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The relation between user information satisfaction, usage of management support systems and performance

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  • Gelderman, Maarten

    (Vrije Universiteit Amsterdam, Faculteit der Economische Wetenschappen en Econometrie (Free University Amsterdam, Faculty of Economics Sciences, Business Administration and Economitrics)

Abstract

This study investigates the validity of two commonly used measures for the success of management support systems (MS): usage and user information satisfaction (UIS). The results of a questionnaire survey among Dutch managers are used to assess the mutual relation between both measures and performance. The results indicate that UIS is significantly related to performance (r = 0.42). The relation between usage and performance is not significant. A partial correlation after correction for UIS is not significant either. This study provides new empirical evidence for the popular assumption that UK is the most appropriate measure for MSS success available.

Suggested Citation

  • Gelderman, Maarten, 1997. "The relation between user information satisfaction, usage of management support systems and performance," Serie Research Memoranda 0043, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
    • Handle: RePEc:vua:wpaper:1997-43
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    References listed on IDEAS

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    1. James E. Bailey & Sammy W. Pearson, 1983. "Development of a Tool for Measuring and Analyzing Computer User Satisfaction," Management Science, INFORMS, vol. 29(5), pages 530-545, May.
    2. Phillip Ein-Dor & Eli Segev, 1978. "Organizational Context and the Success of Management Information Systems," Management Science, INFORMS, vol. 24(10), pages 1064-1077, June.
    3. Blake Ives & Margrethe H. Olson, 1984. "User Involvement and MIS Success: A Review of Research," Management Science, INFORMS, vol. 30(5), pages 586-603, May.
    4. William H. DeLone & Ephraim R. McLean, 1992. "Information Systems Success: The Quest for the Dependent Variable," Information Systems Research, INFORMS, vol. 3(1), pages 60-95, March.
    5. Gelderman, M., 1995. "Factors affecting the success of management support systems: analysis and meta-analysis," Serie Research Memoranda 0020, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
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    More about this item

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

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