IDEAS home Printed from https://ideas.repec.org/a/jfr/ijfr11/v10y2019i3p153-169.html
   My bibliography  Save this article

Examining Enterprise Resource Planning Post Implementation and Employees¡¯ Performance in Small and Medium Enterprises Using DeLone and McLean¡¯s Information System Success Model

Author

Listed:
  • Erlane K Ghani
  • Siti Aimi Mohamad Yasin
  • Mazurina Mohd Ali

Abstract

This study examines the effect of Enterprise Resource Planning (ERP) post implementation on employees¡¯ performance in Small Medium Enterprises (SME) in Malaysia. Specifically, this study relies on the DeLone and McLean¡¯s information system success model that proposes three quality dimensions namely, system quality, information quality and service quality in examining the effect of ERP post implementation on employees¡¯ performance in SMEs. Using a questionnaire survey on 117 respondents that have experience in ERP, this study shows that out of the three qualities of ERP, system quality and service quality have a significant positive effect on employees¡¯ performance in the SMEs. This study shows that information quality does not have a significant effect on employees¡¯ performance in Malaysia. This study contributes to the information system literature and provides information regarding the quality dimensions which could help managers or ERP providers to assess the success of their ERP implementation.

Suggested Citation

  • Erlane K Ghani & Siti Aimi Mohamad Yasin & Mazurina Mohd Ali, 2019. "Examining Enterprise Resource Planning Post Implementation and Employees¡¯ Performance in Small and Medium Enterprises Using DeLone and McLean¡¯s Information System Success Model," International Journal of Financial Research, International Journal of Financial Research, Sciedu Press, vol. 10(3), pages 153-169, May.
    • Handle: RePEc:jfr:ijfr11:v:10:y:2019:i:3:p:153-169
    DOI: 10.5430/ijfr.v10n3p153
    as

    Download full text from publisher

    File URL: http://www.sciedu.ca/journal/index.php/ijfr/article/view/15515/9621
    Download Restriction: no
    File URL: http://www.sciedu.ca/journal/index.php/ijfr/article/view/15515
    Download Restriction: no
    File URL: https://libkey.io/10.5430/ijfr.v10n3p153?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Arun Rai & Sandra S. Lang & Robert B. Welker, 2002. "Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis," Information Systems Research, INFORMS, vol. 13(1), pages 50-69, March.
    2. Sun, Albert Y.T. & Yazdani, Abe & Overend, John D., 2005. "Achievement assessment for enterprise resource planning (ERP) system implementations based on critical success factors (CSFs)," International Journal of Production Economics, Elsevier, vol. 98(2), pages 189-203, November.
    3. Osman GUMUSGUL, 2018. "Comparison of Time Management Perception of Students Studying at Department of Physical Education and Sports Teaching and Program in Primary School Education," Asian Journal of Education and Training, Asian Online Journal Publishing Group, vol. 4(3), pages 224-227.
    4. Osman GUMUSGUL, 2018. "Comparison of Time Management Perception of Students Studying at Department of Physical Education and Sports Teaching and Program in Primary School Education," Asian Journal of Education and Training, Asian Online Journal Publishing Group, vol. 4(3), pages 224-227.
    5. Rekha Handa, 2018. "Does Corporate Governance Affect Financial Performance: A Study of Select Indian Banks," Asian Economic and Financial Review, Asian Economic and Social Society, vol. 8(4), pages 478-486, April.
    6. Rekha Handa, 2018. "Does Corporate Governance Affect Financial Performance: A Study of Select Indian Banks," Asian Economic and Financial Review, Asian Economic and Social Society, vol. 8(4), pages 478-486.
    7. James E. Bailey & Sammy W. Pearson, 1983. "Development of a Tool for Measuring and Analyzing Computer User Satisfaction," Management Science, INFORMS, vol. 29(5), pages 530-545, May.
    8. Hanifah M & Mohmadisa H & Yazid S & Nasir N & Saiyidatina Balkhis N, 2018. "Developing Low Carbon Schools Model through Students Involvement in Sustainability Activities," International Journal of Asian Social Science, Asian Economic and Social Society, vol. 8(8), pages 591-602.
    9. Hanifah, M & Mohmadisa, H. & Yazid, S. & Nasir, N. & Saiyidatina Balkhis, N., 2018. "Developing Low Carbon Schools Model through Students Involvement in Sustainability Activities," International Journal of Asian Social Science, Asian Economic and Social Society, vol. 8(8), pages 591-602, August.
    10. Thi Phuong Thao Ha & Manh Dung Tran, 2018. "Review of Impacts of Leadership Competence of Project Managers on Construction Project Success," International Journal of Emerging Trends in Social Sciences, Scientific Publishing Institute, vol. 4(1), pages 15-25.
    11. Ahsan Habib & Sr. Marlene Mucha, S.S. J, 2018. "The Lifecycle and Effective Communication of CSR to the Stakeholder and the Public," International Journal of Economics, Business and Management Studies, Online Science Publishing, vol. 5(1), pages 1-8.
    12. David L. Olson & Desheng Dash Wu, 2007. "Information Systems Perspective," World Scientific Book Chapters, in: Enterprise Risk Management, chapter 5, pages 67-87, World Scientific Publishing Co. Pte. Ltd..
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Jong Uk Kim & Rajiv Kishore, 2019. "Do we Fully Understand Information Systems Failure? An Exploratory Study of the Cognitive Schema of IS Professionals," Information Systems Frontiers, Springer, vol. 21(6), pages 1385-1419, December.
    2. Nurlia Dewi & Willy Abdillah & Muhartini Salim & Slamet Widodo, 2021. "The Role of Leadership in Implementation Public Information System of Local Government Institutions in Indonesia," International Review of Management and Marketing, Econjournals, vol. 11(6), pages 1-9.
    3. Sharath Sasidharan & Radhika Santhanam & Daniel J. Brass & Vallabh Sambamurthy, 2012. "The Effects of Social Network Structure on Enterprise Systems Success: A Longitudinal Multilevel Analysis," Information Systems Research, INFORMS, vol. 23(3-part-1), pages 658-678, September.
    4. Nripendra P. Rana & Yogesh K. Dwivedi & Michael D. Williams & Vishanth Weerakkody, 2015. "Investigating success of an e-government initiative: Validation of an integrated IS success model," Information Systems Frontiers, Springer, vol. 17(1), pages 127-142, February.
    5. La Ode, Sumail, 2018. "Corporate governance and dividend payout ratio in non-financial firms listed in Indonesian Stock Exchange," Business and Economic Horizons (BEH), Prague Development Center, vol. 14(4), pages 851-861, August.
    6. Komath, Muhammed Aslam Chelery & Doğan, Murat & Sayılır, Özlem, 2023. "Impact of corporate governance and related controversies on the market value of banks," Research in International Business and Finance, Elsevier, vol. 65(C).
    7. Mujeeb Saif Mohsen Al-Absy & Nada Hameed AlMahari, 2023. "The Interaction Effect of Nomination Committee’s Effectiveness on Board of Directors’ Characteristics and Firm Performance," Administrative Sciences, MDPI, vol. 13(5), pages 1-17, May.
    8. Soonduck Yoo & Jong-Sun Park, 2019. "The Influence of Information Acceptance on Information Use Performance in the Case of Vulnerable Classes," International Journal of Financial Research, International Journal of Financial Research, Sciedu Press, vol. 11(5), pages 474-486, August.
    9. Dongping Liu & Hai Zhang, 2021. "Developing a New Model for Understanding Teacher Satisfaction With Online Learning," SAGE Open, , vol. 11(3), pages 21582440211, July.
    10. Yajiong Xue & Huigang Liang & Liansheng Wu, 2011. "Punishment, Justice, and Compliance in Mandatory IT Settings," Information Systems Research, INFORMS, vol. 22(2), pages 400-414, June.
    11. Nils Urbach & Stefan Smolnik & Gerold Riempp, 2009. "The State of Research on Information Systems Success," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 1(4), pages 315-325, August.
    12. Sun, Jonghak & Teng, James T.C., 2017. "The construct of information systems use benefits: Theoretical explication of its underlying dimensions and the development of a measurement scale," International Journal of Information Management, Elsevier, vol. 37(5), pages 400-416.
    13. Rajiv Sabherwal & Anand Jeyaraj & Charles Chowa, 2006. "Information System Success: Individual and Organizational Determinants," Management Science, INFORMS, vol. 52(12), pages 1849-1864, December.
    14. Pedroso, Elsa & Gomes, Carlos F., 2024. "Disentangling the effects of top management on management accounting systems utilization," International Journal of Accounting Information Systems, Elsevier, vol. 53(C).
    15. Soud M. Almahamid & Amjad F. Tweiqat & Mousa S. Almanaseer, 2016. "University website quality characteristics and success: lecturers' perspective," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 22(1), pages 41-61.
    16. Kwahk, Kee-Young & Ahn, Hyunchul & Ryu, Young U., 2018. "Understanding mandatory IS use behavior: How outcome expectations affect conative IS use," International Journal of Information Management, Elsevier, vol. 38(1), pages 64-76.
    17. Ali Yuce & Huseyin Arasli & Ali Ozturen & Mustafa Daskin, 2020. "Feeling the Service Product Closer: Triggering Visit Intention via Virtual Reality," Sustainability, MDPI, vol. 12(16), pages 1-17, August.
    18. Floropoulos, Jordan & Spathis, Charalambos & Halvatzis, Dimitrios & Tsipouridou, Maria, 2010. "Measuring the success of the Greek Taxation Information System," International Journal of Information Management, Elsevier, vol. 30(1), pages 47-56.
    19. María Consuelo Pucheta-Martínez & Isabel Gallego-Álvarez, 2020. "Do board characteristics drive firm performance? An international perspective," Review of Managerial Science, Springer, vol. 14(6), pages 1251-1297, December.
    20. Israr Khan & Mansi Wang, 2021. "Evaluating Corporate Performance and Bank Productivity in China: The Moderating Role of Independent Directors," Sustainability, MDPI, vol. 13(6), pages 1-13, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:jfr:ijfr11:v:10:y:2019:i:3:p:153-169. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Gina Perry (email available below). General contact details of provider: http://ijfr.sciedupress.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.