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Performance Analysis of Public Services of The Government of Malalayang District, Manado City

Author

Listed:
  • Giovanni Gerardus Poluakan

    (Public Administration Program of Magister Program of Manado State University, Indonesia)

  • Lexi Lumingkewas

    (Public Administration Program of Magister Program of Manado State University, Indonesia)

  • Abdul Rahman Dilapanga

    (Public Administration Program of Magister Program of Manado State University, Indonesia)

Abstract

Articles have tried to find its analysis performance of public services in the District Malalayang Manado City. The analysis focused on making the deed of the land where the services are in grades. The quality of service is higher in comparing the service. The research seeks to provide reflection and examples to other sub-district offices and government agencies that have duties and functions to serve the community so that they are motivated to correct deficiencies in their agencies. The method of research is using the approach of descriptive qualitative. The collection of data is complete (holistic) relevant to the focus, the formulation of the problem and purpose. Using three techniques were prevalent in the research qualitative, namely: (1) interviews depth, (2) participation observation, and (3) study the documentation. This study uses an interactive model analysis from Miles and Huberman, consisting of analysis components: data reduction, data presenting, and conclusion drawing. The study results show that factors support and inhibiting the implementation of the services to the public at the office of the District Malalayang. Factor inhibitors such as (1) the lack of a source of power employees and is still a lack of facilities and infrastructure, the factors supporting that (1) the spirit of the awarded employees of each other, (2) hold a meeting of coordination or some sort of evaluation every three months. (3) provide planting awareness of serving the community. (4) Facility in the form of tools helps to facilitate the process of service.

Suggested Citation

  • Giovanni Gerardus Poluakan & Lexi Lumingkewas & Abdul Rahman Dilapanga, 2021. "Performance Analysis of Public Services of The Government of Malalayang District, Manado City," Technium Social Sciences Journal, Technium Science, vol. 21(1), pages 121-135, July.
    • Handle: RePEc:tec:journl:v:21:y:2021:i:1:p:121-135
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    References listed on IDEAS

    as
    1. Maria Koumenta, 2015. "Public service motivation and organizational citizenship," Public Money & Management, Taylor & Francis Journals, vol. 35(5), pages 341-348, September.
    2. Ramesh Ramasamy, 2020. "Quality of government, public service delivery and institutional impartiality in ethnically polarised societies: evidence for policy makers," Asia Pacific Journal of Public Administration, Taylor & Francis Journals, vol. 42(1), pages 46-60, January.
    3. Celine Chew & Christopher Vinestock, 2012. "The Public Service Offering and its Influence on Marketing Priorities in Local Government Organizations," Public Management Review, Taylor & Francis Journals, vol. 14(4), pages 473-497, May.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    performance analysis; public services; Malalayang district;
    All these keywords.

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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