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Public service motivation and organizational citizenship

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  • Maria Koumenta

Abstract

This paper investigates the relationship between public service motivation (PSM) and employee performance by adopting a notion of performance which incorporates extra-role behaviours, such as the propensity to engage in unpaid overtime, organizational citizenship behaviours, absenteeism and organizational deviance. It does so in an underexplored part of the public sector, namely prisons. As well as providing new explanatory mechanisms for understanding the outcomes of PSM behaviour and exposing the dark side of PSM, this paper contributes to debates about the significance of PSM and the consequences of its absence.

Suggested Citation

  • Maria Koumenta, 2015. "Public service motivation and organizational citizenship," Public Money & Management, Taylor & Francis Journals, vol. 35(5), pages 341-348, September.
    • Handle: RePEc:taf:pubmmg:v:35:y:2015:i:5:p:341-348
    DOI: 10.1080/09540962.2015.1061169
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    References listed on IDEAS

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    1. Gregg, Paul & Grout, Paul A. & Ratcliffe, Anita & Smith, Sarah & Windmeijer, Frank, 2011. "How important is pro-social behaviour in the delivery of public services?," Journal of Public Economics, Elsevier, vol. 95(7-8), pages 758-766, August.
    2. Francois, Patrick, 2000. "'Public service motivation' as an argument for government provision," Journal of Public Economics, Elsevier, vol. 78(3), pages 275-299, November.
    3. Hackett, Rick D. & Guion, Robert M., 1985. "A reevaluation of the absenteeism-job satisfaction relationship," Organizational Behavior and Human Decision Processes, Elsevier, vol. 35(3), pages 340-381, June.
    4. George A. Akerlof, 1982. "Labor Contracts as Partial Gift Exchange," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 97(4), pages 543-569.
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    Cited by:

    1. Abid Momand & Yaamina Salman & Sidra Irfan & Bahaudin G. Mujtaba, 2024. "From Idealism to Realism: Examining the Negative Outcomes of Public Service Motivation through a Systematic Literature Review," Public Organization Review, Springer, vol. 24(3), pages 987-1013, September.
    2. Giovanni Gerardus Poluakan & Lexi Lumingkewas & Abdul Rahman Dilapanga, 2021. "Performance Analysis of Public Services of The Government of Malalayang District, Manado City," Technium Social Sciences Journal, Technium Science, vol. 21(1), pages 121-135, July.

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