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The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews

Author

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  • Dongwook Kim

    (Graduate School of Innovation and Technology Management, Korea Advanced Institute of Science Technology (KAIST), Daejeon 305-701, Korea)

  • Sungbum Kim

    (Department of IT convergence, Kumoh National Institute of Technology, Gumi 730-701, Gyungbuk, Korea)

Abstract

The purpose of this research is to identify the status and role of mobile technology in achieving sustainable and smart tourism, and to suggest future research and strategy directions for academia and managers in practice. This research utilized multiple sources, such as patents, academic articles, and news, and selected methodologies optimized for the purpose of each study. Study 1 used Netminer, a social network analysis program, to analyze the relationships between patent’s International Patent Classification (IPC) codes. Study 2 used the T-LAB program for content analysis to analyze the texts of patents, journal articles, and news. Study 3 used the Leximancer program, which utilizes relative frequency to analyze mobile app consumer reviews. In study 1, we identified various forms of data related technologies and mobile technologies for smart city systems and maps. In study 2, we found the environment, sustainability, business, and market themes to be related to mobile technology. In study 3, we explored consumers’ attitudes and preferences for mobile travel app using their reviews. Advances in mobile technology are expected to create innovative experiences for consumers, foster a sustainable competitive advantage for tourism destinations and tourism-related suppliers, and create sustainable competencies for smart tourism.

Suggested Citation

  • Dongwook Kim & Sungbum Kim, 2017. "The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews," Sustainability, MDPI, vol. 9(11), pages 1-45, November.
    • Handle: RePEc:gam:jsusta:v:9:y:2017:i:11:p:2082-:d:118686
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    2. Das, Manoj & Ramalingam, Mahesh, 2022. "What drives product involvement and satisfaction with OFDs amid COVID-19?," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
    3. Chunyu Jiang & Seuk Wai Phoong, 2023. "A ten-year review analysis of the impact of digitization on tourism development (2012–2022)," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-16, December.
    4. Luis Manuel Ruiz-Gómez & Julio Navío-Marco & Luisa Fernanda Rodríguez-Hevía, 2018. "Dynamics of digital tourism’s consumers in the EU," Information Technology & Tourism, Springer, vol. 20(1), pages 59-81, December.
    5. Mugobi, Thereza & Mlozi, Shogo, 2021. "The impact of external factors on ICT usage practices at UNESCO World Heritage Sites," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 7(1), pages 3-12.
    6. Zabih-Allah Torabi & Ali Asghar Shalbafian & Zaheer Allam & Zahed Ghaderi & Beniamino Murgante & Amir Reza Khavarian-Garmsir, 2022. "Enhancing Memorable Experiences, Tourist Satisfaction, and Revisit Intention through Smart Tourism Technologies," Sustainability, MDPI, vol. 14(5), pages 1-18, February.
    7. Mateusz Naramski & Krzysztof Herman, 2019. "The Development of Mobile Tourism in the Upper Silesian Metropolitan Area of Poland," Sustainability, MDPI, vol. 12(1), pages 1-22, December.
    8. Yanyan Wang & Yann-Jou Lin & Bau-Show Lin, 2020. "The Factors that Affect Usage Intentions and Travel Intentions of Travel-Related WeChat Official Accounts," Sustainability, MDPI, vol. 12(15), pages 1-17, July.
    9. Zoltán Kovács & György Vida & Ábel Elekes & Tamás Kovalcsik, 2021. "Combining Social Media and Mobile Positioning Data in the Analysis of Tourist Flows: A Case Study from Szeged, Hungary," Sustainability, MDPI, vol. 13(5), pages 1-15, March.
    10. Meena Kumari Pradhan & Jungjoo Oh & Hwansoo Lee, 2018. "Understanding Travelers’ Behavior for Sustainable Smart Tourism: A Technology Readiness Perspective," Sustainability, MDPI, vol. 10(11), pages 1-20, November.
    11. Sanaz Shafiee & Ali Rajabzadeh Ghatari & Alireza Hasanzadeh & Saeed Jahanyan, 2022. "Developing a model for smart tourism destinations: an interpretive structural modelling approach," Information Technology & Tourism, Springer, vol. 24(4), pages 511-546, December.
    12. repec:ers:journl:v:volumexxi:y:2018:i:issue4:p:20-30 is not listed on IDEAS
    13. Sirong Chen & Rob Law & Shaogui Xu & Mu Zhang, 2020. "Bibliometric and Visualized Analysis of Mobile Technology in Tourism," Sustainability, MDPI, vol. 12(19), pages 1-16, September.
    14. Irene Ramos-Soler & Alba-María Martínez-Sala & Concepción Campillo-Alhama, 2019. "ICT and the Sustainability of World Heritage Sites. Analysis of Senior Citizens’ Use of Tourism Apps," Sustainability, MDPI, vol. 11(11), pages 1-17, June.
    15. Ha, Le Thanh, 2024. "A transition to sustainable marine living resources: Why does digital transformation matter?," Technological Forecasting and Social Change, Elsevier, vol. 203(C).

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