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A Bibliometric Analysis of Online Reviews Research in Tourism and Hospitality

Author

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  • Babajide Abubakr Muritala

    (Departament de Gestió d’Empreses, Facultat d’Economia i Empresa, Universitat Rovira i Virgili, 43204 Reus, Spain)

  • Maria-Victoria Sánchez-Rebull

    (Departament de Gestió d’Empreses, Facultat d’Economia i Empresa, Universitat Rovira i Virgili, 43204 Reus, Spain)

  • Ana-Beatriz Hernández-Lara

    (Departament de Gestió d’Empreses, Facultat d’Economia i Empresa, Universitat Rovira i Virgili, 43204 Reus, Spain)

Abstract

This paper reviews the literature on online reviews in tourism and hospitality, and presents the current state of research in the area. A bibliometric approach was used to analyze 632 journal articles on online reviews in tourism and hospitality from 2005 to 2019 from the Scopus Database. This study identifies the most prolific journals, foundational works, and major research themes in the research area. In addition, we analyzed some dimensions of their network structure and the thematic evolution of the research area. The bibliometric method is quantitative and objective, and we carry out an analysis of the area based on citations and keywords. Researchers and business managers can gain useful insights on the current state of the art in this area. There have been only a few literature reviews tracking the growth in this research area, and even fewer using bibliometric methods or science maps. Therefore, this work provides an updated review of this fast-growing area with a bibliometric approach to highlight the recent developments with the aid of science maps, and shows the thematic network structure and evolution with an innovative visualization.

Suggested Citation

  • Babajide Abubakr Muritala & Maria-Victoria Sánchez-Rebull & Ana-Beatriz Hernández-Lara, 2020. "A Bibliometric Analysis of Online Reviews Research in Tourism and Hospitality," Sustainability, MDPI, vol. 12(23), pages 1-18, November.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:23:p:9977-:d:453221
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    2. Inés Küster & Natalia Vila, 2024. "A netnographic study to understand the determinants of experiential tourism destinations," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-9, December.
    3. Akbari, Morteza & Foroudi, Pantea & Zaman Fashami, Rahime & Mahavarpour, Nasrin & Khodayari, Maryam, 2022. "Let us talk about something: The evolution of e-WOM from the past to the future," Journal of Business Research, Elsevier, vol. 149(C), pages 663-689.
    4. Toshiyuki Hasumi & Mei-Shiu Chiu, 2022. "Online mathematics education as bio-eco-techno process: bibliometric analysis using co-authorship and bibliographic coupling," Scientometrics, Springer;Akadémiai Kiadó, vol. 127(8), pages 4631-4654, August.

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