An asymmetric configural model approach for understanding complainer emotions and loyalty
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DOI: 10.1016/j.jbusres.2016.03.027
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- Edais Shehab & Ahmad Puad Mat Som, 2020. "The Effect of Image and Behavioral Variables on Tourist Loyalty in Jerusalem, Palestine," International Journal of Asian Social Science, Asian Economic and Social Society, vol. 10(8), pages 396-406, August.
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Keywords
Complainer emotions; Customer complaint behavior; CCB; Complaint management; Complexity theory; fsQCA;All these keywords.
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