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Should retailers encourage couples to shop together?

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  • Wilken, Robert
  • Stimmer, Elena
  • Bürgin, David

Abstract

Many purchase decisions take place in social relationships, and yet few studies have specifically investigated couples’ purchase decisions made during shopping about products for later joint consumption. We hypothesize that romantic partners purchase more when they shop together than individually and that this effect is strong for vice products, particularly those without an organic label. For our empirical study, we asked romantic partners shopping together in a real-life context to make purchase decisions together or individually (our main experimental condition) in a self-programmed web store that offered 88 product variants (differing in category [vice/virtue] and labeling [with/without organic label]). Participants then filled out an online questionnaire on site. Results of a sequence of nested generalized linear models show that making purchase decisions together increases purchase amount (number of items selected) and purchase value (quantities selected multiplied by the corresponding willingness to pay), especially for vice products without organic labeling. In a second study, we benchmark these effects by comparing them with the effects of individual decision making and varying consumption mode (joint vs. individual consumption), using data from an online survey that followed the same structure as the main study. These effects, again estimated through generalized linear models, are negligible. Our findings strongly support the “accomplice†(rather than the “minder†) role of romantic partners in shopping. Therefore, retailers should target couples, encourage them to shop together, and emphasize joint consumption as a shopping goal.

Suggested Citation

  • Wilken, Robert & Stimmer, Elena & Bürgin, David, 2022. "Should retailers encourage couples to shop together?," Journal of Retailing and Consumer Services, Elsevier, vol. 69(C).
    • Handle: RePEc:eee:joreco:v:69:y:2022:i:c:s0969698922002089
    DOI: 10.1016/j.jretconser.2022.103115
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    References listed on IDEAS

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