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Content
2019
- 155-161 Consumer Initiation into Luxury
In: The New Luxury Experience
by Wided Batat
- 155-161 Bell South Merger with AT&T
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 155-161 Was the Boycott of McDonald’s Malaysia Religiously Motivated?
In: Management of Shari’ah Compliant Businesses
by Ezlika M. Ghazali & Dilip S. Mutum & Meenatharisni Sundramohana & Priscila Valdivieso
- 155-162 Diffusion of Innovations: The Much Sought After Tipping Point
In: Managing Complexity in Social Systems
by Christoph E. Mandl
- 155-164 Successful Navigation Through Digital Transformation Using an Innovation Radar
In: Future Telco
by Jan Heinemann & Oliver Platzen & Carolina Schiefer
- 155-175 We Become What We Talk About: How Experimenting with Dialogue Can Change an Organization’s Culture
In: Transforming Organizations
by Jeffer London & John B. McGuire & Filipa Santos
- 157-171 Service Innovation—A Jobs-to-Be-Done Guide
In: Marketing Wisdom
by Lance A. Bettencourt
- 157-173 Customer Value Models
In: Toolbox for Marketing and Management
by Ralf T. Kreutzer
- 159-181 Socio-technical Complexity in Digital Platforms: The Revelatory Case of Helix Nebula: The Science Cloud
In: Digitalization Cases
by Michael Blaschke
- 161-163 Industry 4.0 and Artificial Intelligence (AI) in PM
In: Progress in Performance Management
by Marc Helmold
- 161-170 Social Marketing for Social Innovation: The Employment Plan of the Spanish Red Cross as a Case Study
In: Case Studies on Social Marketing
by Marta Rey-García & Vanessa Mato-Santiso
- 161-171 At the Core of Diversity Is Compassion
In: Global Diversity Management
by Paul Gibbs
- 161-194 Case V: 3DMed: Digital Technology—Navigating Precision Medicine Towards Success
In: Emerging Champions in the Digital Economy
by Xiaoming Zhu
- 161-204 Complaint Reaction
In: Effective Complaint Management
by Bernd Stauss & Wolfgang Seidel
- 163-166 Comcast Acquisition of AT&T Broadband
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 163-169 Cadbury and the Porcine DNA Crisis
In: Management of Shari’ah Compliant Businesses
by Ezlika M. Ghazali & Dilip S. Mutum & Mardiana Md Radzi & Wei-Pin Woon
- 163-169 Market for Lemons: When Dishonesty Prevails
In: Managing Complexity in Social Systems
by Christoph E. Mandl
- 165-173 The Virtual Representation of the World is Emerging
In: Future Telco
by Gregory Lukowski & Andreas Rauch & Thomas Rosendahl
- 165-177 Common Pitfalls
In: Distribution Strategy
by Livio Moretti
- 165-179 PM in Different Cultures and Internationalization
In: Progress in Performance Management
by Marc Helmold & Warda Samara
- 165-180 Improve
In: Six Sigma Green Belt Certification Project
by Reiner Hutwelker
- 165-186 Alternative Market Research for Understanding Luxury Experience
In: The New Luxury Experience
by Wided Batat
- 165-211 Digital Strategies
In: Run IT
by Andreas Graesser
- 165-212 Framework Tutorials
In: Mastering Disruption and Innovation in Product Management
by Christoph Fuchs & Franziska J. Golenhofen
- 167-174 Key Mergers of JPMorgan Chase
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 167-176 Patent Law in the Era of 3D Printing: The Practitioner’s Perspective
In: Co-Creation
by Constantin Blanke-Roeser
- 171-176 Can Siti Khadijah Telekung Overcome Cultural Differences in the UK?
In: Management of Shari’ah Compliant Businesses
by Dilip S. Mutum & Ezlika M. Ghazali
- 171-181 The Role of Civil Society Organizations in Social Innovation as an Example of the New Social Marketing
In: Case Studies on Social Marketing
by Begoña Álvarez-García & Luis Ignacio Álvarez-González & Marta Rey-García & Noelia Salido-Andrés & María José Sanzo-Pérez
- 171-188 The Commons: A Tragedy?
In: Managing Complexity in Social Systems
by Christoph E. Mandl
- 173-174 A Reflection on Compassion
In: Global Diversity Management
by Jason Santolo
- 175-181 Charter Communications Acquisition of Time Warner Cable
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 175-185 Low Power Wide Area Networks: The Game Changer for the Internet of Things
In: Future Telco
by Daniel Weber & Christian Schilling & Frank Wisselink
- 175-193 Methods to Create New Products, Services and Business Models
In: Toolbox for Marketing and Management
by Ralf T. Kreutzer
- 177-188 Navigating Patents in an Open Hardware Environment
In: Co-Creation
by Dana Beldiman & Fabian Fluechter
- 177-192 Halal Advertising on Facebook: A Case Study of Health and Beauty Products in Malaysia
In: Management of Shari’ah Compliant Businesses
by Azmin Azliza Aziz & Nurliana Md Rahin & Norhazwani Mohamed Asri
- 177-195 “Disruptive Story-Work” as an Intervention for Organizational Transformation
In: Transforming Organizations
by Yannis Angelis
- 177-225 Product Viability
In: Software Product Management
by Timo Wagenblatt
- 177-374 Ways to Improve Tactical S&OP
In: Implementing Integrated Business Planning
by Robert Kepczynski & Alecsandra Ghita & Raghav Jandhyala & Ganesh Sankaran & Andrew Boyle
- 179-201 Business Intelligence
In: Distribution Strategy
by Livio Moretti
- 181-200 Control
In: Six Sigma Green Belt Certification Project
by Reiner Hutwelker
- 183-189 Actavis-Allergan Merger Deal
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 183-192 The Social Role of Awareness Campaigns on Consumer Protection: An Extension of the Social Marketing Area
In: Case Studies on Social Marketing
by Ani Matei & Carmen Săvulescu
- 183-204 Sitecore: Retaining Technological Leadership Through Digital Tech Acquisitions
In: Digitalization Cases
by Stefan Henningsson & Nishu Nishu
- 183-281 Custom Method to Forecast Seasonal Products
In: Improving Forecasts with Integrated Business Planning
by Ganesh Sankaran & Federico Sasso & Robert Kepczynski & Alessandro Chiaraviglio
- 187-194 Becoming Faster and More Direct: Telco Carrier Product Management Turns Towards Customers, Partners and Colleagues
In: Future Telco
by Thomas Heilen
- 187-210 How Millennials and Post-millennials Are Reshaping Luxury
In: The New Luxury Experience
by Wided Batat
- 189-199 Managing Content in a Platform Economy: Copyright-Based Approaches to User-Generated-Content
In: Co-Creation
by Clemens Appl & Philipp Homar
- 189-202 Path Dependence: Segregation, Increasing Returns, Success to the Successful
In: Managing Complexity in Social Systems
by Christoph E. Mandl
- 191-195 Dell’s Acquisition of EMC
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 195-204 Preventing Youth Violence in El Salvador: A Relational Social Marketing Model
In: Case Studies on Social Marketing
by Reynaldo Rivera
- 195-210 Case VI: Children’s Hospital of Shanghai: A Pioneer in Smart Healthcare
In: Emerging Champions in the Digital Economy
by Xiaoming Zhu
- 195-220 Innovative Project Management Tools
In: Toolbox for Marketing and Management
by Ralf T. Kreutzer
- 197-201 Altria Group’s Spin-Off of Philip Morris International Inc
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 197-210 Success with Partnering: Results of an International Study
In: Future Telco
by Christian Krämer
- 197-214 We Are All Chimeras: Promoting Unity, Diversity, and Ingenuity Through Metaphorical Storytelling
In: Transforming Organizations
by Brooke Hessler & E. D. Woodworth
- 201-204 Project Completion
In: Six Sigma Green Belt Certification Project
by Reiner Hutwelker
- 201-214 Overcoming Concerns in Collaborative Transactions
In: Co-Creation
by Rosalie Koolhoven
- 203-209 Vodafone AirTouch Merger
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 205-210 Six Sigma Project Guideline
In: Six Sigma Green Belt Certification Project
by Reiner Hutwelker
- 205-215 Managing Complexity
In: Managing Complexity in Social Systems
by Christoph E. Mandl
- 205-222 Equality and Gender-Based Violence in the University: A Practical Case of Social Marketing to Implement in the Framework of Non-Profit Marketing Studies
In: Case Studies on Social Marketing
by Juan José Mier-Terán Franco & Pedro Pablo Marín-Dueñas
- 205-224 Development of Strategies and Transformation Paths for Structured and Targeted Digital Change: The Case of the Presbyterian Church of Ghana Trinity Congregation
In: Digitalization Cases
by Sylvester Tetey Asiedu & Richard Boateng
- 205-233 Complaint Evaluation
In: Effective Complaint Management
by Bernd Stauss & Wolfgang Seidel
- 211-215 Bell Atlantic- GTE Merger
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 211-217 Lean and Six Sigma: Partners for Quality
In: Six Sigma Green Belt Certification Project
by Reiner Hutwelker
- 211-218 OTT Partnering with Telcos: On the Rise
In: Future Telco
by Christian Krämer & Riem Jalajel
- 211-224 Case VII: Shanghai Ninth People’s Hospital: A Leader in Personalized Healthcare
In: Emerging Champions in the Digital Economy
by Xiaoming Zhu
- 211-228 Is Luxury Experience Compatible with CSR?
In: The New Luxury Experience
by Wided Batat
- 213-217 Conclusion and Outlook
In: Run IT
by Andreas Graesser
- 215-231 How to Look Up When You’re Facedown: The Rising Strong Process in Organizations
In: Transforming Organizations
by Katarina Veselko
- 215-235 Power Tools
In: Mastering Disruption and Innovation in Product Management
by Christoph Fuchs & Franziska J. Golenhofen
- 217-222 British Petroleum Merger with Amoco
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 219-229 Cooperative, Connected and Automated Mobility
In: Future Telco
by Wolfgang H. Schulz & Horst Wieker & Bettina Arnegger
- 219-239 Tips for Six Sigma Sponsors to Support Projects and the Program
In: Six Sigma Green Belt Certification Project
by Reiner Hutwelker
- 221-223 Budgeting Concepts
In: Toolbox for Marketing and Management
by Ralf T. Kreutzer
- 223-227 Qwest Merger with US West
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 223-235 Social Marketing and Their Related Challenges for the Limited Access for People Living with a Disability: A Serbian Case Study
In: Case Studies on Social Marketing
by Ana Vulevic & Dragan Djordjevic & Rui Alexandre Castanho & José Cabezas-Fernández
- 225-229 Strategic and Operational Marketing Plan
In: Toolbox for Marketing and Management
by Ralf T. Kreutzer
- 225-240 Case VIII: First Respond®: A Universal Mutual-Aid Emergency Platform in the Digital Economy
In: Emerging Champions in the Digital Economy
by Xiaoming Zhu
- 225-247 Creating a Digital Consulting Solution for Project Management Assessments at Dr. Kuhl Unternehmensberatung: Development and Initial Demonstration of a Fully Automated Asset-Based Consulting Approach
In: Digitalization Cases
by Volker Nissen & Jochen Kuhl & Hendrik Kräft & Henry Seifert & Jakob Reiter & Jim Eidmann
- 227-246 Bridging Cultures in Everyday Life
In: Bridging Cultural Barriers
by Peter M. Haller & Ulrich Naegele & Susan Berger
- 227-314 Product Development
In: Software Product Management
by Timo Wagenblatt
- 229-233 WorldCom’s Acquisition of MCI
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 231-251 Change Management Tools
In: Toolbox for Marketing and Management
by Ralf T. Kreutzer
- 233-240 Regulation of Telecom Markets and OTTs in Europe is Uneven with Impact on Network Operators
In: Future Telco
by Martin Lundborg
- 233-252 Re-authoring the Future of Travel and Hospitality: An Inquiring and Generative Re-authoring Practice in Tourism Flanders
In: Transforming Organizations
by Griet Bouwen & Marianne Schapmans & Chené Swart
- 235-241 Microsoft’s Acquisition of LinkedIn
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 235-303 Complaint-Management Controlling
In: Effective Complaint Management
by Bernd Stauss & Wolfgang Seidel
- 237-243 Social Marketing in the General Directorate of Traffic’s Campaign Called “Caminantedigital”
In: Case Studies on Social Marketing
by Estela Núñez-Barriopedro
- 237-290 Essential Tool Box
In: Mastering Disruption and Innovation in Product Management
by Christoph Fuchs & Franziska J. Golenhofen
- 241-246 Notes for Six Sigma Experts on the Concept of this Course
In: Six Sigma Green Belt Certification Project
by Reiner Hutwelker
- 241-249 The Rise of OTT Players: What is the Appropriate Regulatory Response?
In: Future Telco
by Markus Steingröver & Edgar B. Cardozo Larrea & Nikolay Zhelev
- 241-268 Case IX: IBM’s Launch of Its Cognitive Business Strategy
In: Emerging Champions in the Digital Economy
by Xiaoming Zhu
- 243-250 Procter & Gamble’s Acquisition of Gillette
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 245-252 Combat to Abandonment and Mistreatment of Animals: A Case Study Applied to the Public Security Police (Portugal)
In: Case Studies on Social Marketing
by Bruno Sousa & Daniela Soares
- 247-293 Surmounting Cross Cultural Barriers in International Projectmanagement
In: Bridging Cultural Barriers
by Peter M. Haller & Ulrich Naegele & Susan Berger
- 249-269 Building a Digitally Enabled Future: An Insurance Industry Case Study on Digitalization
In: Digitalization Cases
by Janina Weingarth & Julian Hagenschulte & Nikolaus Schmidt & Markus Balser
- 251-258 Oracle’s Hostile Takeover of PeopleSoft
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 251-261 OTTs Versus Telcos: Network Neutrality and Operator Strategies
In: Future Telco
by Arnulf Heuermann
- 253-270 Re-authoring Careers: Changing the Narratives Around Work for Individuals and Its Impact on Organizations and Society
In: Transforming Organizations
by Marieke Genard
- 259-270 Mergers and Acquisitions by Bank of America
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 263-271 Open Access via Mobile Wholesale Network: A New Approach to Broadband Deployment: The Case of Mexico
In: Future Telco
by Ulrike Eberhard & Arnulf Heuermann
- 269-287 Case X: IBM and Cognitive Healthcare: Smart Healthcare Based on Cognitive Computing
In: Emerging Champions in the Digital Economy
by Xiaoming Zhu
- 271-275 Gaz de France Merger with Suez
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 271-285 The Magic of a New Beginning: A Personnel Development Department Reinvents Itself the Future of HR. Current Developments and a Methodological Approach to Narrative Transformation of HR Identity
In: Transforming Organizations
by Melanie Gabert
- 273-291 Digital Transformation of ABB Through Platforms: The Emergence of Hybrid Architecture in Process Automation
In: Digitalization Cases
by Johan Sandberg & Jonny Holmström & Kalle Lyytinen
- 275-283 Making the Difference for Customers: Three Levers to Achieve Superior Experience in Telco Business!
In: Future Telco
by Andreas Penkert & Julia Steffens & Sascha Krpanic
- 277-280 Sanofi–Aventis Merger
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 281-287 Bayer’s Acquisition of Monsanto
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 283-313 Custom Method to Forecast Intermittent Products
In: Improving Forecasts with Integrated Business Planning
by Ganesh Sankaran & Federico Sasso & Robert Kepczynski & Alessandro Chiaraviglio
- 285-297 How Carriers Can Use Protection Services to Safeguard the Digital Lives of Their Customers
In: Future Telco
by Carolin Obernolte & Joachim Hauk & Clemens Aumann
- 287-301 Cultural Approaches Toward Time in Global Organizations
In: Transforming Organizations
by Joanna Sell
- 289-293 Roche Holding’s Acquisition of Genentech
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 289-311 Case XI: Amazon’s DNA: Driving Technology Innovation in the Digital Economy
In: Emerging Champions in the Digital Economy
by Xiaoming Zhu
- 293-312 Digitalization of Information-Intensive Logistics Processes to Reduce Production Lead Times at ENGEL Austria GmbH: Extending Value Stream Mapping with Subject-Oriented Business Process Management
In: Digitalization Cases
by Christoph Moser & Karel Říha
- 295-299 France Telecom SA–Orange PLC Merger
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 299-307 Telco Focus on Business Customers
In: Future Telco
by Carsten Glohr
- 301-307 Merck–Schering-Plough Corp Merger
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 305-328 Complaint Reporting
In: Effective Complaint Management
by Bernd Stauss & Wolfgang Seidel
- 309-314 Astra–Zeneca Merger
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 309-318 Evolution Path: The Telco-centric Digital Ecosystem
In: Future Telco
by Jan Grineisen & Giulia Rehme
- 313-327 Digitalization in Public Services: Process Automation and Workforce Management at BruderhausDiakonie, a Social Services Organization
In: Digitalization Cases
by Ulrich Müller & Thomas Deelmann
- 315-320 HP Compaq Merger
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 315-347 Go-to-Market/Product Marketing
In: Software Product Management
by Timo Wagenblatt
- 315-361 Value of Forecasting with Custom Methods
In: Improving Forecasts with Integrated Business Planning
by Ganesh Sankaran & Federico Sasso & Robert Kepczynski & Alessandro Chiaraviglio
- 319-328 Pushing the Right Buttons: How the Internet of Things Simplifies the Customer Journey
In: Future Telco
by Nikolai Nölle & Frank Wisselink
- 321-327 Major Acquisitions by Facebook
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 329-333 JDS Uniphase Corp and SDL Inc. Merger
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 329-337 The Artificial Intelligence Challenge: How Telcos Can Obtain a Grand Prix for Insights Monetization
In: Future Telco
by Frank Wisselink & Dominik Schneider
- 329-341 Digital Health Innovation Engineering: Enabling Digital Transformation in Healthcare: Introduction of an Overall Tracking and Tracing at the Super Hospital Aarhus Denmark
In: Digitalization Cases
by Sven Meister & Anja Burmann & Wolfgang Deiters
- 329-360 Utilization of Complaint Information
In: Effective Complaint Management
by Bernd Stauss & Wolfgang Seidel
- 335-338 KKR’s Acquisition of First Data
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 339-342 Lucent Technologies Acquisition of Ascend Communications
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 341-348 Enabling Digital Excellence Through Business Process Management and Process Frameworks
In: Future Telco
by Chin-Gi Hong & Christian Dietze
- 343-348 Vivendi–Seagram Deal
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 343-361 Digital Transformation in Healthcare: How the Potential of Digital Health Is Tackled to Transform the Care Process of Intensive Care Patients Across All Healthcare Sectors
In: Digitalization Cases
by Charlotte Vogt & Martin Gersch & Claudia Spies & Konrad Bengler
- 349-354 Daimler–Chrysler Merger
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 349-358 Smart Automation as Enabler of Digitalization? A Review of RPA/AI Potential and Barriers to Its Realization
In: Future Telco
by Manfred Schmitz & Christoph Stummer & Michael Gerke
- 349-368 Software Demonstrations and Training
In: Software Product Management
by Timo Wagenblatt
- 355-359 Arcelor–Mittal Merger
In: Wealth Creation in the World’s Largest Mergers and Acquisitions
by B. Rajesh Kumar
- 359-369 Technology Transformation: Reinvent the Network and Change the Way of Working, Now!
In: Future Telco
by Jörg Borowski & Birinder Singh Khurana
- 361-389 Human Resource Aspects of Complaint Management
In: Effective Complaint Management
by Bernd Stauss & Wolfgang Seidel
- 363-378 Data Innovation @ AXA Germany: Journey Towards a Data-Driven Insurer
In: Digitalization Cases
by Alexa Scheffler & Christian Paul Wirths
- 363-385 Improving Short-Term Forecast with Demand Sensing
In: Improving Forecasts with Integrated Business Planning
by Ganesh Sankaran & Federico Sasso & Robert Kepczynski & Alessandro Chiaraviglio
- 369-406 The Market/Your Customers
In: Software Product Management
by Timo Wagenblatt
- 371-380 Generating Value Through Digitalization: Simple and Digital
In: Future Telco
by Andreas Lischka & Michaela Wolfering-Zoerner & Eva Faust
- 375-441 Improve Your Responsiveness with Operational Planning
In: Implementing Integrated Business Planning
by Robert Kepczynski & Alecsandra Ghita & Raghav Jandhyala & Ganesh Sankaran & Andrew Boyle
- 379-392 Volkswagen Education Lab: Accelerating the Digital Transformation of Corporate Learning
In: Digitalization Cases
by Mathias Wildgrube & Nils Schaupensteiner & Jan Wehinger
- 381-388 Challenges for HR in the Telecommunications Industry: Competence Transformation Follows Market Change
In: Future Telco
by Steffen Roos & Björn Menden
- 387-421 How to Measure and Improve Forecasting
In: Improving Forecasts with Integrated Business Planning
by Ganesh Sankaran & Federico Sasso & Robert Kepczynski & Alessandro Chiaraviglio
- 389-393 Field Report of a CDO
In: Future Telco
by Mario Pieper
- 391-429 Organizational Aspects of Complaint Management
In: Effective Complaint Management
by Bernd Stauss & Wolfgang Seidel
- 393-410 Navigating Through Digital Transformation Using Bimodal IT: How Changing IT Organizations Facilitates the Digital Transformation Journey at Deutsche Bahn Vertrieb GmbH
In: Digitalization Cases
by Lea Fortmann & Ingmar Haffke & Alexander Benlian
- 395-410 Working in the Digital Age: Not an Easy but a Thrilling One for Organizations, Leaders and Employees
In: Future Telco
by Marc Wagner & Frank Heil & Laura Hellweg & Dennis Schmedt
- 407-439 Organizational Maturity
In: Software Product Management
by Timo Wagenblatt
- 411-428 How the US Federal Communications Commission Managed the Process of IT Modernization
In: Digitalization Cases
by Kevin C. Desouza & James S. Denford & Rashmi Krishnamurthy
- 431-449 Technological Aspects of Complaint Management
In: Effective Complaint Management
by Bernd Stauss & Wolfgang Seidel
- 443-458 How to Prepare Process Measurement and Improvement
In: Implementing Integrated Business Planning
by Robert Kepczynski & Alecsandra Ghita & Raghav Jandhyala & Ganesh Sankaran & Andrew Boyle
- 443-469 Listen—PYPRs in Action
In: Software Product Management
by Timo Wagenblatt
- 451-468 Social Media Complaints
In: Effective Complaint Management
by Bernd Stauss & Wolfgang Seidel
- 469-484 Implementing Active Complaint Management
In: Effective Complaint Management
by Bernd Stauss & Wolfgang Seidel
- 485-495 Quick Test Complaint Management
In: Effective Complaint Management
by Bernd Stauss & Wolfgang Seidel
2018
Printed from https://ideas.repec.org/s/spr/mgmchp15.html
