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QR code and mobile payment: The disruptive forces in retail

Author

Listed:
  • Yan, Li-Ya
  • Tan, Garry Wei-Han
  • Loh, Xiu-Ming
  • Hew, Jun-Jie
  • Ooi, Keng-Boon

Abstract

The emergence of mobile payment (m-payment) resulted in the disruption of many sectors in the business sphere, particularly the retail industry. However, the acceptance of m-payment still has substantial room for improvement. Therefore, this study purports to ascertain the critical antecedents that impact the m-payment adoption intention, in particular the type of m-payment that utilizes the Quick Response (QR) code technology, through an extended Mobile Technology Acceptance Model. On top of offering several theoretical implications, numerous practical implications are also provided for stakeholders in the retail sector.

Suggested Citation

  • Yan, Li-Ya & Tan, Garry Wei-Han & Loh, Xiu-Ming & Hew, Jun-Jie & Ooi, Keng-Boon, 2021. "QR code and mobile payment: The disruptive forces in retail," Journal of Retailing and Consumer Services, Elsevier, vol. 58(C).
    • Handle: RePEc:eee:joreco:v:58:y:2021:i:c:s0969698920313084
    DOI: 10.1016/j.jretconser.2020.102300
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    References listed on IDEAS

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