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Applying complexity theory to deepen service dominant logic: Configural analysis of customer experience-and-outcome assessments of professional services for personal transformations

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  1. Romero-Castro, Noelia & Piñeiro-Chousa, Juan & Pérez-Pico, Ada, 2021. "Dealing with heterogeneity and complexity in the analysis of the willingness to invest in community renewable energy in rural areas," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
  2. Foroudi, Pantea & Jin, Zhongqi & Gupta, Suraksha & Melewar, T.C. & Foroudi, Mohammad Mahdi, 2016. "Influence of innovation capability and customer experience on reputation and loyalty," Journal of Business Research, Elsevier, vol. 69(11), pages 4882-4889.
  3. João Estevão & Clara Raposo & José Dias Lopes, 2018. "The Paris Agreement and electricity markets outside the EU," Contemporary Economics, University of Economics and Human Sciences in Warsaw., vol. 12(4), December.
  4. López-Cabarcos, M. Ángeles & Piñeiro-Chousa, Juan & Quiñoá-Piñeiro, Lara & López-Pérez, M. Luisa, 2024. "Water and waste management strategies as drivers of the financial performance of food companies," Technological Forecasting and Social Change, Elsevier, vol. 200(C).
  5. Andrea Rey-Martí & Pau Sendra-Pons & Dolores Garzón & Alicia Mas-Tur, 2022. "A comprehensive conceptual and bibliometric study of person-centered methodologies," Quality & Quantity: International Journal of Methodology, Springer, vol. 56(5), pages 3665-3683, October.
  6. Gannon, Martin & Taheri, Babak & Olya, Hossein, 2019. "Festival quality, self-connection, and bragging," Annals of Tourism Research, Elsevier, vol. 76(C), pages 239-252.
  7. Pappas, Nikolaos, 2023. "Came and gone? A longitudinal study of the effects of COVID-19 on tourism purchasing intentions," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
  8. Torres, Pedro & Augusto, Mário & Godinho, Pedro, 2017. "Predicting high consumer-brand identification and high repurchase: Necessary and sufficient conditions," Journal of Business Research, Elsevier, vol. 79(C), pages 52-65.
  9. Chaouali, Walid & Hammami, Samiha Mjahed & Cristóvão Veríssimo, José Manuel & Harris, Lloyd C. & El-Manstrly, Dahlia & Woodside, Arch G., 2022. "Customers who misbehave: Identifying restaurant guests “acting out†via asymmetric case models," Journal of Retailing and Consumer Services, Elsevier, vol. 66(C).
  10. Berezan, Orie & Krishen, Anjala S. & Agarwal, Shaurya & Kachroo, Pushkin, 2018. "The pursuit of virtual happiness: Exploring the social media experience across generations," Journal of Business Research, Elsevier, vol. 89(C), pages 455-461.
  11. Krishen, Anjala S. & Agarwal, Shaurya & Kachroo, Pushkin & Raschke, Robyn L., 2016. "Framing the value and valuing the frame? Algorithms for child safety seat use," Journal of Business Research, Elsevier, vol. 69(4), pages 1503-1509.
  12. Pappas, Nikolaos & Papatheodorou, Andreas, 2017. "Tourism and the refugee crisis in Greece: Perceptions and decision-making of accommodation providers," Tourism Management, Elsevier, vol. 63(C), pages 31-41.
  13. Mikalef, Patrick & Pateli, Adamantia, 2017. "Information technology-enabled dynamic capabilities and their indirect effect on competitive performance: Findings from PLS-SEM and fsQCA," Journal of Business Research, Elsevier, vol. 70(C), pages 1-16.
  14. de Villiers, Rouxelle, 2015. "Consumer brand enmeshment: Typography and complexity modeling of consumer brand engagement and brand loyalty enactments," Journal of Business Research, Elsevier, vol. 68(9), pages 1953-1963.
  15. Wu, Chih-Wen & Botella-Carrubi, Dolores & Blanco-González-Tejero, Cristina, 2024. "The empirical study of digital marketing strategy and performance in small and medium-sized enterprises (SMEs)," Technological Forecasting and Social Change, Elsevier, vol. 200(C).
  16. Bouncken, Ricarda B. & Fredrich, Viktor & Pesch, Robin, 2016. "Configurational answer to the ongoing riddle of formal and/or emergent planning practices," Journal of Business Research, Elsevier, vol. 69(9), pages 3609-3615.
  17. Wilhelmus Hary Susilo & Yan Pieter Mulia Hutabarat & Otto Bustani, 2019. "The Pursuit for Brand Usage Intent: Insight in Higher Education which Used the Compatible Computer," International Review of Management and Marketing, Econjournals, vol. 9(5), pages 125-132.
  18. Silva, Graça Miranda & Gonçalves, Helena Martins, 2016. "Causal recipes for customer loyalty to travel agencies: Differences between online and offline customers," Journal of Business Research, Elsevier, vol. 69(11), pages 5512-5518.
  19. Wagemann, Claudius & Buche, Jonas & Siewert, Markus B., 2016. "QCA and business research: Work in progress or a consolidated agenda?," Journal of Business Research, Elsevier, vol. 69(7), pages 2531-2540.
  20. Sun, Yang, 2021. "Case based models of the relationship between consumer resistance to innovation and customer churn," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
  21. Skarmeas, Dionysis & Saridakis, Charalampos & Leonidou, Constantinos N., 2018. "Examining relationship value in cross-border business relationships: A comparison between correlational and configurational approaches," Journal of Business Research, Elsevier, vol. 89(C), pages 280-286.
  22. Scarpi, Daniele & Confente, Ilenia & Russo, Ivan, 2022. "The impact of tourism on residents' intention to stay. A qualitative comparative analysis," Annals of Tourism Research, Elsevier, vol. 97(C).
  23. Vasist, Pramukh Nanjundaswamy & Krishnan, Satish, 2024. "Powered by innovation, derailed by disinformation: A multi-country analysis of the influence of online political disinformation on nations' innovation performance," Technological Forecasting and Social Change, Elsevier, vol. 199(C).
  24. Ali Uyar & Cemil Kuzey & Merve Kilic & Abdullah S. Karaman, 2021. "Board structure, financial performance, corporate social responsibility performance, CSR committee, and CEO duality: Disentangling the connection in healthcare," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 28(6), pages 1730-1748, November.
  25. Veríssimo, José Manuel Cristóvão, 2018. "Usage intensity of mobile medical apps: A tale of two methods," Journal of Business Research, Elsevier, vol. 89(C), pages 442-447.
  26. Alegre, Inés & Mas-Machuca, Marta & Berbegal-Mirabent, Jasmina, 2016. "Antecedents of employee job satisfaction: Do they matter?," Journal of Business Research, Elsevier, vol. 69(4), pages 1390-1395.
  27. Olya, Hossein G.T. & Altinay, Levent, 2016. "Asymmetric modeling of intention to purchase tourism weather insurance and loyalty," Journal of Business Research, Elsevier, vol. 69(8), pages 2791-2800.
  28. Foroudi, Pantea & Jin, Zhongqi & Gupta, Suraksha & Foroudi, Mohammad M. & Kitchen, Philip J., 2018. "Perceptional components of brand equity: Configuring the Symmetrical and Asymmetrical Paths to brand loyalty and brand purchase intention," Journal of Business Research, Elsevier, vol. 89(C), pages 462-474.
  29. Jan Stejskal & Petr Hajek, 2019. "Modelling collaboration and innovation in creative industries using fuzzy set qualitative comparative analysis," The Journal of Technology Transfer, Springer, vol. 44(3), pages 981-1006, June.
  30. Yilmaz, Cengiz & Varnali, Kaan & Kasnakoglu, Berna Tari, 2016. "How do firms benefit from customer complaints?," Journal of Business Research, Elsevier, vol. 69(2), pages 944-955.
  31. Bouncken, Ricarda B. & Fredrich, Viktor, 2016. "Good fences make good neighbors? Directions and safeguards in alliances on business model innovation," Journal of Business Research, Elsevier, vol. 69(11), pages 5196-5202.
  32. Ruiqi, Wang & Wang, Fangjun & Xu, Luying & Yuan, Changhong, 2017. "R&D expenditures, ultimate ownership and future performance: Evidence from China," Journal of Business Research, Elsevier, vol. 71(C), pages 47-54.
  33. Sheng, Margaret L. & Chien, Iting, 2016. "Rethinking organizational learning orientation on radical and incremental innovation in high-tech firms," Journal of Business Research, Elsevier, vol. 69(6), pages 2302-2308.
  34. Russo, Ivan & Confente, Ilenia, 2019. "From dataset to qualitative comparative analysis (QCA)—Challenges and tricky points: A research note on contrarian case analysis and data calibration," Australasian marketing journal, Elsevier, vol. 27(2), pages 129-135.
  35. Donthu, Naveen & Kumar, Satish & Pattnaik, Debidutta, 2020. "Forty-five years of Journal of Business Research: A bibliometric analysis," Journal of Business Research, Elsevier, vol. 109(C), pages 1-14.
  36. Russo, Ivan & Confente, Ilenia & Gligor, David M. & Autry, Chad W., 2016. "To be or not to be (loyal): Is there a recipe for customer loyalty in the B2B context?," Journal of Business Research, Elsevier, vol. 69(2), pages 888-896.
  37. Dignity Paradza & Olawande Daramola, 2021. "Business Intelligence and Business Value in Organisations: A Systematic Literature Review," Sustainability, MDPI, vol. 13(20), pages 1-27, October.
  38. Teirlinck, Peter, 2017. "Configurations of strategic R&D decisions and financial performance in small-sized and medium-sized firms," Journal of Business Research, Elsevier, vol. 74(C), pages 55-65.
  39. Nitesh Pandey & Satish Kumar & Corinne Post & John W. Goodell & Rebeca García-Ramos, 2023. "Board gender diversity and firm performance: A complexity theory perspective," Asia Pacific Journal of Management, Springer, vol. 40(3), pages 1289-1320, September.
  40. Acquah, Innocent Senyo Kwasi & Quaicoe, Judith & Gatsi, John Gartchie, 2024. "Modelling circular economy capabilities and sustainable manufacturing practices for environmental performance: Assessing linear (PLS-SEM) and non-linear (fsQCA) effects," Technological Forecasting and Social Change, Elsevier, vol. 205(C).
  41. Ferguson, Graham & Megehee, Carol M. & Woodside, Arch G., 2018. "Applying asymmetric, case-based, forecasting modeling in service research: Cultures’ consequences on customers’ service gratuities," Australasian marketing journal, Elsevier, vol. 26(4), pages 369-381.
  42. Delgado García, Juan Bautista & De Quevedo Puente, Esther, 2016. "The complex link of city reputation and city performance. Results for fsQCA analysis," Journal of Business Research, Elsevier, vol. 69(8), pages 2830-2839.
  43. Ang, Huat Bin (Andy) & Woodside, Arch G., 2017. "Is Bart Simpson offering sage advice? A case-based general theory of managers' core self-evaluations and job satisfaction," Journal of Business Research, Elsevier, vol. 74(C), pages 11-37.
  44. Jiao, Jian-ling & Zhang, Xiao-lan & Tang, Yun-shu, 2020. "What factors determine the survival of green innovative enterprises in China? -- A method based on fsQCA," Technology in Society, Elsevier, vol. 62(C).
  45. Stephan M. Liozu & Sven Feurer & Andreas Hinterhuber & Arch Woodside, 2021. "Configurational theory and practices of firms employing multiple pricing policies: assessing effective and ineffective pricing recipes in multiple firm contexts," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 20(4), pages 420-435, August.
  46. Mikalef, Patrick & Boura, Maria & Lekakos, George & Krogstie, John, 2019. "Big data analytics and firm performance: Findings from a mixed-method approach," Journal of Business Research, Elsevier, vol. 98(C), pages 261-276.
  47. Jung, Jaesuk & Ko, Eunju & Woodside, Arch G., 2021. "How shoppers' configurations of demographics, sustainability assessments, and place-attractiveness assessments impact who shops in culturally traditional mega-markets," Journal of Business Research, Elsevier, vol. 122(C), pages 640-656.
  48. Yu, Tiffany Hui-Kuang & Huarng, Kun-Huang, 2024. "Causal analysis of SDG achievements," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
  49. Berbegal-Mirabent, Jasmina & Ribeiro-Soriano, Domingo Enrique & Sánchez García, José Luis, 2015. "Can a magic recipe foster university spin-off creation?," Journal of Business Research, Elsevier, vol. 68(11), pages 2272-2278.
  50. Dul, Jan, 2016. "Identifying single necessary conditions with NCA and fsQCA," Journal of Business Research, Elsevier, vol. 69(4), pages 1516-1523.
  51. Raïes, Karine & Mühlbacher, Hans & Gavard-Perret, Marie-Laure, 2015. "Consumption community commitment: Newbies' and longstanding members' brand engagement and loyalty," Journal of Business Research, Elsevier, vol. 68(12), pages 2634-2644.
  52. Wei, Yu-Chen & Chang, Chao-Ching & Lin, Liang-Yang & Liang, Shih-Chen, 2016. "A fit perspective approach in linking corporate image and intention-to-apply," Journal of Business Research, Elsevier, vol. 69(6), pages 2220-2225.
  53. Aladdin Dwekat & Elies Seguí‐Mas & Guillermina Tormo‐Carbó & Pedro Carmona, 2020. "Corporate Governance Configurations and Corporate Social Responsibility Disclosure: Qualitative Comparative Analysis of Audit Committee and Board characteristics," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(6), pages 2879-2892, November.
  54. Ren, Shengce & Tsai, Huei-Ting & Eisingerich, Andreas B., 2016. "Case-based asymmetric modeling of firms with high versus low outcomes in implementing changes in direction," Journal of Business Research, Elsevier, vol. 69(2), pages 500-507.
  55. Bellman, Steven & Beal, Virginia & Wooley, Brooke & Varan, Duane, 2020. "Viewing time as a cross-media metric: Comparing viewing time for video advertising on television and online," Journal of Business Research, Elsevier, vol. 120(C), pages 103-113.
  56. Ilenia Confente & Ivan Russo, 2018. "Qualitative Comparative Analysis (QCA): A useful methodological tool for research in the social sciences. An example from the online word-of-mouth context," MERCATI & COMPETITIVIT?, FrancoAngeli Editore, vol. 2018(4), pages 87-108.
  57. Krishen, Anjala S. & Berezan, Orie & Agarwal, Shaurya & Kachroo, Pushkin, 2016. "The generation of virtual needs: Recipes for satisfaction in social media networking," Journal of Business Research, Elsevier, vol. 69(11), pages 5248-5254.
  58. Olya, Hossein GT & Mehran, Javaneh, 2017. "Modelling tourism expenditure using complexity theory," Journal of Business Research, Elsevier, vol. 75(C), pages 147-158.
  59. Beatriz Cuadrado‐Ballesteros & Jennifer Martínez‐Ferrero & Isabel M. García‐Sánchez, 2017. "Board Structure to Enhance Social Responsibility Development: A Qualitative Comparative Analysis of US Companies," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 24(6), pages 524-542, November.
  60. Nichole Gligor & David Gligor, 2021. "A roadmap to understanding restrictive immigration policy outcomes," Social Science Quarterly, Southwestern Social Science Association, vol. 102(4), pages 1830-1847, July.
  61. Olya, Hossein G.T. & Lee, Choong-Ki & Lee, Yong-Ki & Reisinger, Yvette, 2019. "What are the triggers of Asian visitor satisfaction and loyalty in the Korean heritage site?," Journal of Retailing and Consumer Services, Elsevier, vol. 47(C), pages 195-205.
  62. Pappas, Ilias O. & Kourouthanassis, Panos E. & Giannakos, Michail N. & Chrissikopoulos, Vassilios, 2016. "Explaining online shopping behavior with fsQCA: The role of cognitive and affective perceptions," Journal of Business Research, Elsevier, vol. 69(2), pages 794-803.
  63. Xu, Bo & Zheng, Haichao & Xu, Yun & Wang, Tao, 2016. "Configurational paths to sponsor satisfaction in crowdfunding," Journal of Business Research, Elsevier, vol. 69(2), pages 915-927.
  64. Gupta, Suraksha & Malhotra, Naresh K. & Czinkota, Michael & Foroudi, Pantea, 2016. "The local brand representative in reseller networks," Journal of Business Research, Elsevier, vol. 69(12), pages 5712-5723.
  65. Leischnig, Alexander & Kasper-Brauer, Kati, 2015. "Employee Adaptive Behavior in Service Enactments," Journal of Business Research, Elsevier, vol. 68(2), pages 273-280.
  66. Linton, Gabriel & Kask, Johan, 2017. "Configurations of entrepreneurial orientation and competitive strategy for high performance," Journal of Business Research, Elsevier, vol. 70(C), pages 168-176.
  67. Zheng, Sijing & Zeng, Xiaohua & Zhang, Cheng, 2016. "The effects of role variety and ability disparity on virtual group performance," Journal of Business Research, Elsevier, vol. 69(9), pages 3468-3477.
  68. Olaya-Escobar, Erika Sofía & Berbegal-Mirabent, Jasmina & Alegre, Inés, 2020. "Exploring the relationship between service quality of technology transfer offices and researchers’ patenting activity," Technological Forecasting and Social Change, Elsevier, vol. 157(C).
  69. Carmona-Lavado, Antonio & Cuevas-Rodríguez, Gloria & Cabello-Medina, Carmen & Fedriani, Eugenio M., 2021. "Does open innovation always work? The role of complementary assets," Technological Forecasting and Social Change, Elsevier, vol. 162(C).
  70. Kaya, Bahar & Abubakar, A. Mohammed & Behravesh, Elaheh & Yildiz, Harun & Mert, Ibrahim Sani, 2020. "Antecedents of innovative performance: Findings from PLS-SEM and fuzzy sets (fsQCA)," Journal of Business Research, Elsevier, vol. 114(C), pages 278-289.
  71. Ferguson, Graham & Megehee, Carol M. & Woodside, Arch G., 2017. "Culture, religiosity, and economic configural models explaining tipping-behavior prevalence across nations," Tourism Management, Elsevier, vol. 62(C), pages 218-233.
  72. Fotiadis, Anestis & Xie, Lishan & Li, Yaoqi & Huan, Tzung-Cheng T.C., 2016. "Attracting athletes to small-scale sports events using motivational decision-making factors," Journal of Business Research, Elsevier, vol. 69(11), pages 5467-5472.
  73. Fotiadis, Anestis & Yeh, Shih-Shuo & Huan, Tzung-Cheng T.C., 2016. "Applying configural analysis to explaining rural-tourism success recipes," Journal of Business Research, Elsevier, vol. 69(4), pages 1479-1483.
  74. Mohsen, Kholoud & Eng, Teck-Yong, 2016. "The antecedents of cross-functional coordination and their implications for marketing adaptiveness," Journal of Business Research, Elsevier, vol. 69(12), pages 5946-5955.
  75. Vladimir Perdomo-Verdecia & Macarena Sacristán-Díaz & Pedro Garrido-Vega, 2023. "Un análisis fsQCA de condiciones necesarias para la satisfacción de los clientes de hoteles," Revista de Desarrollo Sustentable, Negocios, Emprendimiento y Educación RILDODS, Servicios Académicos Intercontinentales SL, issue 46, August.
  76. Bouncken, Ricarda B. & Fredrich, Viktor, 2016. "Business model innovation in alliances: Successful configurations," Journal of Business Research, Elsevier, vol. 69(9), pages 3584-3590.
  77. Ismael Moya‐Clemente & Gabriela Ribes‐Giner & Odette Pantoja‐Díaz, 2020. "Configurations of sustainable development goals that promote sustainable entrepreneurship over time," Sustainable Development, John Wiley & Sons, Ltd., vol. 28(4), pages 572-584, July.
  78. Osabutey, Ellis L.C. & Jin, Zhongqi, 2016. "Factors influencing technology and knowledge transfer: Configurational recipes for Sub-Saharan Africa," Journal of Business Research, Elsevier, vol. 69(11), pages 5390-5395.
  79. Mohammad Asif Salam & Murad Ali & Konan Anderson Seny Kan, 2017. "Analyzing Supply Chain Uncertainty to Deliver Sustainable Operational Performance: Symmetrical and Asymmetrical Modeling Approaches," Sustainability, MDPI, vol. 9(12), pages 1-17, November.
  80. Lin, Hai-Fen & Su, Jing-Qin & Higgins, Angela, 2016. "How dynamic capabilities affect adoption of management innovations," Journal of Business Research, Elsevier, vol. 69(2), pages 862-876.
  81. Pappas, Nikolaos & Caputo, Andrea & Pellegrini, Massimiliano Matteo & Marzi, Giacomo & Michopoulou, Eleni, 2021. "The complexity of decision-making processes and IoT adoption in accommodation SMEs," Journal of Business Research, Elsevier, vol. 131(C), pages 573-583.
  82. Sascha Kraus & Domingo Ribeiro-Soriano & Miriam Schüssler, 2018. "Fuzzy-set qualitative comparative analysis (fsQCA) in entrepreneurship and innovation research – the rise of a method," International Entrepreneurship and Management Journal, Springer, vol. 14(1), pages 15-33, March.
  83. Arch G. Woodside, 2017. "Releasing the death-grip of null hypothesis statistical testing ( < .05): Applying complexity theory and somewhat precise outcome testing (SPOT)," Journal of Global Scholars of Marketing Science, Taylor & Francis Journals, vol. 27(1), pages 1-15, January.
  84. Bassano, Clara & Piciocchi, Paolo & Spohrer, James (Jim) C. & Pietronudo, Maria Cristina, 2018. "Managing value co-creation in consumer service systems within smart retail settings," Journal of Retailing and Consumer Services, Elsevier, vol. 45(C), pages 190-197.
  85. Nuno Calheiros-Lobo & José Vasconcelos Ferreira & Manuel Au-Yong-Oliveira, 2023. "SME Internationalization and Export Performance: A Systematic Review with Bibliometric Analysis," Sustainability, MDPI, vol. 15(11), pages 1-36, May.
  86. Ageeva, Elena & Melewar, T.C. & Foroudi, Pantea & Dennis, Charles & Jin, Zhongqi, 2018. "Examining the influence of corporate website favorability on corporate image and corporate reputation: Findings from fsQCA," Journal of Business Research, Elsevier, vol. 89(C), pages 287-304.
  87. Kun-Huang Huarng & Tiffany Hui-Kuang Yu, 2021. "Complexity theory of entrepreneur characteristics," International Entrepreneurship and Management Journal, Springer, vol. 17(3), pages 1037-1048, September.
  88. Gupta, Suraksha & Malhotra, Naresh K. & Czinkota, Michael & Foroudi, Pantea, 2016. "Marketing innovation: A consequence of competitiveness," Journal of Business Research, Elsevier, vol. 69(12), pages 5671-5681.
  89. Castillo Apraiz, Julen & Matey de Antonio, Jesús, 2020. "The mediating role of personnel training between innovation and performance: Evidence from the German pharmaceutical industry," Cuadernos de Gestión, Universidad del País Vasco - Instituto de Economía Aplicada a la Empresa (IEAE).
  90. Leischnig, Alexander & Henneberg, Stephan C. & Thornton, Sabrina C., 2016. "Net versus combinatory effects of firm and industry antecedents of sales growth," Journal of Business Research, Elsevier, vol. 69(9), pages 3576-3583.
  91. Tari Kasnakoglu, Berna & Yilmaz, Cengiz & Varnali, Kaan, 2016. "An asymmetric configural model approach for understanding complainer emotions and loyalty," Journal of Business Research, Elsevier, vol. 69(9), pages 3659-3672.
  92. Georges Samara & Jasmina Berbegal-Mirabent, 2018. "Independent directors and family firm performance: does one size fit all?," International Entrepreneurship and Management Journal, Springer, vol. 14(1), pages 149-172, March.
  93. Nuttaneeya (Ann) Torugsa & Anthony Arundel & Paul L. Robertson, 2018. "Applying Configurational Thinking To Identify Recipes For Producing Service Innovations In The Service Sector," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 22(06), pages 1-23, August.
  94. Sun, Yang & Garrett, Tony C. & Phau, Ian & Zheng, Bing, 2020. "Case-based models of customer-perceived sustainable marketing and its effect on perceived customer equity," Journal of Business Research, Elsevier, vol. 117(C), pages 615-622.
  95. Xue, Jinjie & Yuan, Hongping & Shi, Benshan, 2016. "Investigating partners' opportunistic behavior in joint ventures in China: The role of transaction costs and relational exchanges," Journal of Business Research, Elsevier, vol. 69(12), pages 6067-6078.
  96. Asier Baquero, 2022. "Net Promoter Score (NPS) and Customer Satisfaction: Relationship and Efficient Management," Sustainability, MDPI, vol. 14(4), pages 1-19, February.
  97. Gianpaolo Abatecola & Alberto Surace, 2020. "Discussing the Use of Complexity Theory in Engineering Management: Implications for Sustainability," Sustainability, MDPI, vol. 12(24), pages 1-24, December.
  98. Huan, Tzung-Cheng T.C., 2016. "Seeing further: Honoring John Urry's contributions to tourism and hospitality research," Journal of Business Research, Elsevier, vol. 69(3), pages 1228-1233.
  99. Gounaris, Spiros & Chatzipanagiotou, Kalliopi & Boukis, Achilleas & Perks, Helen, 2016. "Unfolding the recipes for conflict resolution during the new service development effort," Journal of Business Research, Elsevier, vol. 69(10), pages 4042-4055.
  100. Adrián Rabadán & Ángela Triguero & Ángela Gonzalez-Moreno, 2020. "Cooperation as the Secret Ingredient in the Recipe to Foster Internal Technological Eco-Innovation in the Agri-Food Industry," IJERPH, MDPI, vol. 17(7), pages 1-19, April.
  101. Adrián Rabadán & Ángela González-Moreno & Francisco J. Sáez-Martínez, 2019. "Improving Firms’ Performance and Sustainability: The Case of Eco-Innovation in the Agri-Food Industry," Sustainability, MDPI, vol. 11(20), pages 1-16, October.
  102. Mühlbacher, Hans & Raies, Karine & Grohs, Reinhard & Koll, Oliver, 2016. "Drivers of brand strength: Configural paths to strong cognitive brand equity," Journal of Business Research, Elsevier, vol. 69(8), pages 2774-2780.
  103. Bouwman, Harry & Nikou, Shahrokh & de Reuver, Mark, 2019. "Digitalization, business models, and SMEs: How do business model innovation practices improve performance of digitalizing SMEs?," Telecommunications Policy, Elsevier, vol. 43(9).
  104. Ge Wang & Huijin Zhang & Saixing Zeng & Xiaohua Meng & Han Lin, 2023. "Reporting on sustainable development: Configurational effects of top management team and corporate characteristics on environmental information disclosure," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 30(1), pages 28-52, January.
  105. Hernández-Perlines, Felipe, 2016. "Entrepreneurial orientation in hotel industry: Multi-group analysis of quality certification," Journal of Business Research, Elsevier, vol. 69(10), pages 4714-4724.
  106. Beykan Çizel & İsmail Gökay Kırtıl & Volkan Aşkun & Edina Ajanovic & Hatice Karakaş, 2022. "Symmetric and asymmetric analysis of tourist behavioral intention's antecedents," Quality & Quantity: International Journal of Methodology, Springer, vol. 56(6), pages 4599-4622, December.
  107. Estevão, João & Lopes, José Dias & Penela, Daniela, 2022. "The importance of the business environment for the informal economy: Evidence from the Doing Business ranking," Technological Forecasting and Social Change, Elsevier, vol. 174(C).
  108. Sami Ben Jabeur & Rabi Belhaj Hassine & Salma Mefteh‐Wali, 2021. "Firm financial performance during the financial crisis: A French case study," International Journal of Finance & Economics, John Wiley & Sons, Ltd., vol. 26(2), pages 2800-2812, April.
  109. Sultana Seyama & Momen Abdul, 2017. "International Student Satisfaction and Loyalty: A Comparative Study of Malaysian and Australian Higher Learning Institutions," Journal of Intercultural Management, Sciendo, vol. 9(1), pages 101-142, January.
  110. Villani, Elisa & Linder, Christian & Grimaldi, Rosa, 2018. "Effectuation and causation in science-based new venture creation: A configurational approach," Journal of Business Research, Elsevier, vol. 83(C), pages 173-185.
  111. Seny Kan, Anderson Konan & Adegbite, Emmanuel & El Omari, Sami & Abdellatif, Mahamat, 2016. "On the use of qualitative comparative analysis in management," Journal of Business Research, Elsevier, vol. 69(4), pages 1458-1463.
  112. Díaz-Fernández, M. Carmen & González- Rodríguez, M. Rosario & Simonetti, Biagio, 2020. "Top management team diversity and high performance: An integrative approach based on upper echelons and complexity theory," European Management Journal, Elsevier, vol. 38(1), pages 157-168.
  113. Dhananjay Bapat & Devika Vashisht, 2024. "Experience in financial services: a bibliometric analysis and thematic content analysis," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(3), pages 904-921, September.
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