IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v12y2020i23p9977-d453221.html
   My bibliography  Save this article

A Bibliometric Analysis of Online Reviews Research in Tourism and Hospitality

Author

Listed:
  • Babajide Abubakr Muritala

    (Departament de Gestió d’Empreses, Facultat d’Economia i Empresa, Universitat Rovira i Virgili, 43204 Reus, Spain)

  • Maria-Victoria Sánchez-Rebull

    (Departament de Gestió d’Empreses, Facultat d’Economia i Empresa, Universitat Rovira i Virgili, 43204 Reus, Spain)

  • Ana-Beatriz Hernández-Lara

    (Departament de Gestió d’Empreses, Facultat d’Economia i Empresa, Universitat Rovira i Virgili, 43204 Reus, Spain)

Abstract

This paper reviews the literature on online reviews in tourism and hospitality, and presents the current state of research in the area. A bibliometric approach was used to analyze 632 journal articles on online reviews in tourism and hospitality from 2005 to 2019 from the Scopus Database. This study identifies the most prolific journals, foundational works, and major research themes in the research area. In addition, we analyzed some dimensions of their network structure and the thematic evolution of the research area. The bibliometric method is quantitative and objective, and we carry out an analysis of the area based on citations and keywords. Researchers and business managers can gain useful insights on the current state of the art in this area. There have been only a few literature reviews tracking the growth in this research area, and even fewer using bibliometric methods or science maps. Therefore, this work provides an updated review of this fast-growing area with a bibliometric approach to highlight the recent developments with the aid of science maps, and shows the thematic network structure and evolution with an innovative visualization.

Suggested Citation

  • Babajide Abubakr Muritala & Maria-Victoria Sánchez-Rebull & Ana-Beatriz Hernández-Lara, 2020. "A Bibliometric Analysis of Online Reviews Research in Tourism and Hospitality," Sustainability, MDPI, vol. 12(23), pages 1-18, November.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:23:p:9977-:d:453221
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/12/23/9977/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/12/23/9977/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Chang-Ping Hu & Ji-Ming Hu & Sheng-Li Deng & Yong Liu, 2013. "A co-word analysis of library and information science in China," Scientometrics, Springer;Akadémiai Kiadó, vol. 97(2), pages 369-382, November.
    2. Mingers, John & Leydesdorff, Loet, 2015. "A review of theory and practice in scientometrics," European Journal of Operational Research, Elsevier, vol. 246(1), pages 1-19.
    3. Papathanassis, Alexis & Knolle, Friederike, 2011. "Exploring the adoption and processing of online holiday reviews: A grounded theory approach," Tourism Management, Elsevier, vol. 32(2), pages 215-224.
    4. Fang, Bin & Ye, Qiang & Kucukusta, Deniz & Law, Rob, 2016. "Analysis of the perceived value of online tourism reviews: Influence of readability and reviewer characteristics," Tourism Management, Elsevier, vol. 52(C), pages 498-506.
    5. Sridhar P. Nerur & Abdul A. Rasheed & Vivek Natarajan, 2008. "The intellectual structure of the strategic management field: an author co‐citation analysis," Strategic Management Journal, Wiley Blackwell, vol. 29(3), pages 319-336, March.
    6. Zhigao Liu & Yimei Yin & Weidong Liu & Michael Dunford, 2015. "Visualizing the intellectual structure and evolution of innovation systems research: a bibliometric analysis," Scientometrics, Springer;Akadémiai Kiadó, vol. 103(1), pages 135-158, April.
    7. Manfred Lenzen & Ya-Yen Sun & Futu Faturay & Yuan-Peng Ting & Arne Geschke & Arunima Malik, 2018. "The carbon footprint of global tourism," Nature Climate Change, Nature, vol. 8(6), pages 522-528, June.
    8. Henry Small, 1973. "Co‐citation in the scientific literature: A new measure of the relationship between two documents," Journal of the American Society for Information Science, Association for Information Science & Technology, vol. 24(4), pages 265-269, July.
    9. Nees Jan Eck & Ludo Waltman, 2010. "Software survey: VOSviewer, a computer program for bibliometric mapping," Scientometrics, Springer;Akadémiai Kiadó, vol. 84(2), pages 523-538, August.
    10. Dellarocas, Chrysanthos, 2003. "The Digitization of Word-of-mouth: Promise and Challenges of Online Feedback Mechanisms," Working papers 4296-03, Massachusetts Institute of Technology (MIT), Sloan School of Management.
    11. Chrysanthos Dellarocas, 2003. "The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms," Management Science, INFORMS, vol. 49(10), pages 1407-1424, October.
    12. Liu, Zhiwei & Park, Sangwon, 2015. "What makes a useful online review? Implication for travel product websites," Tourism Management, Elsevier, vol. 47(C), pages 140-151.
    13. Cheng, Mingming & Zhang, Guojie, 2019. "When Western hosts meet Eastern guests: Airbnb hosts' experience with Chinese outbound tourists," Annals of Tourism Research, Elsevier, vol. 75(C), pages 288-303.
    14. M.J. Cobo & A.G. López-Herrera & E. Herrera-Viedma & F. Herrera, 2011. "Science mapping software tools: Review, analysis, and cooperative study among tools," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 62(7), pages 1382-1402, July.
    15. Sparks, Beverley A. & Browning, Victoria, 2011. "The impact of online reviews on hotel booking intentions and perception of trust," Tourism Management, Elsevier, vol. 32(6), pages 1310-1323.
    16. Chris Forman & Anindya Ghose & Batia Wiesenfeld, 2008. "Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets," Information Systems Research, INFORMS, vol. 19(3), pages 291-313, September.
    17. Sparks, Beverley A. & Perkins, Helen E. & Buckley, Ralf, 2013. "Online travel reviews as persuasive communication: The effects of content type, source, and certification logos on consumer behavior," Tourism Management, Elsevier, vol. 39(C), pages 1-9.
    18. Martín-Martín, Alberto & Orduna-Malea, Enrique & Thelwall, Mike & Delgado López-Cózar, Emilio, 2018. "Google Scholar, Web of Science, and Scopus: A systematic comparison of citations in 252 subject categories," Journal of Informetrics, Elsevier, vol. 12(4), pages 1160-1177.
    19. Xiang, Zheng & Gretzel, Ulrike, 2010. "Role of social media in online travel information search," Tourism Management, Elsevier, vol. 31(2), pages 179-188.
    20. Henry Small, 1999. "Visualizing science by citation mapping," Journal of the American Society for Information Science, Association for Information Science & Technology, vol. 50(9), pages 799-813.
    21. Park, Sangwon & Nicolau, Juan L., 2015. "Asymmetric effects of online consumer reviews," Annals of Tourism Research, Elsevier, vol. 50(C), pages 67-83.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Akbari, Morteza & Foroudi, Pantea & Zaman Fashami, Rahime & Mahavarpour, Nasrin & Khodayari, Maryam, 2022. "Let us talk about something: The evolution of e-WOM from the past to the future," Journal of Business Research, Elsevier, vol. 149(C), pages 663-689.
    2. Alex Sandria Jaya Wardhana & Muafi Muafi, 2021. "Systematic mapping of green human resource management: Bibliometric analysis," Bussecon Review of Social Sciences (2687-2285), Bussecon International Academy, vol. 3(4), pages 01-10, October.
    3. Inés Küster & Natalia Vila, 2024. "A netnographic study to understand the determinants of experiential tourism destinations," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-9, December.
    4. Juan Vidal & Ramón A. Carrasco & Manuel J. Cobo & María F. Blasco, 2024. "Data Sources as a Driver for Market-Oriented Tourism Organizations: a Bibliometric Perspective," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(2), pages 7588-7621, June.
    5. Toshiyuki Hasumi & Mei-Shiu Chiu, 2022. "Online mathematics education as bio-eco-techno process: bibliometric analysis using co-authorship and bibliographic coupling," Scientometrics, Springer;Akadémiai Kiadó, vol. 127(8), pages 4631-4654, August.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sunyoung Hlee & Hanna Lee & Chulmo Koo, 2018. "Hospitality and Tourism Online Review Research: A Systematic Analysis and Heuristic-Systematic Model," Sustainability, MDPI, vol. 10(4), pages 1-27, April.
    2. Chen, Feier & Liu, Stephanie Q. & Mattila, Anna S., 2020. "Bragging and humblebragging in online reviews," Annals of Tourism Research, Elsevier, vol. 80(C).
    3. Verma, Sanjeev & Yadav, Neha, 2021. "Past, Present, and Future of Electronic Word of Mouth (EWOM)," Journal of Interactive Marketing, Elsevier, vol. 53(C), pages 111-128.
    4. Yani Wang & Jun Wang & Tang Yao, 2019. "What makes a helpful online review? A meta-analysis of review characteristics," Electronic Commerce Research, Springer, vol. 19(2), pages 257-284, June.
    5. Raffaele Filieri & Elisabetta Raguseo & Claudio Vitari, 2018. "When are extreme ratings more helpful? Empirical evidence on the moderating effects of review characteristics and product type," Post-Print halshs-01923243, HAL.
    6. S. Cicognani & P. Figini & M. Magnani, 2016. "Social Influence Bias in Online Ratings: A Field Experiment," Working Papers wp1060, Dipartimento Scienze Economiche, Universita' di Bologna.
    7. Ana B. Casado-Díaz & Leonor M. Pérez-Naranjo & Ricardo Sellers-Rubio, 2017. "Aggregate consumer ratings and booking intention: the role of brand image," Service Business, Springer;Pan-Pacific Business Association, vol. 11(3), pages 543-562, September.
    8. Raffaele Filieri & Elisabetta Raguseo & Claudio Vitari, 2018. "When are extreme ratings more helpful? Empirical evidence on the moderating effects of review characteristics and product type," Grenoble Ecole de Management (Post-Print) halshs-01923243, HAL.
    9. Baka, Vasiliki, 2016. "The becoming of user-generated reviews: Looking at the past to understand the future of managing reputation in the travel sector," Tourism Management, Elsevier, vol. 53(C), pages 148-162.
    10. Raffaele Filieri & Elisabetta Raguseo & Claudio Vitari, 2018. "What moderates the influence of extremely negative ratings? The role of review and reviewer characteristics," Post-Print halshs-01923196, HAL.
    11. Taekyung Kim & Hwirim Jo & Yerin Yhee & Chulmo Koo, 2022. "Robots, artificial intelligence, and service automation (RAISA) in hospitality: sentiment analysis of YouTube streaming data," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 259-275, March.
    12. Shashi & Piera Centobelli & Roberto Cerchione & Amit Mittal, 2021. "Managing sustainability in luxury industry to pursue circular economy strategies," Business Strategy and the Environment, Wiley Blackwell, vol. 30(1), pages 432-462, January.
    13. Filieri, Raffaele & Lin, Zhibin & Pino, Giovanni & Alguezaui, Salma & Inversini, Alessandro, 2021. "The role of visual cues in eWOM on consumers’ behavioral intention and decisions," Journal of Business Research, Elsevier, vol. 135(C), pages 663-675.
    14. Colmekcioglu, Nazan & Marvi, Reza & Foroudi, Pantea & Okumus, Fevzi, 2022. "Generation, susceptibility, and response regarding negativity: An in-depth analysis on negative online reviews," Journal of Business Research, Elsevier, vol. 153(C), pages 235-250.
    15. Raffaele Filieri & Elisabetta Raguseo & Claudio Vitari, 2018. "What moderates the influence of extremely negative ratings? The role of review and reviewer characteristics," Grenoble Ecole de Management (Post-Print) halshs-01923196, HAL.
    16. Yucheng Zhang & Zhiling Wang & Lin Xiao & Lijun Wang & Pei Huang, 2023. "Discovering the evolution of online reviews: A bibliometric review," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-22, December.
    17. Gaviria-Marin, Magaly & Merigó, José M. & Baier-Fuentes, Hugo, 2019. "Knowledge management: A global examination based on bibliometric analysis," Technological Forecasting and Social Change, Elsevier, vol. 140(C), pages 194-220.
    18. Book, Laura A. & Tanford, Sarah & Chang, Wen, 2018. "Customer reviews are not always informative: The impact of effortful versus heuristic processing," Journal of Retailing and Consumer Services, Elsevier, vol. 41(C), pages 272-280.
    19. Guo, Yue & Barnes, Stuart J. & Jia, Qiong, 2017. "Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation," Tourism Management, Elsevier, vol. 59(C), pages 467-483.
    20. Esther Prieto-Jiménez & Luis López-Catalán & Blanca López-Catalán & Guillermo Domínguez-Fernández, 2021. "Sustainable Development Goals and Education: A Bibliometric Mapping Analysis," Sustainability, MDPI, vol. 13(4), pages 1-20, February.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:12:y:2020:i:23:p:9977-:d:453221. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.