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Content
2023, Volume 71, Issue C
- S0969698922002843 Exploring the choice between in-store versus online grocery shopping through an application of Semi-Compensatory Independent Availability Logit (SCIAL) model with latent variables
by Wang, Kaili & Gao, Ya & Liu, Yicong & Nurul Habib, Khandker
- S0969698922002855 The effect of local food consumption of domestic tourists on sustainable tourism
by Apak, Ömer Ceyhun & Gürbüz, Ahmet
- S0969698922002867 The intermediating role of big data analytics capability between responsive and proactive market orientations and firm performance in the retail industry
by Morimura, Fumikazu & Sakagawa, Yuji
- S0969698922002879 It's the little “stings†: Racial microaggressions against Asian American customers in retail and their effects
by Lim, Heejin An & Im, Hyunjoo
- S0969698922002880 Effects of in-store information quality and store credibility on consumer engagement in green retailing
by Kumar, Prashant & Utkarsh,
- S0969698922002971 Addressing plastic pollution through green consumption: Predicting intentions to use menstrual cups in the Philippines
by Valentin, Alvin Patrick M. & Hechanova, Ma Regina M.
- S0969698922002995 Psychological pricing: Myth or reality? The impact of nine-ending prices on purchasing attitudes and brand revenue
by Ortega, Ana M. & Tabares, Felipe A.
- S0969698922003009 A cross-cultural analysis of ridesharing intentions and compliance with COVID-19 health guidelines: The roles of social trust, fear of COVID-19, and trust-in-God
by Sakib, Md Nazmus & Hasan, Fuad & Al-Emran, Md & Felix, Reto
- S0969698922003010 Assessing customer passion, commitment, and word-of-mouth intentions in digital assistant usage: The moderating role of technology anxiety
by Maduku, Daniel K. & Mpinganjira, Mercy & Rana, Nripendra P. & Thusi, Philile & Ledikwe, Aobakwe & Mkhize, Njabulo Happy-boy
- S0969698922003022 Chatbots in e-commerce: The effect of chatbot language style on customers’ continuance usage intention and attitude toward brand
by Li, Meichan & Wang, Rui
- S0969698922003034 Development of methodology for classification of user experience (UX) in online customer review
by Son, Youngdoo & Kim, Wonjoon
- S0969698922003046 Understanding the user satisfaction and loyalty of customer service chatbots
by Hsu, Chin-Lung & Lin, Judy Chuan-Chuan
- S0969698922003058 Loyalty programs, loyalty engagement and customer engagement with the company brand: Consumer-centric behavioral psychology insights from three industries
by Meyer-Waarden, Lars & Bruwer, Johan & Galan, Jean-Philippe
- S0969698922003071 Perception of product sustainability: The case of processed tomatoes – A qualitative study in Germany
by Groth, Carolin & Wegmann, Christoph & Meyerding, Stephan G.H.
- S0969698922003083 Fashion consumption using minimalism: Exploring the relationship of consumer well-being and social connectedness
by Shafqat, Tehmeena & Ishaq, Muhammad Ishtiaq & Ahmed, Anzar
- S0969698922003095 Consumers’ choice of private label considering reference price and moderating effect
by Mao, Zhixin & Duan, Yongrui & Liu, Wenxia
- S0969698922003101 Elucidating trust-building sources in social shopping: A consumer cognitive and emotional trust perspective
by Wu, Wei & Wang, Sihang & Ding, Guanqi & Mo, Jinfei
- S0969698922003113 Optimal retail sales strategies for old and new products in monopoly and horizontal competition scenarios
by Wang, Zhanpeng & Ye, Chao & Liu, Xinxin & Ma, Ruize & Sun, Zilai & Ruan, Junhu
- S0969698922003125 The diffusion of mobile payments: Profiling the adopters and non-adopters, Roger's way
by Dash, Ganesh & Sharma, Kiran & Yadav, Neha
- S0969698922003137 Curb your enthusiasm: Examining the customer experience with Alexa and its marketing outcomes
by Oliveira, Guilherme Gouvea de & Lizarelli, Fabiane LetÃcia & Teixeira, Jorge Grenha & Mendes, Glauco Henrique de Sousa
- S0969698922003149 How do customers meet their needs in in-store and online fashion shopping? A comparative study based on the jobs-to-be-done theory
by Kullak, Franziska S. & Baier, Daniel & Woratschek, Herbert
- S0969698922003150 The development and validation of a scale to measure perceived value of mobile commerce (MVAL-SCALE)
by Dastane, Omkar & Goi, Chai Lee & Rabbanee, Fazlul
- S0969698922003162 The effect of a hotel's star-rating-based expectations of safety from the pandemic on during-stay experiences
by Tiwari, Veenus & Mishra, Abhishek
- S0969698922003174 Factors influencing buying behavior of Lebanese consumers towards fashion brands during economic crisis: A qualitative study
by Elhajjar, Samer
- S0969698922003186 Are two reasons better than one? How natural and ethical appeals influence consumer preferences for clean meat
by Septianto, Felix & Sung, Billy & Duong, Chien & Conroy, Denise
- S0969698922003198 Interactive effects of consumers’ ethical beliefs and authenticity on ethical consumption and pro-environmental behaviors
by Khan, Sarah & Abbas, Muhammad
- S0969698922003216 Extrinsic and intrinsic motivators for usage continuance of hedonic mobile apps
by Meena, Rahul & Sarabhai, Samar
- S0969698922003228 Should manufacturers open live streaming shopping channels?
by Zhang, Tao & Tang, Zhongjun
- S0969698922003241 Investigating the impact of social media images’ value, consumer engagement, and involvement on eWOM of a tourism destination: A transmittal mediation approach
by Abbasi, Amir Zaib & Tsiotsou, Rodoula H. & Hussain, Khalil & Rather, Raouf Ahmad & Ting, Ding Hooi
- S0969698922003253 Do you punish or forgive socially responsible companies? A cross-country analysis of boycott campaigns
by Kim, Changju & Kinoshita, Akihiro
- S0969698922003265 Effects of human versus virtual human influencers on the appearance anxiety of social media users
by Deng, Fengyi & Jiang, Xia
- S0969698922003320 How do relational bonds affect user engagement in e-commerce livestreaming? The mediating role of trust
by Zhai, Mengfan & Chen, Yuan
- S096969892200279X Text mining-based four-step framework for smart speaker product improvement and sales planning
by Park, Jeongeun & Yang, Donguk & Kim, Ha Young
- S096969892200282X What's in the box? Investigating the benefits and risks of the blind box selling strategy
by Mvondo, Gustave Florentin Nkoulou & Jing, Fengjie & Hussain, Khalid
- S096969892200306X Discovery sustainable servicescape on behavioural intention practices and nationality: The moderating role of parasocial interaction
by Liu, Chih-Hsing & Horng, Jeou-Shyan & Chou, Sheng-Fang & Yu, Tai-Yi & Lee, Ming-Tsung & Lapuz, Maria Carmen B.
- S096969892200323X Examining the effects of authenticity fit and association fit: A digital human avatar endorsement model
by Li, Jian & Huang, Jinsong & Li, Yaqi
2023, Volume 70, Issue C
- S0969698922002181 The relationship between loneliness and consumer shopping channel choice: Evidence from China
by Wang, Jiawei
- S0969698922002193 A classification of information-oriented PoS technology from customer perception
by Röding, Tobias & Steinmann, Sascha & Wagner, Gerhard & Schramm-Klein, Hanna
- S0969698922002211 Videogames-as-a-service: How does in-game value co-creation enhance premium gaming co-creation experience for players?
by Hussain, Ali & Abid, Muhammad Farrukh & Shamim, Amjad & Ting, Ding Hooi & Toha, Md Abu
- S0969698922002223 Drivers and impact of big data analytic adoption in the retail industry: A quantitative investigation applying structural equation modeling
by Lutfi, Abdalwali & Alrawad, Mahmaod & Alsyouf, Adi & Almaiah, Mohammed Amin & Al-Khasawneh, Ahmad & Al-Khasawneh, Akif Lutfi & Alshira'h, Ahmad Farhan & Alshirah, Malek Hamed & Saad, Mohamed & Ibrahim, Nahla
- S0969698922002235 The impact of voice assistants’ intelligent attributes on consumer well-being: Findings from PLS-SEM and fsQCA
by Kang, Weiyao & Shao, Bingjia
- S0969698922002326 Why do we prefer humans to artificial intelligence in telemarketing? A mind perception explanation
by Li, Sixian & Peluso, Alessandro M. & Duan, Jinyun
- S0969698922002338 What do tourists look like to destination residents? Development of a tourist image scale from a high cultural distance perspective
by Qiu, Wei & Chen, Yan & Zheng, Xin & Lv, Xingyang
- S0969698922002351 Can in-store recommendations for online-substitutive products integrate online and offline channels?
by Hu, Xiaojian & Qiu, Ju & Zhao, Ju & Li, Yang
- S0969698922002363 How social capital builds online brand advocacy in luxury social media brand communities
by Wong, Amy
- S0969698922002375 Don't tell me you are sorry with a gift: The negative consequences of apology gifts
by De Hooge, Ilona E. & Straeter, Laura M.
- S0969698922002387 Understanding fraudulent returns and mitigation strategies in multichannel retailing
by Zhang, Danni & Frei, Regina & Senyo, P.K. & Bayer, Steffen & Gerding, Enrico & Wills, Gary & Beck, Adrian
- S0969698922002399 Changes and determinants of consumer shopping behavior in E-commerce and social media product Muslimah
by Nofrizal, & Juju, Undang & Sucherly, & N, Arizal & Waldelmi, Idel & Aznuriyandi,
- S0969698922002405 Exploring the hedonic factors affecting customer experiences in phygital retailing
by Banik, Shanta & Gao, Yongqiang
- S0969698922002417 Watching is valuable: Consumer views – Content consumption on OTT platforms
by Chakraborty, Debarun & Siddiqui, Mujahid & Siddiqui, Aaliyah & Paul, Justin & Dash, Ganesh & Mas, Francesca Dal
- S0969698922002429 Influencer marketing on TikTok: The effectiveness of humor and followers’ hedonic experience
by Barta, Sergio & Belanche, Daniel & Fernández, Ana & Flavián, Marta
- S0969698922002430 Navigating through difficult times with ethical marketing: Assessing consumers' willingness-to-pay in the sharing economy
by Nadeem, Waqar & Alimamy, Saifeddin & Ashraf, Abdul Rehman
- S0969698922002454 Continuance intention to use self-delivery boxes: An empirical study in Tianjin, China
by Wu, Ruijuan & Li, Peiyu
- S0969698922002466 Low-frequency, high-impact: Discovering important rare events from UGC
by Li, Jiawen & Meng, Lu & Zhang, Zelin & Yang, Kejia
- S0969698922002478 Understanding the effect of art infusion type on retail product shopping: An attention to the intervening role of customers’ financial wealth
by Park, Sangchul & Kim, Sanghoon & Ahn, Sungsook
- S0969698922002491 Designing marketing content for social commerce to drive consumer purchase behaviors: A perspective from speech act theory
by Wang, Fei & Xu, Haifeng & Hou, Ronglin & Zhu, Zhen
- S0969698922002508 Exploring customer concerns on service quality under the COVID-19 crisis: A social media analytics study from the retail industry
by Li, Xinwei & Xu, Mao & Zeng, Wenjuan & Tse, Ying Kei & Chan, Hing Kai
- S0969698922002521 The role of interactivity from Instagram advertisements in shaping young female fashion consumers’ perceived value and behavioral intentions
by Kim, Kyuree & Chung, Te-Lin (Doreen) & Fiore, Ann Marie
- S0969698922002533 Does ‘chicken soup for the soul’ on the product packaging work? The mediating role of perceived warmth and self-brand connection
by Ma, Jianan & Li, Fangxuan (Sam)
- S0969698922002545 Reciprocity in upward product line extensions: A longitudinal study
by Cho, Jihoon & Janda, Swinder
- S0969698922002557 Higher expectations of passengers do really sense: Development and validation a multiple scale-FliQual for air transport service quality
by Chandra Mahapatra, Subas & Bellamkonda, Raja Shekhar
- S0969698922002569 The impact of live streamers' improvisational responses to unexpected events on their entrepreneurial performance
by Wu, Daoyou & Guo, Kun & He, Qiuyan & Zhang, Ju
- S0969698922002570 You are being watched! Using anthropomorphism to curb customer misbehavior in access-based consumption
by Gong, Xiushuang & Zhang, Honghong
- S0969698922002582 Effects of logistics service quality and price fairness on customer repurchase intention: The moderating role of cross-border e-commerce experiences
by Do, Quynh Huong & Kim, Thai Young & Wang, Xueqin
- S0969698922002594 An integrative framework of cooperative advertising with reference price effects
by MartÃn-Herrán, Guiomar & Sigué, Simon Pierre
- S0969698922002600 The effect of customer ethnocentrism and customer participation on global brand attitude: The perspective of Chinese customer
by Hong, EunPyo & Park, JungKun & Jaroenwanit, Pensri & Siriyota, Kampanat & Sothonvit, Arpasri
- S0969698922002612 Show me insides: Investigating the influences of product exploded view on consumers’ mental imagery, comprehension, attitude, and purchase intention
by Cheng, Peiyao & Zhang, Chao
- S0969698922002624 Exploring determinants of the green smart technology product adoption from a sustainability adapted value-belief-norm perspective
by Shang, Dawei & Wu, Weiwei & Schroeder, Daniel
- S0969698922002636 Exploring the factors influencing consumer engagement behavior regarding short-form video advertising: A big data perspective
by Xiao, Lin & Li, Xiaofeng & Zhang, Yucheng
- S0969698922002648 The influence of the ethics of E-retailers on online customer experience and customer satisfaction
by Mainardes, Emerson Wagner & Coutinho, Ananda Raquel Silva & Alves, Helena Maria Batista
- S0969698922002661 Service robots in organisational frontlines—A retail managers’ perspective
by Meyer, Patrick & Roth, Angela & Gutknecht, Klaus
- S0969698922002673 Consumers and service robots: Power relationships amid COVID-19 pandemic
by Merdin-Uygur, Ezgi & Ozturkcan, Selcen
- S0969698922002685 May robots be held responsible for service failure and recovery? The role of robot service provider agents’ human-likeness
by Arikan, Esra & Altinigne, Nesenur & Kuzgun, Ebru & Okan, Mehmet
- S0969698922002697 Together or alone: Should service robots and frontline employees collaborate in retail-customer interactions at the POS?
by De Gauquier, Laurens & Willems, Kim & Cao, Hoang-Long & Vanderborght, Bram & Brengman, Malaika
- S0969698922002715 Hedonic service consumption and its dynamic effects on sales in the brick-and-mortar retail context
by Zhou, Jiaying & Dahana, Wirawan Dony & Ye, Qiongwei & Zhang, Qingyu & Ye, Mingqi & Li, Xi
- S0969698922002727 Crowdfunding pricing and quality overstatement in the presence of platform regulation
by Lv, Jiancheng & Bi, Gongbing & Xu, Yang
- S0969698922002739 Channel strategies for dual-channel firms to counter strategic consumers
by He, Peng & He, Yong & Zhou, Li
- S0969698922002752 How and why a touchscreen interface impacts psychological ownership and its downstream consequences
by Liu, Yunxin
- S0969698922002788 Understanding consumers' mobile shopping continuance intention: New perspectives from South Africa
by Maduku, Daniel K. & Thusi, Philile
- S096969892200217X Is doing right all that matters in sustainability marketing? The role of fit in sustainable marketing strategies
by Gleim, Mark R. & McCullough, Heath & Sreen, Naman & Pant, Logan G.
- S096969892200220X Integrated concepts of the UTAUT and TPB in virtual reality behavioral intention
by Huang, Yung-Chuan
- S096969892200234X Impact of seller- and buyer-created content on product sales in the electronic commerce platform: The role of informativeness, readability, multimedia richness, and extreme valence
by Cai, Xiaowei & Cebollada, Javier & Cortiñas, Mónica
- S096969892200248X Impact of streamers’ characteristics on sales performance of search and experience products: Evidence from Douyin
by Yang, Xiao & Liu, Ying & Dong, Jichang & Li, Sirui
- S096969892200251X Determinants of intention to use autonomous vehicles: Findings from PLS-SEM and ANFIS
by Foroughi, Behzad & Nhan, Pham Viet & Iranmanesh, Mohammad & Ghobakhloo, Morteza & Nilashi, Mehrbakhsh & Yadegaridehkordi, Elaheh
- S096969892200265X A sustainable step forward: Understanding factors affecting customers’ behaviour to purchase remanufactured products
by Alyahya, Mansour & Agag, Gomaa & Aliedan, Meqbel & Abdelmoety, Ziad Hassan & Daher, Maya Mostafa
2022, Volume 69, Issue C
- S0969698922001631 How to retain customers in omnichannel retailing: Considering the roles of brand experience and purchase behavior
by Yin, Chin-Ching & Chiu, Hung-Chang & Hsieh, Yi-Ching & Kuo, Chia-Yu
- S0969698922001734 Analyzing the effects of storefront window display transparency on perceived store Attractiveness and Approach behavior
by Kalantari, Saleh & Xu, Tong Bill & Govani, Viraj & Mostafavi, Armin
- S0969698922001771 Which consumers are willing to pay for smart car healthcare services? A discrete choice experiment approach
by Woo, JongRoul & Shin, Jungwoo & Kim, Hongbum & Moon, HyungBin
- S0969698922001783 Bargain effectiveness in differentiated store environments: The role of store affect, processing fluency, and store familiarity
by Doucé, Lieve & Willems, Kim & Chaudhuri, Arjun
- S0969698922001795 Empirical investigation of the domain knowledge and team advertising creativity typology: The case of Nescafe coffee
by Bushra, Mazia Fateen & Ahmad, Ayaz & Ahmad, Wisal & Khattak, Zeeshan Zab & Saeed, Imran & Han, Heesup & Ariza-Montes, Antonio
- S0969698922001813 Consequences of personalized product recommendations and price promotions in online grocery shopping
by Hallikainen, Heli & Luongo, Milena & Dhir, Amandeep & Laukkanen, Tommi
- S0969698922001825 The impact of COVID-19 on the evolution of online retail: The pandemic as a window of opportunity
by Szász, Levente & Bálint, Csaba & CsÃki, Ottó & Nagy, Bálint Zsolt & Rácz, Béla-Gergely & Csala, Dénes & Harris, Lloyd C.
- S0969698922001837 How a novel option contract helps a green product to enter a traditional product's retailing channel: A mathematical modeling approach
by Dehghan-Bonari, Mohamad & Heydari, Jafar
- S0969698922001849 Feeling grateful versus happy? The effects of emotional appeals in advertisements on self-made products
by Japutra, Arnold & Septianto, Felix & Can, Ali Selcuk
- S0969698922001850 Daily relationships between customer incivility, organizational control, self-efficacy, and service performance
by Hur, Won-Moo & Shin, Yuhyung & Shin, Gyeongpyo
- S0969698922001862 Complimentary competition: The impact of positive competitor reviews on review credibility and consumer purchase intentions
by Perez, Dikla & Stockheim, Inbal & Baratz, Guy
- S0969698922001874 Determinants of switching intention in the electricity markets - An integrated structural model approach
by Hussain, Shahid & Seet, Pi-Shen & Ryan, Maria & Iranmanesh, Mohammad & Cripps, Helen & Salam, Abdul
- S0969698922001886 Do SARS-CoV-2 safety measures affect visitors experience of traditional gastronomy, destination image and loyalty to a World Heritage City?
by Huete-Alcocer, Nuria & Hernandez-Rojas, Ricardo David
- S0969698922001898 More mindfulness, less conspicuous consumption? Evidence from middle-aged Chinese consumers
by Tan, Yuxuan & Gong, Yanping & Xie, Julan & Li, Jian & Liu, Yongdan
- S0969698922001904 Rethinking value co-creation and loyalty in virtual travel communities: How and when they develop
by Zhu, Tengteng & Zhang, Lu & Zeng, Chuhong & Liu, Xin
- S0969698922001916 How consumers’ perceptions differ towards the design features of mobile live streaming shopping platform: A mixed-method investigation of respondents from Taobao Live
by Xiao, Quan & Wan, Shanshan & Zhang, Xing & Siponen, Mikko & Qu, Lu & Li, Xia
- S0969698922001928 Impact of personalization and privacy concerns on information disclosure and pricing
by Chen, Chen & Duan, Yongrui
- S0969698922001941 Overhead aversion and facial expressions in crowdfunding
by Yoo, Jenny Jeongeun & Song, Sangyoung & Jhang, Jihoon
- S0969698922002028 Increase hedonic products purchase intention through livestreaming: The mediating effects of mental imagery quality and customer trust
by Wang, Bin & Xie, Fengyuan & Kandampully, Jay & Wang, Jin
- S0969698922002077 Competitive sustainable processes and pricing decisions in omnichannel closed-up supply chains under different channel power structures
by Jena, Sarat Kumar & Meena, Purushottam
- S0969698922002089 Should retailers encourage couples to shop together?
by Wilken, Robert & Stimmer, Elena & Bürgin, David
- S0969698922002090 Food waste in the retail sector: A survey-based evidence from Central and Eastern Europe
by EiÄ aitÄ—, Ovidija & Baležentis, Tomas & RibaÅ¡auskienÄ—, Erika & MorkÅ«nas, Mangirdas & MelnikienÄ—, Rasa & Å treimikienÄ—, Dalia
- S0969698922002107 Thinking outside the bottle: Effects of alternative wine packaging
by Orlowski, Marissa & Lefebvre, Sarah & Back, Robin M.
- S0969698922002119 Research on the influencing factors of consumers’ green purchase behavior in the post-pandemic era
by Sun, Ying & Leng, Ke & Xiong, Haitao
- S0969698922002120 Retail media networks
by Bartholomew, Darrell E. & Williamson, Mark
- S0969698922002132 The effect of social dynamics in online review voting behavior
by Zhou, Shasha & Tu, Le
- S0969698922002144 Effect of personal branding stereotypes on user engagement on short-video platforms
by Wei, Zihan & Zhang, Mingli & Qiao, Tong
- S0969698922002156 Differentiated consumer forgiveness for different corporate social irresponsibility domains: The moderating role of corporate reputation and patriotism
by Li, Jinhua & Liu, Li & Qing, Qiankai
- S0969698922002168 Effect of consumer animosity on boycott campaigns in a cross-cultural context: Does consumer affinity matter?
by Kim, Changju & Yan, Xiuyan & Kim, Jungkeun & Terasaki, Shinichiro & Furukawa, Hiroyasu
- S096969892200176X Too many cooks spoil the broth? Number of promotional gifts and impact on consumer choice
by Kumari, Rashmi & Tatavarthy, Aruna Divya & Sahay, Arvind
- S096969892200193X Online shopping continuance after COVID-19: A comparison of Canada, Germany and the United States
by Shaw, Norman & Eschenbrenner, Brenda & Baier, Daniel
2022, Volume 68, Issue C
- S0969698922000868 Does green morality lead to collaborative consumption behavior toward online collaborative redistribution platforms? Evidence from emerging markets shows the asymmetric roles of pro-environmental self-identity and green personal norms
by Shang, Dawei & Wu, Weiwei
- S0969698922000911 Behavioural intention to use a contact tracing application: The case of StopCovid in France
by Shahidi, Niousha & Tossan, Vesselina & Bourliataux-Lajoinie, Stéphane & Cacho-Elizondo, Silvia
- S0969698922000935 Understanding the impact of online customers’ shopping experience on online impulsive buying: A study on two leading E-commerce platforms
by Gulfraz, Muhammad Bilal & Sufyan, Muhammad & Mustak, Mekhail & Salminen, Joni & Srivastava, Deepak Kumar
- S0969698922000947 Exploring phygital omnichannel luxury retailing for immersive customer experience: The role of rapport and social engagement
by Pangarkar, Aniruddha & Arora, Vibha & Shukla, Yupal
- S0969698922000959 The impact of service robots in retail: Exploring the effect of novelty priming on consumer behavior
by Wang, Yawei & Kang, Qi & Zhou, Shoujiang & Dong, Yuanyuan & Liu, Junqi
- S0969698922000960 Economic corollaries of personalized recommendations
by Molaie, Mir Majid & Lee, Wonjae
- S0969698922000972 A study on promotion with strategic two-stage customized bundling
by Huang, Yeu-Shiang & Ho, Jyh-Wen & Wu, Guan-Jin
- S0969698922000984 Why does service inclusion matter? The effect of service exclusion on customer indirect misbehavior
by Gong, Xiushuang & Wang, Hanwen & Zhang, Xiadan & Tian, Hui
- S0969698922000996 The effects of acculturation on Hispanic Americans' perceptions of shoplifting
by Becerra, Enrique P. & Brynildsen, Gina & Korgaonkar, Pradeep
- S0969698922001011 Orchestrating retail in small cities
by Ekström, Karin M. & Jönsson, Håkan
- S0969698922001023 Understanding the role of situational factors on online grocery shopping among older adults
by Kvalsvik, Fifi
- S0969698922001035 How did COVID-19 change what people buy: Evidence from a supermarket chain
by Zuokas, Danas & Gul, Evren & Lim, Alvin
- S0969698922001047 Emotional and the normative aspects of customers’ reviews
by Pashchenko, Yana & Rahman, Mst Farjana & Hossain, Md Shamim & Uddin, Md Kutub & Islam, Tarannum
- S0969698922001059 Lessons from the COVID19 pandemic: The case of retail and consumer service firms
by Grimmer, Louise
- S0969698922001060 User preference mining based on fine-grained sentiment analysis
by Xiao, Yan & Li, Congdong & Thürer, Matthias & Liu, Yide & Qu, Ting
- S0969698922001072 Convenience stores in the digital age: A focus on the customer experience and revisit intentions
by Gibson, Samantha & Hsu, Maxwell K. & Zhou, Xing
- S0969698922001084 How customer engagement in the live-streaming affects purchase intention and customer acquisition, E-tailer's perspective
by Zheng, Run & Li, Zhuyuan & Na, Sanggyun
- S0969698922001096 The impact of customer-generated evaluation information on sales in online platform-based markets
by Kim, Da Yeon & Kim, Sang Yong
- S0969698922001102 Enhancing playful customer experience with personalization
by Lambillotte, Laetitia & Magrofuoco, Nathan & Poncin, Ingrid & Vanderdonckt, Jean
- S0969698922001114 Better or Worse? Effects of online promotion habits on customer value: An empirical study
by Wang, Qian & Chen, Hang
- S0969698922001126 Consumer choice in online vegetable distribution terminals: A Planned Behavior approach
by Zhou, Guiqin & Liu, Wei
- S0969698922001138 Factors that influence manufacturer and store brand behavioral loyalty
by Dawes, John
- S0969698922001163 How consumption values and perceived brand authenticity inspire fashion masstige purchase? An investigation
by Das, Manish & Jebarajakirthy, Charles & Sivapalan, Achchuthan
- S0969698922001230 The harmonious role of channel integration and logistics service in Omnichannel retailing: The case of IKEA
by Prassida, Grandys Frieska & Hsu, Ping-Yu
- S0969698922001278 Don't miss the boat when consumers are in-store! Exploring the use of point-of-purchase displays to promote green and non-green products
by Rizzi, Francesco & Gigliotti, Marina & Runfola, Andrea & Ferrucci, Luca
- S0969698922001308 In pursuit of service encounter quality: Will service-oriented high-performance work systems benefit high-contact service industries?
by Asante, Daniel & Tang, Chunyong & Kwamega, Michael & Asante, Eric Adom
- S0969698922001321 The Eureka moment in understanding luxury brand purchases! A non-linear fsQCA-ANN approach
by Li, Fajin & Cheng-Xi Aw, Eugene & Wei-Han Tan, Garry & Cham, Tat-Huei & Ooi, Keng-Boon
- S0969698922001333 The golden mean: Research on the mechanism of customer participation in employee service innovation
by Liu, Dewen & Han, Shenghao & Zhang, Jieqiong
- S0969698922001345 Reexamining emerging market animosity toward western developed countries: A social dilemma in physical retailing consumption under normative influence
by Fong, Cher-Min & Chang, Hsing-Hua Stella & Lin, Mong-Ching & Chen, I-Hung
- S0969698922001357 The role of trust and privacy concerns in using social media for e-retail services: The moderating role of COVID-19
by Alzaidi, Maram Saeed & Agag, Gomaa
- S0969698922001369 Why and when firms respond accommodatively to the product-harm crisis: An institutional perspective
by Liu, Yang & Ouyang, Zhe & He, Mujia
- S0969698922001370 Chatbots and service failure: When does it lead to customer aggression
by Huang, Yu-Shan (Sandy) & Dootson, Paula
- S0969698922001448 When a clean scent soothes the soul: Developing a positive attitude toward sharing service space with strangers
by Ardelet, Caroline & Fleck, Nathalie & Grobert, Julien
- S0969698922001461 Consumer brand engagement concept and measurement: Toward a refined approach
by Lourenço, Carlos Eduardo & Hair, Joseph F. & Zambaldi, Felipe & Ponchio, Mateus Canniatti
- S0969698922001473 Restaurants’ outdoor signs say more than you think: An enquiry from a linguistic landscape perspective
by Song, Hanqun & Yang, Huijun & Ma, Emily
- S0969698922001503 How luxury retail will change forever – The role of atmospherics in the digital era
by Klaus, Philipp ‘Phil’
- S0969698922001515 Choice deferral: The interaction effects of visual boundaries and consumer knowledge
by Cervi, Cleber & Brei, Vinicius Andrade
- S0969698922001527 When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type
by Ruan, Yanya & Mezei, József
- S0969698922001539 The role of mobile value and trust as drivers of purchase intentions in m-servicescape
by Zhani, Najlae & Mouri, Nacef & Ahmed, Tariq
- S0969698922001540 Consumer confidence and green purchase intention: An application of the stimulus-organism-response model
by Han, Myat Su & Hampson, Daniel Peter & Wang, Yonggui & Wang, Hong
- S0969698922001552 How anticipated pride and guilt influence green consumption in the Middle East: The moderating role of environmental consciousness
by Haj-Salem, Narjes & Ishaq, Muhammad Ishtiaq & Raza, Ali
- S0969698922001564 What drives product involvement and satisfaction with OFDs amid COVID-19?
by Das, Manoj & Ramalingam, Mahesh
- S0969698922001576 The effect of arrival time of travelers at the airport on consumption in commercial establishments
by Silva, Lenice Mirian da & Borille, Giovanna Miceli Ronzani & Bandeira, Michelle Carvalho Galvão da Silva Pinto
- S0969698922001588 The effect of COVID-19 on consumers’ channel shopping behaviors: A segmentation study
by Ngoh, Cheryl-lyn & Groening, Christopher
- S0969698922001606 Using instant refunds to improve online return experiences
by MartÃnez-López, Francisco J. & Feng, Changyuan & Li, Yangchun & López-López, David
- S0969698922001618 Seekers’ complaint behavior in crowdsourcing: An uncertainty perspective
by Yang, Xi & Zhao, Quanwu & Sun, Heshan
- S0969698922001643 How marketing strategy, perceived value and brand image influence WOM outcomes—The sharing economy perspective
by Huang, Yung-Chuan
- S0969698922001655 Do customers always adopt buy-online-and-pick-up-in-store service? Consideration of location-based store density in omni-channel retailing
by Li, Qi & Wang, Quansheng & Song, Peijian
- S0969698922001667 Colours and price offers: How different price communications can affect sales and customers’ perceptions
by Grandi, Benedetta & Cardinali, Maria Grazia
- S0969698922001679 Inclusive or exclusive? Investigating how retail technology can reduce old consumers’ barriers to shopping
by Pantano, Eleonora & Viassone, Milena & Boardman, Rosy & Dennis, Charles
- S0969698922001680 I, me, and my everything: Self conceptual traits and compulsive buying behavior
by Moon, Moin Ahmad & Faheem, Shakeeb & Farooq, Amna
- S0969698922001692 Social media celebrities and new world order. What drives purchasing behavior among social media followers?
by Wahab, Hamza Kaka Abdul & Tao, Meng & Tandon, Anushree & Ashfaq, Muhammad & Dhir, Amandeep
- S0969698922001710 Icing on the cake or gilding the lily? The impact of high-modified model images on purchase intention
by Lv, Xingyang & Liang, Yuqing & Luo, Jia & Liu, Yue
- S0969698922001722 How do customers engage in social media-based brand communities: The moderator role of the brand's country of origin?
by Huang, Yu & Zhang, Xu & Zhu, Hong
- S0969698922001746 Retailer's decoy strategy versus consumers' reference price effect in a retailer-Stackelberg supply chain
by Yuan, Yichao & Xiao, Tiaojun
- S0969698922001758 How frontline employees' communication styles affect consumers' willingness to interact: The boundary condition of emotional ability similarity
by Yao, Qi & Kuai, Ling & Wang, Cheng Lu
- S0969698922001801 Effects of the in-store crowd and employee perceptions on intentions to revisit and word-of-mouth via transactional satisfaction: A SOR approach
by Errajaa, Karim & Hombourger-Barès, Sabrina & Audrain-Pontevia, Anne-Françoise
- S096969892200087X Something underneath? Using a within-subjects design to examine schema congruity theory at an individual level
by Gao, Xin & De Hooge, Ilona E. & Fischer, Arnout R.H.
- S096969892200100X The Big Five dyad congruence and compulsive buying: A case of service encounters
by Ali, Fayaz & Tauni, Muhammad Zubair & Ali, Ayaz
- S096969892200114X To resist or to purchase: The causal mechanism of binge-watching and program purchase
by Song, Lianlian & Zhang, Qiuxiang & Hu, Baixue & Mou, Jian
- S096969892200131X A novel data-driven weighted sentiment analysis based on information entropy for perceived satisfaction
by Wang, Zheng & Wang, Lun & Ji, Ying & Zuo, Lulu & Qu, Shaojian
- S096969892200145X Online food delivery companies' performance and consumers expectations during Covid-19: An investigation using machine learning approach
by Meena, Purushottam & Kumar, Gopal
- S096969892200159X Measuring the impact of online reviews on consumer purchase decisions – A scale development study
by Fernandes, Semila & Panda, Rajesh & Venkatesh, V.G. & Swar, Biranchi Narayan & Shi, Yangyan
- S096969892200162X Do online sales channels save brands of global companies from consumer boycotts? A geographical analysis
by Kim, Changju & Kim, Woonho & Nakami, Shinya
2022, Volume 67, Issue C
- S0969698922000364 Masstige consumption values and its effect on consumer behavior
by Park, Jungkun & Back, Seung Yub & Kim, Dongyoup
- S0969698922000510 Does the digitalization of retailing disrupt consumers’ attachment to retail places?
by Horáková, Julie & Uusitalo, Outi & Munnukka, Juha & Jokinen, Olga
- S0969698922000534 Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era
by Chan, Vanessa Hiu Ying & Chiu, Dickson K.W. & Ho, Kevin K.W.
- S0969698922000546 Visual complexity of eco-labels and product evaluations in online setting: Is simple always better?
by Donato, Carmela & Adıgüzel, Feray
- S0969698922000558 Service innovativeness in retailing: Increasing the relative attractiveness during the COVID-19 pandemic
by Pilawa, Joanna & Witell, Lars & Valtakoski, Aku & Kristensson, Per
- S0969698922000571 Impacts of COVID-19 on the post-pandemic behaviour: The role of mortality threats and religiosity
by Agag, Gomaa & Aboul-Dahab, Sameh & Shehawy, Yasser Moustafa & Alamoudi, Hawazen O. & Alharthi, Majed D. & Hassan Abdelmoety, Ziad
- S0969698922000583 Clockwise versus counterclockwise turning bias: Moderation effects of foot traffic and cognitive experience on visual attention
by Ladeira, Wagner Junior & de Oliveira Santini, Fernando & Pinto, Diego Costa
- S0969698922000595 Optimizing customer engagement content strategy in retail and E-tail: Available on online product review videos
by Agrawal, Shiv Ratan & Mittal, Divya
- S0969698922000601 From customer experience to human experience: Uses of systematized and non-systematized knowledge
by Roggeveen, Anne L. & Rosengren, Sara
- S0969698922000613 A CSR perspective to foster employee creativity in the banking sector: The role of work engagement and psychological safety
by Ahmad, Naveed & Ullah, Zia & AlDhaen, Esra & Han, Heesup & Scholz, Miklas
- S0969698922000625 Who will adopt electric vehicles? Segmenting and exemplifying potential buyer heterogeneity and forthcoming research
by Jaiswal, Deepak & Deshmukh, Arun Kumar & Thaichon, Park
- S0969698922000637 Identifying emergence process of group panic buying behavior under the COVID-19 pandemic
by Chen, Tinggui & Jin, Yumei & Yang, Jianjun & Cong, Guodong
- S0969698922000649 Fruits and vegetable waste management behavior among retailers in Kumasi, Ghana
by Obuobi, Bright & Zhang, Yifeng & Adu-Gyamfi, Gibbson & Nketiah, Emmanuel & Grant, Martin Kobby & Adjei, Mavis & Cudjoe, Dan
- S0969698922000650 Restaurant hygiene attributes and consumers’ fear of COVID-19: Does psychological distress matter?
by Siddiqi, Umar Iqbal & Akhtar, Naeem & Islam, Tahir
- S0969698922000662 Emotional contagion triggered by online consumer reviews: Evidence from a neuroscience study
by Herrando, Carolina & Jiménez-MartÃnez, Julio & MartÃn-De Hoyos, MarÃa José & Constantinides, Efthymios
- S0969698922000674 Exploring the factors of using mobile ticketing applications: Perspectives from innovation resistance theory
by Chen, Chia-Chen & Chang, Chin-Hsuan & Hsiao, Kuo-Lun
- S0969698922000686 The power of beauty: Be your ideal self in online reviews—an empirical study based on face detection
by Hu, Xin & He, Liuyi & Liu, Junjun
- S0969698922000698 Social commerce advertising avoidance and shopping cart abandonment: A fs/QCA analysis of German consumers
by Khan, Asad & Rezaei, Sajad & Valaei, Naser
Printed from https://ideas.repec.org/s/eee/joreco6.html
