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Content
December 2021, Volume 26, Issue 4
- 205-214 Implications of the COVID-19 pandemic on market orientation in retail banking
by Hannele Haapio & Joel Mero & Heikki Karjaluoto & Aijaz A. Shaikh - 215-225 Assessing the effectiveness of Covid-19 financial product innovations in supporting financially distressed firms and households in the UAE
by Florian Gerth & Vikash Ramiah & Elissar Toufaily & Glenn Muschert - 226-236 The role of financial literacy in describing the use of professional financial advisors before and during the COVID-19 pandemic
by Abed Rabbani & Wookjae Heo & John E. Grable - 237-258 Fast, furious and focused approach to Covid-19 response: an examination of the financial and business resilience of the UAE logistics industry
by Balan Sundarakani & Okey Peter Onyia - 259-273 Continuance intention of baby boomer and X generation as new users of digital payment during COVID-19 pandemic using UTAUT2
by Allicia Deana Santosa & Nuryanti Taufik & Faizal Haris Eko Prabowo & Mira Rahmawati - 274-294 Criteria affecting Taiwan wealth management banks in serving high-net-worth individuals during COVID-19: a DEMATEL approach
by Arthur J. Lin & Hai-Yen Chang & Sun-Weng Huang & Gwo-Hshiung Tzeng - 295-304 Efficacy of COVID-19 screening system and customer satisfaction in banks: moderating role of the perceived threat and health risk
by Hasnan Baber - 305-316 Covid-19 and heuristic biases: evidence from India
by Shashank Kathpal & Asif Akhtar & Asma Zaheer & Mohd Naved Khan
September 2021, Volume 26, Issue 3
- 129-143 Understanding bank employees’ perception towards technology enabled banking: a developing country perspective
by Simran Jit Kaur & Liaqat Ali - 144-159 Dynamic capabilities and firm performance: the rise and fall of Charles Schwab
by Mina Rohani & Nasser Shahrasbi & Yany Gregoire - 160-168 Insurance-based marketing (IBM): a prevalent marketing strategy
by Sandra Zwier - 169-180 Mediation between financial risk tolerance and equity ownership: assessing the role of financial knowledge underconfidence
by Wookjae Heo & Abed G. Rabbani & Jae Min Lee - 181-201 Business cycles influences upon customer cross-buying behavior in the case of financial services
by Samy Mansouri
June 2021, Volume 26, Issue 2
- 67-80 Telecom microfinance banking versus commercial banking: a battle in the financial services sector
by Waqar Younas & K. Ramanathan Kalimuthu - 81-94 Classifying potential users of live chat services and chatbots
by Lova Rajaobelina & Line Ricard - 95-106 Creating advocates: understanding the roles of CSR and firm innovativeness
by Syed Shujaat Ali Shah & Zia Khan - 107-121 Adoption of digital banking channels in an emerging economy: exploring the role of in-branch efforts
by Simran Jit Kaur & Liaqat Ali & M. Kabir Hassan & Md Al-Emran - 122-128 Comparative analysis of prescribed and actual interest rates of the Anchor Borrowers’ program in Imo State, Nigeria
by Augustine Odinakachukwu Ejiogu
March 2021, Volume 26, Issue 1
- 1-9 Characteristics of random responders in a financial risk-tolerance questionnaire
by John E. Grable & Wookjae Heo & Abed Rabbani - 10-23 Factors influencing individual in adopting eWallet
by Muhammad Anshari & Munirah Ajeerah Arine & Norzaidah Nurhidayah & Hidayatul Aziyah & Md Hasnol Alwee Salleh - 24-33 Ethical dilemma at work: the viewpoint of bank marketers in Nigeria
by Henry Egbezien Inegbedion & Emmanuel Inegbedion & Samuel Osifo & Sarah Adeyemi - 34-51 Determinants of mobile bank usage among the bank users in North India
by Shalini Srivastava & Sushama Vishnani - 52-65 From private label to co-branded credit card: an assessment of the impact of a change in value proposition over customer value perception and company value capture
by Dimária Silva e Meirelles & Daniel D’Andrea
December 2020, Volume 25, Issue 3
- 45-52 Developing cross-selling capability in key corporate bank relationships: the case of a Nordic Bank
by Jari Salo & Helen Cripps & Robert Wendelin - 53-64 Independent financial adviser (IFA)-based brand equity pyramid
by Nathalia C. Tjandra & John Ensor & Maktoba Omar & John R. Thomson - 65-75 Marketing universities’ services role in providing financial resources
by Odai Falah Mohammad AL-Ghaswyneh - 76-85 Elderly consumers and financial choices: A systematic review
by Gianluigi Guido & Cesare Amatulli & Andrea Sestino - 86-96 Understanding the intention to use mobile banking by existing online banking customers: an empirical study
by Sindhu Singh & R. K. Srivastava
June 2020, Volume 25, Issue 1
- 1-13 Exploring customer’s mobile banking experiences and expectations among generations X, Y and Z
by Ghazal Shams & Mohsin Abdur Rehman & Sarminah Samad & Eeva-Liisa Oikarinen - 14-24 What factors drive the adoption of digital banking? An empirical study from the perspective of Omani retail banking
by S. Ananda & Sonal Devesh & Anis Moosa Al Lawati - 25-34 The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
by Ghazal Shams & Mohsin Abdur Rehman & Sarminah Samad & Raouf Ahmad Rather - 35-44 Measuring service fairness and its impact on service quality and satisfaction: a study of Indian Banking Services
by Kedar Bhatt
December 2019, Volume 24, Issue 3
- 59-68 Factors affecting customers’ continued intentions to use Islamic banks
by Hajime Kamiyama & Kenichi Kashiwagi - 69-80 Sales forecasting in financial distribution: a comparison of quantitative forecasting methods
by Jiří Šindelář - 81-93 Demographic influences on consumer decisions in the banking sector: evidence from India
by Harpreet Kaur & Sangeeta Arora
June 2019, Volume 24, Issue 1
- 1-10 The role of cognitive style, gullibility, and demographics on the use of social media for financial decision making
by Jenna Florendo & Hooman Estelami - 11-20 The effect of promotional interest rates on customer borrowing and payment behavior in the credit card industry
by B. P. S. Murthi & Marina Girju & Erin Steffes - 21-30 The effects of cultural tightness and perceived unfairness on Japanese consumers’ attitude towards insurance fraud: the mediating effect of rationalization
by Haithem Zourrig & Jeongsoo Park - 31-43 Religiosity and customer trust in financial services marketing relationships
by Basem Masoud Alhazmi - 44-58 Factors affecting Islamic banking behavioral intention: the moderating effects of customer marketing practices and financial considerations
by Mohammad Enamul Hoque & M. Kabir Hassan & Nik Mohd Hazrul Nik Hashim & Tarek Zaher
December 2018, Volume 23, Issue 3
- 141-152 Towards a better understanding of mobile banking: the impact of customer experience on trust and commitment
by Lova Rajaobelina & Isabelle Brun & Sandrine Prom Tep & Manon Arcand - 153-167 Does prevention as an investment strategy explain the intention to purchase guarantees for unit-linked life insurance?
by Daliana Luca - 168-178 Online banking services: a meta-analytic review and assessment of the impact of antecedents and consequents on satisfaction
by Fernando Oliveira Santini & Wagner Junior Ladeira & Claudio Hoffmann Sampaio & Marcelo Gattermann Perin - 179-189 Perceived risk and the interplay of expert endorsement, corporate image and investment knowledge in mutual fund advertising
by Suk Chong Tong - 190-199 Customer experience in omni-channel banking services
by Hanna Komulainen & Hannu Makkonen - 200-209 Dimensions of materialism and credit card usage: an application and extension of the theory of planned behavior in Bangladesh
by A. F. M. Jalal Ahamed & Yam B. Limbu - 210-217 Exploring advertising as an antecedent to brand experience dimensions: an experimental study
by Dhananjay Bapat - 218-225 The role of electronic word of mouth, conventional media, and subjective norms on the intention to purchase Sharia insurance services
by Amron Amron & Usman Usman & Ali Mursid - 226-233 Corporate greed: its effect on customer satisfaction, corporate social responsibility and corporate reputation among bank customers
by Albert Caruana & Joseph Vella & Jirka Konietzny & Saviour Chircop - 234-243 The customer experience ecosystem in two cultural contexts
by Mojtaba Barari & Olivier Furrer
June 2018, Volume 23, Issue 2
- 77-90 Effects of market returns and market volatility on investor risk tolerance
by Courtney Droms Hatch & Kurt Carlson & William G. Droms - 91-103 A closer look at the relationship of entry-level bank employees’ leadership attributes and customer satisfaction
by Majda I. Ayoub Al-Salim - 104-111 The perils of overconfidence: Why many consumers fail to seek advice when they really should
by David R. Lewis - 112-127 Generational differences in perceptions of financial planners
by Raminder Luther & Linda Jane Coleman & Mayuresh Kelkar & Gregory Foudray - 128-139 Women are scaredy-cats and men are conquerors?
by Jürg Hari & Elisabeth Pirsch & Heike Rawitzer
March 2018, Volume 23, Issue 1
- 1-11 The theoretical underpinnings of government policy, turbulence and performance in the service sector: a conceptual framework
by Craig C. Julian - 12-24 The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers: investigating the mediating effect of loyalty
by Kaushik Mukerjee - 25-37 Testing the risk as feeling and risk as analysis perspective for insurance: the antecedents of purchasing unit-linked life insurance products
by Carin Huber & Tobias Schlager - 38-49 Understanding credit card payment behavior among college students
by Shweta Singh & David H. Rylander & Tina C. Mims - 50-61 Developing technologically induced environments: the case of the Nigerian banking sector
by Wilson Ozuem & Kerry E. Howell & Geoff Lancaster - 62-75 Effects of culture and financial literacy among Chinese-Americans on participating in financial services
by Fang Zhao & Jie Sun & Raj Devasagayam & Gary Clendenen
December 2017, Volume 22, Issue 4
- 139-140 Editorial
by Tina Harrison - 141-149 Impact of website characteristics on relationship quality: a comparison of banks financial cooperatives
by Isabelle Brun & Lova Rajaobelina & Line Ricard & Annick Fortin - 150-160 The consequences of perceived risk and objective knowledge for consumers’ investment behavior
by Juha Munnukka & Outi Uusitalo & Veera-Juulia Koivisto - 161-172 How objective and subjective knowledge affect insurance choices
by Hannu Kuusela & Mark T. Spence & Pallab Paul - 173-186 Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance
by Taghreed Abu-Salim & Okey Peter Onyia & Tina Harrison & Valerie Lindsay - 187-201 Effect of inherent innovativeness and consumer readiness on attitudes to mobile banking
by Kwabena Frimpong & Obaid Al-Shuridah & Alan Wilson & Frederick Asafo-Adjei Sarpong
September 2017, Volume 22, Issue 3
- 97-98 Editorial
by Tina Harrison - 99-108 Click me: an examination of the impact size, color, and design has on banner advertisements generating clicks
by Michael North & Michael Ficorilli - 109-118 Reactions of dissatisfied investors: exit, voice or loyalty
by Muge Tasci & Ozlem Ozdemir - 119-125 App service: How do consumers perceive the quality of financial service apps on smart devices?
by Emily Treen & Leyland Pitt & John Bredican & Mana Farshid - 126-131 Reducing the distance: financial services education in web-extended learning environments
by Tamara Rabinovich & Pierre Berthon & Ivan Fedorenko - 132-138 Financial services Apps: What makes the difference between a great and a ghastly review?
by Joseph Vella & Åsa Wallström & Mana Farshid
June 2017, Volume 22, Issue 2
- 41-42 Special issue: Academy of Marketing Conference 2016: radical financial services marketing
by Julie Robson & Kathryn Waite - 43-53 Measuring service quality in Ghana: a crossvergence cultural perspective
by Andrews A. Yalley & Gloria K. Q. Agyapong - 54-63 The importance of service quality in British Muslim’s choice of an Islamic or non-Islamic bank account
by Najat Abdullrahim & Julie Robson - 64-76 Trust in financial services: the influence of demographics and dispositional characteristics
by S M A Moin & James F. Devlin & Sally McKechnie - 77-84 Financial credit and social discredit: the pawnbroking dilemma
by Laura Edwards & Wendy Lomax - 85-96 The orbit of consumer credit choices
by Jane Brown & Anders Wäppling & Helen Woodruffe-Burton & Kate Black
March 2017, Volume 22, Issue 1
- 1-2 Editorial
by Tina Harrison - 3-13 Non-monetary sales promotion effects on credit cards
by Rochele Isabel Bagnolini Boschetti & Marcelo Gattermann Perin & Márcia Dutra Barcellos & Cláudio Hoffmann Sampaio & Kenny Basso - 14-23 Brand equity of stock exchange as a mediator in financial decisions
by Betül Çal & Mary Lambkin - 24-32 Internal branding experiences in the financial services sector in South Africa
by Rose Du Preez - 33-40 Framing the decision to buy long-term care insurance: losses and gains in the context of statistical and narrative evidence
by Jeremy Pincus & Katherine Hopewood & Robert Mills
December 2016, Volume 21, Issue 4
- 251-253 Editorial
by Tina Harrison - 254-266 Customer emotional regulation and relationship quality: Evidence from the banking industry
by Ibrahim Alnawas & Shadi Altarifi - 267-283 A framework for understanding the evolution of relationship quality and the customer relationship development process
by Peter Atorough & Heba Salem - 284-297 Examining the impact of the attractiveness of alternatives on customers’ perceptions of price tolerance: Moderation and mediation analyses
by Mohamed Sobhy Temerak - 298-307 Point redemption matters: A response to Murthi et al (2011)
by J. Paul Leavell - 308-324 An intersectional approach to evaluating consumer financial literacy
by Mohammad G. Nejad & Genevieve O’Connor - 325-339 Nigerian SMEs: Commitment and loyalty to their banks
by Mark Ojeme & Andrew Robson & Nigel Coates - 340-343 Editorial
by Tina Harrison
September 2016, Volume 21, Issue 3
- 167-181 Sequential loss of self-control: Exploring the antecedents and consequences of student credit card debt
by James W. Peltier & Andrew J. Dahl & John E. Schibrowsky - 182-193 College students and credit card companies: Implications of attitudes
by Shweta Singh & David H. Rylander & Tina C. Mims - 194-208 Customers’ dissatisfaction with banking channels and their intention to leave banks: The moderating effect of trust and trusting beliefs
by Sertan Kabadayi - 209-225 Effect of emotion regulation as a de-biasing mechanism on overconfidence in investment behavior
by Meeja Im & JaeEun Oh - 226-239 Involving High Net Worth Individuals (HNWI) for financial services innovation
by Dieter De Smet & Anne-Laure Mention & Marko Torkkeli - 240-250 Demographic product segmentation in financial services products in Australia and New Zealand
by Gavin Lees & Maxwell Winchester & Sidath Silva
June 2016, Volume 21, Issue 2
- 87-89 Academy of Marketing conference 2015 special issue
by Julie Robson & Kathryn Waite & Samreen Ashraf - 90-102 Trust in cross-cultural b2b financial service relationships: The role of shared values
by Roudaina Houjeir & Ross Brennan - 103-112 The SMEs’ perspective of trust in a B2B relationship
by Andrew Robson & Mark Ojeme & Nigel Coates - 113-126 The magic of branding: The role of ‘pledge’, ‘turn’ and ‘prestige’ in fostering consumer trust in financial services
by S M A Moin & James Devlin & Sally McKechnie - 127-140 Online relationship marketing and affective customer commitment – The mediating role of trust
by Sheena Lovia Boateng & Bedman Narteh - 141-152 Muslim religiosity and purchase intention of different categories of Islamic financial products
by Farhana Tahmida Newaz & Kim-Shyan Fam & Revti Raman Sharma - 153-165 How the unbanked cope with financial exclusion: Evidence from Pakistan
by Sohail Kamran & Outi Uusitalo
March 2016, Volume 21, Issue 1
- 1-3 Editorial
by Tina Harrison - 4-18 Moral intensity, moral awareness and ethical predispositions: The case of insurance fraud
by Chiharu Ishida & Woojung Chang & Steve Taylor - 19-33 Investigating the significance of insurance and income on health service utilization across generational cohorts
by Genevieve E O'Connor - 34-50 Optimal introductory pricing for new financial services
by Mohammad G Nejad & Sertan Kabadayi - 51-63 Mobile nudging: Youth engagement with banking apps
by Roel Wijland & Paul Hansen & Fatima Gardezi - 64-75 The global field of multi-family offices: An institutionalist perspective
by Carolin Decker & Knut S G Lange - 76-85 How the Citi Olympic sponsorship strategy uses the knowledge of the elaboration likelihood model
by John A Fortunato
April 2012, Volume 17, Issue 1
- 31-49 A comprehensive model of information search and processing behaviour of mutual fund investors
by Sanjay Kumar Mishra & Manoj Kumar
June 2011, Volume 16, Issue 1
- 27-41 How mutual fund investors’ objective and subjective knowledge impacts their information search and processing behaviour
by Sanjay Kumar Mishra & Manoj Kumar
September 2004, Volume 9, Issue 1
- 22-33 Impact of anti-discrimination laws on credit scoring
by Galina Andreeva & Jake Ansell & Jonathan Crook