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Percieved Importance and Perfomance of Information Systems in Azam Company- Dar Es Salaam

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  • Silvance O. Abeka
  • Evance Ochieng¡¯ Abeka

Abstract

It is increasingly more interesting to the Companies to understand the relationship existing between perceived importance and performance of information systems within their companies. The purpose of this paper is to explore the perception of the importance of attributes of information systems and whether the performance of information systems met the users¡¯ expectations in Azam company in Dar es salaam. Anonymous and self-administered questionnaires were distributed to 217 respondents. A total of 185 usable responses were received, resulting in a response rate of 85.3% which was considered satisfactory for subsequent analysis. Using an end-user satisfaction survey, It was discovered that the end-users were moderately satisfied with the company¡¯s IS performance and that there were gaps between importance and performance on all the systems-related attributes studied. The largest gap pertained to the attributes Understanding Systems and Documentation. The contribution of the study is in advancing Importance-Performance Analysis applicable to IS research. ? Keywords- Information Systems Performance, Information Systems Importance, End-user Satisfaction

Suggested Citation

  • Silvance O. Abeka & Evance Ochieng¡¯ Abeka, 2012. "Percieved Importance and Perfomance of Information Systems in Azam Company- Dar Es Salaam," International Journal of Learning and Development, Macrothink Institute, vol. 2(3), pages 9-24, June.
    • Handle: RePEc:mth:ijld88:v:2:y:2012:i:3:p:9-24
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    References listed on IDEAS

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    1. Mathew Joseph & David Allbright & George Stone & Yasmin Sekhon & Julie Tinson, 2005. "Importance-performance analysis of UK and US bank customer perceptions of service delivery technologies," International Journal of Financial Services Management, Inderscience Enterprises Ltd, vol. 1(1), pages 66-88.
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    3. James E. Bailey & Sammy W. Pearson, 1983. "Development of a Tool for Measuring and Analyzing Computer User Satisfaction," Management Science, INFORMS, vol. 29(5), pages 530-545, May.
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    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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