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Working hours and productivity

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  • Collewet, Marion
  • Sauermann, Jan

Abstract

This paper studies the link between working hours and productivity using daily information on working hours and performance of a sample of call centre agents. We exploit variation in the number of hours worked by the same employee across days and weeks due to central scheduling, enabling us to estimate the eect of working hours on productivity. We nd that as the number of hours worked increases, the average handling time for a call increases, meaning that agents become less productive. This result suggests that fatigue can play an important role, even in jobs with mostly part-time workers.

Suggested Citation

  • Collewet, Marion & Sauermann, Jan, 2017. "Working hours and productivity," ROA Research Memorandum 004, Maastricht University, Research Centre for Education and the Labour Market (ROA).
    • Handle: RePEc:unm:umaror:2017004
    DOI: 10.26481/umaror.2017004
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    As found by EconAcademics.org, the blog aggregator for Economics research:
    1. Bank holidays & productivity
      by chris in Stumbling and Mumbling on 2017-04-23 17:07:12

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    Cited by:

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    10. Seng-Su Tsang & Zhih-Lin Liu & Thi Vinh Tran Nguyen, 2023. "Family–work conflict and work-from-home productivity: do work engagement and self-efficacy mediate?," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-13, December.
    11. Eko Hariyadi Budiyanto & Raja Oloan Saut Gurning & Trika Pitana, 2021. "The Application of Business Impact Analysis Due to Electricity Disruption in a Container Terminal," Sustainability, MDPI, vol. 13(21), pages 1-17, October.
    12. Rebecca Allen & Asma Benhenda & John Jerrim & Sam Sims, 2020. "New evidence on teachers' working hours in England. An empirical analysis of four datasets," CEPEO Working Paper Series 20-02, UCL Centre for Education Policy and Equalising Opportunities, revised Jan 2020.
    13. Elacqua, Gregory & Marotta, Luana, 2020. "Is working one job better than many? Assessing the impact of multiple school jobs on teacher performance in Rio de Janeiro," Economics of Education Review, Elsevier, vol. 78(C).
    14. MORIKAWA Masayuki, 2018. "Uncertainty over Working Schedules and Compensating Wage Differentials: From the viewpoint of labor management," Discussion papers 18015, Research Institute of Economy, Trade and Industry (RIETI).
    15. Françoise Delmez & Vincent Vandenberghe, 2017. "Working long hours: less productive but less costly? Firm-level evidence from Belgium," LIDAM Discussion Papers IRES 2017022, Université catholique de Louvain, Institut de Recherches Economiques et Sociales (IRES).
    16. Adrian Chadi, 2017. "There Is No Place like Work: Evidence on Health and Labor Market Behavior from Changing Weather Conditions," IAAEU Discussion Papers 201709, Institute of Labour Law and Industrial Relations in the European Union (IAAEU).
    17. Juliana Abagsonema Abane & Ronald Adamtey & Virceta Owusu Ayim, 2022. "Does organizational culture influence employee productivity at the local level? A test of Denison's culture model in Ghana’s local government sector," Future Business Journal, Springer, vol. 8(1), pages 1-13, December.
    18. Asai, Kentaro & Lopes, Marta C. & Tondini, Alessandro, 2024. "Firm-Level Effects of Reductions in Working Hours," CEPREMAP Working Papers (Docweb) 2405, CEPREMAP.
    19. Sum Lo Simon Ming, 2023. "Desired work-leisure balance in a partial equilibrium job search model with multiple job holding," IZA Journal of Labor Economics, Sciendo & Forschungsinstitut zur Zukunft der Arbeit GmbH (IZA), vol. 12(1), pages 1-43, December.
    20. Clemens, Marco & Sauermann, Jan, 2024. "Making the Right Call: The Heterogeneous Effects of Individual Performance Pay on Productivity," IZA Discussion Papers 17119, Institute of Labor Economics (IZA).
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    More about this item

    JEL classification:

    • J23 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Labor Demand
    • J22 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Time Allocation and Labor Supply
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management

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