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Resistance to Medical Artificial Intelligence

Citations

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Cited by:

  1. Chen, Changdong, 2024. "How consumers respond to service failures caused by algorithmic mistakes: The role of algorithmic interpretability," Journal of Business Research, Elsevier, vol. 176(C).
  2. Pascal Oliver Heßler & Jella Pfeiffer & Sebastian Hafenbrädl, 2022. "When Self-Humanization Leads to Algorithm Aversion," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(3), pages 275-292, June.
  3. Felix Holzmeister & Martin Holmén & Michael Kirchler & Matthias Stefan & Erik Wengström, 2023. "Delegation Decisions in Finance," Management Science, INFORMS, vol. 69(8), pages 4828-4844, August.
  4. Hermann, Erik & Puntoni, Stefano, 2024. "Artificial intelligence and consumer behavior: From predictive to generative AI," Journal of Business Research, Elsevier, vol. 180(C).
  5. Tinglong Dai & Sridhar Tayur, 2022. "Designing AI‐augmented healthcare delivery systems for physician buy‐in and patient acceptance," Production and Operations Management, Production and Operations Management Society, vol. 31(12), pages 4443-4451, December.
  6. Leah Warfield Smith & Randall Lee Rose & Alex R. Zablah & Heath McCullough & Mohammad “Mike” Saljoughian, 2023. "Examining post-purchase consumer responses to product automation," Journal of the Academy of Marketing Science, Springer, vol. 51(3), pages 530-550, May.
  7. de Bellis, Emanuel & Venkataramani Johar, Gita, 2020. "Autonomous Shopping Systems: Identifying and Overcoming Barriers to Consumer Adoption," Journal of Retailing, Elsevier, vol. 96(1), pages 74-87.
  8. von Walter, Benjamin & Wentzel, Daniel & Raff, Stefan, 2023. "Should service firms introduce algorithmic advice to their existing customers? The moderating effect of service relationships," Journal of Retailing, Elsevier, vol. 99(2), pages 280-296.
  9. Xiong, Xiling & Wong, IpKin Anthony & Yang, Fiona X., 2021. "Are we behaviorally immune to COVID-19 through robots?," Annals of Tourism Research, Elsevier, vol. 91(C).
  10. Chenfeng Yan & Quan Chen & Xinyue Zhou & Xin Dai & Zhilin Yang, 2024. "When the Automated fire Backfires: The Adoption of Algorithm-based HR Decision-making Could Induce Consumer’s Unfavorable Ethicality Inferences of the Company," Journal of Business Ethics, Springer, vol. 190(4), pages 841-859, April.
  11. Siliang Tong & Nan Jia & Xueming Luo & Zheng Fang, 2021. "The Janus face of artificial intelligence feedback: Deployment versus disclosure effects on employee performance," Strategic Management Journal, Wiley Blackwell, vol. 42(9), pages 1600-1631, September.
  12. Erik Hermann, 2022. "Leveraging Artificial Intelligence in Marketing for Social Good—An Ethical Perspective," Journal of Business Ethics, Springer, vol. 179(1), pages 43-61, August.
  13. Huang, Dan & Jin, Xin & Coghlan, Alexandra, 2021. "Advances in consumer innovation resistance research: A review and research agenda," Technological Forecasting and Social Change, Elsevier, vol. 166(C).
  14. Liu, Nicole Tsz Yeung & Kirshner, Samuel N. & Lim, Eric T.K., 2023. "Is algorithm aversion WEIRD? A cross-country comparison of individual-differences and algorithm aversion," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
  15. Marilyn Giroux & Jungkeun Kim & Jacob C. Lee & Jongwon Park, 2022. "Artificial Intelligence and Declined Guilt: Retailing Morality Comparison Between Human and AI," Journal of Business Ethics, Springer, vol. 178(4), pages 1027-1041, July.
  16. Chunya Xie & Tianhui Fu & Chen Yang & En-Chung Chang & Mengying Zhao, 2024. "Not a good judge of talent: the influence of subjective socioeconomic status on AI aversion," Marketing Letters, Springer, vol. 35(3), pages 381-393, September.
  17. Zhang, Lixuan & Yencha, Christopher, 2022. "Examining perceptions towards hiring algorithms," Technology in Society, Elsevier, vol. 68(C).
  18. Florian Pethig & Julia Kroenung, 2023. "Biased Humans, (Un)Biased Algorithms?," Journal of Business Ethics, Springer, vol. 183(3), pages 637-652, March.
  19. Roshni Raveendhran & Nathanael J. Fast, 2024. "When and why consumers prefer human-free behavior tracking products," Marketing Letters, Springer, vol. 35(3), pages 395-408, September.
  20. Liu, Fanjue & Lee, Yu-Hao, 2024. "Virtually responsible? Attribution of responsibility toward human vs. virtual influencers and the mediating role of mind perception," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
  21. Li, Sixian & Peluso, Alessandro M. & Duan, Jinyun, 2023. "Why do we prefer humans to artificial intelligence in telemarketing? A mind perception explanation," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
  22. TaeWoo Kim & Hyejin Lee & Michelle Yoosun Kim & SunAh Kim & Adam Duhachek, 2023. "AI increases unethical consumer behavior due to reduced anticipatory guilt," Journal of the Academy of Marketing Science, Springer, vol. 51(4), pages 785-801, July.
  23. Grewal, Dhruv & Guha, Abhijit & Satornino, Cinthia B. & Schweiger, Elisa B., 2021. "Artificial intelligence: The light and the darkness," Journal of Business Research, Elsevier, vol. 136(C), pages 229-236.
  24. Peng, Leiqing & Luo, Mengting & Guo, Yulang, 2023. "Deposit AI as the “invisible hand†to make the resale easier: A moderated mediation model," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
  25. Mark V. Pezzo & Jason W. Beckstead, 2020. "Algorithm aversion is too often presented as though it were non-compensatory: A reply to Longoni et al. (2020)," Judgment and Decision Making, Society for Judgment and Decision Making, vol. 15(3), pages 449-451, May.
  26. Bauer, Kevin & von Zahn, Moritz & Hinz, Oliver, 2023. "Please take over: XAI, delegation of authority, and domain knowledge," SAFE Working Paper Series 394, Leibniz Institute for Financial Research SAFE.
  27. Poushneh, Atieh & Vasquez-Parraga, Arturo & Gearhart, Richard S., 2024. "The effect of empathetic response and consumers’ narcissism in voice-based artificial intelligence," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
  28. Erik Hermann & Gizem Yalcin Williams & Stefano Puntoni, 2024. "Deploying artificial intelligence in services to AID vulnerable consumers," Journal of the Academy of Marketing Science, Springer, vol. 52(5), pages 1431-1451, October.
  29. Gelbrich, Katja & Hagel, Julia & Orsingher, Chiara, 2021. "Emotional support from a digital assistant in technology-mediated services: Effects on customer satisfaction and behavioral persistence," International Journal of Research in Marketing, Elsevier, vol. 38(1), pages 176-193.
  30. Chamaret, Cécile & Steyer, Véronique & Mayer, Julie C., 2020. "“Hands off my meter!” when municipalities resist smart meters: Linking arguments and degrees of resistance," Energy Policy, Elsevier, vol. 144(C).
  31. Vo, Vinh & Chen, Gang & Aquino, Yves Saint James & Carter, Stacy M. & Do, Quynh Nga & Woode, Maame Esi, 2023. "Multi-stakeholder preferences for the use of artificial intelligence in healthcare: A systematic review and thematic analysis," Social Science & Medicine, Elsevier, vol. 338(C).
  32. Holzmeister, Felix & Holmén, Martin & Kirchler, Michael & Stefan, Matthias & Wengström, Erik, 2019. "Delegated Decision-Making in Finance," OSF Preprints 3umdf, Center for Open Science.
  33. repec:oup:jconrs:v:49:y:2023:i:5:p:926-939. is not listed on IDEAS
  34. Deng, Shichang & Zhang, Jingjing & Lin, Zhengnan & Li, Xiangqian, 2024. "Service staff makes me nervous: Exploring the impact of insecure attachment on AI service preference," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
  35. Mao, Yuanyi & Hu, Bo & Kim, Ki Joon, 2024. "When AI doctors lie about diagnosis: The effects of varying degrees of prosocial lies in patient–AI interactions," Technology in Society, Elsevier, vol. 76(C).
  36. Maude Lavanchy & Patrick Reichert & Jayanth Narayanan & Krishna Savani, 2023. "Applicants’ Fairness Perceptions of Algorithm-Driven Hiring Procedures," Journal of Business Ethics, Springer, vol. 188(1), pages 125-150, November.
  37. Tse, Tiffany Tsz Kwan & Hanaki, Nobuyuki & Mao, Bolin, 2024. "Beware the performance of an algorithm before relying on it: Evidence from a stock price forecasting experiment," Journal of Economic Psychology, Elsevier, vol. 102(C).
  38. Nika Meyer (née Mozafari) & Melanie Schwede & Maik Hammerschmidt & Welf Hermann Weiger, 2022. "Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(4), pages 2491-2505, December.
  39. Azim Shariff & Jean-François Bonnefon & Iyad Rahwan, 2021. "How safe is safe enough? Psychological mechanisms underlying extreme safety demands for self-driving cars," Post-Print hal-03236635, HAL.
  40. Chugunova, Marina & Sele, Daniela, 2022. "We and It: An interdisciplinary review of the experimental evidence on how humans interact with machines," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 99(C).
  41. Thomas Davenport & Abhijit Guha & Dhruv Grewal & Timna Bressgott, 2020. "How artificial intelligence will change the future of marketing," Journal of the Academy of Marketing Science, Springer, vol. 48(1), pages 24-42, January.
  42. Wu, Xiaolong & Li, Shuhua & Guo, Yonglin & Fang, Shujie, 2024. "Human or AI robot? Who is fairer on the service organizational frontline," Journal of Business Research, Elsevier, vol. 181(C).
  43. Shengxing Yang, 2022. "A systematic literature review on the disruptions of artificial intelligence within the business world: in terms of the evolution of competences [Une revue systématique de la littérature sur les bo," Post-Print hal-03694170, HAL.
  44. Tripat Gill & Eileen Fischer & Amna Kirmani & Pankaj Aggarwal, 2020. "Blame It on the Self-Driving Car: How Autonomous Vehicles Can Alter Consumer Morality [When Brands Seem Human, Do Humans Act like Brands? Automatic Behavioral Priming Effects of Brand Anthropomorph," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 47(2), pages 272-291.
  45. Vlačić, Božidar & Corbo, Leonardo & Costa e Silva, Susana & Dabić, Marina, 2021. "The evolving role of artificial intelligence in marketing: A review and research agenda," Journal of Business Research, Elsevier, vol. 128(C), pages 187-203.
  46. Chiara Longoni & Andrea Bonezzi & Carey K. Morewedge, 2020. "Resistance to medical artificial intelligence is an attribute in a compensatory decision process: response to Pezzo and Becksted (2020)," Judgment and Decision Making, Society for Judgment and Decision Making, vol. 15(3), pages 446-448, May.
  47. Li, Xueni (Shirley) & Kim, Sara & Chan, Kimmy Wa & McGill, Ann L., 2023. "Detrimental effects of anthropomorphism on the perceived physical safety of artificial agents in dangerous situations," International Journal of Research in Marketing, Elsevier, vol. 40(4), pages 841-864.
  48. Yang, Yikai & Zheng, Jiehui & Yu, Yining & Qiu, Yiling & Wang, Lei, 2024. "The role of recommendation sources and attribute framing in online product recommendations," Journal of Business Research, Elsevier, vol. 174(C).
  49. Zhu, Yimin & Zhang, Jiemin & Wu, Jifei & Liu, Yingyue, 2022. "AI is better when I'm sure: The influence of certainty of needs on consumers' acceptance of AI chatbots," Journal of Business Research, Elsevier, vol. 150(C), pages 642-652.
  50. repec:cup:judgdm:v:15:y:2020:i:3:p:443-445 is not listed on IDEAS
  51. Yuanyuan Zhou & Zhuoying Fei & Yuanqiong He & Zhilin Yang, 2022. "How Human–Chatbot Interaction Impairs Charitable Giving: The Role of Moral Judgment," Journal of Business Ethics, Springer, vol. 178(3), pages 849-865, July.
  52. Brüns, Jasper David & Meißner, Martin, 2024. "Do you create your content yourself? Using generative artificial intelligence for social media content creation diminishes perceived brand authenticity," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
  53. Dicuonzo, Grazia & Donofrio, Francesca & Fusco, Antonio & Shini, Matilda, 2023. "Healthcare system: Moving forward with artificial intelligence," Technovation, Elsevier, vol. 120(C).
  54. Martin Adam & Konstantin Roethke & Alexander Benlian, 2023. "Human vs. Automated Sales Agents: How and Why Customer Responses Shift Across Sales Stages," Information Systems Research, INFORMS, vol. 34(3), pages 1148-1168, September.
  55. Benedikt Berger & Martin Adam & Alexander Rühr & Alexander Benlian, 2021. "Watch Me Improve—Algorithm Aversion and Demonstrating the Ability to Learn," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 63(1), pages 55-68, February.
  56. Benjamin von Walter & Dietmar Kremmel & Bruno Jäger, 2022. "The impact of lay beliefs about AI on adoption of algorithmic advice," Marketing Letters, Springer, vol. 33(1), pages 143-155, March.
  57. Wang, Yawei & Kang, Qi & Zhou, Shoujiang & Dong, Yuanyuan & Liu, Junqi, 2022. "The impact of service robots in retail: Exploring the effect of novelty priming on consumer behavior," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
  58. Manis, K.T. & Madhavaram, Sreedhar, 2023. "AI-Enabled marketing capabilities and the hierarchy of capabilities: Conceptualization, proposition development, and research avenues," Journal of Business Research, Elsevier, vol. 157(C).
  59. Hadjielias, Elias & (Lola) Dada, Olufunmilola & Discua Cruz, Allan & Zekas, Stavros & Christofi, Michael & Sakka, Georgia, 2021. "How do digital innovation teams function? Understanding the team cognition-process nexus within the context of digital transformation," Journal of Business Research, Elsevier, vol. 122(C), pages 373-386.
  60. Gansser, Oliver Alexander & Reich, Christina Stefanie, 2021. "A new acceptance model for artificial intelligence with extensions to UTAUT2: An empirical study in three segments of application," Technology in Society, Elsevier, vol. 65(C).
  61. Uzir, Md Uzir Hossain & Al Halbusi, Hussam & Lim, Rodney & Jerin, Ishraq & Abdul Hamid, Abu Bakar & Ramayah, Thurasamy & Haque, Ahasanul, 2021. "Applied Artificial Intelligence and user satisfaction: Smartwatch usage for healthcare in Bangladesh during COVID-19," Technology in Society, Elsevier, vol. 67(C).
  62. Lim, Xin-Jean & Cheah, Jun-Hwa & Ng, Siew Imm & Basha, Norazlyn Kamal & Soutar, Geoff, 2021. "The effects of anthropomorphism presence and the marketing mix have on retail app continuance use intention," Technological Forecasting and Social Change, Elsevier, vol. 168(C).
  63. De Bruyn, Arnaud & Viswanathan, Vijay & Beh, Yean Shan & Brock, Jürgen Kai-Uwe & von Wangenheim, Florian, 2020. "Artificial Intelligence and Marketing: Pitfalls and Opportunities," Journal of Interactive Marketing, Elsevier, vol. 51(C), pages 91-105.
  64. Broekhuizen, Thijs & Dekker, Henri & de Faria, Pedro & Firk, Sebastian & Nguyen, Dinh Khoi & Sofka, Wolfgang, 2023. "AI for managing open innovation: Opportunities, challenges, and a research agenda," Journal of Business Research, Elsevier, vol. 167(C).
  65. Zhao, Taiyang & Ran, Yaxuan & Wu, Banggang & Lynette Wang, Valerie & Zhou, Liying & Lu Wang, Cheng, 2024. "Virtual versus human: Unraveling consumer reactions to service failures through influencer types," Journal of Business Research, Elsevier, vol. 178(C).
  66. Mark V. Pezzo & Jason W. Beckstead, 2020. "Patients prefer artificial intelligence to a human provider, provided the AI is better than the human: A commentary on Longoni, Bonezzi and Morewedge (2019)," Judgment and Decision Making, Society for Judgment and Decision Making, vol. 15(3), pages 443-445, May.
  67. Marina Chugunova & Wolfgang J. Luhan, 2022. "Ruled by robots: Preference for algorithmic decision makers and perceptions of their choices," Working Papers in Economics & Finance 2022-03, University of Portsmouth, Portsmouth Business School, Economics and Finance Subject Group.
  68. Schillaci, Carmela Elita & de Cosmo, Lucrezia Maria & Piper, Luigi & Nicotra, Melita & Guido, Gianluigi, 2024. "Anthropomorphic chatbots' for future healthcare services: Effects of personality, gender, and roles on source credibility, user satisfaction, and intention to use," Technological Forecasting and Social Change, Elsevier, vol. 199(C).
  69. Wang, Cuicui & Li, Yiyang & Fu, Weizhong & Jin, Jia, 2023. "Whether to trust chatbots: Applying the event-related approach to understand consumers’ emotional experiences in interactions with chatbots in e-commerce," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
  70. Fan, Xiaoming, 2024. "Fintech platforms and information service quality from the perspective of investor cognition," Technology in Society, Elsevier, vol. 77(C).
  71. David A. Schweidel & Yakov Bart & J. Jeffrey Inman & Andrew T. Stephen & Barak Libai & Michelle Andrews & Ana Babić Rosario & Inyoung Chae & Zoey Chen & Daniella Kupor & Chiara Longoni & Felipe Thomaz, 2022. "How consumer digital signals are reshaping the customer journey," Journal of the Academy of Marketing Science, Springer, vol. 50(6), pages 1257-1276, November.
  72. Frank, Björn & Herbas-Torrico, Boris & Schvaneveldt, Shane J., 2021. "The AI-extended consumer: Technology, consumer, country differences in the formation of demand for AI-empowered consumer products," Technological Forecasting and Social Change, Elsevier, vol. 172(C).
  73. Ekaterina Jussupow & Kai Spohrer & Armin Heinzl & Joshua Gawlitza, 2021. "Augmenting Medical Diagnosis Decisions? An Investigation into Physicians’ Decision-Making Process with Artificial Intelligence," Information Systems Research, INFORMS, vol. 32(3), pages 713-735, September.
  74. Liu, Yun & Wang, Xingyuan & Wang, Shuyang, 2022. "Research on service robot adoption under different service scenarios," Technology in Society, Elsevier, vol. 68(C).
  75. Lidan Xu & Ravi Mehta, 2022. "Technology devalues luxury? Exploring consumer responses to AI-designed luxury products," Journal of the Academy of Marketing Science, Springer, vol. 50(6), pages 1135-1152, November.
  76. Zhang, Yaqiong & Wang, Shifu, 2023. "The influence of anthropomorphic appearance of artificial intelligence products on consumer behavior and brand evaluation under different product types," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
  77. Huang, Ming-Hui & Rust, Roland T., 2022. "A Framework for Collaborative Artificial Intelligence in Marketing," Journal of Retailing, Elsevier, vol. 98(2), pages 209-223.
  78. Lim, Xin-Jean & Cheah, Jun-Hwa & Ng, Siew Imm & Kamal Basha, Norazlyn & Liu, Yide, 2021. "Are men from Mars, women from Venus? Examining gender differences towards continuous use intention of branded apps," Journal of Retailing and Consumer Services, Elsevier, vol. 60(C).
  79. van Esch, Patrick & Cui, Yuanyuan (Gina) & Das, Gopal & Jain, Shailendra Pratap & Wirtz, Jochen, 2022. "Tourists and AI: A political ideology perspective," Annals of Tourism Research, Elsevier, vol. 97(C).
  80. Ekaterina Jussupow & Kai Spohrer & Armin Heinzl, 2022. "Radiologists’ Usage of Diagnostic AI Systems," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(3), pages 293-309, June.
  81. repec:cup:judgdm:v:15:y:2020:i:3:p:449-451 is not listed on IDEAS
  82. Chen Yang & Jing Hu, 2022. "When do consumers prefer AI-enabled customer service? The interaction effect of brand personality and service provision type on brand attitudes and purchase intentions," Journal of Brand Management, Palgrave Macmillan, vol. 29(2), pages 167-189, March.
  83. Huang, Xiaozhi & Wu, Xitong & Cao, Xin & Wu, Jifei, 2023. "The effect of medical artificial intelligence innovation locus on consumer adoption of new products," Technological Forecasting and Social Change, Elsevier, vol. 197(C).
  84. Jochen Wirtz & Valentina Pitardi, 2023. "How intelligent automation, service robots, and AI will reshape service products and their delivery," Italian Journal of Marketing, Springer, vol. 2023(3), pages 289-300, September.
  85. Jauernig, Johanna & Uhl, Matthias & Walkowitz, Gari, 2022. "People prefer moral discretion to algorithms: Algorithm aversion beyond intransparency," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 35(1).
  86. Chen, Nuoya & Mohanty, Smaraki & Jiao, Jinfeng & Fan, Xiucheng, 2021. "To err is human: Tolerate humans instead of machines in service failure," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
  87. Wien, Anders Hauge & Peluso, Alessandro M., 2021. "Influence of human versus AI recommenders: The roles of product type and cognitive processes," Journal of Business Research, Elsevier, vol. 137(C), pages 13-27.
  88. Roberto Grandinetti & Marco Bettiol & Eleonora Di Maria, 2022. "Contexts of Consumption and Their Evolution in the Digital Age: Beyond the Service-Dominant Logic," Administrative Sciences, MDPI, vol. 12(4), pages 1-17, September.
  89. Lingli Wang & Ni Huang & Yili Hong & Luning Liu & Xunhua Guo & Guoqing Chen, 2023. "Voice‐based AI in call center customer service: A natural field experiment," Production and Operations Management, Production and Operations Management Society, vol. 32(4), pages 1002-1018, April.
  90. Manjunath Padigar & Ljubomir Pupovac & Ashish Sinha & Rajendra Srivastava, 2022. "The effect of marketing department power on investor responses to announcements of AI-embedded new product innovations," Journal of the Academy of Marketing Science, Springer, vol. 50(6), pages 1277-1298, November.
  91. Lukas Lanz & Roman Briker & Fabiola H. Gerpott, 2024. "Employees Adhere More to Unethical Instructions from Human Than AI Supervisors: Complementing Experimental Evidence with Machine Learning," Journal of Business Ethics, Springer, vol. 189(3), pages 625-646, January.
  92. repec:cup:judgdm:v:15:y:2020:i:3:p:446-448 is not listed on IDEAS
  93. Stephanie M. Noble & Martin Mende, 2023. "The future of artificial intelligence and robotics in the retail and service sector: Sketching the field of consumer-robot-experiences," Journal of the Academy of Marketing Science, Springer, vol. 51(4), pages 747-756, July.
  94. Alabed, Amani & Javornik, Ana & Gregory-Smith, Diana, 2022. "AI anthropomorphism and its effect on users' self-congruence and self–AI integration: A theoretical framework and research agenda," Technological Forecasting and Social Change, Elsevier, vol. 182(C).
  95. Grewal, Dhruv & Roggeveen, Anne L., 2020. "Understanding Retail Experiences and Customer Journey Management," Journal of Retailing, Elsevier, vol. 96(1), pages 3-8.
  96. Smriti Kumar & Elizabeth G. Miller & Martin Mende & Maura L. Scott, 2022. "Language matters: humanizing service robots through the use of language during the COVID-19 pandemic," Marketing Letters, Springer, vol. 33(4), pages 607-623, December.
  97. Park, Yookyung & Yi, Youjae, 2022. "Is a gift on sale “heart-discounted†? Givers’ misprediction on the value of discounted gifts and the influence of service robots," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).
  98. Deriu, Valerio & Pozharliev, Rumen & De Angelis, Matteo, 2024. "How trust and attachment styles jointly shape job candidates’ AI receptivity," Journal of Business Research, Elsevier, vol. 179(C).
  99. Ming-Hui Huang & Roland T. Rust, 2021. "A strategic framework for artificial intelligence in marketing," Journal of the Academy of Marketing Science, Springer, vol. 49(1), pages 30-50, January.
  100. Gaube, Susanne & Biebl, Isabell & Engelmann, Magdalena Karin Maria & Kleine, Anne-Kathrin & Lermer, Eva, 2024. "Comparing preferences for skin cancer screening: AI-enabled app vs dermatologist," Social Science & Medicine, Elsevier, vol. 349(C).
  101. Rebitschek, Felix G. & Gigerenzer, Gerd & Wagner, Gert G., 2021. "People underestimate the errors made by algorithms for credit scoring and recidivism prediction but accept even fewer errors," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 11, pages 1-11.
  102. Bansak, Kirk & Paulson, Elisabeth, 2023. "Public Opinion on Fairness and Efficiency for Algorithmic and Human Decision-Makers," OSF Preprints pghmx, Center for Open Science.
  103. Söderlund, Magnus, 2020. "Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction," Journal of Retailing and Consumer Services, Elsevier, vol. 53(C).
  104. Dekimpe, Marnik G., 2020. "Retailing and retailing research in the age of big data analytics," International Journal of Research in Marketing, Elsevier, vol. 37(1), pages 3-14.
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