Should service firms introduce algorithmic advice to their existing customers? The moderating effect of service relationships
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DOI: 10.1016/j.jretai.2023.05.001
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- Hermann, Erik & Puntoni, Stefano, 2024. "Artificial intelligence and consumer behavior: From predictive to generative AI," Journal of Business Research, Elsevier, vol. 180(C).
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Keywords
Algorithmic advice; Robo-advisor; Service relationships; Professional services;All these keywords.
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