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New perspectives on gray sheep behavior in E-commerce recommendations

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  • Srivastava, Abhishek
  • Bala, Pradip Kumar
  • Kumar, Bipul

Abstract

With the exponential rise in the size of data being generated, personalization based on recommender systems has become an important aspect of digital marketing strategy of E-Commerce companies. Recommender systems also help these companies in cross-selling, up-selling and to increase the customer loyalty. However, presence of certain users, known as gray sheep users, with eccentric taste, minimizes the overall efficiency of the recommender systems. Hence, their identification and removal from the computation system is critical for more efficient recommendations. This work presents psychographic models-based approaches for gray sheep user identification with improved performance. It also studies gray sheep behavior across different domains and contexts, apart from introducing the idea of gray sheep items.

Suggested Citation

  • Srivastava, Abhishek & Bala, Pradip Kumar & Kumar, Bipul, 2020. "New perspectives on gray sheep behavior in E-commerce recommendations," Journal of Retailing and Consumer Services, Elsevier, vol. 53(C).
    • Handle: RePEc:eee:joreco:v:53:y:2020:i:c:s0969698918307999
    DOI: 10.1016/j.jretconser.2019.02.018
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    Cited by:

    1. Park, Jinhee & Ahn, Hyeongjin & Kim, Dongjae & Park, Eunil, 2024. "GNN-IR: Examining graph neural networks for influencer recommendations in social media marketing," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
    2. Rahim Rashidi & Keyhan Khamforoosh & Amir Sheikhahmadi, 2022. "Proposing improved meta-heuristic algorithms for clustering and separating users in the recommender systems," Electronic Commerce Research, Springer, vol. 22(2), pages 623-648, June.
    3. Xiao, Yan & Li, Congdong & Thürer, Matthias & Liu, Yide & Qu, Ting, 2022. "User preference mining based on fine-grained sentiment analysis," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
    4. Hallikainen, Heli & Luongo, Milena & Dhir, Amandeep & Laukkanen, Tommi, 2022. "Consequences of personalized product recommendations and price promotions in online grocery shopping," Journal of Retailing and Consumer Services, Elsevier, vol. 69(C).
    5. Molaie, Mir Majid & Lee, Wonjae, 2022. "Economic corollaries of personalized recommendations," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
    6. Chinchanachokchai, Sydney & Thontirawong, Pipat & Chinchanachokchai, Punjaporn, 2021. "A tale of two recommender systems: The moderating role of consumer expertise on artificial intelligence based product recommendations," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).

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