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Optimal policies under risk for changing software systems based on customer satisfaction

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  • Sahin, Izzet
  • Zahedi, Fatemeh (Mariam)

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  • Sahin, Izzet & Zahedi, Fatemeh (Mariam), 2000. "Optimal policies under risk for changing software systems based on customer satisfaction," European Journal of Operational Research, Elsevier, vol. 123(1), pages 175-194, May.
    • Handle: RePEc:eee:ejores:v:123:y:2000:i:1:p:175-194
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    References listed on IDEAS

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    5. James E. Bailey & Sammy W. Pearson, 1983. "Development of a Tool for Measuring and Analyzing Computer User Satisfaction," Management Science, INFORMS, vol. 29(5), pages 530-545, May.
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    7. Johnson, Michael D. & Fornell, Claes, 1991. "A framework for comparing customer satisfaction across individuals and product categories," Journal of Economic Psychology, Elsevier, vol. 12(2), pages 267-286, June.
    8. E. Burton Swanson, 1974. "Management Information Systems: Appreciation and Involvement," Management Science, INFORMS, vol. 21(2), pages 178-188, October.
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