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An exploratory investigation of factors affecting and best predicting the renewed adoption of mobile wallets

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  • Mombeuil, Claudel

Abstract

Foreign nationals often have no other choice than to adapt themselves to technological innovations of their host countries. This is particularly the case of individuals who are exposed temporarily to the world’s cashless societies where mobile wallets are the dominated payment method. Yet, little is known regarding continuous usage intentions among these individuals who have accumulated experience interacting with mobile wallets.This study explores how relative convenience, relative advantage, perceived privacy, and perceived security influence 'renewed adoption' of mobile wallets among experienced users of the leading Chinese mobile wallets. It also explores the best predictors of the renewed adoption intention of mobile wallet technology among these users. The results of this study show that each of the independent variables positively influences renewed adoption intentions. The results also show that relative advantage and perceived security as the best predictors of renewed adoption intention of mobile wallets. Based on the results of this study, practical and theoretical implications are provided.

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  • Mombeuil, Claudel, 2020. "An exploratory investigation of factors affecting and best predicting the renewed adoption of mobile wallets," Journal of Retailing and Consumer Services, Elsevier, vol. 55(C).
    • Handle: RePEc:eee:joreco:v:55:y:2020:i:c:s0969698920302496
    DOI: 10.1016/j.jretconser.2020.102127
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    3. Ashwarya Kapoor & Rajiv Sindwani & Manisha Goel, 2024. "Mobile Wallets: Theoretical and Empirical Analysis," Global Business Review, International Management Institute, vol. 25(2_suppl), pages 211-228, April.
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    5. Mombeuil, Claudel & Uhde, Helena, 2021. "Relative convenience, relative advantage, perceived security, perceived privacy, and continuous use intention of China’s WeChat Pay: A mixed-method two-phase design study," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
    6. Kala Kamdjoug, Jean Robert & Wamba-Taguimdje, Serge-Lopez & Wamba, Samuel Fosso & Kake, Ingrid Bive'e, 2021. "Determining factors and impacts of the intention to adopt mobile banking app in Cameroon: Case of SARA by afriland First Bank," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
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    11. Egemen Hopalı & Özalp Vayvay & Zeynep Tuğçe Kalender & Deniz Turhan & Ceyda Aysuna, 2022. "How Do Mobile Wallets Improve Sustainability in Payment Services? A Comprehensive Literature Review," Sustainability, MDPI, vol. 14(24), pages 1-30, December.
    12. Md. Al Amin & Abureza M. Muzareba & Imtiaz Uddin Chowdhury & Mubina Khondkar, 2024. "Understanding e-satisfaction, continuance intention, and e-loyalty toward mobile payment application during COVID-19: an investigation using the electronic technology continuance model," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(2), pages 318-340, June.
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