers’ Acculturation and Purchase Intentions," Information Systems Frontiers, Springer, vol. 20(3), pages 503-514, June.
- Liao, Junyun & Huang, Minxue & Xiao, Bangming, 2017. "Promoting continual member participation in firm-hosted online brand communities: An organizational socialization approach," Journal of Business Research, Elsevier, vol. 71(C), pages 92-101.
- Ye Ye & Baichen Jiang & Binyao Ning & Xinjean Lim & Lijia Hu, 2023. "Does Price Matter in Mainland China? Examine the Factors Influencing Broiler Chicken Purchase Intention," Sustainability, MDPI, vol. 15(4), pages 1-16, February.
- Sunanda Nayak & Vijay Pereira & Bahar Ali Kazmi & Pawan Budhwar, 2024. "To Buy or Not to Buy? Exploring Ethical Consumerism in an Emerging Market—India," Journal of Business Ethics, Springer, vol. 191(4), pages 811-835, May.
- Kick, Markus, 2015. "Post ≠ Post: An Experimental Study on Corporate Brand Posts on Facebook," EconStor Preprints 182507, ZBW - Leibniz Information Centre for Economics.
- Yoon, Jae Yeon & Lee, Chaehyeon & Choi, Jeonghye & Chang, Sue Ryung & Kim, Jikyung, 2022. "The effect of social media apps on shopping apps," Journal of Business Research, Elsevier, vol. 148(C), pages 23-32.
- Liu, Qian & Shao, Zhen & Fan, Weiguo, 2018. "The impact of users’ sense of belonging on social media habit formation: Empirical evidence from social networking and microblogging websites in China," International Journal of Information Management, Elsevier, vol. 43(C), pages 209-223.
- Hussain, Hadia & Murtaza, Murtaza & Ajmal, Areeb & Ahmed, Afreen & Khan, Muhammad Ovais Khalid, 2020. "A study on the effects of social media advertisement on consumer’s attitude and customer response," MPRA Paper 104675, University Library of Munich, Germany.
- Hota, Monali & Bartsch, Fabian, 2019.
"Consumer socialization in childhood and adolescence: Impact of psychological development and family structure,"
Journal of Business Research, Elsevier, vol. 105(C), pages 11-20.
- Monali Hota & Fabian Bartsch, 2019. "Consumer socialization in childhood and adolescence: Impact of psychological development and family structure," Post-Print hal-02988145, HAL.
- Rosillo-DÃaz, Elena & Muñoz-Rosas, Juan Francisco & Blanco-Encomienda, Francisco Javier, 2024. "Impact of heuristic–systematic cues on the purchase intention of the electronic commerce consumer through the perception of product quality," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
- Irina Heimbach & Oliver Hinz, 2018. "The Impact of Sharing Mechanism Design on Content Sharing in Online Social Networks," Information Systems Research, INFORMS, vol. 29(3), pages 592-611, September.
- Liuan Wang & Lu (Lucy) Yan & Tongxin Zhou & Xitong Guo & Gregory R. Heim, 2020. "Understanding Physicians’ Online-Offline Behavior Dynamics: An Empirical Study," Information Systems Research, INFORMS, vol. 31(2), pages 537-555, June.
- Wang, Le & Luo, Xin (Robert) & Li, Han, 2022. "Envy or conformity? An empirical investigation of peer influence on the purchase of non-functional items in mobile free-to-play games," Journal of Business Research, Elsevier, vol. 147(C), pages 308-324.
- Mucunska Palevska, Valentina & Novkovska, Blagica, 2018. "The Participation Of Ict In Activities Of Economic Subjects In Small Economy," UTMS Journal of Economics, University of Tourism and Management, Skopje, Macedonia, vol. 9(2), pages 157-168.
- Bertschek, Irene & Kesler, Reinhold, 2022.
"Let the user speak: Is feedback on Facebook a source of firms’ innovation?,"
Information Economics and Policy, Elsevier, vol. 60(C).
- Bertschek, Irene & Kesler, Reinhold, 2018. "Let the user speak: Is feedback on Facebook a source of firms' innovation?," ZEW Discussion Papers 17-015, ZEW - Leibniz Centre for European Economic Research, revised 2018.
- Liu, Chih-Hsing & Dong, Tse-Ping & Vu, Ho Tran, 2023. "Transformed virtual concepts into reality: Linkage the viewpoint of entrepreneurial passion, technology adoption propensity and advantage to usage intention," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
- Jintang Wang & Junyun Liao & Shiyong Zheng & Biqing Li, 2019. "Examining Drivers of Brand Community Engagement: The Moderation of Product, Brand and Consumer Characteristics," Sustainability, MDPI, vol. 11(17), pages 1-16, August.
- Ni Putu Ayu Wangi Diantini & Susanti & Waspodo Tjipto Subroto, 2021. "The effect of peer group, economic literacy, and use of social media on the consumption behavior of students social studies major grade XII SMAN 1 Negara in Jembrana," Technium Social Sciences Journal, Technium Science, vol. 21(1), pages 296-311, July.
More about this item
Keywords
Customer; Reviews; Chi-square; Behavioral; Profile; Social networking sites;All these keywords.
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:joreco:v:58:y:2021:i:c:s0969698920306238. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/journal-of-retailing-and-consumer-services .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.