IDEAS home Printed from https://ideas.repec.org/a/kap/porgrv/v24y2024i3d10.1007_s11115-024-00768-y.html
   My bibliography  Save this article

From Idealism to Realism: Examining the Negative Outcomes of Public Service Motivation through a Systematic Literature Review

Author

Listed:
  • Abid Momand

    (Institute of Administrative Sciences, PU)

  • Yaamina Salman

    (Institute of Administrative Sciences, PU)

  • Sidra Irfan

    (Institute of Administrative Sciences, PU)

  • Bahaudin G. Mujtaba

    (Huizenga College of Business and Entrepreneurship, Nova Southeastern University)

Abstract

Public service motivation (PSM) research has predominantly focused on the positive aspects of PSM, but there is a growing recognition of its potential negative implications. However, a comprehensive and systematic synthesis of empirical studies on the adverse consequences of PSM is lacking. This systematic review aims to bridge this research gap by adhering to the reporting guidelines outlined by the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) framework, and reviewing 32 relevant articles, each addressing the study's specific objectives. PSM's influence on negative outcomes varied, sometimes causing adverse consequences, while other times mediating the relationship between variables.

Suggested Citation

  • Abid Momand & Yaamina Salman & Sidra Irfan & Bahaudin G. Mujtaba, 2024. "From Idealism to Realism: Examining the Negative Outcomes of Public Service Motivation through a Systematic Literature Review," Public Organization Review, Springer, vol. 24(3), pages 987-1013, September.
    • Handle: RePEc:kap:porgrv:v:24:y:2024:i:3:d:10.1007_s11115-024-00768-y
    DOI: 10.1007/s11115-024-00768-y
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s11115-024-00768-y
    File Function: Abstract
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s11115-024-00768-y?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Bangcheng Liu & Xiaoyi Zhang & Lanying Du & Qi Hu, 2015. "Validating the Construct of Public Service Motivation in For-profit Organizations: A preliminary study," Public Management Review, Taylor & Francis Journals, vol. 17(2), pages 262-287, February.
    2. Momna Yousaf & Shiza Zafar & Abida Abi Ellahi, 2014. "Do public service motivation, red tape and resigned work satisfaction triangulate together?," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 63(7), pages 923-945, September.
    3. Raffaela Palma & Enrica Sepe, 2017. "Structural equation modelling: a silver bullet for evaluating public service motivation," Quality & Quantity: International Journal of Methodology, Springer, vol. 51(2), pages 729-744, March.
    4. Nina Mari van Loon & Wouter Vandenabeele & Peter Leisink, 2015. "On the bright and dark side of public service motivation: the relationship between PSM and employee wellbeing," Public Money & Management, Taylor & Francis Journals, vol. 35(5), pages 349-356, September.
    5. Rafiullah Noori & Shandana Shoaib & Bahaudin G. Mujtaba, 2023. "Antecedents and Consequences of Perception of Organizational Politics: Empirical Evidence for Public Sector Universities in Eastern Afghanistan," Public Organization Review, Springer, vol. 23(4), pages 1477-1503, December.
    6. David Giauque & Fabien Resenterra & Michaël Siggen, 2014. "Antecedents of Job Satisfaction, Organizational Commitment and Stress in a Public Hospital: a P-E Fit Perspective," Public Organization Review, Springer, vol. 14(2), pages 201-228, June.
    7. Étienne Charbonneau & Gregg G. Van Ryzin, 2017. "Exploring the Deep Antecedent of Public Service Motivation," International Journal of Public Administration, Taylor & Francis Journals, vol. 40(5), pages 401-407, April.
    8. Bangcheng Liu & Thomas Li-Ping Tang & Kaifeng Yang, 2015. "When Does Public Service Motivation Fuel the Job Satisfaction Fire? The Joint Moderation of Person-Organization Fit and Needs-Supplies Fit," Public Management Review, Taylor & Francis Journals, vol. 17(6), pages 876-900, July.
    9. Momna Yousaf & Shiza Zafar & Abida Abi Ellahi, 2014. "Do public service motivation, red tape and resigned work satisfaction triangulate together?," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 63(7), pages 923-945, September.
    10. Lisa Y. Chen & Bahaudin G. Mujtaba & Thomas W. Heron, 2011. "Utilising computer-based scenarios to explore idealism and relativism influences on perceptions of Ethics and Social Responsibilities and ethical decision making," International Journal of Business Governance and Ethics, Inderscience Enterprises Ltd, vol. 6(4), pages 359-384.
    11. Maria Koumenta, 2015. "Public service motivation and organizational citizenship," Public Money & Management, Taylor & Francis Journals, vol. 35(5), pages 341-348, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Julius A. Nukpezah & Victor O. Flomo & P. Edward French & Dallas Breen, 2024. "Does Public Service Motivation Mediate Public Safety Work’s Effect on Public Sector Employee Job Satisfaction?," Public Organization Review, Springer, vol. 24(3), pages 907-923, September.
    2. Sahar Awan & Germà Bel & Marc Esteve, 2018. "“The benefits of PSM: an oasis or a mirage?”," IREA Working Papers 201825, University of Barcelona, Research Institute of Applied Economics, revised Oct 2018.
    3. Husameddin Khalil Harb & Serife Zihni Eyupoglu & Laith Tashtoush, 2023. "The Relationship Between Administrative Empowerment and Organizational Commitment: The Mediating Role of Job Satisfaction Amongst Academic Staff in Higher Education," SAGE Open, , vol. 13(4), pages 21582440231, December.
    4. Giovanni Gerardus Poluakan & Lexi Lumingkewas & Abdul Rahman Dilapanga, 2021. "Performance Analysis of Public Services of The Government of Malalayang District, Manado City," Technium Social Sciences Journal, Technium Science, vol. 21(1), pages 121-135, July.
    5. Julius A. Nukpezah & P. Edward French & Tamara Dimitrijevska-Markoski & Victor O. Flomo, 2022. "The Moderating Effects of Organizational Publicness on Determinants of the U.S. Federal Employee’s Job Satisfaction," Public Organization Review, Springer, vol. 22(4), pages 883-901, December.
    6. Asseburg, Julia, 2018. "Work-family conflict in the public sector: The impact of public service motivation and job crafting," EconStor Preprints 183185, ZBW - Leibniz Information Centre for Economics.
    7. Zhou Jiang & Xiaowen Hu & Zhongmin Wang & Xuan Jiang, 2017. "Career Decision Self-Efficacy and Life Satisfaction in China: An Empirical Analysis," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 132(1), pages 137-154, May.
    8. Abdelbaset Queiri & Araby Madbouly, 2017. "Generation Y-Turnover: A Complementary Fit Perspective," Journal of Economics and Behavioral Studies, AMH International, vol. 9(1), pages 217-231.
    9. Leonard Bright, 2021. "Does Person Organization Fit and Person-Job Fit Mediate the Relationship between Public Service Motivation and Work Stress among U.S. Federal Employees?," Administrative Sciences, MDPI, vol. 11(2), pages 1-13, April.
    10. AMENDOLA, Francesca, 2019. "The Public Service Motivation: Lessons from the Literature," CELPE Discussion Papers 158, CELPE - CEnter for Labor and Political Economics, University of Salerno, Italy.
    11. Roselina Ahmad Saufi & Nur Naha Abu Mansor & Abdul Samad Kakar & Harcharanjit Singh, 2020. "The Mediating Role of Person-Job Fit between Person-Organisation Fit and Intention to Leave the Job: Empirical Evidence from Pakistan," Sustainability, MDPI, vol. 12(19), pages 1-12, October.
    12. Boraggina-Ballard, Lena & Sobeck, J. & Honig, D., 2021. "What motivates highly trained child welfare professionals to stay or leave?," Children and Youth Services Review, Elsevier, vol. 124(C).
    13. Abdul Samad kakar & Nur Naha Abu Mansor & Roselina Ahmad Saufi, 2021. "Does organizational reputation matter in Pakistan’s higher education institutions? The mediating role of person-organization fit and person-vocation fit between organizational reputation and turnover ," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 18(1), pages 151-169, March.
    14. Abdul Samad, 2019. "Academia Person-Organisation Fit and Intention to Leave the Job: Does Person-Job Fit Matter?," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(1), pages 200-215.
    15. Romat Saragih, 2020. "Examining the Mediation of Job Satisfaction in the Relationship between Work Stress and Turnover Intention in Textile Company," GATR Journals jmmr246, Global Academy of Training and Research (GATR) Enterprise.
    16. Nick Brander-Peetz & David Peetz & Paula Brough, 2022. "Turnover intentions, training and motivations among Australian union staff," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 43(4), pages 1495-1518, November.
    17. Klopotan Igor & Mjeda Trina & Kurečić Petar, 2018. "Exploring the Motivation of Employees in a Firm: A Case-Study," Business Systems Research, Sciendo, vol. 9(1), pages 151-160, March.
    18. Raffaela Palma & Enrica Sepe, 2017. "Structural equation modelling: a silver bullet for evaluating public service motivation," Quality & Quantity: International Journal of Methodology, Springer, vol. 51(2), pages 729-744, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:kap:porgrv:v:24:y:2024:i:3:d:10.1007_s11115-024-00768-y. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.