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Effects of official versus online review ratings

Author

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  • Ghimire, Binam
  • Shanaev, Savva
  • Lin, Zhibin

Abstract

•Both official and online review ratings have a positive impact on the clientele.•The impact of online review ratings is higher than that of the official one.•Highly rated restaurants can attract more customers and may charge higher prices.

Suggested Citation

  • Ghimire, Binam & Shanaev, Savva & Lin, Zhibin, 2022. "Effects of official versus online review ratings," Annals of Tourism Research, Elsevier, vol. 92(C).
    • Handle: RePEc:eee:anture:v:92:y:2022:i:c:s0160738321001250
    DOI: 10.1016/j.annals.2021.103247
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    References listed on IDEAS

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    1. Liu, Zhiwei & Park, Sangwon, 2015. "What makes a useful online review? Implication for travel product websites," Tourism Management, Elsevier, vol. 47(C), pages 140-151.
    2. George A. Akerlof, 1970. "The Market for "Lemons": Quality Uncertainty and the Market Mechanism," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 84(3), pages 488-500.
    3. Park, Sangwon & Nicolau, Juan L., 2015. "Asymmetric effects of online consumer reviews," Annals of Tourism Research, Elsevier, vol. 50(C), pages 67-83.
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    Cited by:

    1. Miller, Chad A. & Wilkins, Clara L. & de Paula Couto, Clara & Farias, Jéssica & Lisnek, Jaclyn A., 2023. "Anti-Black attitudes predict decreased concern about COVID-19 among Whites in the U.S. and Brazil," Social Science & Medicine, Elsevier, vol. 320(C).

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