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Enabling Digital Excellence Through Business Process Management and Process Frameworks

In: Future Telco

Author

Listed:
  • Chin-Gi Hong

    (Detecon International GmbH)

  • Christian Dietze

    (Detecon Consulting FZ-LLC)

Abstract

New digitization technologies, such as Artificial Intelligence (AI), Big Data and Machine-to-Machine Communication (M2M), are becoming widely available. These technologies come with tremendous potential for improving the efficiency and effectiveness of business processes through increased automation. In order to approach such digital transformation endeavor in a structured manner and to be able to effectively rake these benefits, an integrated BPM lifecycle approach is strongly recommended. The BPM lifecycle as described within this article at hand consists of nine distinct but interrelated elements. These elements are (1) Process Diagnostic, (2) Strategic Alignment, (3) Framework Design, (4) Training and Awareness, (5) Process Design, (6) Process Ownership, (7) Process Performance Management, (8) Process Implementation and (9) Continuous Improvement. In addition to applying such BPM lifecycle approach, it is also strongly recommended to make use of process reference frameworks. The de-facto standard in the telecommunications industry utilized by many operators is the Business Process Framework (eTOM) which has been developed by the TM Forum. Such frameworks provide a holistic view on all business processes within an organization, and hence, can be used in order to identify the processes which are impacted by a digitization project in a cross-departmental end-to-end manner.

Suggested Citation

  • Chin-Gi Hong & Christian Dietze, 2019. "Enabling Digital Excellence Through Business Process Management and Process Frameworks," Management for Professionals, in: Peter Krüssel (ed.), Future Telco, pages 341-348, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-319-77724-5_30
    DOI: 10.1007/978-3-319-77724-5_30
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    Cited by:

    1. Muhammad Farooq & Valliappan Raju, 2019. "Impact of Over-the-Top (OTT) Services on the Telecom Companies in the Era of Transformative Marketing," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 20(2), pages 177-188, June.

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