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Development of a Tool for Measuring and Analyzing Computer User Satisfaction

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Cited by:

  1. Carlos Ferran & Stephanie Watts, 2008. "Videoconferencing in the Field: A Heuristic Processing Model," Management Science, INFORMS, vol. 54(9), pages 1565-1578, September.
  2. Guimaraes, Tor & Yoon, Youngohc & Clevenson, Aaron, 1997. "Empirically testing ES success factors in business process reengineering," International Journal of Production Economics, Elsevier, vol. 50(2-3), pages 245-259, June.
  3. Bharati, Pratyush & Berg, Daniel, 2005. "Service quality from the other side: Information systems management at Duquesne Light," International Journal of Information Management, Elsevier, vol. 25(4), pages 367-380.
  4. Mousa Albashrawi & Luvai Motiwalla, 2019. "Privacy and Personalization in Continued Usage Intention of Mobile Banking: An Integrative Perspective," Information Systems Frontiers, Springer, vol. 21(5), pages 1031-1043, October.
  5. Hee-Min Lee & Jee-Won Kang & Young Namkung, 2021. "Instagram Users’ Information Acceptance Process for Food-Content," Sustainability, MDPI, vol. 13(5), pages 1-15, March.
  6. Sum, Chee-Chuong & Quek, Ser-Aik & Lim, Hoon-Eng, 1999. "Analysing interaction effects on MRP implementation using ACE," International Journal of Production Economics, Elsevier, vol. 58(3), pages 303-318, January.
  7. Erlane K Ghani & Siti Aimi Mohamad Yasin & Mazurina Mohd Ali, 2019. "Examining Enterprise Resource Planning Post Implementation and Employees¡¯ Performance in Small and Medium Enterprises Using DeLone and McLean¡¯s Information System Success Model," International Journal of Financial Research, International Journal of Financial Research, Sciedu Press, vol. 10(3), pages 153-169, May.
  8. Au, Norman & Ngai, Eric W. T. & Cheng, T. C. Edwin, 2002. "A critical review of end-user information system satisfaction research and a new research framework," Omega, Elsevier, vol. 30(6), pages 451-478, December.
  9. Macinati, Manuela S. & Anessi-Pessina, E., 2014. "Management accounting use and financial performance in public health-care organisations: Evidence from the Italian National Health Service," Health Policy, Elsevier, vol. 117(1), pages 98-111.
  10. Muhammad Rifki Shihab & Audry Pragita Putri, 2019. "Negative online reviews of popular products: understanding the effects of review proportion and quality on consumers’ attitude and intention to buy," Electronic Commerce Research, Springer, vol. 19(1), pages 159-187, March.
  11. Bernd W. Wirtz & Oliver Tuna Kurtz, 2016. "Local e-government and user satisfaction with city portals – the citizens’ service preference perspective," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 13(3), pages 265-287, October.
  12. Thorsten Knauer & Nicole Nikiforow & Sebastian Wagener, 2020. "Determinants of information system quality and data quality in management accounting," Journal of Management Control: Zeitschrift für Planung und Unternehmenssteuerung, Springer, vol. 31(1), pages 97-121, April.
  13. Yajiong Xue & Huigang Liang & Liansheng Wu, 2011. "Punishment, Justice, and Compliance in Mandatory IT Settings," Information Systems Research, INFORMS, vol. 22(2), pages 400-414, June.
  14. Silvance O. Abeka & Evance Ochieng¡¯ Abeka, 2012. "Percieved Importance and Perfomance of Information Systems in Azam Company- Dar Es Salaam," International Journal of Learning and Development, Macrothink Institute, vol. 2(3), pages 9-24, June.
  15. Xiaomo Liu & G. Alan Wang & Weiguo Fan & Zhongju Zhang, 2020. "Finding Useful Solutions in Online Knowledge Communities: A Theory-Driven Design and Multilevel Analysis," Information Systems Research, INFORMS, vol. 31(3), pages 731-752, September.
  16. Muhammad Athar Nadeem & Zhiying Liu & Abdul Hameed Pitafi & Amna Younis & Yi Xu, 2021. "Investigating the Adoption Factors of Cryptocurrencies—A Case of Bitcoin: Empirical Evidence From China," SAGE Open, , vol. 11(1), pages 21582440219, March.
  17. Vanpoucke, E. & Boyer, K. & Vereecke, A., 2009. "Supply chain information flow strategies: an empirical taxonomy," Vlerick Leuven Gent Management School Working Paper Series 2009-03, Vlerick Leuven Gent Management School.
  18. Jae Wook Kim & Jin Hwa Rhee & Chul Hung Park, 2024. "How Does Digital Transformation Improve Supply Chain Performance: A Manufacturer’s Perspective," Sustainability, MDPI, vol. 16(7), pages 1-16, April.
  19. Ali Yuce & Huseyin Arasli & Ali Ozturen & Mustafa Daskin, 2020. "Feeling the Service Product Closer: Triggering Visit Intention via Virtual Reality," Sustainability, MDPI, vol. 12(16), pages 1-17, August.
  20. Affifa Sardar & Amir Manzoor & Khurram Adeel Shaikh & Liaqat Ali, 2021. "An Empirical Examination of the Impact of eWom Information on Young Consumers’ Online Purchase Intention: Mediating Role of eWom Information Adoption," SAGE Open, , vol. 11(4), pages 21582440211, October.
  21. Kamble, Sachin S. & Gunasekaran, Angappa & Gawankar, Shradha A., 2020. "Achieving sustainable performance in a data-driven agriculture supply chain: A review for research and applications," International Journal of Production Economics, Elsevier, vol. 219(C), pages 179-194.
  22. Hamed Taherdoost & Mitra Madanchian, 2021. "Empirical Modeling of Customer Satisfaction for E-Services in Cross-Border E-Commerce," Post-Print hal-03741849, HAL.
  23. Tran Thi Kim Phuong & Tran Trung Vinh, 2019. "An empirical study examining an extended TAM model in the context of a Facebook event page," Asian Journal of Empirical Research, Asian Economic and Social Society, vol. 9(9), pages 238-353, September.
  24. Hyo-Jeong Byun & Jeong-Joon Kim & Byeong-Cheol Lee, 2020. "Competitiveness Analysis of GDSs in South Korea by Using Niche Theory: Focusing on User Gratification," Sustainability, MDPI, vol. 12(20), pages 1-19, October.
  25. Sanduni I. Senaratne & Samantha M. Samarasinghe, 2019. "Factors Affecting the Intention to Adopt M-Learning," International Business Research, Canadian Center of Science and Education, vol. 12(2), pages 150-164, February.
  26. Mohammad Mahtab Alam & Naim Ahmad & Quadri Noorulhasan Naveed & Ayyub Patel & Mohammed Abohashrh & Mohammed Abdul Khaleel, 2021. "E-Learning Services to Achieve Sustainable Learning and Academic Performance: An Empirical Study," Sustainability, MDPI, vol. 13(5), pages 1-20, March.
  27. van Bruggen, G.H. & Wierenga, B., 2005. "When are CRM Systems Successful? The Perspective of the User and of the Organization," ERIM Report Series Research in Management ERS-2005-048-MKT, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
  28. Chia-Hsun Chang & Vinh V. Thai, 2016. "Do port security quality and service quality influence customer satisfaction and loyalty?," Maritime Policy & Management, Taylor & Francis Journals, vol. 43(6), pages 720-736, August.
  29. Zanakis, Stelios H. & Mandakovic, Tomislav & Gupta, Sushil K. & Sahay, Sundeep & Hong, Sungwan, 1995. "A review of program evaluation and fund allocation methods within the service and government sectors," Socio-Economic Planning Sciences, Elsevier, vol. 29(1), pages 59-79, March.
  30. Gelderman, M., 1995. "Factors affecting the success of management support systems: analysis and meta-analysis," Serie Research Memoranda 0020, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
  31. Stockdale, Rosemary & Standing, Craig, 2006. "An interpretive approach to evaluating information systems: A content, context, process framework," European Journal of Operational Research, Elsevier, vol. 173(3), pages 1090-1102, September.
  32. S. Abrahão & G. Poels & O. Pastor, 2004. "Comparative Evaluation of Functional Size Measurement Methods: An Experimental Analysis," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 04/234, Ghent University, Faculty of Economics and Business Administration.
  33. Nguyen-Phuoc, Duy Quy & Su, Diep Ngoc & Tran, Phuong Thi Kim & Le, Diem-Trinh Thi & Johnson, Lester W., 2020. "Factors influencing customer's loyalty towards ride-hailing taxi services – A case study of Vietnam," Transportation Research Part A: Policy and Practice, Elsevier, vol. 134(C), pages 96-112.
  34. Xu, Zeshui & Ge, Zijing & Wang, Xinxin & Skare, Marinko, 2021. "Bibliometric analysis of technology adoption literature published from 1997 to 2020," Technological Forecasting and Social Change, Elsevier, vol. 170(C).
  35. Lifang Peng & Qinyu Liao & Xiaorong Wang & Xuanfang He, 2016. "Factors affecting female user information adoption: an empirical investigation on fashion shopping guide websites," Electronic Commerce Research, Springer, vol. 16(2), pages 145-169, June.
  36. Un-Kon Lee, 2017. "International Tourism Advertisements on Social Media: Impact of Argument Quality and Source," Sustainability, MDPI, vol. 9(9), pages 1-18, August.
  37. Gelderman, Maarten, 1997. "Task difficulty, task variability and satisfaction with management support systems: consequences and solutions ˜," Serie Research Memoranda 0053, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
  38. Lu, Shuya & Wu, Jianan & Tseng, Shih-Lun (Allen), 2018. "How Online Reviews Become Helpful: A Dynamic Perspective," Journal of Interactive Marketing, Elsevier, vol. 44(C), pages 17-28.
  39. Stephanie Watts Sussman & Wendy Schneier Siegal, 2003. "Informational Influence in Organizations: An Integrated Approach to Knowledge Adoption," Information Systems Research, INFORMS, vol. 14(1), pages 47-65, March.
  40. Sahin, Izzet & Zahedi, Fatemeh (Mariam), 2000. "Optimal policies under risk for changing software systems based on customer satisfaction," European Journal of Operational Research, Elsevier, vol. 123(1), pages 175-194, May.
  41. Barbara H. Wixom & Peter A. Todd, 2005. "A Theoretical Integration of User Satisfaction and Technology Acceptance," Information Systems Research, INFORMS, vol. 16(1), pages 85-102, March.
  42. Seung-Hwan Jang, 2017. "The Effects of R&D Researchers’ Quality Management System Application on their Work Performance in Korea," International Review of Management and Marketing, Econjournals, vol. 7(2), pages 10-16.
  43. Narain Das & Kenneth Khawandiza Sunguh & Binesh Sarwar & Arslan Ahmed & Shah Hassan, 2019. "Technology-Embedded Educational Policy: Mediation Effects of the Use of Virtual Learning Influence on Learner Satisfaction," Journal of Education and Training, Macrothink Institute, vol. 6(1), pages 41-54, February.
  44. Sundarraj, R. P. & Talluri, Srinivas, 2003. "A multi-period optimization model for the procurement of component-based enterprise information technologies," European Journal of Operational Research, Elsevier, vol. 146(2), pages 339-351, April.
  45. Nils Urbach & Stefan Smolnik & Gerold Riempp, 2009. "The State of Research on Information Systems Success," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 1(4), pages 315-325, August.
  46. Torkzadeh, G. & Doll, W. J., 1999. "The development of a tool for measuring the perceived impact of information technology on work," Omega, Elsevier, vol. 27(3), pages 327-339, June.
  47. Zhang, Zhe & Lee, Matthew K.O. & Huang, Pei & Zhang, Liang & Huang, Xiaoyuan, 2005. "A framework of ERP systems implementation success in China: An empirical study," International Journal of Production Economics, Elsevier, vol. 98(1), pages 56-80, October.
  48. Vikram Sethi & Ruth C. King, 1999. "Nonlinear and Noncompensatory Models in User Information Satisfaction Measurement," Information Systems Research, INFORMS, vol. 10(1), pages 87-96, March.
  49. Hadziroh Ibrahim & Nur Zahiyah Othman, 2014. "The Influence of Techno stress and Organizational-Is Related Support on User Satisfaction in Government Organizations: A Proposed Model and Literature Review," Information Management and Business Review, AMH International, vol. 6(2), pages 63-71.
  50. Shin, Bongsik & Lee, Sanghoon & Lee, Ho Geun, 2016. "Examining an extended duality perspective regarding success conditions of IT service," International Journal of Information Management, Elsevier, vol. 36(2), pages 226-239.
  51. Olivier Glassey, 2010. "eGovernment: Does IT save time?," Post-Print hal-00599187, HAL.
  52. Floropoulos, Jordan & Spathis, Charalambos & Halvatzis, Dimitrios & Tsipouridou, Maria, 2010. "Measuring the success of the Greek Taxation Information System," International Journal of Information Management, Elsevier, vol. 30(1), pages 47-56.
  53. Jong Uk Kim & Rajiv Kishore, 2019. "Do we Fully Understand Information Systems Failure? An Exploratory Study of the Cognitive Schema of IS Professionals," Information Systems Frontiers, Springer, vol. 21(6), pages 1385-1419, December.
  54. Nöjd, Sture & Trischler, Jessica Westman & Otterbring, Tobias & Andersson, Pernille K. & Wästlund, Erik, 2020. "Bridging the valuescape with digital technology: A mixed methods study on customers’ value creation process in the physical retail space," Journal of Retailing and Consumer Services, Elsevier, vol. 56(C).
  55. Xiang, Zheng & Du, Qianzhou & Ma, Yufeng & Fan, Weiguo, 2017. "A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism," Tourism Management, Elsevier, vol. 58(C), pages 51-65.
  56. Dongping Liu & Hai Zhang, 2021. "Developing a New Model for Understanding Teacher Satisfaction With Online Learning," SAGE Open, , vol. 11(3), pages 21582440211, July.
  57. Brown, Susan A. & Venkatesh, Viswanath & Kuruzovich, Jason & Massey, Anne P., 2008. "Expectation confirmation: An examination of three competing models," Organizational Behavior and Human Decision Processes, Elsevier, vol. 105(1), pages 52-66, January.
  58. Hur, Kyungsuk & Kim, Taegoo Terry & Karatepe, Osman M. & Lee, Gyehee, 2017. "An exploration of the factors influencing social media continuance usage and information sharing intentions among Korean travellers," Tourism Management, Elsevier, vol. 63(C), pages 170-178.
  59. Andreas I. Nicolaou & D. Harrison McKnight, 2006. "Perceived Information Quality in Data Exchanges: Effects on Risk, Trust, and Intention to Use," Information Systems Research, INFORMS, vol. 17(4), pages 332-351, December.
  60. Bo-Chiuan Su & Li-Wei Wu & Hongxi Lin & Chieh-An Lin, 2023. "The Mediating Effect of Herd Behavior and Brand Attitude towards the Impact of Spokesman Credibility, Source Fit, and Online Word-of-Mouth on Purchase Intention," Sustainability, MDPI, vol. 15(1), pages 1-21, January.
  61. Vicki McKinney & Kanghyun Yoon & Fatemeh “Mariam” Zahedi, 2002. "The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach," Information Systems Research, INFORMS, vol. 13(3), pages 296-315, September.
  62. Hou, Chung-Kuang, 2012. "Examining the effect of user satisfaction on system usage and individual performance with business intelligence systems: An empirical study of Taiwan's electronics industry," International Journal of Information Management, Elsevier, vol. 32(6), pages 560-573.
  63. Martinez-Lorente, Angel R. & Sanchez-Rodriguez, Cristobal & Dewhurst, Frank W., 2004. "The effect of information technologies on TQM: An initial analysis," International Journal of Production Economics, Elsevier, vol. 89(1), pages 77-93, May.
  64. Jingran Wang & Yi Liu & Peigong Li & Zhenxing Lin & Stavros Sindakis & Sakshi Aggarwal, 2024. "Overview of Data Quality: Examining the Dimensions, Antecedents, and Impacts of Data Quality," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(1), pages 1159-1178, March.
  65. Mouna JEGHAM & Jean-Michel SAHUT, 2014. "ICT acceptation : The case of CRM project," Working Papers 2014-356, Department of Research, Ipag Business School.
  66. Yanli Zhang & Xinmiao Li & Weiguo Fan, 2020. "User adoption of physician's replies in an online health community: An empirical study," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 71(10), pages 1179-1191, October.
  67. Steven D. Sheetz & Andrea Kavanaugh & Hamida Skandrani & Edward A. Fox, 2021. "Uses and Gratifications of Political Information: Student Perceptions of Information from the 2014 Tunisian Elections," International Journal of Management Science and Business Administration, Inovatus Services Ltd., vol. 7(4), pages 36-44, May.
  68. Kanellou, Alexandra & Spathis, Charalambos, 2013. "Accounting benefits and satisfaction in an ERP environment," International Journal of Accounting Information Systems, Elsevier, vol. 14(3), pages 209-234.
  69. Kumar, Sumit & Prakash, Gyan & Gupta, Bhumika & Cappiello, Giuseppe, 2023. "How e-WOM influences consumers' purchase intention towards private label brands on e-commerce platforms: Investigation through IAM (Information Adoption Model) and ELM (Elaboration Likelihood Model) M," Technological Forecasting and Social Change, Elsevier, vol. 187(C).
  70. Ravi Thambusamy & Prashant Palvia, 2020. "U.S. Healthcare Provider Capabilities and Performance: the Mediating Roles of Service Innovation and Quality," Information Systems Frontiers, Springer, vol. 22(1), pages 91-111, February.
  71. Jahangir Karimi & Toni M. Somers & Yash P. Gupta, 2004. "Impact of Environmental Uncertainty and Task Characteristics on User Satisfaction with Data," Information Systems Research, INFORMS, vol. 15(2), pages 175-193, June.
  72. Hunton, James E. & Gibson, Dana, 1999. "Soliciting user-input during the development of an accounting information system: investigating the efficacy of group discussion," Accounting, Organizations and Society, Elsevier, vol. 24(7), pages 597-618, October.
  73. Gelderman, Maarten, 1997. "The relation between user information satisfaction, usage of management support systems and performance," Serie Research Memoranda 0043, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
  74. Shan-Shan Liao & Ching-Yuan Lin & Ying-Ji Chuang & Xing-Zheng Xie, 2020. "The Role of Social Capital for Short-Video Platform Users’ Travel Intentions: SEM and Fsqca Findings," Sustainability, MDPI, vol. 12(9), pages 1-22, May.
  75. Pierre Berthon & Leyland Pitt & Michael Ewing & Christopher L. Carr, 2002. "Potential Research Space in MIS: A Framework for Envisioning and Evaluating Research Replication, Extension, and Generation," Information Systems Research, INFORMS, vol. 13(4), pages 416-427, December.
  76. Verhagen, Tibert & Meents, Selmar, 2007. "A Framework for Developing Semantic Differentials in IS research: Assessing the Meaning of Electronic Marketplace Quality (EMQ)," Serie Research Memoranda 0016, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
  77. Sungjoon Yoo & Dong-Joo Lee & Louis Atamja, 2023. "Influence of Online Information Quality and Website Design on User Shopping Loyalty in the Context of E-Commerce Shopping Malls in Korea," Sustainability, MDPI, vol. 15(4), pages 1-16, February.
  78. Stephanie Watts Sussman & Lee Sproull, 1999. "Straight Talk: Delivering Bad News through Electronic Communication," Information Systems Research, INFORMS, vol. 10(2), pages 150-166, June.
  79. Sun, Jonghak & Teng, James T.C., 2017. "The construct of information systems use benefits: Theoretical explication of its underlying dimensions and the development of a measurement scale," International Journal of Information Management, Elsevier, vol. 37(5), pages 400-416.
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  83. Stephanie Medlock & Juliette L Parlevliet & Danielle Sent & Saeid Eslami & Marjan Askari & Derk L Arts & Joost B Hoekstra & Sophia E de Rooij & Ameen Abu-Hanna, 2017. "An email-based intervention to improve the number and timeliness of letters sent from the hospital outpatient clinic to the general practitioner: A pair-randomized controlled trial," PLOS ONE, Public Library of Science, vol. 12(10), pages 1-13, October.
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  92. Mohd Sazili Shahibi & Azlinda Saidin & Tengku Adil Tengku Izhar, 2016. "A Framework Based on Human Resource Management Information System (HRMIS) for the Evaluation of Users Satisfaction," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 6(10), pages 62-76, October.
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  100. Dunk, Alan S., 2007. "Innovation budget pressure, quality of IS information, and departmental performance," The British Accounting Review, Elsevier, vol. 39(2), pages 115-124.
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  102. Mahmoud Hany M. Dalloul & Zuraeda binti Ibrahim & Sharina Tajul Urus, 2023. "Financial Crises Management in Light of Accounting Information Systems Success: Investigating Direct and Indirect Influences," Sustainability, MDPI, vol. 15(10), pages 1-31, May.
  103. Nripendra P. Rana & Yogesh K. Dwivedi & Michael D. Williams & Vishanth Weerakkody, 2015. "Investigating success of an e-government initiative: Validation of an integrated IS success model," Information Systems Frontiers, Springer, vol. 17(1), pages 127-142, February.
  104. Caridi, Maria & Crippa, Luca & Perego, Alessandro & Sianesi, Andrea & Tumino, Angela, 2010. "Do virtuality and complexity affect supply chain visibility?," International Journal of Production Economics, Elsevier, vol. 127(2), pages 372-383, October.
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  107. Sanghyun Kim & Hyunsun Park, 2018. "Do Female Employees at Small and Medium Enterprises Perceive Open Source Software Usefulness and Satisfaction Differently from Male Employees? A Survey Analysis," Social Sciences, MDPI, vol. 7(10), pages 1-17, September.
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