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Un análisis fsQCA de condiciones necesarias para la satisfacción de los clientes de hoteles

Author

Listed:
  • Vladimir Perdomo-Verdecia
  • Macarena Sacristán-Díaz
  • Pedro Garrido-Vega

Abstract

El propósito de este estudio es evaluar el comportamiento de las dimensiones de la calidad y su efecto en la satisfacción del cliente del sector hotelero, considerando los resultados de las encuestas de calidad a los clientes. El método de análisis cualitativo comparativo de conjuntos difusos (fsQCA) permitió conocer a partir del análisis de necesidad de las condiciones explicativas que, en el caso del hotel estudiado, la calidad de los alimentos del buffet (BFQ) ha sido la variable que ha incidido en la satisfacción por el precio pagado (SPP) de los clientes y que, en las circunstancias actuales, puede ser una respuesta estratégica para la toma de decisiones en el sector hotelero.

Suggested Citation

  • Vladimir Perdomo-Verdecia & Macarena Sacristán-Díaz & Pedro Garrido-Vega, 2023. "Un análisis fsQCA de condiciones necesarias para la satisfacción de los clientes de hoteles," Revista de Desarrollo Sustentable, Negocios, Emprendimiento y Educación RILDODS, Servicios Académicos Intercontinentales SL, issue 46, August.
    • Handle: RePEc:erv:rilcds:y:2023:i:46:03
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    References listed on IDEAS

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    3. Suzana Marković & Sanja Raspor Janković, 2013. "Exploring the relationship between service quality and customer satisfaction in Croatian hotel industry," Tourism and Hospitality Management, University of Rijeka, Faculty of Tourism and Hospitality Management, vol. 19(2), pages 149-164, December.
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