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Asymmetric effects of online consumer reviews

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  1. Cai, Gangwei & Xu, Binyan & Lu, Feidong & Lu, Ye, 2023. "The promotion strategies and dynamic evaluation model of exhibition-driven sustainable tourism based on previous/prospective tourist satisfaction after COVID-19," Evaluation and Program Planning, Elsevier, vol. 101(C).
  2. Oun-Joung Park & Jong-hyun Ryu, 2019. "Cognitive fit effects of online reviews on tourists’ information search," Information Technology & Tourism, Springer, vol. 21(3), pages 313-335, September.
  3. Stefan Applis, 2022. "Crises around Concepts of Hospitality in the Mountainous Region of Svaneti in the North of Georgia," Tourism and Hospitality, MDPI, vol. 3(2), pages 1-19, May.
  4. Li Zhou & Chunqiao Tan & Huimin Zhao, 2022. "Information Disclosure Decision for Tourism O2O Supply Chain Based on Blockchain Technology," Mathematics, MDPI, vol. 10(12), pages 1-21, June.
  5. Taekyung Kim & Hwirim Jo & Yerin Yhee & Chulmo Koo, 2022. "Robots, artificial intelligence, and service automation (RAISA) in hospitality: sentiment analysis of YouTube streaming data," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 259-275, March.
  6. Zheng Xiang & Qianzhou Du & Yufeng Ma & Weiguo Fan, 2018. "Assessing reliability of social media data: lessons from mining TripAdvisor hotel reviews," Information Technology & Tourism, Springer, vol. 18(1), pages 43-59, April.
  7. Raffaele Filieri & Elisabetta Raguseo & Claudio Vitari, 2018. "When are extreme ratings more helpful? Empirical evidence on the moderating effects of review characteristics and product type," Grenoble Ecole de Management (Post-Print) halshs-01923243, HAL.
  8. Shawn Berry, 2024. "Fake Google restaurant reviews and the implications for consumers and restaurants," Papers 2401.11345, arXiv.org, revised Apr 2024.
  9. Gabriela O. Chiciudean & Rezhen Harun & Iulia C. Muresan & Felix H. Arion & Daniel I. Chiciudean & Garofita L. Ilies & Diana E. Dumitras, 2019. "Assessing the Importance of Health in Choosing a Restaurant: An Empirical Study from Romania," IJERPH, MDPI, vol. 16(12), pages 1-15, June.
  10. Xiang, Zheng & Du, Qianzhou & Ma, Yufeng & Fan, Weiguo, 2017. "A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism," Tourism Management, Elsevier, vol. 58(C), pages 51-65.
  11. Meng Zhao & Xinyuan Shen & Huchang Liao & Mingyao Cai, 2022. "Selecting products through text reviews: An MCDM method incorporating personalized heuristic judgments in the prospect theory," Fuzzy Optimization and Decision Making, Springer, vol. 21(1), pages 21-44, March.
  12. Park, Sangwon & Kim, Dae-Young, 2017. "Assessing language discrepancies between travelers and online travel recommendation systems: Application of the Jaccard distance score to web data mining," Technological Forecasting and Social Change, Elsevier, vol. 123(C), pages 381-388.
  13. David Butler & Daniel Read, 2021. "Unravelling Theory: Strategic (Non-) Disclosure of Online Ratings," Games, MDPI, vol. 12(4), pages 1-20, September.
  14. Guo, Yue & Barnes, Stuart J. & Jia, Qiong, 2017. "Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation," Tourism Management, Elsevier, vol. 59(C), pages 467-483.
  15. Román, Sergio & Riquelme, Isabel P. & Iacobucci, Dawn, 2024. "Antecedents and consequences of perceived helpfulness of extremely positive and exaggerated reviews," Journal of Retailing and Consumer Services, Elsevier, vol. 80(C).
  16. Filieri, Raffaele, 2016. "What makes an online consumer review trustworthy?," Annals of Tourism Research, Elsevier, vol. 58(C), pages 46-64.
  17. Ayat Zaki Ahmed & Manuel Rodríguez-Díaz, 2020. "Significant Labels in Sentiment Analysis of Online Customer Reviews of Airlines," Sustainability, MDPI, vol. 12(20), pages 1-18, October.
  18. Srikanth Parameswaran & Pubali Mukherjee & Rohit Valecha, 2023. "I Like My Anonymity: An Empirical Investigation of the Effect of Multidimensional Review Text and Role Anonymity on Helpfulness of Employer Reviews," Information Systems Frontiers, Springer, vol. 25(2), pages 853-870, April.
  19. Sunyoung Hlee & Hanna Lee & Chulmo Koo, 2018. "Hospitality and Tourism Online Review Research: A Systematic Analysis and Heuristic-Systematic Model," Sustainability, MDPI, vol. 10(4), pages 1-27, April.
  20. Masiero, Lorenzo & Viglia, Giampaolo & Nieto-Garcia, Marta, 2020. "Strategic consumer behavior in online hotel booking," Annals of Tourism Research, Elsevier, vol. 83(C).
  21. Zheng, Lili, 2021. "The classification of online consumer reviews: A systematic literature review and integrative framework," Journal of Business Research, Elsevier, vol. 135(C), pages 226-251.
  22. Jianwei Ma & Hongyu Zhao & Ziyang Liu, 2022. "Perspective from Chinese Tourists: Study on Urban Tourism Experience of Seoul City Based on Online Travel Notes," Sustainability, MDPI, vol. 14(16), pages 1-17, August.
  23. Tassiello, Vito & Viglia, Giampaolo & Mattila, Anna S., 2018. "How handwriting reduces negative online ratings," Annals of Tourism Research, Elsevier, vol. 73(C), pages 171-179.
  24. Park, Sangwon & Nicolau, Juan L., 2017. "Effects of general and particular online hotel ratings," Annals of Tourism Research, Elsevier, vol. 62(C), pages 114-116.
  25. Hu, Ya-Han & Chen, Kuanchin, 2016. "Predicting hotel review helpfulness: The impact of review visibility, and interaction between hotel stars and review ratings," International Journal of Information Management, Elsevier, vol. 36(6), pages 929-944.
  26. Ian Sutherland & Youngseok Sim & Seul Ki Lee & Jaemun Byun & Kiattipoom Kiatkawsin, 2020. "Topic Modeling of Online Accommodation Reviews via Latent Dirichlet Allocation," Sustainability, MDPI, vol. 12(5), pages 1-15, February.
  27. Manes, Eran & Tchetchik, Anat, 2018. "The role of electronic word of mouth in reducing information asymmetry: An empirical investigation of online hotel booking," Journal of Business Research, Elsevier, vol. 85(C), pages 185-196.
  28. Yani Wang & Jun Wang & Tang Yao, 2019. "What makes a helpful online review? A meta-analysis of review characteristics," Electronic Commerce Research, Springer, vol. 19(2), pages 257-284, June.
  29. Babajide Abubakr Muritala & Maria-Victoria Sánchez-Rebull & Ana-Beatriz Hernández-Lara, 2020. "A Bibliometric Analysis of Online Reviews Research in Tourism and Hospitality," Sustainability, MDPI, vol. 12(23), pages 1-18, November.
  30. Ao Shen & Peng Wang & Yongyuan Ma, 2022. "When crowding‐in and when crowding‐out? The boundary conditions on the relationship between negative online reviews and online sales," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 43(6), pages 2016-2032, September.
  31. Zajadacz Alina & Minkwitz Aleksandra, 2020. "Using Social Media Data to Plan for Tourism," Quaestiones Geographicae, Sciendo, vol. 39(3), pages 125-138, September.
  32. Kong, Juan & Lou, Chen, 2023. "Do cultural orientations moderate the effect of online review features on review helpfulness? A case study of online movie reviews," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
  33. Zhu, Yongmin & Liu, Miaomiao & Zeng, Xiaohua & Huang, Pei, 2020. "The effects of prior reviews on perceived review helpfulness: A configuration perspective," Journal of Business Research, Elsevier, vol. 110(C), pages 484-494.
  34. Hsin‐Hui Lin & Ching‐Feng Chen & Chih‐Lun Wu, 2023. "The effects of news authenticity and social media tie strength on consumer dissemination behavior," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 44(4), pages 2292-2313, June.
  35. Qiao, Guanghui & Song, Hanqi & Prideaux, Bruce & Huang, Songshan (Sam), 2023. "The “unseen” tourism: Travel experience of people with visual impairment," Annals of Tourism Research, Elsevier, vol. 99(C).
  36. Liang, Sai & Li, Chunxiao & Zhang, Xiaoxia & Li, Hui, 2020. "The snowball effect in online travel platforms: How does peer influence affect review posting decisions?," Annals of Tourism Research, Elsevier, vol. 85(C).
  37. Shan, Wei & Qiao, Tong & Zhang, Mingli, 2020. "Getting more resources for better performance: The effect of user-owned resources on the value of user-generated content," Technological Forecasting and Social Change, Elsevier, vol. 161(C).
  38. Arenas-Márquez, F.J. & Martínez-Torres, M.R. & Toral, S.L., 2021. "How can trustworthy influencers be identified in electronic word-of-mouth communities?," Technological Forecasting and Social Change, Elsevier, vol. 166(C).
  39. Battisti, Enrico & Giachino, Chiara & Iaia, Lea & Stylianou, Ioanna & Papatheodorou, Andreas, 2022. "Air transport and mood in younger generations: The role of travel significance and COVID-19," Journal of Air Transport Management, Elsevier, vol. 103(C).
  40. Colmekcioglu, Nazan & Marvi, Reza & Foroudi, Pantea & Okumus, Fevzi, 2022. "Generation, susceptibility, and response regarding negativity: An in-depth analysis on negative online reviews," Journal of Business Research, Elsevier, vol. 153(C), pages 235-250.
  41. Liu, Xianwei & Law, Rob & Xu, Yukuan, 2019. "Does identity disclosure affect review extremity?," Annals of Tourism Research, Elsevier, vol. 77(C), pages 171-174.
  42. Liang, Sai & Li, Hui & Liu, Xianwei & Schuckert, Markus, 2019. "Motivators behind information disclosure: Evidence from Airbnb hosts," Annals of Tourism Research, Elsevier, vol. 76(C), pages 305-319.
  43. Feng Liang & Yu Pan & Meilong Gu & Weihua Guan & Fusheng Tsai, 2021. "Cultural Tourism Resource Perceptions: Analyses Based on Tourists’ Online Travel Notes," Sustainability, MDPI, vol. 13(2), pages 1-13, January.
  44. Ghimire, Binam & Shanaev, Savva & Lin, Zhibin, 2022. "Effects of official versus online review ratings," Annals of Tourism Research, Elsevier, vol. 92(C).
  45. Yuanjian Du & Meng Zhang & Mobing Cai & Kyungjin Park, 2024. "Construction of Product Appearance Kansei Evaluation Model Based on Online Reviews and FAHP: A Case Study of Household Portable Air Conditioners," Sustainability, MDPI, vol. 16(8), pages 1-21, April.
  46. Zhang, Chenxi & Xu, Zeshui, 2024. "Gaining insights for service improvement through unstructured text from online reviews," Journal of Retailing and Consumer Services, Elsevier, vol. 80(C).
  47. Serkan AK & Mithat Zeki DINCER, 2019. "Investigation of Consumer Reviews on Social Media for Five-Star Hotel Enterprises in Istanbul: A Case of TripAdvisor," Journal of Tourismology, Istanbul University, Faculty of Economics, vol. 5(2), pages 171-183, December.
  48. Xu, Xun, 2020. "Examining an asymmetric effect between online customer reviews emphasis and overall satisfaction determinants," Journal of Business Research, Elsevier, vol. 106(C), pages 196-210.
  49. Wu, Ruijuan & Chen, Jiuqi & Lu Wang, Cheng & Zhou, Liying, 2022. "The influence of emoji meaning multipleness on perceived online review helpfulness: The mediating role of processing fluency," Journal of Business Research, Elsevier, vol. 141(C), pages 299-307.
  50. Young Joon Park & Jaewoo Joo & Charin Polpanumas & Yeujun Yoon, 2021. "“Worse Than What I Read?” The External Effect of Review Ratings on the Online Review Generation Process: An Empirical Analysis of Multiple Product Categories Using Amazon.com Review Data," Sustainability, MDPI, vol. 13(19), pages 1-22, September.
  51. Abdellah Saoualih & Larbi Safaa & Ayoub Bouhatous & Marc Bidan & Dalia Perkumienė & Marius Aleinikovas & Benas Šilinskas & Aidanas Perkumas, 2024. "Exploring the Tourist Experience of the Majorelle Garden Using VADER-Based Sentiment Analysis and the Latent Dirichlet Allocation Algorithm: The Case of TripAdvisor Reviews," Sustainability, MDPI, vol. 16(15), pages 1-36, July.
  52. Septianto, Felix & Kemper, Joya A. & Choi, Jinyoung (Jane), 2020. "The power of beauty? The interactive effects of awe and online reviews on purchase intentions," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
  53. Filieri, Raffaele & Lin, Zhibin & Pino, Giovanni & Alguezaui, Salma & Inversini, Alessandro, 2021. "The role of visual cues in eWOM on consumers’ behavioral intention and decisions," Journal of Business Research, Elsevier, vol. 135(C), pages 663-675.
  54. Zhen Liu & Shao-hui Lei & Yu-lang Guo & Zhi-ang Zhou, 2020. "The interaction effect of online review language style and product type on consumers’ purchase intentions," Palgrave Communications, Palgrave Macmillan, vol. 6(1), pages 1-8, December.
  55. Raffaele Filieri & Elisabetta Raguseo & Claudio Vitari, 2018. "When are extreme ratings more helpful? Empirical evidence on the moderating effects of review characteristics and product type," Post-Print halshs-01923243, HAL.
  56. Ariana Furtado & Ricardo F. Ramos & Bruno Maia & Joana Martinho Costa, 2022. "Predictors of Hotel Clients’ Satisfaction in the Cape Verde Islands," Sustainability, MDPI, vol. 14(5), pages 1-13, February.
  57. Rongqin Liu & Yun Zhang & Chuan Luo & Shangyu Tan & Yunqu Gong, 2024. "Review content type and hotel review helpfulness: direct and moderating effects," Information Technology and Management, Springer, vol. 25(4), pages 383-406, December.
  58. Lien Thi Kim Nguyen & Hao-Hsuan Chung & Kristine Velasquez Tuliao & Tom M. Y. Lin, 2020. "Using XGBoost and Skip-Gram Model to Predict Online Review Popularity," SAGE Open, , vol. 10(4), pages 21582440209, December.
  59. Kordrostami, Elika & Rahmani, Vahid, 2020. "Investigating conflicting online review information:evidence from Amazon.com," Journal of Retailing and Consumer Services, Elsevier, vol. 55(C).
  60. Chen, Feier & Liu, Stephanie Q. & Mattila, Anna S., 2020. "Bragging and humblebragging in online reviews," Annals of Tourism Research, Elsevier, vol. 80(C).
  61. Hernández-Ortega, Blanca, 2020. "When the performance comes into play: The influence of positive online consumer reviews on individuals' post-consumption responses," Journal of Business Research, Elsevier, vol. 113(C), pages 422-435.
  62. Elshaer, Ibrahim A. & Alrawad, Mahmaod & Lutfi, Abdalwali & Azazz, Alaa M.S., 2024. "Social commerce and buying intention post COVID-19: Evidence from a hybrid approach based on SEM – fsQCA," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
  63. Mayur Taneja & Vikas Nath & Noopur Saxena, 2024. "Factors Influencing Behavioral Intention Toward Using Travel Mobile Application: Examining the Mediating Role of Reviews and Ratings," Jindal Journal of Business Research, , vol. 13(2), pages 162-180, December.
  64. Miyea Kim & Jeongsoo Han & Mina Jun, 2020. "Do same-level review ratings have the same level of review helpfulness? The role of information diagnosticity in online reviews," Information Technology & Tourism, Springer, vol. 22(4), pages 563-591, December.
  65. Pera, Rebecca & Viglia, Giampaolo & Grazzini, Laura & Dalli, Daniele, 2019. "When empathy prevents negative reviewing behavior," Annals of Tourism Research, Elsevier, vol. 75(C), pages 265-278.
  66. Hu, Lirong & He, Shenjing & Han, Zixuan & Xiao, He & Su, Shiliang & Weng, Min & Cai, Zhongliang, 2019. "Monitoring housing rental prices based on social media:An integrated approach of machine-learning algorithms and hedonic modeling to inform equitable housing policies," Land Use Policy, Elsevier, vol. 82(C), pages 657-673.
  67. Etienne Schraven & Elco van Burg & Marco van Gelderen & Enno Masurel, 2020. "Predictions of Crowdfunding Campaign Success: The Influence of First Impressions on Accuracy and Positivity," JRFM, MDPI, vol. 13(12), pages 1-16, December.
  68. Ina Garnefeld & Sabrina Helm & Ann-Kathrin Grötschel, 2020. "May we buy your love? psychological effects of incentives on writing likelihood and valence of online product reviews," Electronic Markets, Springer;IIM University of St. Gallen, vol. 30(4), pages 805-820, December.
  69. Na Zhang & Ping Yu & Yupeng Li & Wei Gao, 2022. "Research on the Evolution of Consumers’ Purchase Intention Based on Online Reviews and Opinion Dynamics," Sustainability, MDPI, vol. 14(24), pages 1-26, December.
  70. Rita, Paulo & Moro, Sérgio & Cavalcanti, Gabriel, 2022. "The impact of COVID-19 on tourism: Analysis of online reviews in the airlines sector," Journal of Air Transport Management, Elsevier, vol. 104(C).
  71. Dongwook Kim & Sungbum Kim, 2017. "The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews," Sustainability, MDPI, vol. 9(11), pages 1-45, November.
  72. Liu, Xiao & Li, Ming-Yang, 2024. "Sustainable service product design method: Focus on customer demands and triple bottom line," Journal of Retailing and Consumer Services, Elsevier, vol. 80(C).
  73. Lingli Luo & Xufei Ma & Zeyu Wang, 2022. "The moderate-reputation trap: Evidence from a Chinese cross-border business-to-business e-commerce portal," Asia Pacific Journal of Management, Springer, vol. 39(2), pages 395-432, June.
  74. Angela Aerry Choi & Daegon Cho & Dobin Yim & Jae Yun Moon & Wonseok Oh, 2019. "When Seeing Helps Believing: The Interactive Effects of Previews and Reviews on E-Book Purchases," Information Systems Research, INFORMS, vol. 30(4), pages 1164-1183, December.
  75. Ammar Yasir & Xiaojian Hu & Munir Ahmad & Abdul Rauf & Jingwen Shi & Saba Ali Nasir, 2020. "Modeling Impact of Word of Mouth and E-Government on Online Social Presence during COVID-19 Outbreak: A Multi-Mediation Approach," IJERPH, MDPI, vol. 17(8), pages 1-21, April.
  76. Xieling Chen & Fu Lee Wang & Gary Cheng & Man-Kong Chow & Haoran Xie, 2022. "Understanding Learners’ Perception of MOOCs Based on Review Data Analysis Using Deep Learning and Sentiment Analysis," Future Internet, MDPI, vol. 14(8), pages 1-17, July.
  77. Filieri, Raffaele & Acikgoz, Fulya & Du, Hao, 2023. "Electronic word-of-mouth from video bloggers: The role of content quality and source homophily across hedonic and utilitarian products," Journal of Business Research, Elsevier, vol. 160(C).
  78. Park, Sangwon & Nicolau, Juan L., 2019. "Image effect on customer-centric measures of performance," Annals of Tourism Research, Elsevier, vol. 76(C), pages 226-238.
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