Emotional and the normative aspects of customers’ reviews
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DOI: 10.1016/j.jretconser.2022.103011
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Cited by:
- Lubna Ahmed Soomro & Farhat Jokhio & S. M. Faiyaz Hossain Rashad & Sadaf Riaz & Hasan Zulfiqar & Fahad Asghar, 2023. "Emotional And Cognitive Factors Influence Consumer Judgment And Decision Making," Bulletin of Business and Economics (BBE), Research Foundation for Humanity (RFH), vol. 12(2), pages 149-156.
- Liu, Zhenkun & Zhang, Ying & Abedin, Mohammad Zoynul & Wang, Jianzhou & Yang, Hufang & Gao, Yuyang & Chen, Yinghao, 2024. "Profit-driven fusion framework based on bagging and boosting classifiers for potential purchaser prediction," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
- Wang, Fang & Du, Zhao & Wang, Shan, 2023. "Information multidimensionality in online customer reviews," Journal of Business Research, Elsevier, vol. 159(C).
- Zhai, Mengfan & Wang, Xinyue & Zhao, Xijie, 2024. "The importance of online customer reviews characteristics on remanufactured product sales: Evidence from the mobile phone market on Amazon.com," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
- Barta, Sergio & Gurrea, Raquel & Flavián, Carlos, 2023. "Consequences of consumer regret with online shopping," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
- Wang, Fei & Xu, Haifeng & Hou, Ronglin & Zhu, Zhen, 2023. "Designing marketing content for social commerce to drive consumer purchase behaviors: A perspective from speech act theory," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
- Md Shamim Hossain & Mst Farjana Rahman, 2023. "Customer Sentiment Analysis and Prediction of Insurance Products’ Reviews Using Machine Learning Approaches," FIIB Business Review, , vol. 12(4), pages 386-402, December.
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Keywords
Emotional aspect; Normative aspect; Star rating; Customers' reviews; Hotel and travel organizations;All these keywords.
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